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Questionnaire Production Guidelines_Template
ICR 201101-1090-002 · OMB 1090-0008 · Object 22528301.
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| File Type | application/vnd.ms-excel |
|---|---|
| File Title | Questionnaire Production Guidelines_Template |
| Author | Professional Services |
| Last Modified By | Calc |
| File Modified | 2010-09-21 |
| File Created | 2026-09-29 |
| Conversion State | complete |
Extracted Text
Questionnaire Management Guidelines Goals: One consolidated document to track all model and CQ changes throughout the life of the project Questionnaire always matches the live survey Easy and error-free way to submit CQ changes All changes tracked and reflected in one document (DOT will help) Questionnaire Resources: 1 2 3 4 5 6 7 Questionnaire Design and Approval Process Question Grouping Rules OPS vs. Skip Logic Decision for "Other, Please Specify" Model and Custom Question Checks_ SRA Model and Custom Question Checks_ Team LeadManager Model and Custom Question Checks_ DOT Foreign Language Survey Instructions Client Name: Measure Name: Custom Qualifier Page Custom Invitation Text? Custom Tracker Text? Custom Welcome/ Thank You Text? Language(s) Please Select Please Select Please Select Please Select If other language not listed, please specify. Website URL MID(s) (DOT FILL THIS IN) Measure Name(s) (DOT WIll FILL THIS IN) Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language Please Select a Language ForeSee Results - Confidential and Proprietary Model Instance Name: red & strike-through: DELETE #REF! underlined & italicized: RE-ORDER #REF! pink: ADDITION Date: 9/17/2010 blue + -->: REWORDING #REF! QID Skip Logic Label EDO06480 How frequently do you visit this site? EDO06481 How did you find out about this site? EDO06482 What best describes your role when coming to this site today? EDO06483 EDO06484 A EDO06485 EDO06486 A Answer Choices (limited to 50 characters) Question Text Other role, please specify: What area of the site are you primarily visiting today? Other area, please specify: What is your primary reason for coming to the site today? This is my first time Daily Weekly Monthly Every couple of months or less often Search engine Another website/link Media/news story Other government site Site bookmarked Referral from a friend/family/colleague/banker Brochure, flyer, poster, or other printed material Other Young adult Teacher Parent or caregiver Employer Military Retiree Researcher Financial education provider/Non-Profits Other, please specify: Life Events My Resources Tools Popular Topics Featured Articles About Us Contact Us Español Other, please specify: Set up spending plan/program Manage debt and credit Deal with mortgage issues Plan for a retirement Conduct research Get a loan Get insured Learn about your consumer rights Learn about scams/fraud Research information for a specific life event Look up resources for a specific audience Use a financial planning calculator Use a budgeting worksheet Learn about MyMoney.gov Check out other resources that offer financial education information Request your FREE Personal Financial Toolkit Look up information in Spanish Contact MyMoney.gov Other, please specify: Skip to Type (select from list) Single or Multi Drop down, select one S Drop down, select one S Radio button, one-up vertical S Text field, <100 char Radio button, one-up vertical S Text field, <100 char Radio button, one-up vertical S A A A ForeSee Results - Confidential and Proprietary Model Instance Name: red & strike-through: DELETE #REF! underlined & italicized: RE-ORDER #REF! pink: ADDITION Date: 9/17/2010 blue + -->: REWORDING #REF! QID Skip Logic Label Other reason, please specify: What method(s) did you use today to find your information? EDO06487 EDO06488 A EDO06489 A If you used navigational methods to find information today, which of the following best describes your experience? EDO06490 C Other navigational experience, please specify: EDO06491 B If you used the site's search feature to find information today, which of the following best describes your experience? EDO06492 D Other search experience, please specify: Did you find what you were looking for? EDO06493 Answer Choices (limited to 50 characters) Question Text Top navigation bar Links in the page Site's search feature Just browsing the pages Site map Other Found the information with no difficulty Could not