420 CQs for OMB 2- 420 CQs for OMB 2-4-2011 to 3-25-11

Customer Satisfaction Measure of Government Websites

2011 420 CQs for OMB 2-4-2011 to 3-25-11.xlsx

414 ePSS, 415 FCIC 11Feb2011, 416 FCIC Pueblo 11Feb2011, 417 Howto.gov 3.7.2011 , 418 NLM Clinical Trials, 419 CMS Palmetto GBA J11 MAC, 420 Recreation.gov 2-4-2011 to 3-25-11, 421 DHHS-PSC , 422 DOT

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)









Recreation.gov









SAC1200
Which of the following sources drove you to visit the site today? Please rank the top 3 (Rank 1 is most important).
Rank 1 (Required)
SAC1200A001 Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



SAC1200A002 Video I saw on YouTube








SAC1200A003 Internet blogs or discussion forums



Adjust Template/Style Sheet



SAC1200A004 Advertising on social networks (Facebook, MySpace, Twitter)



Randomize



SAC1200A005 Message directly from Recreation.gov on a social network








SAC1200A006 Mobile phone text messages or alerts








SAC1200A007 Instant Message from a friend or colleague








SAC1200A008 Familiarity with Recreation.gov








SAC1200A009 Promotional email(s) from Recreation.gov








SAC1200A010 Search engine results








SAC1200A011 Word of mouth recommendation from someone I know








SAC1200A012 TV, radio, newspaper, or magazine advertising








SAC1200A013 Internet advertising








SAC1200A014 Don't know



Anchor Answer Choice



SAC1200A015 Other



Anchor Answer Choice
SAC1201
Rank 2 (Optional) SAC1201A001 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



SAC1201A002 Video I saw on YouTube








SAC1201A003 Internet blogs or discussion forums



Adjust Template/Style Sheet



SAC1201A004 Advertising on social networks (Facebook, MySpace, Twitter)



Randomize



SAC1201A005 Message directly from Recreation.gov on a social network








SAC1201A006 Mobile phone text messages or alerts








SAC1201A007 Instant Message from a friend or colleague








SAC1201A008 Familiarity with Recreation.gov








SAC1201A009 Promotional email(s) from Recreation.gov








SAC1201A010 Search engine results








SAC1201A011 Word of mouth recommendation from someone I know








SAC1201A012 TV, radio, newspaper, or magazine advertising








SAC1201A013 Internet advertising








SAC1201A014 Don't know



Anchor Answer Choice



SAC1201A015 Other



Anchor Answer Choice
SAC1202
Rank 3 (Optional) SAC1202A001 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



SAC1202A002 Video I saw on YouTube








SAC1202A003 Internet blogs or discussion forums



Adjust Template/Style Sheet



SAC1202A004 Advertising on social networks (Facebook, MySpace, Twitter)



Randomize



SAC1202A005 Message directly from Recreation.gov on a social network








SAC1202A006 Mobile phone text messages or alerts








SAC1202A007 Instant Message from a friend or colleague








SAC1202A008 Familiarity with Recreation.gov








SAC1202A009 Promotional email(s) from Recreation.gov








SAC1202A010 Search engine results








SAC1202A011 Word of mouth recommendation from someone I know








SAC1202A012 TV, radio, newspaper, or magazine advertising








SAC1202A013 Internet advertising








SAC1202A014 Don't know



Anchor Answer Choice



SAC1202A015 Other



Anchor Answer Choice
SAC1203
If you heard about Recreation.gov from a social network, please specify the site (i.e. Facebook, Twitter).


Text area, no char limit
N
SV - Other Social Network











CMS Palmetto GBA J1 MAC









ACQCol0003519
Did you use the site-wide search feature on this site? (open text box in the upper right) ACQCol0003519A01 Yes 2A, 2F Radio button, one-up vertical Single Yes Skip Group Use Search



ACQCol0003519A02 No





ACQCol0003520 2A How would you rate the helpfulness of the site-wide search? ACQCol0003520A01 Very helpful
Radio button, one-up vertical Single No Skip Group Rate Search



ACQCol0003520A02 Somewhat helpful








ACQCol0003520A03 Fair








ACQCol0003520A04 Somewhat unhelpful 2B







ACQCol0003520A05 Very unhelpful 2B




ACQCol0003521 2B Which of the following describes your experience with the site-wide search? ACQCol0003521A01 Search difficult to use
Radio button, one-up vertical Single No Skip Group Search Experience



ACQCol0003521A02 Received too few results 2C







ACQCol0003521A03 Received too many results








ACQCol0003521A04 Search results were not what I was looking for 2D







ACQCol0003521A05 Could not sort or refine results








ACQCol0003521A06 Other 2E




ACQCol0003522 2C What search term(s) did you use?


Text area, no char limit Single No Skip Group Terms - Too Few
ACQCol0003523 2D What search term(s) did you use?


Text area, no char limit Single No Skip Group Terms - Not What Look For
ACQCol0003524 2E Please briefly explain your experience with the site-wide search.


