Justification for Non-substantive change for RI 10-72, Customer Satisfaction Survey.
For the FY 2011 survey, eleven questions were deleted (Please see under "How Has The Office of Personnel Management Served You?" EDIT IC supplementary document 2011 markup for changes) . Annuitants often marked these questions "no basis to judge;" results for these questions have never been a useful part of the analysis.
| File Type | application/vnd.openxmlformats-officedocument.wordprocessingml.document |
| Author | Windsor, Miles E. |
| File Modified | 0000-00-00 |
| File Created | 2021-02-01 |