Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
COMMERCE.GOV WEBSITE USER SURVEY	Form	New	Available
SCUTES Elementary - Middle School Educational Kit Evaluation	Form and Instruction	New	Available
After Final Consideration Pilot 2.0 (AFCP 2.0) Survey Questions for External Stakeholders	Form and Instruction	New	Available
PTO - Request for Continued Examination Survey	Form and Instruction	New	Available
Need for L-Band Service on JPSS-2 and Beyond	Form	New	Available
NOAA Harmful Algal Blooms Subscriber List Questionnaire	Form and Instruction	New	Available
NOAA-Needs Assessment for Training in Climate & Hazard Adaptation: Discussion Groups	Form and Instruction	New	Available
Great Lakes Beach Hazards Interviews	Form and Instruction	New	Available
PTO-Trademark Electronic Official Gazette Outreach Survey	Form	New	Available
Appearance Release Form	Form	New	Available
NIST Services Questions	Form	New	Available
Audio and Video Recording Consent Form	Form and Instruction	New	Available
Background Information	Form and Instruction	New	Available
NOAA - Harmful Algae Website Survey	Form and Instruction	New	Available
NOAA Satellite Conference 2013 Feedback Survey	Form and Instruction	New	Available
System Usability Scale	Form and Instruction	New	Available
Participant Scenario Worksheet	Form and Instruction	New	Available
Audio and Video Recording Consent Form	Form and Instruction	New	Available
Background Information	Form and Instruction	New	Available
International Buyer Program (IBP) Annual Comment Card	Form and Instruction	New	Available
Audio and Video Recording Consent Form	Form and Instruction	New	Available
Background Information	Form and Instruction	New	Available
Audio and Video Recording Consent Form	Form and Instruction	New	Available
SIPO Search Demographics Form	Form and Instruction	New	Available
Volunteer Form	Form and Instruction	New	Available
NOAA- QR Code-enabled Feedback Survey	Form and Instruction	New	Available
NESDIS HQ Web site Survey	Form and Instruction	New	Available
Trade Mission Evaluation Form	Form and Instruction	New	Available
Business Outlook Conference Evaluation Form	Form and Instruction	New	Available
Recreational Bluefin Reporting Options Survey	Form and Instruction	New	Repair queued
P25 DSR Feedback Form	Form	New	Available
VQiPS Tool Feedback Form	Form	New	Available
COMMUNICATIONS FOR ANNUAL PROGRAM COMMENT CARD	Form and Instruction	New	Available
COMMUNICATIONS FOR CASES CLOSED NON-SUCCESSFULLY	Form and Instruction	New	Available
COMMUNICATIONS FOR CASES CLOSED SUCCESSFULLY	Form and Instruction	New	Available
Comment Card for Advocacy Center	Form and Instruction	New	Available
Order Form for NOAA Biogeography Branch Product	Form and Instruction	New	Available
Survey of Patent Applicants' Filing Software Usage and Tools	Form and Instruction	New	Repair queued
Questions for External Beta Testers of WebEx	Form and Instruction	New	Repair queued
SCUTES Educational Kit Evaluation	Form and Instruction	New	Available
SCUTES Educational Kit Evaluation	Form and Instruction	New	Available
IP Awareness Assessment	Form and Instruction	New	Available
Generic Clearance Submission Template.doc	Supplementary Document	Uploaded 2011-04-19	Available
SuppStmt.Part B.DOC Generic Clearance.Qualitative Feedback on Serv Del.pdf	Supporting Statement B	Uploaded 2011-03-15	Available
SuppStmt.DOC.Generic Clearance.Qualitative Feedback on Serv Delivery.030311.pdf	Supporting Statement A	Uploaded 2011-03-15	Available
Draft Generic Clearance Submission Template.docx	Supplementary Document	Uploaded 2011-03-15	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
210962	PTO - Customer Outreach Poll for the Biotechnology/Chemical/Pharmaceutical Partnership Meeting	Other-list of questions	New
210856	OS - Commerce.gov Customer Feedback Form	Form	New	COMMERCE.GOV WEBSITE USER SURVEY