determine the best link on most pages Links/labels are difficult to understand Too many links or navigational choices Links did not take me where I expected Could not navigate back to previous information Would often feel lost, not know where I was Had difficulty finding detailed information Could not get started or did not know where to begin Had technical difficulties (e.g. broken links, error messages) Other, please specify: Skip to A A B A A Type (select from list) Single or Multi Text field, <100 char Drop down, select one M Radio button, one-up vertical S C Text area, no char limit Search results were helpful Returned too many results Returned not enough or no results Search required too many refinements to get what I wanted Search results were not relevant to my search terms/needs I was not sure what words to use in my search Other, please specify: Radio button, one-up vertical D Text area, no char limit Yes Partially No B,C Drop down, select one S A EDO06494 A If "no", please describe the information you were trying to find? EDO06495 B How useful was the information you found? EDO06496 C As a result of the information found, what action(s) do you plan to take? Text area, no char limit If you could make one improvement to this site, what would it be? Text area, no char limit EDO06497 S Text area, no char limit Very useful Somewhat useful Not very useful Not at all useful Don't know Drop down, select one S ForeSee Results - Confidential and Proprietary Required Y/N Special Instructions CQ Label Y Frequency Y Source Y Role N Y Other role Area N Y Other area Reason ForeSee Results - Confidential and Proprietary Required Y/N Special Instructions CQ Label N Y Other reason Method N Navigational experience N Other navigational experience N Search experience N Y Other search experience Find N Info not found N Usefulness N Action N Improvement ForeSee Results - Confidential and Proprietary Model Instance Name: Fill-in Measure Name MID: Existing Measure - Please fill in; New Measure - DOT will fill in Date: Fill In Date \ Model questions utilize the ACSI methodology to determine scores and impacts ELEMENTS (drivers of satisfaction) CUSTOMER SATISFACTION Content (1=Poor, 10=Excellent, Don't Know) 1 Please rate the accuracy of information on this site. Satisfaction 23 What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) 2 Please rate the quality of information on this site. 24 How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) 3 Please rate the freshness of content on this site. 25 How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) Functionality (1=Poor, 10=Excellent, Don't Know) 4 Please rate the usefulness of the features provided on this site. FUTURE BEHAVIORS Return (1=Very Unlikely, 10=Very Likely) 26 How likely are you to return to this site? Recommend (1=Very Unlikely, 10=Very Likely) 27 How likely are you to recommend this site to someone else? Primary Resource (1=Very Unlikely, 10=Very Likely) How likely are you to use this site as your primary resource for obtaining information from this organization? 5 Please rate the convenience of the features on this site. 6 Please rate the variety of features on this site. Look and Feel (1=Poor, 10=Excellent, Don't Know) 7 Please rate the visual appeal of this site. 8 Please rate the balance of graphics and text on this site. 9 Please rate the readability of the pages on this site. Navigation (1=Poor, 10=Excellent, Don't Know) 10 Please rate how well the site is organized. 11 Please rate the options available for navigating this site. 12 Please rate how well the site layout helps you find what you are looking for. 13 Please rate the number of clicks to get where you want on this site. Site Performance (1=Poor, 10=Excellent, Don't Know) 14 Please rate how quickly pages load on this site. 15 Please rate the consistency of speed from page to page on this site. 16 Please rate the ability to load pages without getting error messages on this site. Product Browsing (1=Poor, 10=Excellent, Don't Know) 17 Please rate the ability to sort products by criteria that are important to you on this 18 site. Please rate the ability to narrow choices to find the product(s) you are looking for on this site. 19 Please rate how well the features on the site help you find the product(s) you are looking for. Product Descriptions (1=Poor, 10=Excellent, Don't Know) 20 Please rate the thoroughness of product descriptions on this site. 21 Please rate how understandable the product descriptions are on this site. 22 Please rate how well the product descriptions provide answers to your questions. Search (1=Poor, 10=Excellent, Don't Know) 23 Please rate the relevance of search results on this site. 24 Please rate the organization of search results on this site. 25 Please rate how well the search results help you decide what to select. 26 Please rate how well the search feature helps you to narrow the results to find what you want. ForeSee Results - Confidential and Proprietary Model Instance Name: Fill-in Measure Name MID: Existing Measure - Please fill in; New Measure - DOT will fill in Date: 3/1/2008 red & strike-through: DELETE underlined & italicized: RE-ORDER pink: ADDITION blue + -->: REWORDING Fill-in Measure Name CUSTOM QUESTION LIST QID Skip Logic Label Answer Choices (limited to 50 characters) Question Text CQ0004444 How frequently do you visit this site? CQ0004445 Are you a registered user on this site? Daily Two to three times per week About once a month Every few months Every 6 months or less often This is my first time visiting this site I am registered I am not registered, and do not intend to I am not registered, but intend to register during my visit today CQ0004446 CQ0004447 A Please explain why you do not intend to register. What best describes your primary reason for visiting the site today? Researching products for possible inclusion in a design Gathering information on a product or manufacturer specified in a design Other (please specify) CQ0004448 CQ0004449 CQ0004450 A B C Other primary reason What type of information were you looking for when researching products for the possible inclusion in a design? What type of information were you looking for when researching products for the possible inclusion in a design? Skip to Spec 3D models Product application Green information Manufacturer's contacts Cost Other CAD Type (select from list) Dropdown (Select-one) Radio button, one-up vertical Single or Multi Single Single A Text area, no char limit B Radio button, one-up vertical Single Single C A Text area, no char limit Checkbox, one-up vertical Checkbox, one-up vertical Single Multi Multi Spec 3D models Green information Product application Manufacturer's contacts Cost ForeSee Results - Confidential and Proprietary Model Instance Name: Fill-in Measure Name MID: Existing Measure - Please fill in; New Measure - DOT will fill in Date: 3/1/2008 red & strike-through: DELETE underlined & italicized: RE-ORDER pink: ADDITION blue + -->: REWORDING Fill-in Measure Name CUSTOM QUESTION LIST QID Skip Logic Label How were you primarily seeking information on sweets.com? CQ0004451 Answer Choices (limited to 50 characters) Question Text Other Search by keyword feature Browse by master format feature Other (please specify) CQ0004452 CQ0004453 A Other reason seeking information Were you able to find what you were looking for today? CQ0004454 A Why were you not able to find what you were looking for? CQ0004455 B Since you could not find what you were looking for, what do you plan to do next? Yes No Not sure I could not find the manufacturer I was looking for I could not find the product I was looking for I haven’t completed my search on sweets.com yet The search results did not appear relevant Other Continue looking for the information at this site Call Sweets.com customer service E-mail Sweets.com customer service Return to this site later and try again Conduct a new internet search Visit other building product sites Other CQ0004458 CQ0004456 E C What other site(s) do you plan to visit? Why were you not sure? CQ0004457 D Since you were not sure, what do you plan to do next? CQ0004459 CQ0004460 F What other site(s) do you plan to visit? What other sources do you use to search for construction product information? Skip to Radio button, one-up vertical Google Single or Multi Single A Text field, <100 char Radio button, one-up vertical Single Single Radio button, one-up vertical Single A,B C,D Drop down, select one Single E I haven’t completed my search on sweets.com yet I am not sure how to find the product I am looking for Could not find the product I was looking for under the division it should be listed in The search results did not appear relevant Other Continue looking for the information at this site Call Sweets.com customer service E-mail Sweets.com customer service Return to this site later and try again Conduct a new internet search Visit other building product sites Other Type (select from list) Text area, no char limit Radio button, one-up vertical Single Single Drop down, select one Single Text area, no char limit Single Multi F Checkbox, one-up vertical Other search engine (i.e.: Yahoo!, Teoma, Dogpile, etc.) Reed First Source 4specs Arcat Manufacturers websites ForeSee Results - Confidential and Proprietary Required Y/N Special Instructions Y Y Randomize OPS Group N Y OPS Group Skip Logic Group N Y Skip Logic Group Skip Logic Group Y Skip Logic Group Randomize Anchor Answer Choice ForeSee Results - Confidential and Proprietary Required Y/N Special Instructions Y Anchor Answer Choice OPS Group N Y OPS Group Skip Logic Group Y Skip Logic Group Y Skip Logic Group N Y Skip Logic Group Skip Logic Group Y Skip Logic Group N Y Skip Logic Group ForeSee Results - Confidential and Proprietary Model Instance Name: Fill-in Measure Name MID: Existing Measure - Please fill in; New Measure - DOT will fill in Date: 3/1/2008 red & strike-through: DELETE underlined & italicized: RE-ORDER pink: ADDITION blue + -->: REWORDING Fill-in Measure Name CUSTOM QUESTION LIST QID (Group ID) Skip Logic Label Answer Choices (limited to 50 characters) Question Text CQ0004444 How frequently do you visit this site? CQ0004445 Are you a registered user on this site? Daily Two to three times per week About once a month Every few months Every 6 months or less often This is my first time visiting this site I am registered I am not registered, and do not intend to I am not registered, but intend to register during my visit today CQ0004446 CQ0004447 A Please explain why you do not intend to register? What best describes your primary reason for visiting the site today? Researching products for possible inclusion in a design Gathering information on a product or manufacturer specified in a design Other (please specify) CQ0004448 A Please specify your other primary reason. CQ0004449 B What type of information were you looking for when researching products for the possible inclusion in a design? Skip to Type (select from list) Dropdown (Select-one) Radio button, one-up vertical Single or Multi Single Single A Text field, <100 char B Radio button, one-up vertical Single Single C A Text area, no char limit Spec Single Multi Checkbox, one-up vertical CQ0004450 C What type of information were you looking for when researching products for the possible inclusion in a design? 3D models Green information Product application Manufacturer's contacts Cost Other CAD Multi Checkbox, one-up vertical Spec 3D models Green information Product application Manufacturer's contacts Cost ForeSee Results - Confidential and Proprietary Model Instance Name: Fill-in Measure Name MID: Existing Measure - Please fill in; New Measure - DOT will fill in Date: 3/1/2008 red & strike-through: DELETE underlined & italicized: RE-ORDER pink: ADDITION blue + -->: REWORDING Fill-in Measure Name CUSTOM QUESTION LIST QID (Group ID) Skip Logic Label How were you primarily seeking information on sweets.com? CQ0004451 Answer Choices (limited to 50 characters) Question Text Other Search by keyword feature Browse by master format feature Other (please specify) CQ0004452 CQ0004453 A Other reason seeking information Were you able to find what you were looking for today? CQ0004454 A Why were you not able to find what you were looking for? CQ0004455 B Since you could not find what you were looking for, what do you plan to do next? Yes No Not sure I could not find the manufacturer I was looking for I could not find the product I was looking for I haven’t completed my search on sweets.com yet The search results did not appear relevant Other Continue looking for the information at this site Call Sweets.com customer service E-mail Sweets.com customer service Return to this site later and try again Conduct a new internet search Visit other building product sites Other CQ0004458 CQ0004456 E C What other site(s) do you plan to visit? Why were you not sure? Skip to Type (select from list) Radio button, one-up vertical Single or Multi Single A Text field, <100 char Radio button, one-up vertical Single Single Radio button, one-up vertical Single A,B C,D Drop down, select one Single E Text area, no char limit I haven’t completed my search on sweets.com yet Radio button, one-up vertical Single Single I am not sure how to find the product I am looking for Could not find