30-Day Notice

Federal Register Volume 76, Number 134 (Wednesday, July 13, 2011)]

[Notices]

[Pages 41280-41281]

From the Federal Register Online via the Government Printing Office [www.gpo.gov]

[FR Doc No: 2011-17553]

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DEPARTMENT OF HOMELAND SECURITY

Citizenship and Immigration Services

Agency Information Collection Activities: Proposed Collection;

Comment Request; Generic Clearance for the Collection of Qualitative

Feedback on Agency Service Delivery

AGENCY: U.S. Citizenship and Immigration Services, DHS.

ACTION: 30-Day notice of submission of information collection approval

from the Office of Management and Budget and request for comments.

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SUMMARY: As part of a Federal Government-wide effort to streamline the

process to seek feedback from the public on service delivery, the

Department of Homeland Security, U.S. Citizenship and Immigration

Services will be submitting a Generic Information Collection Request

(Generic ICR): ``Generic Clearance for the Collection of Qualitative

Feedback on Agency Service Delivery '' to OMB for approval under the

Paperwork Reduction Act (PRA) (44 U.S.C. 3501 et seq.).

DATES: The Office of Management and Budget (OMB) published a 60-day

notice in the Federal Register on December 22, 2011, at 75 FR 80542,

allowing for a 60-day public comment period. USCIS/DHS did not receive

any comments for this information collection. The purpose of this

notice is to allow an additional 30 days for public comments. Comments

must be submitted August 12, 2011.

ADDRESSES: Written comments and/or suggestions regarding the item(s)

contained in this notice, especially regarding the estimated public

burden and associated response time, should be directed to the

Department of Homeland Security (DHS), and to the Office of Management

and Budget (OMB) USCIS Desk Officer. Comments may be submitted to:

USCIS, Chief, Regulatory Products Division, Office of the Executive

Secretariat, 20 Massachusetts Avenue NW., Washington, DC 20529-2020.

Comments may also be submitted to DHS via facsimile to 202-272-0997 or

via e-mail at [email protected] and to the OMB USCIS Desk Officer

via facsimile at 202-395-5806 or via e-mail at [email protected]. When submitting comments by e-mail please make

sure to add ``Generic Clearance'' in the subject box.

FOR FURTHER INFORMATION CONTACT: Sunday Aigbe, Chief, Regulatory

Products Division, Office of the Executive Secretariat, U.S.

Citizenship and Immigration Services, Department of Homeland Security,

20 Massachusetts Avenue, NW., Washington, DC 20529-2020, telephone 202-

272-8380.

SUPPLEMENTARY INFORMATION:

Title: Generic Clearance for the Collection of Qualitative Feedback

on Agency Service Delivery.

Abstract: The information collection activity will garner

qualitative customer and stakeholder feedback in an efficient, timely

manner, in accordance with the Administration's commitment to improving

service delivery. By qualitative feedback we mean information that

provides useful insights on perceptions and opinions, but are not

statistical surveys that yield quantitative results that can be

generalized to the population of study. This feedback will provide

insights into customer or stakeholder perceptions, experiences and

expectations, provide an early warning of issues with service, or focus

attention on areas where communication, training or changes in

operations might improve delivery of products or services. These

collections will allow for ongoing, collaborative and actionable

communications between the Agency and its customers and stakeholders.

It will also allow feedback to contribute directly to the improvement

of program management.

Feedback collected under this generic clearance will provide useful

information, but it will not yield data that can be generalized to the

overall population. This type of generic clearance for qualitative

information will not be used for quantitative information collections

that are designed to yield reliably actionable results, such as

monitoring trends over time or documenting program performance. Such

data uses require more rigorous designs that address: the target

population to which

[[Page 41281]]

generalizations will be made, the sampling frame, the sample design

(including stratification and clustering), the precision requirements

or power calculations that justify the proposed sample size, the

expected response rate, methods for assessing potential non-response

bias, the protocols for data collection, and any testing procedures

that were or will be undertaken prior fielding the study. Depending on

the degree of influence the results are likely to have, such

collections may still be eligible for submission for other generic

mechanisms that are designed to yield quantitative results.

Below we provide The Department of Homeland Security, U.S.

Citizenship and Immigration Services (USCIS) projected average

estimates for the next three years:

Current Actions: New collection of information.

Type of Review: New collection.

Affected Public: Individuals and households, businesses and

organizations.

Average Expected Annual Number of activities: One.

Amount of time estimated for an average respondent to respond:

Customer Satisfaction Survey: 15,000 Respondents x (.50) 30 minutes per

response.

An estimate of the total public burden (in hours) associated with

the collection: 7,500 annual burden hours.

An agency may not conduct or sponsor, and a person is not required

to respond to, a collection of information unless it displays a

currently valid Office of Management and Budget control number.

If you need a copy of the information collection instrument, please

visit the Web site at: http://www.regulations.gov/ gov/.

We may also be contacted at: USCIS, Regulatory Products Division,

20 Massachusetts Avenue, NW., Washington, DC 20529-2020, Telephone

number 202-272-8377.

Dated: July 7, 2011.

Sunday Aigbe,

Chief, Regulatory Products Division, U.S. Citizenship and Immigration

Services, Department of Homeland Security.

[FR Doc. 2011-17553 Filed 7-12-11; 8:45 am]

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