210687	NOAA - Watch, Warning, and Advisory (WWA) Focus Groups	Other-List of Focus Group Questions	New
210439	NOAA-Feedback of Students Collaborating to Undertake Tracking Efforts for Sturgeon (SCUTES) Elementary-Middle-and High School Educational Kits	Form and Instruction	New	SCUTES Elementary - Middle School Educational Kit Evaluation
210129	PTO - After Final Consideration Pilot 2.0 Survey	Form and Instruction	New	After Final Consideration Pilot 2.0 (AFCP 2.0) Survey Questions for External Stakeholders
209228	NOAA - Local Climate Analysis Tool (LCAT) User Registration	Instruction	New
209162	PTO - Request for Continued Examination Survey	Form and Instruction	New	None
209074	NOAA - Tropical Cyclone Impact Graphic (TCIG) Focus Groups	Other-List of Questions	New
208940	ITA - Commercial Service (CS) Europe (UK) - Client Feedback	Other-Survey	New
208484	NOAA - Questionnaire on Current and Planned Use of L-Band Direct Readout Services from the Joint Polar-Orbiting Satellite Systems (JPSS)	Form	New	Need for L-Band Service on JPSS-2 and Beyond
208236	NOAA - Harmful Algal Blooms Subscriber List Questionnaire	Form and Instruction	New	NOAA Harmful Algal Blooms Subscriber List Questionnaire
208120	Customer Satisfaction Survey of EDA.gov Website Visitors	Other-Survey	New
207625	ITA - Customer Feedback Survey for U.S. Organizations	Other-Survey	New
207485	Feedback from Alaskan Fishing Communities: Impacted/Respond or Adapt to Economic, Social, and Environmental Pressures	Other-Survey	New
207236	NOAA-ESTC Science Workshop Program Implementation Surveys	Other-Survey	New
207235	NOAA - Needs Assessment for Training in Climate and Hazard Adaptation: Discussion Groups	Form and Instruction	New	NOAA-Needs Assessment for Training in Climate & Hazard Adaptation: Discussion Groups
207109	NOAA - Great Lakes Beach Hazards Interviews	Form and Instruction	New	Great Lakes Beach Hazards Interviews
206919	PTO - Trademark Electronic Official Gazette Customer Satisfaction Survey	Form	New	PTO-Trademark Electronic Official Gazette Outreach Survey
206776	NOAA - Needs Assessment for Training in Climate and Hazard Adaption	Instruction	New
206689	NOAA - Hawaiian Monk Seal Visitor Education Programming Focus Group	Form	New	Appearance Release Form
206689	NOAA - Hawaiian Monk Seal Visitor Education Programming Focus Group	Other-Script Questions	New
206657	Alaska Weather Information Line Statewide Survey	Other-Survey	New
206465	NIST-Information Resources Needs for Standards Coordination Office (SCO)	Form	New	NIST Services Questions
206306	PTO - Focus Group Feedback in Support of the USPTO Next Generation Initiatives	Form and Instruction	New	Audio and Video Recording Consent Form
206306	PTO - Focus Group Feedback in Support of the USPTO Next Generation Initiatives	Form and Instruction	New	Background Information
206306	PTO - Focus Group Feedback in Support of the USPTO Next Generation Initiatives	Instruction	New
206248	MBDA - Customer Satisfaction Survey of MBDA.gov Website Visitors	Other-Survey	New
206148	NOAA - Harmful Algae Website User Survey	Form and Instruction	New	NOAA - Harmful Algae Website Survey
206062	Ofc of Secy - BusinessUSA Contact Center Customer Satisfaction Survey	Other-Audio Survey	New
205983	NOAA - Storm Surge Marketing Discussion Groups	Other-List of Questions for Discussion	New
205873	NOAA - Satellite Conference 2013 Feedback Survey	Form and Instruction	New	NOAA Satellite Conference 2013 Feedback Survey
205757	PTO-Usability Testing Feedback for USPTO Next Generation Initiatives	Form and Instruction	New	System Usability Scale
205757	PTO-Usability Testing Feedback for USPTO Next Generation Initiatives	Form and Instruction	New	Participant Scenario Worksheet
205757	PTO-Usability Testing Feedback for USPTO Next Generation Initiatives	Form and Instruction	New	Audio and Video Recording Consent Form
