Form M-740 USCIS.gov Information Gathering Questionnaire

Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

M740-USCIS.gov Information Gathering Questionnaire 4-13-12

Website Info Gathering, Usability Testing and Card Sorting Exercise

OMB: 1615-0121

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USCIS.gov Information Gathering Questionnaire
Department of Homeland Security
U.S. Citizenship and Immigration Services
What is your age?

Not a high school graduate

26-35

High school graduate or equivalent

36-50

Some college or associates degree

51-60

Bachelor's degree

61 and older

Graduate or professional degree

0
1 to 2
3 to 10
11 to 25

How often have you used USCIS.gov
in the past year?

DRAFT
Never

Rarely (1-6 times/year)

Occasionally (1-2 times/month)
Regularly (1-2 times/week)

Over 25

Are you a:
USCIS Employee
AILA Representative
CBO Representative
Local or State Government Representative
Federal Government Representative
USCIS Applicant

OMB No. 1615-0121
Expires 12/31/2014

What is your education level?

18-25

How many hours do you spend
on the Internet per week?

USCIS
Form M-740

Often (1-2 times/day)

From what sources do you most often get your
immigration information? (List in order.)
1.
2.
3.
4.
5.

Other

1. What information do you most often seek from USCIS?

Form M-740 4/12/12

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2. How do you currently find what you are looking for on the USCIS Web site? (e.g., through search engines,
homepage navigation, following links provided by an external source)

3. What information is missing from our current USCIS Web site?

DRAFT
4. What type of improvements would you like to see on the USCIS Web site?

5. What type of things would you like to see on the USCIS homepage in particular?

Form M-740 4/12/12

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