Generic Clerance for Customer Service 60 Day PUBLISHED FRN

80542

Federal Register / Vol. 75, No. 245 / Wednesday, December 22, 2010 / Notices
Total
respondents

Form
Collection of birth certificates in the
NLSY97 Pretest: July–August 2011.
Main NLSY97: September 2011–May
2012.
Round 15 Validation Interview ...........
Noninterview Respondent Questionnaire.
College Transcript Release Form ......
TOTALS ......................................

Total
responses

Frequency

Average time per
response

Estimated total burden

135

Once ....................

135

1.5 minutes .................

3.4 hours.

7,400

Annually ...............

7,400

65 minutes ..................

8,017 hours.

147
130

Annually ...............
Annually ...............

147
130

4 minutes ....................
10 minutes ..................

10 hours.
22 hours.

2,500

Once ....................

2,500

1.5 minutes .................

62.5 hours.

7,680

..............................

10,462

.....................................

8,278 hours.

The difference between the total number of respondents and the total number of responses reflects the fact that about 2,500 are expected to
complete the main interview and the college transcript permission form. In addition, about 147 respondents will be interviewed twice, once in the
main survey and a second time in the 4-minute validation interview. Finally, the 135 pretest respondents expected to provide birth certificates or
permission forms are included among the 150 respondents expected to complete the Round 15 pretest.

Total Burden Cost (capital/startup):
$0.
Total Burden Cost (operating/
maintenance): $0.
Comments submitted in response to
this notice will be summarized and/or
included in the request for Office of
Management and Budget approval of the
information collection request; they also
will become a matter of public record.
Signed at Washington, DC, this 16th day of
December 2010.
Kimberley D. Hill,
Chief, Division of Management Systems,
Bureau of Labor Statistics.
[FR Doc. 2010–32155 Filed 12–21–10; 8:45 am]
BILLING CODE 4510–24–P

OFFICE OF MANAGEMENT AND
BUDGET
Agency Information Collection
Activities: Proposed Collection;
Comment Request; Generic Clearance
for the Collection of Qualitative
Feedback on Agency Service Delivery

srobinson on DSKHWCL6B1PROD with NOTICES

AGENCY: Office of Management and
Budget (OMB).
ACTION: Notice and request for
comments.
SUMMARY: As part of a Federal
Government-wide effort to streamline
the process to seek feedback from the
public on service delivery, OMB is
coordinating the development of the
following proposed Generic Information
Collection Request (Generic ICR):
‘‘Generic Clearance for the Collection of
Qualitative Feedback on Agency Service
Delivery’’ for approval under the
Paperwork Reduction Act (PRA) (44
U.S.C. 3501 et. seq.). This notice
announces that agencies intend to
submit this collection to OMB for
approval and solicits comments on
specific aspects for the proposed
information collection,

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A copy of the draft supporting
statement is available at http://
www.regulations.gov, (see Docket ID
OMB–2010–0021). Following review
and disposition of public comments on
this joint 60-day notice, each Agency
will submit its own Generic ICR to OMB
for review and will issue its own 30-day
notice to solicit additional public
comments.
DATES: Consideration will be given to all
comments received by February 22,
2011.
ADDRESSES: Submit comments by one of
the following methods:
• Web site: www.regulations.gov.
Direct comments to Docket ID OMB–
2010–0021.
• E-mail: ServiceDeliveryComments
@omb.eop.gov.
• Fax: (202) 395–7245.
Comments submitted in response to
this notice may be made available to the
public through relevant Web sites. For
this reason, please do not include in
your comments information of a
confidential nature, such as sensitive
personal information or proprietary
information. If you send an e-mail
comment, your e-mail address will be
automatically captured and included as
part of the comment that is placed in the
public docket and made available on the
Internet. Please note that responses to
this public comment request containing
any routine notice about the
confidentiality of the communication
will be treated as public comments that
may be made available to the public
notwithstanding the inclusion of the
routine notice.
FOR FURTHER INFORMATION CONTACT:
ServiceDelivery
[email protected].
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
Abstract: The proposed information
collection activity provides a means to

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garner qualitative customer and
stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. The
following agencies are planning to
submit this collection to OMB for
approval: Department of Agriculture,
Department of Commerce, Department
of Defense, Department of Education,
Department of Energy, Department of
Health and Human Services,
Department of Homeland Security
Department of Housing and Urban
Development, Department of the
Interior, Department of Justice,
Department of Labor Department of
State, Department of Transportation,
Department of the Treasury Department
of Veterans Affairs, Environmental
Protection Agency, National
Aeronautics and Space Administration,
Social Security Administration,
Administrative Conference of the
United States, Consumer Product Safety
Commission, Corporation for National
and Community Service, Equal
Employment Opportunity Commission,
Export-Import Bank of the United
States, Federal Communications
Commission, Federal Deposit Insurance
Corporation, Federal Energy Regulatory
Commission, Federal Trade
Commission, Institute of Museum and
Library Services, Merit Systems
Protection Board, National Credit Union
Administration, National Endowment
for the Arts, National Endowment for
the Humanities, Office of the
Comptroller of the Currency, Overseas
Private Investment Corporation, Peace
Corps, Pension Benefit Guaranty
Corporation, Railroad Retirement Board,
Securities and Exchange Commission,
Surface Transportation Board,
Tennessee Valley Authority, U.S.
Election Assistance Commission, U.S.
International Trade Commission, and
U.S. Access Board.
By qualitative feedback we mean
information that provides useful

