Form 483 CQs for OMB st 483 CQs for OMB st 483 CQs for OMB started 9-15-2011

Customer Satisfaction Measure of Government Websites

2011 483 CQs for OMB started 9-15-2011.xlsx

483 CQs for OMB st. 9-15-201;484 Healthfinder -V2 10/ 2011;485 NIAID 10/ 2011;486 PBGC.gov V3;487 SSA Extra Help V2 (English Eqiv)483

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CQs and Answer choices)
Healthfinder V2
Which of the following best describes the reason for your visit today? Wellness/Prevention information for myself

Wellness/Prevention information for someone else (loved one, family, friend)

Wellness/Prevention information for a patient or client

Wellness/Prevention information for my work

Wellness/Prevention information for a school project

Other, please specify:
Other reason for your visit
Which of the following topics best describes the health information you were looking for? (Please select only one.) Alcohol/Drug Abuse

Allergy & Asthma

Cancer

Diabetes

Diet and Fitness

General Wellness/Preventative Health

Health Insurance/Medicare

Heart Disease

HIV and STDs

Latest Health News & Research

Mental Health

Oral Health

Pain & Arthritis

Pregnancy

Prescription/Medication Assistance

Sleep Health

Other, please specify:
Other information you are seeking
Were you able to find what you were looking for? Yes

No, please specify:

Partially
No, please specify:
After using the healthfinder website today, how likely are you to do one of the following activities: [Please select all that apply] Bookmark this page for later use

Do additional research online

Download content to a portable device, like a mobile phone, PDA, or ipod

Email the information to a friend or family member

Join a health program, such as an exercise, weight loss or smoking cessation program

Make an appointment with a doctor or healthcare provider

Post Healthfinder content on your social networking profile, such as Facebook or MySpace

Print the information and share it

Send an e-card

Talk to a friend or family member about the information I found today

Watch an online video about this topic

Write in an online diary or blog

Other, please specify:
Other activity:
How would you describe your navigation experience on this site today? (Please select all that apply.) Links often did not take me where I expected

Had difficulty finding relevant information/products

Links/labels are difficult to understand

Too many links/navigational options to choose from

Had technical difficulties (error messages, broken links, etc.)

Could not navigate back to previous information

I had a navigation difficulty not listed above:

I had no difficulty navigating/browsing on this site
Please describe your navigation issue:
Please describe any specific navigation links or paths that did not take you where they should have?
What specific links/labels were difficult to understand?
Did you use the search feature during your visit today? Yes

No

Don't remember
Please tell us about your experience with the search feature today. (Select all that apply.) I had issues with the searching process (how to use it, what to enter).

I had issues with the design and layout of the search results (text size, colors).

I had issues with the results of the search.

The search feature met my needs.

None of these
What were your issues with the searching process? (Select all that apply.) It was not clear how to use the search feature

I did not know what terms to use to get the results I wanted

I wanted more advanced search capabilities (exclude certain terms, limit search scope)

I had a different issue with the searching process:
My issue was:
What were your issues with the design and layout of the search results? (Select all that apply.) The link colors were hard to read

I could not see enough of the descriptions to decide which link to choose

The text was too small

The page was too crowded

I had a different issue with the design and layout of the results:
My issue was:
What were your issues with the results of the search? (Select all that apply.) Results were not relevant or not what I wanted

The order of the results was not what I expected

There were no results or too few results

The titles were not helpful

The descriptions were not helpful

I could not narrow the results of my search

I had a different issue with the results of the search:
My issue was:
What primary method did you use to locate information on the site?
Search Tool

Left Navigation Bar

Links in the center of the page

My Healthfinder Feature

Site Map

Other, please specify
Please tell us what term(s) you used in your search
What other method did you use to locate information?
How often have you visited the site in the last month? This is my first time

Two or three times

Four or five times

A few times a week

Daily

More than once a day
Which of the following social media do you use regularly (at least once a month)? (Please select all that apply) Facebook
Twitter
LinkedIn
Blogs
None of the above
Please rank the top 3 factors that brought you to the website today. (Rank 1 = Most important)
Rank 1
Message or recommendation from a friend on a social network

Video I saw on YouTube

Internet blogs or discussion forums

Advertising on social networks (Facebook, My Space, Twitter)

Message directly from Healthfinder on a social network

Mobile phone text messages or alerts

Instant Message from a friend or colleague

Familiarity with site

Email/E-card

Search engine results

Word of mouth recommendation from someone I know

TV, radio, newspaper, or magazine advertising

Internet advertising

Conference/presentation

Don't know

Other
Rank 2 Message or recommendation from a friend on a social network

Video I saw on YouTube

Internet blogs or discussion forums

Advertising on social networks (Facebook, My Space, Twitter)

Message directly from Healthfinder on a social network

Mobile phone text messages or alerts

Instant Message from a friend or colleague

Familiarity with site

Email/E-card

Search engine results

Word of mouth recommendation from someone I know

TV, radio, newspaper, or magazine advertising

Internet advertising

Conference/presentation

Don't know

Other
Rank 3 Message or recommendation from a friend on a social network

Video I saw on YouTube

Internet blogs or discussion forums

Advertising on social networks (Facebook, My Space, Twitter)

Message directly from Healthfinder on a social network

Mobile phone text messages or alerts

Instant Message from a friend or colleague

Familiarity with site

Email/E-card

Search engine results

Word of mouth recommendation from someone I know

TV, radio, newspaper, or magazine advertising

Internet advertising

Conference/presentation

Don't know

Other
If you heard about this website from a social network, please specify the site (i.e. Facebook, Twitter)
Which best describes your role? Caretaker

Doctor/Nurse

Government Employee

General Public

Librarian

Public Health Professional

Researcher

Student

Teacher/Educator

Other, please specify
Other role
How old are you? 19 or under

20-34 years old

35-49 years old

50-64 years old

65 or older

Prefer not to answer
How would you describe yourself? Hispanic or Latino

Black or African American

White

Asian

American Indian or Alaska Native

Native Hawaiian or Other Pacific Islander

Prefer not to answer
What is the highest level of education you have completed? High school or less

Some college

College degree

Advanced degree

Prefer not to answer
In what language do you prefer to read website content? English

Spanish

French

Other, please specify:
Other language:
If you could make one improvement to the healthfinder site what would it be?
File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy