Evaluation of the Centers for Disease Control and Prevention's Consumer Response Services Center (CDC-INFO)
New collection (Request for a new OMB Control Number)
No
Regular
Approved without change
08/23/2007
05/23/2007
Approved consistent with CDC response memo included in the public docket.
table that charts list comparision
Inventory as of this Action
Requested
Previously Approved
08/31/2010
36 Months From Approved
2,128,240
0
0
176,286
0
0
0
0
0
The Centers for Disease Control and Prevention proposes to conduct continual national evaluation of the agency's Consumer Response Services Center called CDC-INFO. CDC-INFO is a proactive, unified, and integrated approach to the delivery of public health information. CDC-INFO is designed to contribute to improving the health and safety of the public. Customers are defined as any individual or group seeking health or public health information from CDC. This includes the public, media, medical and healthcare professionals, public health professionals, partner groups, businesses, researchers, and others. Customer interactions occur through multiple channels, e.g., telephone calls, e-mails, and postal mail and may occur in Spanish or English.
US Code:
42 USC 241
Name of Law: Section 301 - Part A - Research and Investigation
This is a new information collection. The proposed study and attendant data collection activities will help support CDC in achieving its information dissemination objective "to ensure consistent, timely, reliable health information is disseminated to meet the needs of a evolving diversity of consumers (public, health professionals, researchers, etc.) and to address variations in inquiry volumes related to public health emergencies, news events, and dynamic, shifting public health priorities" (CDC-INFO Request for Funding Announcement). Providing a full complement of information support for CDC-INFO, the new "one face to the public" will require a comprehensive, multi-phased system of quality assurance, performance monitoring and impact evaluation. This evaluation will provide CDC with information about the effectiveness of CDC-INFO.
On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control number;
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
CDC INFO - Emergency Response Surveys - Levels 1-4 Emergency - Professionals