FSR 241 OPM Job Seeker Post Completer questionnaire

Customer Satisfaction Measure of Government Websites

FSR 241 OPM Job Seeker Post Completer.xls

FSR 224 DOD Marine Corps

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Model Questions
Custom Questions


Sheet 1: Model Questions


OPM JOB SEEKER POST - COMPLETER MODEL QUESTIONS
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS



Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

Hiring Process (1=Poor, 10=Excellent, Don't Know)
Satisfaction (1=Poor, 10=Excellent)
Apply Next Time (1=Not Very Likely, 10=Very Likely)

Please rate the efficiency of the Federal hiring process.
What is your overall satisfaction with the Federal hiring process experience?
How likely are you to come back to this site to apply for a position the next time you look for a job?

Please rate the convenience of Federal hiring process.
How well does this Federal hiring process experience meet your expectations?
Recommend (1=Not Very Likely, 10=Very Likely)

Please rate the appropriateness of application status notifications during the Federal hiring process.
How does this experience compare to your idea of an ideal Federal hiring process?
How likely are you to recommend this site to someone else?

Job Application Tracking (1=Poor, 10=Excellent, Don't Know)




Please rate the simplicity of tracking your job application online.




Please rate the accuracy of tracking your job application online.




Please rate the acceptability of how frequently the tracking report about your application is updated.




Sheet 2: Custom Questions

CUSTOM QUESTIONS - OPM Job Seeker - Post Completer Model
Custom questions complement the model questions and allow for additional data analysis
Question Text Answer Choices
(limited to 50 characters)
Type
drop-down menu check boxes radio buttons open-ended
Required
Y/N
Select
one or
all that apply
What notification did you receive regarding your final status as an applicant? I was notified that I was not being considered for the position
I was eligible for the position but was not selected
I was contacted for a job interview for that position
I was never notified regarding my final status as an applicant
Other, please specify:
Radio buttons Y select one
How does this job application notification compare with the communication/notification you have received when applying for private sector jobs? Better--I was notified of my status more consistently than when applying for jobs with private companies
Comparable--My experience was similar to applying with private companies
Worse--I was notified of my status more consistently when applying for jobs with private companies
Not applicable--I have not applied for positions with private companies
Radio buttons Y select one
How does this job application notification compare with communication/notification you have received when applying for previous Federal positions? Better--I was notified sooner of my status this time
Comparable--My experience was similar to the past
Slower--I was notified of my status sooner in the past
Other, please specify
Radio buttons Y select one
Were you contacted for an interview regarding this job application? Yes
No
Drop-down menu Y select one
If yes, how long after you applied were you contacted? Less than 30 days
31-60 days
61 to 90 days
over 90 days
Radio buttons Y select one
Were you offered a position in the Federal government? Yes
No
Drop-down menu Y select one
If yes, how long after you interviewed were you offered the position? Less than 30 days
31-60 days
61 to 90 days
over 90 days
Radio buttons Y select one
Did you accept or decline the position? Accept
Decline
Drop-down menu Y select one
If you declined the position, please tell us why: Compensation/Benefits
Location
Actual duties and/or conditions of employment did not match job announcement
Actual duties did not interest me
Offered another position within the Federal government
Offered another position in the private sector
Other, please specify
Radio buttons Y multi-select
If you accepted the position, how long have you worked at your new job? Less than 30 days
31-60 days
61 to 90 days
over 90 days
Other, please specify
Radio buttons Y select one
If you accepted the position, how similar are the actual job duties of the position to those described in the job announcement and interview process? Very similar
Somewhat similar
Not similar
Other, please specify
Drop-down menu Y select one
How do you feel the Federal job application process compares to private sector job application processes? Federal job application process is more cumbersome
Federal job application process is less cumbersome
Federal job application process and private sector job application process are about the same
Radio buttons Y select one
What are your expectations regarding the length of the hiring process when applying for Federal job versus a private sector job? Federal hiring process will be longer
Federal hiring process will be shorter
Federal and private sector hiring processes are about the same.
Radio buttons Y select one
Would you recommend others to apply for a Federal position? Yes
No
Not sure
Drop-down menu Y select one
If not, why not?
Open-ended N
If you could make one improvement to the Federal hiring process, what would it be?
Open-ended N
File Typeapplication/vnd.ms-excel
Authorrhonda.berg
Last Modified Bybjinnohara
File Modified2008-10-31
File Created2008-07-30

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