205757	PTO-Usability Testing Feedback for USPTO Next Generation Initiatives	Form and Instruction	New	Background Information
205757	PTO-Usability Testing Feedback for USPTO Next Generation Initiatives	Other-Facilitator Guide	New
205549	ITA - Commercial Services Program Feedback Forms	Form and Instruction	New	International Buyer Program (IBP) Annual Comment Card
205461	Feedback in Support of U.S. PTO's Next Generation Initiatives	Form and Instruction	New	Audio and Video Recording Consent Form
205461	Feedback in Support of U.S. PTO's Next Generation Initiatives	Form and Instruction	New	Background Information
205461	Feedback in Support of U.S. PTO's Next Generation Initiatives	Other-Guide	New
205306	NOAA-Customer Satisfaction Survey of NOAA Coastal Services Center Technical Assistance	Other-Survey	New
205213	PTO - Tegernese Group Patent Law Harmonization Feedback	Other-Survey	New
205109	NOAA - Shoreline Change Workshop of 2012: Perspectives on the Great Lakes	Other-Survey	New
204737	PTO - Knowledge Elicitation Sessions to Support the Chinese Patent Search Initiative	Form and Instruction	New	Audio and Video Recording Consent Form
204737	PTO - Knowledge Elicitation Sessions to Support the Chinese Patent Search Initiative	Form and Instruction	New	SIPO Search Demographics Form
204737	PTO - Knowledge Elicitation Sessions to Support the Chinese Patent Search Initiative	Other-Facilitator Guide	New
204559	NOAA - Stakeholder Feedback on the Selection of NOAA Candidate Habitat Focus Area(s) in California	Other-Survey	New
204459	PTO - National Trademark Expo - 2012 Participant Feedback Surveys	Other-Survey	New
204344	NIST - Information Resources Needs for the Standards Coordination Office Customers (World Standards Week Event)	Other-Survey	New
204018	NTIS - National Technical Reports Library (NTRL) V3.0 Survey	Other-Survey	New
204013	MBDA - Rank Your Recommendations: A Survey of Minority Business Development Agency Business Centers	Other-Survey	New
203984	Fee Process Next Generation (FPNG) Phone Interviews Regarding Fee Processing System Access and Stored Payment Account Access and Management	Other-Telephone Script and Interview Questions	New
203893	Fee Process Next Generation (FPNG) Focus Sessions Regarding Fee Processing System Access and Stored Payment Account Access and Management	Other-Script and List of Questions	New
203737	ITA-Commercial Services Program Client Needs Segmentation Focus Groups	Other-	New
203644	NTIA-Program Offices Customer Satisfaction Survey	Other-Survey	New
203488	PTO - Outreach Sessions: eFiling of America Inventions Act Trials and Proposed Future Needs	Form and Instruction	New	Volunteer Form
203488	PTO - Outreach Sessions: eFiling of America Inventions Act Trials and Proposed Future Needs	Other-List of Outreach Sessions Questions	New
203424	ITA - Commercial Services Program Clients Qualitative Interviews	Other-Interview Guide	New
202802	PTO Outreach Sessions with Patent Applicants regarding eFiling and Proposed Future Needs	Other-Survey	New
202671	ITA - Commercial Services Program Feedback Comment Cards	Other-Comment Card	New
202403	NOAA - Quick Response (QR) Code Enabled Nautical Chart Feedback	Form and Instruction	New	NOAA- QR Code-enabled Feedback Survey
202247	NOAA: On-line Comments Regarding the Uses of the World Magnetic Model Form	Other-Survey	New
202094	NOAA: On-line Comments Regarding the Uses of the Enhanced Magnetic Field Model	Other-Survey	New
201918	NOAA-Lincoln Park Restoration Site Visitor Survey	Other-Survey	New
201766	NESDIS Web site Customer Experience Survey	Form and Instruction	New	NESDIS HQ Web site Survey
201598	NOAA - Hurricane Forecast Products Customer Poll at National Hurricane Conference	Other-List of Questions	New
