Supporting Statement

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Ammonium Nitrate Helpdesk Instrument

Name of Instrument
Ammonium Nitrate Helpdesk (AN Helpdesk)
Scope of Instrument
This instrument collects:

    • Questions from callers related to the Ammonium Nitrate Security Program 
    • Information from callers to allow for the Department to respond to the caller’s question at a later time or date if the question is not immediately resolved
    • Information necessary to:
        ◦ Verify an AN Seller’s Registered User Number
        ◦ Verify an AN Purchaser’s Registered User Number;
        ◦ Verify an AN Purchaser’s identity
        ◦ Verify that an agent is authorized to act on behalf of the AN Purchaser;
    • Information necessary to respond to or assist callers with information technology associated with the Ammonium Nitrate Security Program (e.g., reset passwords)
    • Short surveys to solicit feedback and suggestions to improve customer service
    • Anonymous tips about possible security concerns at involving ammonium nitrate, or involving persons or facilities regulated by the Ammonium Nitrate Security Program.