Evaluation of the Centers for Disease Control and Prevention's National Contact Center (CDC-INFO)

Forms and Documents

Document	Type	Status	Availability
Live phone follow-up survey	Form	New	Repair queued
Form 0920-0753 CDC INFO - Web survey for email inquirers (English and Spanish)	Form and Instruction	Modified	Repair queued
Form 0920-0753 CDC INFO - Brief interactive voice response survey (English and Spanish)	Form and Instruction	Modified	Repair queued
OMB request.docx	Justification for No Material/Nonsubstantive Change	Uploaded 2011-06-15	Available

IC Document Collections

IC ID	Collection	Type	Status	Form
198152	Live phone follow-up survey	Form	New
180271	CDC INFO - Web survey for email inquirers (English and Spanish)	Form and Instruction	Modified
180268	CDC INFO - Brief interactive voice response survey (English and Spanish)	Form and Instruction	Modified

ICR Details

OMB Control No: 0920-0753	ICR Reference No: 201106-0920-011
Status: Historical Active	Previous ICR Reference No: 201010-0920-009
Agency/Subagency: HHS/CDC	Agency Tracking No:
Title: Evaluation of the Centers for Disease Control and Prevention's National Contact Center (CDC-INFO)
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 06/27/2011
	Date Received in OIRA: 06/16/2011
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	12/31/2013	12/31/2013	12/31/2013
Responses	96,585	0	93,460
Time Burden (Hours)	6,571	0	6,206
Cost Burden (Dollars)	0	0	0

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Abstract: The Centers for Disease Control and Prevention proposes to conduct continual national evaluation of the agency's Consumer Response Services Center--CDC-INFO. CDC-INFO is a proactive, unified, and integrated approach to the delivery of public health information. CDC-INFO is designed to contribute to improving the health and safety of the public. Customers are defined as any individual or group seeking health or public health information from CDC. This includes the businesses, researchers, and others. Customer interactions occur through multiple channels, e.g., telephone calls, e-mails, and postal mail and may occur in Spanish or English. CDC requests the reintroduction of the live phone follow-up survey, previously deleted due to budget constraints, as part of the Evaluation of the Centers for Disease Control and Prevention's National Contact Center (CDC-INFO).

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Authorizing Statute(s): US Code: 42 USC 241 Name of Law: Section 301 - Part A - Research and Investigation
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments

Did the Agency receive public comments on this ICR? Yes

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
CDC INFO - Brief interactive voice response survey (English and Spanish)	0920-0753, 0920-0753	Attachment F Interactive Voice Response Survey (Spanish) ,   Attachment E Interactive Voice Response Survey (English)
CDC INFO - Web survey for email inquirers (English and Spanish)	0920-0753, 0920-0753	Atachment H Web Survey for Email Inquirers (Spanish) ,   Attachment G Web Survey for Email Inquirers (English)
Live phone follow-up survey	none	Live phone follow-up survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	96,585	93,460	0	3,125	0	0
Annual Time Burden (Hours)	6,571	6,206	0	365	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This change would reinstate CDC-INFO's Live Phone Follow-up Survey to the current OMB package, revised and approved in 2010. The Live Phone Follow-up Survey was originally included and approved in the first CDC-INFO Information Collection Request in 2007. No changes have been made to the survey since it was first approved. The estimated number of persons who participated in this survey each year was 3,125. The survey length was 7 minutes, with a yearly burden of 365 hours.

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Annual Cost to Federal Government: $489,936

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? Yes

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 06/16/2011

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