201452	ITA-Event Evaluation Customer Satisfaction Forms	Form and Instruction	New	Trade Mission Evaluation Form
201452	ITA-Event Evaluation Customer Satisfaction Forms	Form and Instruction	New	Business Outlook Conference Evaluation Form
201321	NOAA-Survey for Soliciting Feedback on the NMFS Recreational Bluefin Tuna Reporting System	Form and Instruction	New	Recreational Bluefin Reporting Options Survey
201258	NTIA - Project 25 Documents and Standards Reference and Video Quality in Public Safety Tools Feedback Forms	Form	New	P25 DSR Feedback Form
201258	NTIA - Project 25 Documents and Standards Reference and Video Quality in Public Safety Tools Feedback Forms	Form	New	VQiPS Tool Feedback Form
200998	PTO-Patent Reengineering - Applicant Feedback Word Validation Tool	Other-List of Questions	New
200900	ITA-Trade Agreements Compliance Program Customer Comments Cards	Form and Instruction	New	COMMUNICATIONS FOR ANNUAL PROGRAM COMMENT CARD
200900	ITA-Trade Agreements Compliance Program Customer Comments Cards	Form and Instruction	New	COMMUNICATIONS FOR CASES CLOSED NON-SUCCESSFULLY
200900	ITA-Trade Agreements Compliance Program Customer Comments Cards	Form and Instruction	New	COMMUNICATIONS FOR CASES CLOSED SUCCESSFULLY
200685	ITA-Advocacy Center Customer Satisfaction Comment Card	Form and Instruction	New	Comment Card for Advocacy Center
200240	NOAA-Hawaiian Monk Seal Public Service Announcement Focus Groups	Other-Script and List of Questions	New
199786	NOAA-Biogeographic Assessment Product Requests	Form and Instruction	New	Order Form for NOAA Biogeography Branch Product
199680	EDA-Grant Application Process Improvement Survey	Other-Survey	New
199309	PTO-Survey of Paten Applicants' Filing Software Usage and Tools	Form and Instruction	New	Survey of Patent Applicants' Filing Software Usage and Tools
199220	WebEx Stakeholder Testing	Form and Instruction	New	Questions for External Beta Testers of WebEx
198679	NOAA-Probabilistic Hydrologic Outlook Survey	Other-Survey	New
198511	NOAA-Students Collaborating To Undertake Tracking Efforts for Sturgeon (SCUTES) Elementary and High School Educational Kits Evaluation	Form and Instruction	New	SCUTES Educational Kit Evaluation
198511	NOAA-Students Collaborating To Undertake Tracking Efforts for Sturgeon (SCUTES) Elementary and High School Educational Kits Evaluation	Form and Instruction	New	SCUTES Educational Kit Evaluation
198411	NOAA-Fishing Around Sea Turtles" Products and Services Survey	Other-survey	New
198286	Customer Results Survey on EDA/ITA Trade & Investment Programs	Other-Survey	New
198147	Intellectual Property (IP) Awareness Assessment Tool Feedback	Form and Instruction	New	IP Awareness Assessment
198147	Intellectual Property (IP) Awareness Assessment Tool Feedback	Other-Survey Questions	New
197940	Export.gov Customer Feedback Form	Other-survey	New
197506	Patents End-to-End System Customer Feedback on Online Payment Process	Other-List of Questions	New
197437	Patents End-to-End System Customer Feedback Focus Sessions	Other-List of Questions	New

ICR Details

OMB Control No: 0690-0030	ICR Reference No: 201103-0690-001
Status: Historical Active	Previous ICR Reference No:
Agency/Subagency: DOC/OS	Agency Tracking No:
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: New collection (Request for a new OMB Control Number)	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 04/19/2011
Retrieve Notice of Action (NOA)	Date Received in OIRA: 03/15/2011
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	04/30/2014	36 Months From Approved
Responses	489,420	0	0
Time Burden (Hours)	126,267	0	0
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner, in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80544	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 13977	03/15/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 73

