408 Questionnaire 408 Questionnaire RegInfo v2

Customer Satisfaction Measure of Government Websites

2011 408 Questionnaire RegInfo v2.xlsx

398CQs12-14-2010 to 1-11-2011,399NIDCR English 2011 Q,400Q's_NGSNOAA_12-16-2010,401CDC_New_Q's_12_27_2010_FINAL3,404VOA English V2 Q's _Temp,405CQs1-11-2011,406GSA Auctions1-12-11,407GSA Xcess,408Os R

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Guidelines
Current Custom Qsts


Sheet 1: Guidelines























Questionnaire Management Guidelines








































Goals:



















One consolidated document to track all model and CQ changes throughout the life of the project


















Questionnaire always matches the live survey


















Easy and error-free way to submit CQ changes


















All changes tracked and reflected in one document (DOT will help)







































Basic rules:








































1 This questionnaire has to match the live survey


















2 All changes to the live measure need to be tracked and archived in one document


















3 All CQ change requests have to be submitted using this document









































SRA: 1) marks up changes and submits the entire document to DOT







































DOT: 1) archives change request on separate tab



















2) implements change(s)



















3) updates the document to reflect all implemented changes in the "clean" questionnaire - SRA can send to the client and use for future CQ changes





































4 DOT safeguards correct formats - your next CQ changes have to be submitted using one survey document with appropriate color-coding






































































































Sheet 2: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE






Fill-in Measure Name

underlined & italicized: RE-ORDER






MID: ptxE5gN0Bw5lhNQIE9Z4ZA==

pink: ADDITION






Date: 1/20/2011 blue + -->: REWORDING

















Fill-in Measure Name CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
EDO09253
How frequently do you visit RegInfo.gov? First time
Radio button, one-up vertical Single Y
Visit Freq



Daily or more often









About once a week









About once a month









Less than once a month, but more than once a year









Once a year or less






EDO09254
What is your role in visiting RegInfo.gov this visit? Government employee (Federal)
Checkbox, one-up vertical Multi Y OPS Group Role



Government employee (State, Local, or Tribal)









Academic/Researcher









Employee at a company/organization affected by Federal regulations









Employee at a company/organization that participates in the Federal regulatory process









General public









News media









Other (please specify): A





EDO09255 A Other Role

Text field, <100 char
N OPS Group Other Role
EDO09256
How did you find out about the RegInfo.gov web site? Search engine
Radio button, one-up vertical Single Y OPS Group Find Out



Link from another web site









Newspaper, magazine, or other publication









Word of mouth









Don't know









Other (please specify information source): B





EDO09257 B Other Source

Text field, <100 char
N OPS Group Other Find Out
EDO09258
Which of the following resources, if any, were you specifically looking for this visit? (Please select all that apply.) The most recent Unified Agenda or Regulatory Plan
Checkbox, one-up vertical Multi Y OPS Group Resources



Previous Unified Agenda(s)









Previous Regulatory Plan(s)









Regulatory Reviews









Information Collection Reviews









Related Links









The Reg Map









Other (please specify): C





EDO09259 C Other Resources

Text field, <100 char
N OPS Group Other Resources
EDO09260
Did you accomplish what you wanted to on the site today? Yes
Radio button, one-up vertical Single Y Skip Logic Accomplished Goal



No A,B





EDO09261 A Please tell us about the information you could not find. OPEN-END
Text area, no char limit
N Skip Logic Did Not Find
EDO09262 B What do you intend to do next to find the information you need? Continue looking on RegInfo.gov
Checkbox, one-up vertical Multi Y Skip Logic Do Next



Come back to RegInfo.gov later









Look elsewhere online









E-mail [email protected]









Give up









Other (please specify): D





EDO09263 D Please tell us what you intend to do next.

Text field, <100 char
N Skip Logic Other Do Next
EDO09264
What sections of the RegInfo.gov web site did you view during this visit? (Please select all that apply.) The Unified Agenda and the Regulatory Plan
Checkbox, one-up vertical Multi Y
Sections Visited



Regulatory Reviews









Information Collection Reviews









Related Links









The Reg Map









Not Sure






EDO09265
Please describe your experience with navigation on this web site. I had no difficulty navigating this site
Checkbox, one-up vertical Multi Y OPS Group Navigation



Too many links or navigational choices









Links did not take me where I expected









I experienced broken links, error messages, or other technical difficulties









I was able to navigate to the general area, but could not find the specific content I needed









Other navigational issue (please specify): E





EDO09266 E Other Navigation Experience

Text field, <100 char
N OPS Group Other Navigation
EDO09267
Did you use a RegInfo.gov search tool this visit? Yes A,B Radio button, one-up vertical Single Y Skip Logic Search



No









Not Sure






EDO09268 A Which section(s) of the site did you search? The Unified Agenda and the Regulatory Plan
Checkbox, one-up vertical Multi Y Skip Logic Search - Section



Regulatory Reviews









Information Collection Reviews









Not Sure






EDO09269 B Please describe your search experience. I had no difficulty searching on this site
Checkbox, one-up vertical Multi Y Skip Logic Search - Experience



Search returned too many results









Search returned too few results









Search returned no results









I received an error message









Results were not pertinent to my search criteria









The response time too long









Other search issue (please specify): F





EDO09270 F Please describe the issue you experienced with the search tool.

Text field, <100 char
N Skip Logic Other Search Exp
EDO09271
Did you interact with the bar or pie chart featured on the RegInfo.gov homepage today? Yes A,D Radio button, one-up vertical
Y Skip Logic Dashboard



No









Not Sure






EDO09272 A Please tell us what you thought of these charts. I found them useful/interesting
Checkbox, one-up vertical Multi Y Skip Logic Dashboard Opinion



I found them interesting, but they did not pertain to the information I was looking for today









I did not understand the information that was shown









I felt they took up too much space on the page









None of the above






EDO09273 D Please provide any additional feedback regarding the bar and pie charts.

Text field, <100 char
N Skip Logic OE_Dashboard
EDO09274
Do you have any suggestions on how we can improve our site? OPEN-END
Text area, no char limit
N
Improvements
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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