441 FMCSA Satisfac 441 FMCSA Satisfaction Survey v2

Model Instance Name: FMCSA Satisfaction Survey v2			red & strike-through: DELETE
			underlined & italicized: RE-ORDER
MID: Is5BUVkg5cYYIodcMp5ARg==			pink: ADDITION
Date:	5/6/2011		blue + -->: REWORDING
CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
AML000026		How frequently do you visit this site?	First time		Dropdown (Select-one)	Single	Y		Frequency of visits
			Daily
			Weekly
			Monthly
			1 to 4 Times Per Year
AML000027		How would you best describe yourself?	Broker		Dropdown (Select-one)	Single	Y	Skip Logic Group	Describe yourself
			Consultant
			Driver
			Federal, State, or Local Government Staff (but not FMCSA)
			FMCSA staff
			General Public
			Insurance Professional
			Legal Professional
			Medical Professional
			Owner / Operator
			Press / Media
			Researcher / Student
			Safety Professional
			Truck / Bus Company Staff
			Truck / Bus Company Management
			Truck / Bus Group or Association Staff
			Other	A
AML000028	A	If you answered "other" to 'which category describes you best', please specify:			Text area, no char limit		N	Skip Logic Group	Other_Describes you
AML000029		What best describes your organization?	Operates large trucks or buses as the primary business		Drop down, select one	Single	Y		Describes Organization
			Operates large trucks or buses, but not as the primary business
			Supports the Motor Carrier Industry (e.g., Consulting, Legal)
			Association
			Household Goods Mover
			Government
			Press / Media
			Medical
			Educational
			Other
AML000030		How many years have you been involved with the Motor Carrier industry?	Less than 1 year		Drop down, select one	Single	Y		Years with Motor Carrier
			1 to 3
			4 to 10
			More than 10
			Does not apply
AML000031		If you work with or for a motor carrier, how many trucks and/or buses does that company operate (leased or owned)?	1 to 6		Drop down, select one	Single	Y		If work with MC trucks
			7 to 20
			21 to 100
			More than 100
			Does not apply
AML000032		What type of information were you primarily looking for on this website?	Rules & Regulations		Radio button, one-up vertical	Single	Y	Skip Logic Group	Looking for
			Hazardous Materials
			Registration, Licensing & Insurance
			Safety & Security
			Facts, Research & Technology
			Forms
			Consumer Information
			Contact Information
			General Information About FMCSA
			Cross Border
			Medical Programs
			Training Programs for FMCSA and Field Staff
			How to file a household goods consumer complaint
			How to file a commercial or safety complaint
			Other	A
AML000033	A	What type of information were you looking for?			Text field, <100 char		N	Skip Logic Group	Other - type of information
AML000034		Which of the following did you primarily use on this website today to find the information?	Alphabetical Keyword List		Radio button, one-up vertical	Single	Y	Skip Logic Group	Primarily use to find info
			Left-Hand Navigation
			Website Links in the Text
			Search Box on this Site
			Site Map
			Tabs at Top of the Page
			Other	A
AML000035	A	How did you primarily look for information on the site today?			Text field, <100 char		N	Skip Logic Group	Other - find information
AML000036		How would you describe your navigation experience on this site today? (Please select all that apply.)	Did not have difficulty while looking for information on this site		Radio button, one-up vertical	Single	Y	Skip Logic Group	Navigation
			Links did not take me where I expected
			Links/labels were difficult to understand
			Had technical difficulties (e.g. broken links, error messages, etc.)	A
			Did not know how to get back to previous pages visited
			To many links to choose from
			Other	B
AML000037	A	What technical difficulties did you encounter?			Text area, no char limit		N	Skip Logic Group	OE_Technical Difficulties
AML000038	B	What other difficulty did you have while looking for information on this site?			Text area, no char limit		N	Skip Logic Group	OE_Navigation
AML000039		Did you use the search feature today?	Yes	A,B	Radio button, one-up vertical	Single	Y	Skip Logic Group	Search
			No
AML000040	A	Were the search results helpful?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Search Helpful
			No
AML000041	B	Did you encounter any difficulty with the search feature?	Yes	C	Radio button, one-up vertical	Single	Y	Skip Logic Group	Encounter Search Difficulty
			No
AML000042	C	What type of difficulty did you primarily encounter?	It returned no results		Drop down, select one	Single	Y	Skip Logic Group	Search Difficulties
			It returned too many results
			It returned too few results
			Results links were broken	D
			Results were not relevant to my search terms or needs	E
			Results were too similar/redundant
			Search required too many attempts
			I was not sure what words to use in my search
			Search speed was too slow
			Search results were not organized well
			Other	F
AML000043	D	Which results links were broken?			Text area, no char limit		N	Skip Logic Group	OE_Broken Search Links
AML000044	E	What search term/keyword did you use?			Text area, no char limit		N	Skip Logic Group	OE_Search Keywords Used
AML000045	F	What type of difficulty did you primarily encounter?			Text area, no char limit		N	Skip Logic Group	OE_Search Difficulties
AML000046		On the FMCSA main website, which enhancement would help you most?	Simplify the online registration process		Drop down, select one	Single	Y	OPS Group	Which enhancement
			Make it easier to look up information about a company
			Reduce amount of information on each page
			Make it easier to find information on a page
			Improve navigation between sections of the site
			Make the FMCSA search function easier to use
			Does not apply
			Visit other building product sites
			Other (please specify)	A
AML000047	A	Which enhancement would help you the most on the FMCSA main site?			Text field, <100 char		N	OPS Group	Other - enhancement
AML000048		What information would you like to see on this website that is not currently available?			Text area, no char limit		N		Info to see
AML000049		What can FMCSA do to improve this website?			Text area, no char limit		N		How to improve
AML000050		If FMCSA provided a page dedicated to one specific topic, what topic would be most helpful to you?			Text area, no char limit		N		Topic most helpful