Form 343 Census Questio 343 Census Questio 343 Census Questionnaire _Template 7-16-10proposed

Customer Satisfaction Measure of Government Websites

2010 343 Census Questionnaire _Template 7-16-10proposed.xls

343-347 Census Q's; CQ's 7-19-10 to 8-8-2010; NIH NIGMS; DOD Navy 7-22-2010; DOT Intranet 7-15-2010

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
#REF! red & strike-through: DELETE





#REF! underlined & italicized: RE-ORDER





#REF! pink: ADDITION





Date: 7/16/2010 blue + -->: REWORDING








violet (bold): SKIP-LOGIC





#REF!
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single
or
Multi
Required
Y/N
Special Instructions Question Label
EDO04377
Before today how many times have you visited the Census Bureau's Web site in the past six months? Never
Radio button, one-up vertical Single N




Once








2-5 Times








6-9 Times








10 or more Times





EDO04378
What is your main reason for coming to this site today? Find population or household information (age, education, occupation, home, ownership)
Radio button, one-up vertical Single N




Find business or government information (business establishments, industries, imports/exports, sales, governments)








Research geography information








Look up latest news releases








Subscribe to news releases








Find statistical data








Research business opportunities with Census








Learn about US Census Bureau








Find a publication








Browse the catalogs








Purchase educational and training products








Order/purchase other catalog(s)








Use the data tools








Find employment








See what's new on the site








Other, please specify: A




EDO04379 A Other reason

Text field, <100 char
N
Other reason
EDO04380
What area of this site are you primarily visiting today? New on the site
Radio button, one-up vertical Single N




Data finders and access tools








American FactFinder








Jobs@Census








Catalog








Publications








Are you in the Survey








About the Bureau








Regional offices








Doing business with us








Related sites








2010 Census








2010 Partner With Us








2010 Census In Schools








2010 Census Jobs








American Community Survey








Data Ferrett








People and households








Business and industry








Geography








Newsroom








Special topics








Other, please specify: A




EDO04381 A Other area

Text field, <100 char
N
Other area
EDO04382
What is your intended primary use for these Census Bureau products and information you searched for today? For a school-related assignment (e.g., teaching aids, academic/scholarly research, student homework assignment)
Checkbox, one-up vertical Multi N




For personal interest (e.g., employment/job search, entertainment, personal education, genealogy, looking to relocate)








To complete a work-related proposal, report, or presentation (e.g., research for a book/freelance writing, newspaper articles, stories, blogs, reports)








To complete a government form (e.g., to file export information; to respond to Economic censuses and surveys, to find Schedule B and Harmonized System numbers, NAICS or SIC codes)








To provide information requested by a client or patron (e.g., librarian services)








To analyze/track changes over time (e.g., to support policy decisions, support grant writing)








To create value-added products/services (e.g., insurance underwriting)








To analyze markets and/or make projections-including sales forecasting (e.g., area/master planning, business startups)








To update data bases








Other, please specify A




EDO04383 A Other primary use for products or information

Text field, <100 char
N
Other primary use
EDO04384
What was you primary method used today to search for information on www.census.gov? I had the page bookmarked, and went right to the info I needed
Radio button, one-up vertical single n




I manually entered the URL








I used links on the page from which I was referred to your site








I used links on the page from which I was referred within your site








I telephoned the Customer Services Call Center (1-800-923-8282)








I used Data tools to find the info I needed








I clicked on the Census Bureau's Search Engine (search.census.gov) within the dark blue top menu bar of the page








I clicked on the Census Bureau's Subjects A to Z (www.census.gov/main/www/subjects.html)








I clicked on the Census Bureau's FAQs(ask.census.gov) within the dark blue top menu bar of the page








I clicked on the Census Bureau's Help (www.census.gov/main/www/help.html within the dark blue top menu bar of the page








I clicked on NAICs under Business and Industry on the Census Bureau's home page, then used the 2007 NAICS Search (www.census.gov/epcd/www/naics.html)








I clicked on NAICs under Business and Industry on the Census Bureau's home page, then used the NAICs 2002 Search (www.census.gov/epcd/www/naics.html)








I clicked on About the Bureau in the left navigation bar of the Census Bureau's home page, then clicked on Staff Search








I just browsed the site








I used the State and County QuickFacts Data Finder in the right hand column of www.census.gov








I Viewed Maps using the US Gazetteer under the home page's Geography Topics Section





EDO04385
Please enter the search term(s) you used in your search request (separated by commas):

Text area, no char limit Single N

EDO04386
Did you find the information you were looking for? I found all the information I needed
Radio button, one-up vertical Single N




I found most of the information I needed








I found some of the information I needed








I was unable to find any information I needed





EDO04387
If you were unable to find information, what specifically were you trying to find today? Please specify.

Text area, no char limit Single N

EDO04388
Please read all statements below and then select the statement that MOST CLOSELY MATCHES the result of your search activity TODAY: My initial search request retrieved no results and I quit searching
Radio button, one-up vertical Single N




After several search attempts, I received too many results and I quit searching








On my first search request, I received exactly the information I sought








On my first search request, I received too many results, requiring me to refine my search one or more times








After several attempts, I received exactly the information I sought








After several attempts, I received most of the information I sought








After several attempts, I received some of the information I sought








After several attempts, none of my results were relevant








Or, please enter your own statement that MOST CLOSELY MATCHES the results of your search effort and results: A




EDO04389 A Or, please enter your own statement that MOST CLOSELY MATCHES the results of your search effort and results:

Text field, <100 char Single N

EDO04390
Please rank the top 3 factors that brought you to the website today. (Rank 1 = Most important)
Rank 1
Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums



Randomize



Advertising on social networks (Facebook, Twitter)








Message directly from the Census Bureau on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with Census Bureau








Promotional email(s) from the Census Bureau








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor
EDO04391
Rank 2 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums



Randomize



Advertising on social networks (Facebook, Twitter)








Message directly from the Census Bureau on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with Census Bureau








Promotional email(s) from the Census Bureau








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor
EDO04392
Rank 3 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums



Randomize



Advertising on social networks (Facebook, Twitter)








Message directly from the Census Bureau on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with Census Bureau








Promotional email(s) from the Census Bureau








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor
EDO04393
If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)

Text area, no char limit
N
SV - Other Social Network
EDO04394
<strong>How satisfied</strong>are you <strong>with access</strong> to Census Bureau data using the listed <strong>media</strong> and <strong>features</strong>?
American FactFinder
Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04395
Economic Indicators Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04396
Population Clocks Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04397
State and County QuickFacts Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04398
Other interactive query tools (e.g., DataFerrett, USA Trade Online) Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04399
PDF files Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04400
HTML files Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04401
Downloadable files (e.g., spreadsheets, CSV/text files) Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04402
Census Bureau search engine Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04403
Frequently asked questions (FAQs) Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04404
NAICS Search Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04405
Schedule B Search Engine Very satisfied
Drop down, select one single N Multiple List



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04406
<strong>How important</strong> to you are the listed <strong>media and features</strong>?
American FactFinder
Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04407
Economic Indicators Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04408
Population Clocks Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04409
State and County QuickFacts Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04410
Other interactive query tools (e.g., DataFerrett, USA Trade Online) Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04411
PDF Files Very important
Drop down, select one Single N




Important



Multiple List



Neutral








Not important





EDO04412
HTML Files Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04413
Downloadable Files (e.g., spreadsheets, csv/text files) Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04414
Census Bureau search engine Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04415
Frequently Asked Questions (FAQs) Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04416
NAICS Search Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04417
Schedule B Search Engine Very important
Drop down, select one Single N Multiple List



Important








Neutral








Not important





EDO04418
How satisfied are you with the:
RELIABILITY of Census Bureau data products?
Very satisfied
Drop down, select one single N Multiple List Product_Reliability



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04419
RELEVANCE of Census Bureau data products and services (e.g. keeping pace with the changing economy)? Very satisfied
Drop down, select one single N Multiple List Product_Relevance



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04420
TIMELINESS of Census Bureau data products and service releases (e.g. keeping pace with the changing forms of media access)? Very satisfied
Drop down, select one single N Multiple List Product_Timeliness



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04421
EASE OF USE of Census Bureau data products and services (e.g. keeping pace with emerging technologies)? Very satisfied
Drop down, select one single N Multiple List Product_Ease of Use



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04422
LEVELS OF DETAIL of Census Bureau data products? Very satisfied
Drop down, select one single N Multiple List Product_Level of Details



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04423
OVERALL QUALITY of Census Bureau data products? Very satisfied
Drop down, select one single N Multiple List Product_Overall Quality



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04424
How satisfied are you with customer service received from Census Bureau staff?
Expertise
Very satisfied
Drop down, select one single N Multiple List CS_Expertise



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04425
Courtesy Very satisfied
Drop down, select one single N Multiple List CS_Courtesy



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04426
Responsiveness Very satisfied
Drop down, select one single N Multiple List CS_Responsiveness



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04427
Accessibility Very satisfied
Drop down, select one single N Multiple List CS_Accessibility



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04428
Timeliness Very satisfied
Drop down, select one single N Multiple List CS_Timeliness



Satisfied






Undecided






Dissatisfied






Very dissatisfied






N/A



EDO04429
What, if anything, should be done to improve the Web Site? (Please cite specific features, functions, web pages/URLs)

Text area, no char limit Single N

EDO04430
What, if anything, should be done to improve the Data Products? (Please cite specific data products, content/features)

Text area, no char limit Single N
Improve Data Products
EDO04431
What, if anything, should be done to improve the Customer Service?

Text area, no char limit Single N
Improve Customer Service
EDO04432
From the following list, please mark the business sector that best describes your work. Individual (students of any age, or other person with no business affiliations)
Radio button, one-up vertical Single N




Federal government








State, county, local or tribal government








College/university








Finance, insurance or real estate








Retail/wholesale company








Media








Market research, advertising or consulting








Religious, civic or political organization








Trade or professional association








Other





EDO04433
Please indicate which of the following best describes your occupation/role. Student (K-6)
Radio button, one-up vertical Single N




Student (K7-12)








College/university student








Professor/teacher








Librarian








Administrator








Computer programmer, system analyst/administrator, computer technician








Economist or social scientist








Health professional (physician, nurse, etc.)








Journalist








Marketing or sales professional








Management consultant








Policy analyst








Senior management (president, VP, director, partner, etc.)








Scientist/engineer








Statistician








Self employed








Unemployed








Other





EDO04434
Do you have any other comments about this site?

Text area, no char limit Single N

File Typeapplication/vnd.ms-excel
File TitleQuestionnaire Production Guidelines_Template
AuthorProfessional Services
Last Modified Byedwin.oslan
File Modified2010-07-26
File Created2001-08-03

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