table that charts list of burden

IC Title	Form No.	Form Name
Alaska Weather Information Line Statewide Survey
Customer Results Survey on EDA/ITA Trade & Investment Programs
Customer Satisfaction Survey of EDA.gov Website Visitors
EDA-Grant Application Process Improvement Survey
Export.gov Customer Feedback Form
Fee Process Next Generation (FPNG) Focus Sessions Regarding Fee Processing System Access and Stored Payment Account Access and Management
Fee Process Next Generation (FPNG) Phone Interviews Regarding Fee Processing System Access and Stored Payment Account Access and Management
Feedback from Alaskan Fishing Communities: Impacted/Respond or Adapt to Economic, Social, and Environmental Pressures
Feedback in Support of U.S. PTO's Next Generation Initiatives	none, none	Background Information ,   Audio and Video Recording Consent Form
ITA - Commercial Service (CS) Europe (UK) - Client Feedback
ITA - Commercial Services Program Clients Qualitative Interviews
ITA - Commercial Services Program Feedback Comment Cards
ITA - Commercial Services Program Feedback Forms	NA	International Buyer Program (IBP) Annual Comment Card
ITA - Customer Feedback Survey for U.S. Organizations
ITA-Advocacy Center Customer Satisfaction Comment Card	None	Comment Card for Advocacy Center
ITA-Commercial Services Program Client Needs Segmentation Focus Groups
ITA-Event Evaluation Customer Satisfaction Forms	None, None	Business Outlook Conference Evaluation Form ,   Trade Mission Evaluation Form
ITA-Trade Agreements Compliance Program Customer Comments Cards	None, None, None	COMMUNICATIONS FOR CASES CLOSED SUCCESSFULLY ,   COMMUNICATIONS FOR CASES CLOSED NON-SUCCESSFULLY ,   COMMUNICATIONS FOR ANNUAL PROGRAM COMMENT CARD
Intellectual Property (IP) Awareness Assessment Tool Feedback	None	IP Awareness Assessment
MBDA - Customer Satisfaction Survey of MBDA.gov Website Visitors
MBDA - Rank Your Recommendations: A Survey of Minority Business Development Agency Business Centers
NESDIS Web site Customer Experience Survey	None	NESDIS HQ Web site Survey
NIST - Information Resources Needs for the Standards Coordination Office Customers (World Standards Week Event)
NIST-Information Resources Needs for Standards Coordination Office (SCO)	None	NIST Services Questions
NOAA - Great Lakes Beach Hazards Interviews	None	Great Lakes Beach Hazards Interviews
NOAA - Harmful Algae Website User Survey	None	NOAA - Harmful Algae Website Survey
NOAA - Harmful Algal Blooms Subscriber List Questionnaire	None	NOAA Harmful Algal Blooms Subscriber List Questionnaire
NOAA - Hawaiian Monk Seal Visitor Education Programming Focus Group	NA	Appearance Release Form
NOAA - Hurricane Forecast Products Customer Poll at National Hurricane Conference
NOAA - Local Climate Analysis Tool (LCAT) User Registration
NOAA - Needs Assessment for Training in Climate and Hazard Adaptation: Discussion Groups	None	NOAA-Needs Assessment for Training in Climate & Hazard Adaptation: Discussion Groups
NOAA - Needs Assessment for Training in Climate and Hazard Adaption
NOAA - Questionnaire on Current and Planned Use of L-Band Direct Readout Services from the Joint Polar-Orbiting Satellite Systems (JPSS)	None	Need for L-Band Service on JPSS-2 and Beyond
NOAA - Quick Response (QR) Code Enabled Nautical Chart Feedback	None	NOAA- QR Code-enabled Feedback Survey
NOAA - Satellite Conference 2013 Feedback Survey	None	NOAA Satellite Conference 2013 Feedback Survey
NOAA - Shoreline Change Workshop of 2012: Perspectives on the Great Lakes
NOAA - Stakeholder Feedback on the Selection of NOAA Candidate Habitat Focus Area(s) in California
NOAA - Storm Surge Marketing Discussion Groups
NOAA - Tropical Cyclone Impact Graphic (TCIG) Focus Groups
NOAA - Watch, Warning, and Advisory (WWA) Focus Groups
NOAA-Biogeographic Assessment Product Requests	None	Order Form for NOAA Biogeography Branch Product