the product I was looking for under the division it should be listed in CQ0004457 D Since you were not sure, what do you plan to do next? The search results did not appear relevant Other Continue looking for the information at this site Call Sweets.com customer service E-mail Sweets.com customer service Return to this site later and try again Conduct a new internet search Visit other building product sites Other CQ0004459 CQ0004460 F Drop down, select one F What other site(s) do you plan to visit? Text area, no char limit What other sources do you use to search for construction product information? Google Single Checkbox, one-up vertical Single Multi Other search engine (i.e.: Yahoo!, Teoma, Dogpile, etc.) Reed First Source 4specs Arcat Manufacturers websites ForeSee Results - Confidential and Proprietary Required Y/N Special Instructions Y Y Randomize OPS Group N Y OPS Group Skip Logic Group N Skip Logic Group Y Skip Logic Group Y Skip Logic Group ForeSee Results - Confidential and Proprietary Required Y/N Special Instructions Y OPS Group N Y OPS Group Skip Logic Group Y Skip Logic Group Y Skip Logic Group N Y Skip Logic Group Skip Logic Group Y Skip Logic Group N Skip Logic Group Y ForeSee Results - Confidential and Proprietary Social Value Questions Setup red & strike-through: DELETE underlined & italicized: RE-ORDER !~DO NOT MODIFY THE TEXT/ROWS IN GREEN~! NOTE THAT NEW QUESTION WORDING UPDATED 8-9-2010 pink: ADDITION blue + -->: REWORDING CUSTOM QUESTION LIST QID (Group ID) Skip Logic Label Question Text Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important). Rank 1 (Required) Rank 2 (Optional) Answer Choices (limited to 50 characters) Message or recommendation from a friend on a social network Video I saw on YouTube Internet blogs or discussion forums Advertising on social networks (Facebook, My Space, Twitter) Message directly from the company on a social network Mobile phone text messages or alerts Instant Message from a friend or colleague Familiarity with site/company/brand Promotional email(s) from the company Search engine results Word of mouth recommendation from someone I know TV, radio, newspaper, or magazine advertising Internet advertising Don't know Other Message or recommendation from a friend on a social network Video I saw on YouTube Internet blogs or discussion forums Advertising on social networks (Facebook, My Space, Twitter) Message directly from the company on a social network Mobile phone text messages or alerts Instant Message from a friend or colleague Familiarity with site/company/brand Promotional email(s) from the company Search engine results Word of mouth recommendation from someone I know TV, radio, newspaper, or magazine advertising Internet advertising Skip to Single or Multi Required Y/N Drop down, select one Single Y Drop down, select one Single N Type (select from list) ForeSee Results - Confidential and Proprietary Social Value Questions Setup red & strike-through: DELETE underlined & italicized: RE-ORDER !~DO NOT MODIFY THE TEXT/ROWS IN GREEN~! NOTE THAT NEW QUESTION WORDING UPDATED 8-9-2010 pink: ADDITION blue + -->: REWORDING CUSTOM QUESTION LIST QID (Group ID) Skip Logic Label Question Text Rank 3 (Optional) Answer Choices (limited to 50 characters) Don't know Other Message or recommendation from a friend on a social network Video I saw on YouTube Internet blogs or discussion forums Advertising on social networks (Facebook, My Space, Twitter) Message directly from the company on a social network Mobile phone text messages or alerts Instant Message from a friend or colleague Familiarity with site/company/brand Promotional email(s) from the company Search engine results Word of mouth recommendation from someone I know TV, radio, newspaper, or magazine advertising Internet advertising Don't know Other Skip to Type (select from list) Drop down, select one If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter) Single or Multi Required Y/N Single N N Text area, no char limit ForeSee Results - Confidential and Proprietary Special Instructions Rank Group Adjust Template/Style Sheet Randomize Anchor Answer Choice Anchor Answer Choice Rank Group Adjust Template/Style Sheet Randomize ForeSee Results - Confidential and Proprietary Special Instructions Anchor Answer Choice Anchor Answer Choice Rank Group Adjust Template/Style Sheet Randomize Anchor Answer Choice Anchor Answer Choice ForeSee Results - Confidential and Proprietary