Evaluation of the Centers for Disease Control and Prevention's National Contact Center (CDC-INFO)

Forms and Documents

Document Name	Status
Live phone follow-up survey Form	Modified
Form 0920-0753 CDC INFO - Web survey for email inquirers (English and Spanish) Form and Instruction	Modified
CDC INFO - Brief interactive voice response survey (English and Spanish) Form	Modified
new OMB request (3).docx Justification for No Material/Nonsubstantive Change	2012-03-13

IC Document Collections

IC ID	Document Title	Status
198152	Live phone follow-up survey Form	Modified
180271	CDC INFO - Web survey for email inquirers (English and Spanish) Form and Instruction	Modified
180268	CDC INFO - Brief interactive voice response survey (English and Spanish) Form	Modified

ICR Details

OMB Control No: 0920-0753	ICR Reference No: 201203-0920-004
Status: Historical Active	Previous ICR Reference No: 201106-0920-011
Agency/Subagency: HHS/CDC	Agency Tracking No:
Title: Evaluation of the Centers for Disease Control and Prevention's National Contact Center (CDC-INFO)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 03/19/2012
	Date Received in OIRA: 03/13/2012
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2013	12/31/2013	12/31/2013
Responses	96,585	0	96,585
Time Burden (Hours)	3,505	0	6,571
Cost Burden (Dollars)	0	0	0

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Abstract: CDC requests minor changes to the survey questions based on new performance measures. Some questions are replaced with new ones, and some demographic questions are removed.

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Authorizing Statute(s): US Code: 42 USC 241 Name of Law: Section 301 - Part A - Research and Investigation
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
CDC INFO - Brief interactive voice response survey (English and Spanish)	none	Interactive Voice Response Survey - English and Spanish
CDC INFO - Web survey for email inquirers (English and Spanish)	0920-0753, 0920-0753	Atachment H Web Survey for Email Inquirers (Spanish) ,   Attachment G Web Survey for Email Inquirers (English)
Live phone follow-up survey	none	Live phone follow-up survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	96,585	96,585	0	0	0	0
Annual Time Burden (Hours)	3,505	6,571	0	-3,066	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Miscellaneous Actions

Short Statement: The burden is reduced due to the removal of some demographic questions and the replacement of others. The survey length is reduced by a few minutes.

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Annual Cost to Federal Government: $489,936

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/13/2012

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