NOAA-Customer Satisfaction Survey of NOAA Coastal Services Center Technical Assistance
NOAA-ESTC Science Workshop Program Implementation Surveys
NOAA-Feedback of Students Collaborating to Undertake Tracking Efforts for Sturgeon (SCUTES) Elementary-Middle-and High School Educational Kits	none	SCUTES Elementary - Middle School Educational Kit Evaluation
NOAA-Fishing Around Sea Turtles" Products and Services Survey
NOAA-Hawaiian Monk Seal Public Service Announcement Focus Groups
NOAA-Lincoln Park Restoration Site Visitor Survey
NOAA-Probabilistic Hydrologic Outlook Survey
NOAA-Students Collaborating To Undertake Tracking Efforts for Sturgeon (SCUTES) Elementary and High School Educational Kits Evaluation	None, None	SCUTES Educational Kit Evaluation ,   SCUTES Educational Kit Evaluation
NOAA-Survey for Soliciting Feedback on the NMFS Recreational Bluefin Tuna Reporting System	None	Recreational Bluefin Reporting Options Survey
NOAA: On-line Comments Regarding the Uses of the Enhanced Magnetic Field Model
NOAA: On-line Comments Regarding the Uses of the World Magnetic Model Form
NTIA - Project 25 Documents and Standards Reference and Video Quality in Public Safety Tools Feedback Forms	None, None	VQiPS Tool Feedback Form ,   P25 DSR Feedback Form
NTIA-Program Offices Customer Satisfaction Survey
NTIS - National Technical Reports Library (NTRL) V3.0 Survey
OS - Commerce.gov Customer Feedback Form	None	COMMERCE.GOV WEBSITE USER SURVEY
Ofc of Secy - BusinessUSA Contact Center Customer Satisfaction Survey
PTO - After Final Consideration Pilot 2.0 Survey	None	After Final Consideration Pilot 2.0 (AFCP 2.0) Survey Questions for External Stakeholders
PTO - Customer Outreach Poll for the Biotechnology/Chemical/Pharmaceutical Partnership Meeting
PTO - Focus Group Feedback in Support of the USPTO Next Generation Initiatives	None, None	Background Information ,   Audio and Video Recording Consent Form
PTO - Knowledge Elicitation Sessions to Support the Chinese Patent Search Initiative	None, None	SIPO Search Demographics Form ,   Audio and Video Recording Consent Form
PTO - National Trademark Expo - 2012 Participant Feedback Surveys
PTO - Outreach Sessions: eFiling of America Inventions Act Trials and Proposed Future Needs	None	Volunteer Form
PTO - Request for Continued Examination Survey	None	None
PTO - Tegernese Group Patent Law Harmonization Feedback
PTO - Trademark Electronic Official Gazette Customer Satisfaction Survey	None	PTO-Trademark Electronic Official Gazette Outreach Survey
PTO Outreach Sessions with Patent Applicants regarding eFiling and Proposed Future Needs
PTO-Patent Reengineering - Applicant Feedback Word Validation Tool
PTO-Survey of Paten Applicants' Filing Software Usage and Tools	None	Survey of Patent Applicants' Filing Software Usage and Tools
PTO-Usability Testing Feedback for USPTO Next Generation Initiatives	None, None, None, None	Background Information ,   Audio and Video Recording Consent Form ,   Participant Scenario Worksheet ,   System Usability Scale
Patents End-to-End System Customer Feedback Focus Sessions
Patents End-to-End System Customer Feedback on Online Payment Process
WebEx Stakeholder Testing	None	Questions for External Beta Testers of WebEx

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	489,420	0	0	489,420	0	0
Annual Time Burden (Hours)	126,267	0	0	126,267	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: Yes

Burden Increase Due to: Miscellaneous Actions

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a new request for a generic ICR.

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Annual Cost to Federal Government: $336,880

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 03/15/2011

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