463 DoD Enterprise 463 DoD Enterprise Measure Q's

Customer Satisfaction Measure of Government Websites

2011 463 DoD Enterprise Measure Questionnaire.xlsx

460 US Embassies Entepr, 461 CMS Medicare Plan Finder, 462 CQs for OMB 6-14-2011, 463 DoD Enterprise Measure Q's

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Model Instance Name: red & strike-through: DELETE USMC Marine Corps 1E


DOD Enterprise Measure underlined & italicized: RE-ORDER Navy Navy 2E


MID: cNE5JdlIYUM1FgohZg04Fw== pink: ADDITION TPC The Pentagon Channel 3E


Date: 6/15/2011 blue + -->: REWORDING AF Air Force 4E







violet (bold): SKIP-LOGIC





DOD Enterprise Measure CUSTOM QUESTION LIST
QID
(Group ID)
Website USMC, Navy, TPC, AF Skip Logic Label Question Text Website
USMC, Navy, TPC, AF
Answer Choices
(limited to 50 characters)
Skip to Type (select from list) Single or Multi Required
Y/N
Special Instructions CQ Label
AED14507 ALL
How frequently do you visit this site?
First time
Dropdown (Select-one) Single Y
Frequency




Daily








Weekly








Monthly








Every 2 months or less often




AED14508 ALL
What best describes your role when visiting this site?
Serving Military Member
Radio button, one-up vertical Single Y Skip Logic Group Role




Retired Military/Military Veteran








Military Family Member








DOD Civilian








DOD Contractor








General Public








Student








Educator








Researcher








News/Media








International Audience




AED14509 ALL
What is your primary reason for visiting this site today? TPC Browse all videos 1 Radio button, one-up vertical Single Y Skip Logic Group Primary Reason

TPC Browse audio or video podcasts 2

TPC Check the program guide to see what’s on 3

Navy Contact Us 4

TPC Download broadcast-quality programming 5

TPC Download show resources (e.g. recipes) 6

AF Find a specific photo 7

AF Find Air Force magazines/journals 8

AF Find Air Force publication of interest 9

AF Find biographies 10

USMC Find community events or outreach programs 11

TPC Find Links to The Pentagon Channel social media 12

USMC Find Marine Corps Orders, publications 13

Navy Find other Navy websites 14

AF Get answers to questions 15

TPC Get e-mail updates on The Pentagon Channel videos 16

ALL Get RSS news feeds 17

TPC Get the latest news or updates on hot topics 18

USMC Join the Corps 19

ALL Just browsing 20

Navy Learn about Navy 21

USMC Learn about training and education information 22

TPC Learn more about The Pentagon Channel 23

Navy Listen to All Hands Radio 24

AF Look at arts/images 25

AF Look up aircraft information 26

Navy Read All Hands Magazine 27

AF Read heritage highlights/news 28

USMC Read MARADMINS or ALMARS 29

USMC Read Marines magazine 30

Navy Read Navy messages 31

USMC, AF Read the latest press releases 32

Navy Read the latest top stories 33

USMC, AF, Navy Read the news articles 34

AF, Navy Research for specific information 35

Navy Search FAQs 36

USMC, AF, Navy Search for jobs/careers 37

TPC Search for specific video(s) 38

Navy, AF Sign up for email news feeds 39

TPC Subscribe to RSS feed 40

ALL To perform research 41

Navy View graphics gallery 42

USMC, AF, Navy View photos 43

USMC, AF View top story clips or videos 44

Navy View video gallery 45

TPC Watch a specific show(s) 46

Navy Watch All Hands Television 47

Navy Watch All Hands Update 48

TPC Watch live feeds 49

AF Watch TV broadcasts 50

ALL Other, please specify: A
AED14510 ALL A Other primary reason


Text area, no char limit
N
OE Primary
Reason
AED14511 ALL
Did you find what you were looking for?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Did You Find




Partially







No, please specify: A



AED14512 ALL A What were you looking for?


Open-ended
N
Unable to Find
AED14513 ALL
What method are you using to find the information on this site? USMC, Navy, AF Site's search feature A Checkbox One Up Vertical Multi Y Skip Logic Group Search Method



USMC, Navy, AF Advanced search A






TPC Video search A






USMC Bottom navigation bar B






USMC, Navy, AF Just navigating thru the web pages B






USMC Left navigation bar B






TPC Links in footer (e.g. Contact Us, About, etc.) B






TPC Links in main menu (e.g. Shows, Podcasts, etc.) B






USMC, Navy, AF Links in the page B






TPC Links on individual pages B






AF Right navigation bar B






USMC, Navy, AF Top navigation bar B






TPC Used On Air/Guide/Podcast widget on home page B






TPC Using channels in the video player B






ALL Came from link in e-mail







ALL Came from link on blog







ALL Came from link on Facebook







ALL Came from link on Twitter







ALL Came from link on YouTube







ALL Other, please specify: C



AED14514 ALL C Other search method


Text area, no char limit
N
OE Search
Method
AED14515 ALL A Did you have difficulty using the search features on this site?
Yes D Radio button, one-up vertical Single Y Skip Logic Group Search problem




No




AED14516 ALL D What type of difficulty did you encounter while using the site’s search feature?
Returned too many results
Checkbox, one-up vertical Multi Y Skip Logic Group Search difficulty