Text area, no char limit Single No Skip Group Other_Search Experience
ACQCol0003506 2F What one improvement to the site-wide search feature would be most beneficial?


Text area, no char limit Single No Skip Group Other-Search Improvement











DOD HEALTH MIL v2




















ACQOsl0003684
Did you use the site-wide search feature on this site? (open text box in the upper right) ACQOsl0003684A01 Yes AA, AF Radio button, one-up vertical Single Yes Skip Group Use Search



ACQOsl0003684A02 No





ACQOsl0003685 AA How would you rate the helpfulness of the site-wide search? ACQOsl0003685A01 Very helpful
Radio button, one-up vertical Single No Skip Group Rate Search



ACQOsl0003685A02 Somewhat helpful








ACQOsl0003685A03 Not helpful AB




ACQOsl0003686 AB Which of the following describes your experience with the site-wide search? ACQOsl0003686A01 Search difficult to use
Radio button, one-up vertical Single No Skip Group Search Experience



ACQOsl0003686A02 Received too few results AC







ACQOsl0003686A03 Received too many results








ACQOsl0003686A04 Search results were not what I was looking for AD







ACQOsl0003686A05 Could not sort or refine results








ACQOsl0003686A06 Other AE




ACQOsl0003687 AC What search term(s) did you use?


Text area, no char limit Single No Skip Group Terms - Too Few
ACQOsl0003688 AD What search term(s) did you use?


Text area, no char limit Single No Skip Group Terms - Not What Look For
ACQOsl0003689 AE Please briefly explain your experience with the site-wide search.


Text area, no char limit Single No Skip Group Other_Search Experience
ACQOsl0003690 AF What one improvement to the site-wide search feature would be most beneficial?


Text area, no char limit Single No Skip Group Other-Search Improvement











Travel michigan.org




















ACQOsl0003692
If you visited michigan.org today to gather information for a trip, please tell us when you intend to travel. ACQOsl0003692A01 In 0-2 weeks
Drop Down, select one Single Y Skip Logic Travelling


ACQOsl0003692A02 In 2-4 weeks







ACQOsl0003692A03 In 1-3 months








ACQOsl0003692A04 In 3-6 months








ACQOsl0003692A05 In more than 6 months








ACQOsl0003692A06 Don't Know



























BLS Full Site Measure




















ACQOsl0003717 Z You indicated the Search box gave poor results, what was wrong with the search results? ACQOsl0003717A01 Results were not relevant/not what I wanted
Text area, no char limit
N Skip Logic Group Search results poor



ACQOsl0003717A02 Too many results/I needed to refine my search








ACQOsl0003717A03 Not enough results








ACQOsl0003717A04 Returned NO results








ACQOsl0003717A05 Received error message(s)








ACQOsl0003717A06 Search speed was too slow








ACQOsl0003717A07 Other (please explain): Y




ACQOsl0003718 Y Please explain what was wrong with the search results.


Text area, no char limit
N Skip Logic Group OE_Search results poor
ACQOsl0003719 X You indicated you could not find the information you were looking for. If you are willing to provide your e-mail address, someone from BLS will contact you to help you with your request.


Text area, no char limit
N Skip Logic Group Email_cannot find
ACQOsl0003720
How would you describe your navigation experience on this site today? (Please check all that apply) ACQOsl0003720A01 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multiple Y Skip Logic Group Navigation experience



ACQOsl0003720A02 Links did not take me where I expected








ACQOsl0003720A03 Had difficulty finding relevant information/products








ACQOsl0003720A04 Links/labels are difficult to understand








ACQOsl0003720A05 Too many links/navigational options to choose from








ACQOsl0003720A06 Had technical difficulties (error messages, broken links, etc.)








ACQOsl0003720A07 Could not navigate back to previous information








ACQOsl0003720A08 I had a navigation difficulty not listed above: W




ACQOsl0003721 W What difficulty with navigation did you encounter?


Text area, no char limit
N Skip Logic Group OE_Navigation experience











SAE









EDO09612 A Please specify your other primary focus of work


Text Area – no character limit
N Skip Logic Group OE_Industry
EDO09613 A Please specify other description of your job


Text Area – no character limit
N Skip Logic Group OE_Job Type
EDO09614 B What membership related information where you seeking? EDO09614A001 Sign-up for new membership
Dropdown (Select-one) Single Y Skip Logic Group Membership Information



EDO09614A002 Renew membership








EDO09614A003 Dues information








EDO09614A004 Other, please specify C




EDO09615 C Please specify what other membership information you were seeking


Text Area – no character limit
N Skip Logic Group OE_Membership Info
EDO09616 D Could you please describe your experience looking for membership information on the site?