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srobinson on DSKHWCL6B1PROD with NOTICES

Federal Register / Vol. 75, No. 245 / Wednesday, December 22, 2010 / Notices
insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
The solicitation of feedback will target
areas such as: timeliness,
appropriateness, accuracy of
information, courtesy, efficiency of
service delivery, and resolution of
issues with service delivery. Responses
will be assessed to plan and inform
efforts to improve or maintain the
quality of service offered to the public.
If this information is not collected, vital
feedback from customers and
stakeholders on the Agency’s services
will be unavailable.
The Agency will only submit a
collection for approval under this
generic clearance if it meets the
following conditions:
• The collections are voluntary;
• The collections are low-burden for
respondents (based on considerations of
total burden hours, total number of
respondents, or burden-hours per
respondent) and are low-cost for both
the respondents and the Federal
Government;
• The collections are noncontroversial and do not raise issues of
concern to other Federal agencies;
• Any collection is targeted to the
solicitation of opinions from
respondents who have experience with
the program or may have experience
with the program in the near future;
• Personally identifiable information
(PII) is collected only to the extent
necessary and is not retained;
• Information gathered is intended to
be used only internally for general
service improvement and program
management purposes and is not
intended for release outside of the
agency (if released, the agency must
indicate the qualitative nature of the
information);
• Information gathered will not be
used for the purpose of substantially
informing influential policy decisions;
and
• Information gathered will yield
qualitative information; the collections
will not be designed or expected to

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yield statistically reliable results or used
as though the results are generalizable to
the population of study.
Feedback collected under this generic
clearance provides useful information,
but it does not yield data that can be
generalized to the overall population.
This type of generic clearance for
qualitative information will not be used
for quantitative information collections
that are designed to yield reliably
actionable results, such as monitoring
trends over time or documenting
program performance. Such data uses
require more rigorous designs that
address: the target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior to
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
As a general matter, information
collections will not result in any new
system of records containing privacy
information and will not ask questions
of a sensitive nature, such as sexual
behavior and attitudes, religious beliefs,
and other matters that are commonly
considered private.
Current Actions: New collection of
information.
Type of Review: New Collection.
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Estimated Number of Respondents:
Below is a preliminary estimate of the
aggregate burden hours for this generic
clearance. This estimate based on a
review of past behavior of the
participating agencies and by several
individual agencies’ estimates for this
ICR. In recognition that individual
agencies will differ in how often they
use this generic clearance, this burden
estimate assumes that ten agencies
would be the heaviest users and account
for approximately ten times as great a
burden as the other agencies combined.
Agencies will provide more refined
individual estimates of burden in their
subsequent notices.
Average Expected Annual Number of
activities: 25,000.
Average number of Respondents per
Activity: 200.
Annual responses: 5,000,000.

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80543

Frequency of Response: Once per
request.
Average minutes per response: 30.
Burden hours: 2,500,000.
Request for Comments: Comments
submitted in response to this notice will
be summarized and/or included in the
request for OMB approval. Comments
are invited on: (a) Whether the
collection of information is necessary
for the proper performance of the
functions of the agency, including
whether the information shall have
practical utility; (b) the accuracy of the
agency’s estimate of the burden of the
collection of information; (c) ways to
enhance the quality, utility, and clarity
of the information to be collected; (d)
ways to minimize the burden of the
collection of information on
respondents, including through the use
of automated collection techniques or
other forms of information technology;
and (e) estimates of capital or start-up
costs and costs of operation,
maintenance, and purchase of services
to provide information. Burden means
the total time, effort, or financial
resources expended by persons to
generate, maintain, retain, disclose or
provide information to or for a Federal
agency. This includes the time needed
to review instructions; to develop,
acquire, install and utilize technology
and systems for the purpose of
collecting, validating and verifying
information, processing and
maintaining information, and disclosing
and providing information; to train
personnel and to be able to respond to
a collection of information, to search
data sources, to complete and review
the collection of information; and to
transmit or otherwise disclose the
information.
All written comments will be
available for public inspection
Regulations.gov.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Shelley Metzenbaum,
Associate Director for Performance and
Personnel Management.
[FR Doc. 2010–32084 Filed 12–21–10; 8:45 am]
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