442 FMCSA Share th 442 FMCSA Share the Road

Customer Satisfaction Measure of Government Websites

2011 442 FMCSA Share the Road.xlsx

439 FMCSA Passenger Carrier, 440 FMCSA Protect your moveV2; 441FMCSA v2; 442FMCSA Share the Road; 443CQs for OMB started 4-28-2011

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name: FMCSA Share the Road v2


red & strike-through: DELETE









underlined & italicized: RE-ORDER





MID: I4EI0tVBwttEBZ8IR4dBAQ==


pink: ADDITION





Date: 5/6/2011
blue + -->: REWORDING
















CUSTOM QUESTION LIST
QID Skip Logic Label Question Text AnswerIDs (DOT) Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
CJS0075
How frequently do you visit this site? CJS0075A001 First time
Radio button, one-up vertical Single Y
Frequency of visit



CJS0075A002 Daily








CJS0075A003 Weekly








CJS0075A004 Monthly








CJS0075A005 Annually





CJS0076
Which category describes you best in terms of your visit today? CJS0076A001 Bicyclist
Radio button, one-up vertical Single Y OPS Group Describe yourself



CJS0076A002 Car driver








CJS0076A003 Educator / Teacher








CJS0076A004 FMCSA staff








CJS0076A005 Mature Driver








CJS0076A006 Motorcyclist








CJS0076A007 Pedestrian








CJS0076A008 Press / Media








CJS0076A009 Student / Researcher








CJS0076A010 Truck or bus driver








CJS0076A011 Under age 16








CJS0076A012 Other, please specify: A




CJS0077 A Other, describes you best.


Text field, <100 char
N OPS Group OE_Best describes
CJS0078
What information were you trying to find today? CJS0078A001 Calendar of events
Radio button, one-up vertical Single Y OPS Group Information



CJS0078A002 Campaign research








CJS0078A003 Download brochures








CJS0078A004 Laws (ex., helmet law, seat belt law, cell phones, etc)








CJS0078A005 No-Zone information (ex., blind spots)








CJS0078A006 Safety tips








CJS0078A007 Other, please specify: A




CJS0079 A Other, information trying to find.


Text field, <100 char
N OPS Group OE_Information
CJS0080
Did you find what you were looking for today? CJS0080A001 Yes
Radio button, one-up vertical Single Y Skip Logic Group Looking for



CJS0080A002 No A







CJS0080A003 Still Looking A




CJS0081 A What were you looking for?


Text area, no char limit Single N Skip Logic Group Did not find
CJS0082
How would you describe your navigation experience on this site today? (Please select all that apply.) CJS0082A001 Did not have difficulty while looking for information on this site
Checkbox, one-up vertical Multi Y Skip Logic Group Navigation



CJS0082A002 Links did not take me where I expected







CJS0082A003 Links/labels were difficult to understand







CJS0082A004 Had technical difficulties (e.g. broken links, error messages, etc.) A






CJS0082A005 Did not know how to get back to previous pages visited







CJS0082A006 To many links to choose from







CJS0082A007 Other B



CJS0083 A What technical difficulties did you encounter?


Text area, no char limit
N Skip Logic Group OE_Technical Difficulties
CJS0084 B What other difficulty did you have while looking for information on this site?


Text area, no char limit
N Skip Logic Group OE_Navigation
CJS0085
Did you use the search feature today? CJS0085A001 Yes A,B Radio button, one-up vertical Single Y Skip Logic Group Search



CJS0085A002 No




CJS0086 A Were the search results helpful? CJS0086A001 Yes
Radio button, one-up vertical Single Y Skip Logic Group Search Helpful



CJS0086A002 No




CJS0087 B Did you encounter any difficulty with the search feature? CJS0087A001 Yes C Radio button, one-up vertical Single Y Skip Logic Group Encounter Search Difficulty



CJS0087A002 No




CJS0088 C What type of difficulty did you primarily encounter? CJS0088A001 It returned no results

Drop down, select one Single Y Skip Logic Group Search Difficulties



CJS0088A002 It returned too many results







CJS0088A003 It returned too few results







CJS0088A004 Results links were broken D






CJS0088A005 Results were not relevant to my search terms or needs E






CJS0088A006 Results were too similar/redundant







CJS0088A007 Search required too many attempts







CJS0088A008 I was not sure what words to use in my search







CJS0088A009 Search speed was too slow







CJS0088A010 Search results were not organized well







CJS0088A011 Other F



CJS0089 D Which results links were broken?


Text area, no char limit
N Skip Logic Group OE_Broken Search Links
CJS0090 E What search term/keyword did you use?


Text area, no char limit
N Skip Logic Group OE_Search Keywords Used
CJS0091 F What type of difficulty did you primarily encounter?


Text area, no char limit
N Skip Logic Group OE_Search Difficulties
CJS0092
In what language do you prefer to read the content on our site? CJS0092A001 English
Radio button, one-up vertical Single Y
Language



CJS0092A002 Spanish








CJS0092A003 Arabic








CJS0092A004 Chinese








CJS0092A005 French








CJS0092A006 Other





CJS0093
How did you hear about this site? CJS0093A001 Brochure/publication
Radio button, one-up vertical Single Y
Hear about



CJS0093A002 Friend/family/acquaintance







CJS0093A003 News/media







CJS0093A004 Internet search







CJS0093A005 Other Web site







CJS0093A006 Other




CJS0094
What information would you like to see on the site that is not currently available?


Text area, no char limit
N
OE_like to see
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

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