Text Area – no character limit
N Skip Logic Group OE_Membership Experience
EDO09617 G Please describe your experience looking information to participate in standards development committee or standards forum


Text Area – no character limit
N Skip Logic Group OE_Volunteer
EDO09618
How did you look for information on the site today? (Please select all that apply.) EDO09618A001 Search feature A,Z Checkbox, one-up vertical Multi Y Skip Logic Group How Looking



EDO09618A002 Advanced search feature/tool A,Z







EDO09618A003 Top navigation bar B,Y







EDO09618A004 Tabs B,Y







EDO09618A005 Links in the center of the page B,Y







EDO09618A006 Quick links B,Y







EDO09618A007 Site map B,Y







EDO09618A008 Other, please specify C




EDO09619 C Other way I looked for information


Text Area – no character limit
N Skip Logic Group OE_How Looking
EDO09620 A Please tell us about your experience with the site's search feature today. (Please select all that apply.) EDO09620A001 Search results were helpful
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



EDO09620A002 Results were not relevant/not what I wanted








EDO09620A003 Too many results/I needed to refine my search








EDO09620A004 Not enough results








EDO09620A005 Returned NO results








EDO09620A006 Received error message(s)








EDO09620A007 Search speed was too slow








EDO09620A008 I experienced a different search issue (please explain) D




EDO09621 D Other search issue


Text Area – no character limit
N Skip Logic Group OE_Search Experience
EDO09622 Z How can we make the search feature more useful to you?


Text Area – no character limit
N Skip Logic Group OE_Search Improvement
EDO09623 B How would you describe your navigation experience on this site today? (Please select all that apply.) EDO09623A001 I had no difficulty navigating/browsing on this site
Checkbox, one-up vertical Multi Y Skip Logic Group Navigation Experience



EDO09623A002 Links often did not take me where I expected








EDO09623A003 Had difficulty finding relevant information/products








EDO09623A004 Links/labels are difficult to understand








EDO09623A005 Too many links/navigational options to choose from








EDO09623A006 Had technical difficulties (error messages, broken links, etc.)








EDO09623A007 Could not navigate back to previous information








EDO09623A008 I had a navigation difficulty not listed above F




EDO09624 F Other navigation difficulty
Open-ended
Text Area – no character limit
N Skip Logic Group OE_Navigation Experience
EDO09625 Y What specific ways can we improve your experience navigating on this site?


Text Area – no character limit
N Skip Logic Group OE_Navigation Improvement











CFTC V2









ACQOsl0003728
Which CFTC social media services do you follow/subscribe to? ACQOsl0003728A01 Facebook AA Checkbox, one-up vertical Multi Y Skip Logic Group



ACQOsl0003728A02 Twitter BB







ACQOsl0003728A03 Flickr CC







ACQOsl0003728A04 YouTube DD







ACQOsl0003728A05 I do not subscribe to any CFTC social media NOTE: If this one is selected they should not be able to choose others





ACQOsl0003729 AA How would you rate the usefulness of CFTC's Facebook page? ACQOsl0003729A01 1=Not Useful
Radio button, scale, no don't know Single Y Skip Logic Group



ACQOsl0003729A02 2








ACQOsl0003729A03 3








ACQOsl0003729A04 4








ACQOsl0003729A05 5








ACQOsl0003729A06 6








ACQOsl0003729A07 7








ACQOsl0003729A08 8








ACQOsl0003729A09 9








ACQOsl0003729A10 10=Extremely Useful





ACQOsl0003730 BB How would you rate the usefulness of CFTC's Twitter presence? ACQOsl0003730A01 1=Not Useful
Radio button, scale, no don't know Single Y Skip Logic Group



ACQOsl0003730A02 2








ACQOsl0003730A03 3








ACQOsl0003730A04 4








ACQOsl0003730A05 5








ACQOsl0003730A06 6








ACQOsl0003730A07 7








ACQOsl0003730A08 8








ACQOsl0003730A09 9








ACQOsl0003730A10 10=Extremely Useful





ACQOsl0003731 CC How would you rate the usefulness of CFTC's Flickr presence? ACQOsl0003731A01 1=Not Useful
Radio button, scale, no don't know Single Y Skip Logic Group



ACQOsl0003731A02 2








ACQOsl0003731A03 3








ACQOsl0003731A04 4








ACQOsl0003731A05 5








ACQOsl0003731A06 6








ACQOsl0003731A07 7








ACQOsl0003731A08 8








ACQOsl0003731A09 9








ACQOsl0003731A10 10=Extremely Useful





ACQOsl0003748 DD How would you rate the usefulness of CFTC's YouTube presence? ACQOsl0003748A01 1=Not Useful
Radio button, scale, no don't know Single Y Skip Logic Group



ACQOsl0003748A02 2








ACQOsl0003748A03 3








ACQOsl0003748A04 4








ACQOsl0003748A05 5








ACQOsl0003748A06 6








ACQOsl0003748A07 7








ACQOsl0003748A08 8








ACQOsl0003748A09 9








ACQOsl0003748A10 10=Extremely Useful





ACQOsl0003749
If you submitted or viewed a Public Comment, what type of difficulties, if any, did you encounter while submitting or viewing a public comment? ACQOsl0003749A01 I had difficulty finding the rule or filing on which I wanted to comment
Checkbox, one-up vertical Multi Y Skip Logic Group



ACQOsl0003749A02 The comment submission form was confusing








ACQOsl0003749A03 Technical difficulties (e.g. broken links, error messages)








ACQOsl0003749A04 I did not view or submit any comments








ACQOsl0003749A05 Other (please specify) GG







ACQOsl0003749A06 I did not have any difficulties viewing or submitting a comment NOTE: If this one is selected they should not be able to choose others





ACQOsl0003750 GG Please describe the difficulties you had while submitting or viewing a public comment.