Returned not enough results








Returned no results








Returned results that were too similar/redundant








Results were not relevant to my search terms or needs








I was not sure what words to use in my search








Search required too many refinements to get to what I wanted








Search speed was too slow








Other, please specify: E



AED14517 ALL E Other search difficulty


Text area, no char limit
N
OE search
difficulty
AED14518 ALL B Did you have difficulty using the navigation on this site?
Yes F

Y
Nav problem




No




AED14519 ALL F What type of difficulty, if any, did you encounter with the navigation on this site?
Could not find the appropriate navigational links on most of your web pages
Checkbox, one-up vertical Multi Y Skip Logic Group Nav difficulty




Too many links or navigational choices








Links did not take me where I expected








Had difficulty finding detailed information on your web pages








Had difficulty finding related information on your web pages








Navigation did not support what I was trying to accomplish








Would often feel lost, and did not know where I was on your site








Had various technical difficulties (links didn't work, received error messages, etc.)








Could not get started or did not know where to begin








Could not navigate back to previous information








Other, please specify: G



AED14520 ALL G Other navigational difficulty


Text area, no char limit
N
OE navigation
difficulty
AED14521 ALL
Do you find the content on this website appealing to you?
Yes
Radio Button One Up Vertical Single N Skip Logic Group Appealing




No A



AED14522 ALL A What could we do to make our content more appealing to you?


Open-ended
N
OE Appealing
AED14523 ALL
How would you most like to interact with this site?
Bookmark or tag pages
Checkbox, one-up vertical Multi Y Skip Logic Group Interact with
DOD




In social networks








In virtual worlds








By adding comments, ratings, or reviews








Reading blogs








Contributing to wikis








Receiving newsletters/email updates








Subscribing to RSS feeds








Listening to Podcasts or audio








Watching Vodcasts or video








Adding a widget or gadget to my personalized page








Following a microblog








Interacting in person








None of the above




AED14524 ALL
How likely are you to share your opinions with this agency by using web-based social media tools such as Facebook, Twitter, etc.?
1=Not very likely
Radio button, scale, has don't know Single Y
Web-based
social
media tools




2







3







4







5







6







7







8







9







10=Very likely







Don't know



AED14525 ALL
What other features or information would you like to see on this site?


Text area, no char limit
N
OE Features
AED14526 ALL
If you could make one improvement to this site, what would it be?


Text area, no char limit
N
OE Improvement
AED14527 ALL
Where are you located?
Alabama
Dropdown (Select-one) Single N
Location




Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








Washington D.C.








West Virginia








Wisconsin








Wyoming








Stateside military base








Overseas military base








Deployed location








Outside of U.S.




AED14528 ALL
Please select the category that includes your age.
17 and under
Dropdown (Select-one) Single N
Age




18 - 24








25 - 34








35 - 44








45 - 54








55 - 64








65 and over








I prefer not to respond




AED14529 ALL
Which features of this site do you like or value the most?
Social Media bookmarking
Checkbox One Up Vertical Multi N
Site Features



RSS feeds







Facebook







Twitter







YouTube







Flickr







Blogs







Widgets







Podcasts







Spotlights







Video browser







None of the above




AED14530 ALL
Please rate the extent to which the <Strong>videos/podcasts</strong> on this site <strong>appeal to you</strong>.
1=Poor
Radio button, scale, has don't know Single N
Video/podcast appeal




2








3








4








5








6








7








8








9








Excellent=10








Don't know




AED14531 ALL
Please rate the variety of videos/podcasts offered on this site.
1=Poor
Radio button, scale, has don't know Single N
Variety of videos/
podcasts




2








3








4








5








6








7








8








9








10=Excellent








Don't know




AED14532 ALL
Please rate the availability of specific video topics you were looking for on this site.
1=Poor
Radio button, scale, has don't know Single N
Availability of videos/
podcasts




2








3








4








5








6








7








8








9








10=Excellent








Don't know




AED14533 ALL
Have you ever viewed this website on your cell phone or mobile device?
Yes A, B, D, F Radio button, one-up vertical Single N Skip Logic Group Mobile Viewing




No A



AED14534 ALL A How likely are you to access a mobile version of this website from your cell phone or mobile device if it was available?
1=Not very likely
Radio button, scale, has don't know Single N
Mobile Access




2







3







4







5







6







7







8







9







10=Very likely







Don't know



AED14535 ALL B Which mobile devices have you used to access this site?
Blackberry
Checkbox, one-up vertical Multi Y Skip Logic Group Preferred
device




iPhone








GPhone/Android








Windows Mobile (Palm, HP, Motorola)








iPad








Android Tablet








Other, please specify: C



AED14536 ALL C Other mobile devices


Text field, <100 char
N
OE preferred
device
AED14537 ALL D What content/information do you want to access via your cell phone/mobile device from this website?
News
Checkbox, one-up vertical Multi N Skip Logic Group Content/info
via mobile




Photos








Videos








Press releases








Messages








Publications








Orders & Directives








Career information








Training and Education








Other, please specify: E



AED14538 ALL E Other content/info would access via cell phone/mobile device


Text area, no char limit
N
OE content/
info via mobile
AED14539 ALL F What format do you prefer to view mobile content in?
Mobile site (example – m.defense.gov)
Radio button, one-up vertical Single N Skip Logic Group Preferred
Format




Full Site








Downloadable application (example – iPhone application, GPhone application, Blackberry application)




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