Text area, no char limit

Skip Logic Group
ACQOsl0003751
Did you find what you are looking for? ACQOsl0003751A01 Yes
Radio button, one-up vertical Single Y Skip Logic Group



ACQOsl0003751A02 No HH




ACQOsl0003752 HH What were you looking for?


Text area, no char limit
Y Skip Logic Group
ACQOsl0003753
Which of the following did you primarily use to look for information on the site today? ACQOsl0003753A01 Search feature
Radio button, one-up vertical Single Y Skip Logic Group



ACQOsl0003753A02 Advanced search feature








ACQOsl0003753A03 Top navigation bar








ACQOsl0003753A04 Links on the page








ACQOsl0003753A05 Site map








ACQOsl0003753A06 Other (please specify) II




ACQOsl0003754 II What did you primarily use to look for information on the site?


Text area, no char limit
N Skip Logic Group
ACQOsl0003755 JJ Which specific links did not take you where you expected?


Text area, no char limit
Y Skip Logic Group
ACQOsl0003756 KK Which specific links/labels of the site did you find confusing and unclear?


Text area, no char limit
Y Skip Logic Group
ACQOsl0003757 LL What Search terms did you use?


Text area, no char limit
Y Skip Logic Group











American Cancer Society v2




















ACQOsl0003774
If an instant chat feature was available on this website to connect you with someone who could help you find information or answer a question, how likely would you be to use this feature on your next visit? ACQOsl0003774A01 Extremely likely
Radio button, one-up vertical Single Y




ACQOsl0003774A02 Very likely








ACQOsl0003774A03 Somewhat likely








ACQOsl0003774A04 Not very likely








ACQOsl0003774A05 Not at all likely
















American Cancer Society




















ACQOsl0003773
If an instant chat feature was available on this website to connect you with someone who could help you find information or answer a question, how likely would you be to use this feature on your next visit? ACQOsl0003773A01 Extremely likely
Radio button, one-up vertical Single Y




ACQOsl0003773A02 Very likely








ACQOsl0003773A03 Somewhat likely








ACQOsl0003773A04 Not very likely








ACQOsl0003773A05 Not at all likely
















LOC Main Site




















ACQOsl0003959
Would you be interested in answering two additional questions about your online experience today?   ACQOsl0003959A01 Yes N, P Radio button, one-up vertical Single N Skip Logic Group Optional questions



ACQOsl0003959A02 No
















CDC (Jan 2011-present)




















ACQOsl0004055
Would you like to receive information from CDC through other electronic channels or devices? [Please select all that apply]: ACQOsl0004055A01 Social Networks (i.e. Facebook)
Checkbox, one-up vertical Multi Y OPS Group 6. Electronic Channels (3.14.2011)



ACQOsl0004055A02 Mirco-blogging sites (i.e. Twitter)








ACQOsl0004055A03 Mobile websites








ACQOsl0004055A04 Mobile applications








ACQOsl0004055A05 Text messages








ACQOsl0004055A06 Online Videos








ACQOsl0004055A07 Podcasts








ACQOsl0004055A08 Webinars








ACQOsl0004055A09 Blogs








ACQOsl0004055A10 eCards








ACQOsl0004055A11 Widgets (i.e. module or application you can add to a website or personalized web page like iGoogle or MyYahoo!)








ACQOsl0004055A12 E-mail updates








ACQOsl0004055A13 RSS Feeds








ACQOsl0004055A14 None of the above








ACQOsl0004055A15 Other, please specify: A




ACQOsl0004056 A Please specify the other electronic channels or devices:





OPS Group 6. Oth Elect Channel (3.14.2011)











NOAA_MAIN




















ACQCol0004048
As part of your visit to NOAA.gov, did you look for climate information? If so, were you looking for information on (check all that apply): ACQCol0004048A01 Past weather
Checkbox, one-up vertical Multi Y
Climate



ACQCol0004048A02 Climate change impacts








ACQCol0004048A03 Climate change causes








ACQCol0004048A04 Climate science








ACQCol0004048A05 Seasonal outlooks








ACQCol0004048A06 Future climate predictions








ACQCol0004048A07 Global warming








ACQCol0004048A08 I did not visit NOAA.gov for climate information





ACQCol0004049
How did you primarily look for information on/navigate the site today?
Went directly to weather forecast box
Drop down, select one Single Y
Navigate Site




Used NOAA.gov search tool









Explored through content and links









Other
















Travel michigan.org




















ACQOsl0004050 A How does the new michigan.org site compare to the previous design? ACQOsl0004050A01 Better
Radio Button Single Y Skip Logic Redesign


ACQOsl0004050A02 The same








ACQOsl0004050A03 Worse B







ACQOsl0004050A04 Don't Know/Didn't notice any changes





ACQOsl0004060 B Please tell us why you feel the new design is worse than before.


Text field, no char limit
N Skip Logic Redesign_Worse
ACQOsl0004061
Did you visit the michigan.org homepage today? ACQOsl0004061A01 Yes A Radio Button Single Y Skip Logic Homepage


ACQOsl0004061A02 No








ACQOsl0004061A03 Not Sure





ACQOsl0004051 A What did you interact with on the homepage today? (Select all that apply) ACQOsl0004051A01 The top navigation bar C Checkbox, one-up vertical Multi Y Skip Logic Homepage_Interaction


ACQOsl0004051A02 Michigan event search






ACQOsl0004051A03 Clicked on one of the videos







ACQOsl0004051A04 One of the featured destination links







ACQOsl0004051A05 Search Engine







ACQOsl0004051A06 Not Sure







ACQOsl0004051A07 Other (please specify) B




ACQOsl0004063 B Please tell us the other sections of the homepage you used today.


Text area, no char limit
N Skip Logic Other homepage











NIAID After July 2007




















ACQOsl0004117
In what role are you visiting the NIAID website today? ACQOsl0004117A01 Patient with a specific disease or condition A1A, A3A Radio button, one-up vertical Single Y
Role



ACQOsl0004117A02 Family member, Friend or Acquaintance of a Patient A1B, A3B, B1A





ACQOsl0004117A03 Health Care Provider/Health Professional C, D, E, C1A







ACQOsl0004117A04 Scientist Researcher AK, F, D1A, D1B







ACQOsl0004117A05 General Health Consumer AM, A1C







ACQOsl0004117A06 NIAID employee or contractor








ACQOsl0004117A07 Advocate AO, A1C







ACQOsl0004117A08 Media/Journalist








ACQOsl0004117A09 Policy Maker








ACQOsl0004117A10 Public Health Official








ACQOsl0004117A11 Student AQ, A1C







ACQOsl0004117A12 Educator/Teacher A1C







ACQOsl0004117A13 Librarian or Information professional A1C







ACQOsl0004117A14 Other G




ACQOsl0004118 G Please specify what best describes your role in visiting the NIAID Web site today.


Text area, no char limit
N
Other role
ACQOsl0004119 A1A Which best describes your specific role? ACQOsl0004119A01 Patient diagnosed with a disease or condition
Radio button, one-up vertical Single Y
Patient role


ACQOsl0004119A02 Patient in treatment for a disease or condition







ACQOsl0004119A03 Person concerned about being at risk for a disease or condition







ACQOsl0004119A04 Other A2A




ACQOsl0004120 A2A Please specify your role as a patient:


Text area, no char limit
N
Other patient role
ACQOsl0004121 A1B Which best describes your specific role? ACQOsl0004121A01 Person concerned about someone else
Radio button, one-up vertical Single Y
Family/Friend role


ACQOsl0004121A02 Person concerned about being at risk for a disease or condition







ACQOsl0004121A03 Other A2B




ACQOsl0004122 A2B Please specify your role as a family member, friend or acquaintance.


Text area, no char limit
N
Other family/friend role
ACQOsl0004123 B1A Are you the caregiver for a patient? ACQOsl0004123A01 Yes
Radio button, one-up vertical Single Y
Caregiver



ACQOsl0004123A02 No





ACQOsl0004124 A3A How do you plan to use the information you find on this site today? ACQOsl0004124A01 Give information to a family member or friend
Radio button, one-up vertical Single Y
Patient info usage



ACQOsl0004124A02 Share and talk about information with my health care provider








ACQOsl0004124A03 For my own personal use








ACQOsl0004124A04 Didn't find what I wanted








ACQOsl0004124A05 Not sure yet








ACQOsl0004124A06 Other A4A




ACQOsl0004125 A4A Please specify how you plan to use the information you find on the site today:


Text area, no char limit
N
Other Patient Info Usage
ACQOsl0004126 A3B How do you plan to use the information you find on this site today? ACQOsl0004126A01 Give information to a family member or friend
Radio button, one-up vertical Single Y
Family/Friend Info Usage



ACQOsl0004126A02 Share and talk about information with my health care provider








ACQOsl0004126A03 For my own personal use








ACQOsl0004126A04 Didn't find what I wanted








ACQOsl0004126A05 Not sure yet








ACQOsl0004126A06 Other A4B




ACQOsl0004127 A4B Please specify how you plan to use the information you find on the site today:


Text area, no char limit


Other Fam/Friend Info Usage
ACQOsl0004128 AM Which best describes your specific role as a general health consumer? ACQOsl0004128A01 Person with a health concern
Radio button, one-up vertical Single

Health Consumer role
ACQOsl0004128A02 Person interested in learning more about a disease or condition





ACQOsl0004128A03 Other AN




ACQOsl0004129 AN Please specify your role as a general health consumer:


Text area, no char limit


Other health consumer role
ACQOsl0004130 AO Which best describes your specific role as an advocate? ACQOsl0004130A01 Patient advocate
Radio button, one-up vertical Single

Advocate role

ACQOsl0004130A02 Policy advocate








ACQOsl0004130A03 Research advocate








ACQOsl0004130A04 Other AP




ACQOsl0004131 AP Please specify your role as an advocate:


Text area, no char limit


Other advocate role
ACQOsl0004132 AQ Which best describes your specific role as a student? ACQOsl0004132A01 Elementary school
Radio button, one-up vertical Single

Student role

ACQOsl0004132A02 Middle school








ACQOsl0004132A03 High school








ACQOsl0004132A04 College/University








ACQOsl0004132A05 Graduate school








ACQOsl0004132A06 Post-graduate school (including medical school)








ACQOsl0004132A07 Other AR




ACQOsl0004133 AR Please specify your role as a student:


Text area, no char limit


Other student role
ACQOsl0004134 A1C How do you plan to use the information you find on this site today? ACQOsl0004134A01 Give information to a family member or friend
Radio button, one-up vertical Single

Advocate info usage



ACQOsl0004134A02 Share and talk about information with my health care provider








ACQOsl0004134A03 For my own personal use








ACQOsl0004134A04 Use to do homework or class assignment








ACQOsl0004134A05 Use as teaching material or for a class








ACQOsl0004134A06 Didn't find what I wanted








ACQOsl0004134A07 Not sure yet








ACQOsl0004134A08 Other A2C




ACQOsl0004135 A2C Please specify how you plan to use the information you find on the site today:


Text area, no char limit


Other advocate info usage
ACQOsl0004136 C Which best describes your specific role? ACQOsl0004136A01 Physician
Radio button, one-up vertical Single

Healthcare role



ACQOsl0004136A02 Nurse/Nurse practitioner








ACQOsl0004136A03 Care coordinator/Case manager/Patient navigator








ACQOsl0004136A04 Pharmacist








ACQOsl0004136A05 Physician assistant








ACQOsl0004136A06 Counselor/Clinical social worker








ACQOsl0004136A07 Dietician/Nutritionist








ACQOsl0004136A08 Other K




ACQOsl0004137 K Please specify your role as a health professional:






Other health prof role
ACQOsl0004138 C1A Are you involved in clinical research? ACQOsl0004138A01 Yes
Radio button, one-up vertical Single

Clinical research


ACQOsl0004138A02 No





ACQOsl0004139 D Do you specialize in the care of patients with allergy or infectious diseases? ACQOsl0004139A01 Yes
Radio button, one-up vertical Single

Allergy/infection Disease Health Prof



ACQOsl0004139A02 No





ACQOsl0004140 E How do you plan to use the information you find on this site today? ACQOsl0004140A01 Keep myself up-to-date/Improve my understanding of clinical research findings
Radio button, one-up vertical Single

Health Prof Info Usage



ACQOsl0004140A02 Improve my understanding of basic research concepts and findings








ACQOsl0004140A03 Plan or verify treatment








ACQOsl0004140A04 Learn how to become a clinical trial investigator








ACQOsl0004140A05 Provide information to a patient or family member








ACQOsl0004140A06 Provide clinical trial information to a patient or family member








ACQOsl0004140A07 Provide information to other health care providers








ACQOsl0004140A08 Provide information to students








ACQOsl0004140A09 For my personal use








ACQOsl0004140A10 Didn’t find what I wanted








ACQOsl0004140A11 Not sure yet








ACQOsl0004140A12 Other L




ACQOsl0004141 L Please specify how you plan to use the information you find on this site today:


Text area, no char limit


Other Health Prof Info Usage
ACQOsl0004142 AK Which best describes your specific role? ACQOsl0004142A01 Post doctoral fellow
Radio button, one-up vertical Single

Scientist Researcher Role



ACQOsl0004142A02 Prospective researcher








ACQOsl0004142A03 First-time researcher








ACQOsl0004142A04 New Principal Investigator (PI)








ACQOsl0004142A05 Long-time/Experienced researcher








ACQOsl0004142A06 Research manager/Administrator








ACQOsl0004142A07 Other AL




ACQOsl0004143 AL Please specify your role as a scientist researcher:


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Other Sci Researcher Role
ACQOsl0004144 D1A Have you ever...? ACQOsl0004144A01 Applied for funding from NIAID
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Scie Research Funding



ACQOsl0004144A02 Received funding from NIAID





ACQOsl0004145 D1B Are you involved in… ACQOsl0004145A01 Clinical research
Radio button, one-up vertical Single

Sci Research Type



ACQOsl0004145A02 Basic research








ACQOsl0004145A03 Both





ACQOsl0004146 F How do you plan to use the information you find on this site today? ACQOsl0004146A01 Learn about NIAID research priorities
Radio button, one-up vertical Single

Sci Research Info Usage



ACQOsl0004146A02 Improve my understanding of basic research concepts and findings








ACQOsl0004146A03 Keep myself up-to-date/Improve my understanding of clinical research findings








ACQOsl0004146A04 Develop a research proposal








ACQOsl0004146A05 Provide information to other scientist/researchers








ACQOsl0004146A06 Provide information to students








ACQOsl0004146A07 For my personal use








ACQOsl0004146A08 Didn’t find what I wanted








ACQOsl0004146A09 Not sure yet








ACQOsl0004146A10 Other M




ACQOsl0004147 M Please specify how you plan to use the information you find on this site today:


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Other Sci Research Info Usage
ACQOsl0004148 B Please specify how you looked for information:


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N
Other Look for Info
ACQOsl0004149 A Please describe in as much detail as possible the links or labels that did not take you where you expected:


















DHS Satisfaction Survey - Transparency




















ACQOsl0004157
Which of the following best describes you? ACQOsl0004157A01 Frequent site visitor who might depend on DHS.gov for work purposes (academic or business).
Radio button, one-up vertical Single Y




ACQOsl0004157A02 Occasional site visitor who is somewhat familiar with how the site is arranged.








ACQOsl0004157A03 New or infrequent user unfamiliar with the site.





ACQOsl0004158
What method did you primarily use to find information on this site? ACQOsl0004158A01 Top navigation
Radio button, one-up vertical Single Y Other, please specify



ACQOsl0004158A02 "I want to", popular searches or quick links








ACQOsl0004158A03 Site search








ACQOsl0004158A04 Google








ACQOsl0004158A05 Sitemap








ACQOsl0004158A06 Other, please specify A




ACQOsl0004159 A What other method did you use to find informatoin?


Text area, no char limit
Y












DoD Navy v2




















ACQOsl0004199
Select the answer which best applies: "I watch All Hands Television": ACQOsl0004199A01 Watch All Hands TV A,B Dropdown (Select-one) S Y Skip Logic Watch All Hands TV



ACQOsl0004199A02 Sometimes A,B







ACQOsl0004199A03 Never








ACQOsl0004199A04 Not Applicable





ACQOsl0004200 A What changes would you like to see made to the All Hands Television?


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N
Changes for All Hands TV
ACQOsl0004201 B Would you miss the All Hands Television feature if it was no longer available? ACQOsl0004201A01 Yes
Dropdown (Select-one) S N
Miss All Hands TV



ACQOsl0004201A02 No








ACQOsl0004201A03 Don't know





ACQOsl0004202
Select the answer which best applies: "I watch All Hands Update": ACQOsl0004202A01 Regularly A,B Dropdown (Select-one) S Y Skip Logic Watch All Hands Update



ACQOsl0004202A02 Sometimes A,B







ACQOsl0004202A03 Never








ACQOsl0004202A04 Not Applicable





ACQOsl0004203 A What changes would you like to see made to the All Hands Update?


Text area, no char limit
N
Changes for All Hands Update
ACQOsl0004179 B Would you miss the All Hands Update feature if it was no longer available? ACQOsl0004179A01 Yes
Dropdown (Select-one) S N
Miss All Hands Update



ACQOsl0004179A02 No








ACQOsl0004179A03 Don't know
















Travel michigan.org




















ACQOsl0004217
Have you recently seen a Pure Michigan television commercial? ACQOsl0004217A01 Yes A Radio Button Single Y Skip Logic National Ad


ACQOsl0004217A02 No







ACQOsl0004217A03 Not sure




ACQOsl0004218 A Did the commercial influence your visit to the michigan.org website. ACQOsl0004218A01 Yes
Radio Button Single Y Skip Logic National Ad Influence


ACQOsl0004218A02 No
















Commonwealth of Massachusets




















ACQOsl0004234 B What is your role as a Non-resident? ACQOsl0004234A01 Tourist or Visitor X Radio button, one-up vertical Single Y Skip Logic Group NonResident Role


ACQOsl0004234A02 Student AA






ACQOsl0004234A03 Parent CC






ACQOsl0004234A04 Worker or Job Seeker GG






ACQOsl0004234A05 Other HH, CC




ACQOsl0004235 HH Please specify:


Text area, no char limit
N Skip Logic Group OE_NonResident Role
ACQOsl0004236 X What information were you looking for on Mass.gov today? (Select all that apply) ACQOsl0004236A01 Information about hotels, lodging or campsites
Checkbox, one-up vertical Multi Y Skip Logic Group NonResident-Travel



ACQOsl0004236A02 Information about parks, beaches and outdoor activities








ACQOsl0004236A03 Travel tips and information about transportation and getting around








ACQOsl0004236A04 Information about sightseeing, attractions, cultural activities, museums and performing arts








ACQOsl0004236A05 Information about weather, climate and when to visit








ACQOsl0004236A06 Other Y




ACQOsl0004237 Y Please describe your primary purpose for visiting Mass.gov today:


Text area, no char limit
N Skip Logic Group OE_Travel
ACQOsl0004238 AA Your primary purpose for visiting Mass.gov today is to: ACQOsl0004238A01 Get information on pre-K-12 education or MCAS
Dropdown (Select-one) Single Y Skip Logic Group NoResident-Student



ACQOsl0004238A02 Get information on college or post secondary education








ACQOsl0004238A03 Information for a homework assignment








ACQOsl0004238A04 Information about obtaining a drivers license or learners permit








ACQOsl0004238A05 Find a job








ACQOsl0004238A06 Learn about apprenticeships








ACQOsl0004238A07 Other BB




ACQOsl0004193 BB Please describe your primary purpose for visiting Mass.gov today:


Text area, no char limit
N Skip Logic Group OE_NonResident-Student
ACQOsl0004194 CC Your primary purpose for visiting Mass.gov today is to: ACQOsl0004194A01 Find winning lottery numbers
Dropdown (Select-one) Single Y Skip Logic Group NonResident-Parent/Other



ACQOsl0004194A02 File or pay taxes








ACQOsl0004194A03 Find a job








ACQOsl0004194A04 Renew a driver's license or vehicle registration








ACQOsl0004194A05 Get health, healthcare or health insurance services or information








ACQOsl0004194A06 Apply for or renew professional license








ACQOsl0004194A07 Get general information about Massachusetts








ACQOsl0004194A08 Get housing services or information








ACQOsl0004194A09 Get information on consumer rights








ACQOsl0004194A10 Get child support information or services








ACQOsl0004194A11 Get childcare information or services








ACQOsl0004194A12 Get information on pre-K-12 education or MCAS








ACQOsl0004194A13 Get information on college or post secondary education








ACQOsl0004194A14 Get information about transportation or driving








ACQOsl0004194A15 Obtain vital records (birth, death, marriage)








ACQOsl0004194A16 Find travel information or recreation activities DD







ACQOsl0004194A17 Other EE




ACQOsl0004255 EE Please describe your primary purpose for visiting Mass.gov today:


Text area, no char limit
N Skip Logic Group OE_Resident-Parent/Other
ACQOsl0004256 DD What information were you looking for on Mass.gov today? (Select all that apply) ACQOsl0004256A01 Information about hotels, lodging or campsites
Checkbox, one-up vertical Multi Y Skip Logic Group NonResident-Travel



ACQOsl0004256A02 Information about parks, beaches and outdoor activities








ACQOsl0004256A03 Travel tips and information about transportation and getting around








ACQOsl0004256A04 Information about sightseeing, attractions, cultural activities, museums and performing arts








ACQOsl0004256A05 Information about weather, climate and when to visit








ACQOsl0004256A06 Other FF




ACQOsl0004257 FF Please describe your primary purpose for visiting Mass.gov today:


Text area, no char limit
N Skip Logic Group OE_NonResidentTravel
ACQOsl0004258 GG Your primary purpose for visiting Mass.gov today is to: ACQOsl0004258A01 Find a job
Dropdown (Select-one) Single Y Skip Logic Group NonResident-Worker/Job Seeker



ACQOsl0004258A02 Apply for unemployment








ACQOsl0004258A03 Check civil service exam schedule or results








ACQOsl0004258A04 Apply for or renew professional license








ACQOsl0004258A05 Get information about my workplace rights








ACQOsl0004258A06 Get information on health insurance








ACQOsl0004258A07 Other ZZ




ACQOsl0004259 ZZ Please describe your primary purpose for visiting Mass.gov today:


Text area, no char limit
N Skip Logic Group OE_NonResident-Worker/Job Seeker
ACQOsl0004260 Z What information were you looking for on Mass.gov today? (Select all that apply) ACQOsl0004260A01 Information about hotels, lodging or campsites
Checkbox, one-up vertical Multi Y Skip Logic Group Resident-Travel



ACQOsl0004260A02 Information about parks, beaches and outdoor activities








ACQOsl0004260A03 Travel tips and information about transportation and getting around








ACQOsl0004260A04 Information about sightseeing, attractions, cultural activities, museums and performing arts








ACQOsl0004260A05 Information about weather, climate and when to visit








ACQOsl0004260A06 Other R




ACQOsl0004261 R Please describe your primary purpose for visiting Mass.gov today:


Text area, no char limit
N Skip Logic Group OE_Travel











USA.gov v2




















ACQOsl0004240
Did you expect to find the information you needed on the USA.gov site or did you expect to be directed to another site? ACQOsl0004240A01 I expected to find information on USA.gov
Radio button, one-up vertical Single Y
Site Expectation



ACQOsl0004240A02 I expected to go to another site





ACQOsl0004241
If you could suggest one change to improve the USA.gov web site, what recommendation would you make?


Text area, no char limit
N
One Improvement
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File Modified0000-00-00
File Created0000-00-00

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