Generic Clerance for Customer Service 1660-NEW 30 Day FRN 6-21-11

Federal Register / Vol. 76, No. 119 / Tuesday, June 21, 2011 / Notices
DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Docket ID: FEMA–2011–0019]

Agency Information Collection
Activities: Submission for OMB
Review; Comment Request; Generic
Clearance for the Collection of
Qualitative Feedback on Agency
Service Delivery
Federal Emergency
Management Agency, DHS.
ACTION: 30-Day notice of submission of
information collection approval from
the Office of Management and Budget
and request for comments.
AGENCY:

As part of a Federal
Government-wide effort to streamline
the process to seek feedback from the
public on service delivery, the Federal
Emergency Management Agency
(FEMA) has submitted a Generic
Information Collection Request (Generic
ICR): ‘‘Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery’’ to the Office
of Management and Budget for approval
under the Paperwork Reduction Act
(PRA).

SUMMARY:

Submit comments on or before
July 21, 2011.
ADDRESSES: Written comments may be
submitted to the Office of Information
and Regulatory Affairs, Office of
Management and Budget. Comments
should be addressed to the Desk Officer
for the Department of Homeland
Security, Federal Emergency
Management Agency, and sent via
electronic mail to
[email protected] or faxed
to (202) 395–5806.
FOR FURTHER INFORMATION CONTACT:
Requests for additional information or
copies of the information collection
should be made to Director, Records
Management Division, 1800 South Bell
Street, Arlington, VA 20598–3005,
facsimile number (202) 646–3347, or email address FEMA–[email protected].
SUPPLEMENTARY INFORMATION:
Title: Generic Clearance for the
Collection of Qualitative Feedback on
Agency Service Delivery.
Abstract: The information collection
activity will garner qualitative customer
and stakeholder feedback in an efficient,
timely manner, in accordance with the
Administration’s commitment to
improving service delivery. By
qualitative feedback we mean
information that provides useful

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insights on perceptions and opinions,
but are not statistical surveys that yield
quantitative results that can be
generalized to the population of study.
This feedback will provide insights into
customer or stakeholder perceptions,
experiences and expectations, provide
an early warning of issues with service,
or focus attention on areas where
communication, training or changes in
operations might improve delivery of
products or services. These collections
will allow for ongoing, collaborative and
actionable communications between the
Agency and its customers and
stakeholders. It will also allow feedback
to contribute directly to the
improvement of program management.
Feedback collected under this generic
clearance will provide useful
information, but it will not yield data
that can be generalized to the overall
population. This type of generic
clearance for qualitative information
will not be used for quantitative
information collections that are
designed to yield reliably actionable
results, such as monitoring trends over
time or documenting program
performance. Such data uses require
more rigorous designs that address: The
target population to which
generalizations will be made, the
sampling frame, the sample design
(including stratification and clustering),
the precision requirements or power
calculations that justify the proposed
sample size, the expected response rate,
methods for assessing potential nonresponse bias, the protocols for data
collection, and any testing procedures
that were or will be undertaken prior
fielding the study. Depending on the
degree of influence the results are likely
to have, such collections may still be
eligible for submission for other generic
mechanisms that are designed to yield
quantitative results.
The Agency received no comments in
response to the 60-day notice, which the
Office of Management and Budget
published in the Federal Register of
December 22, 2010 (75 FR 80542).
Below we provide FEMA’s projected
average estimates for the next 3 years: 1
Current Actions: New collection of
information.
1 The 60-day notice included the following
estimate of the aggregate burden hours for this
generic clearance federal-wide:
Average Expected Annual Number of activities:
25,000.
Average number of Respondents per Activity:
200.
Annual responses: 5,000,000.
Frequency of Response: Once per request.
Average minutes per response: 30.
Burden hours: 2,500,000.

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Type of Review: New Collection (OMB
No. 1660–NEW).
Affected Public: Individuals and
Households, Businesses and
Organizations, State, Local or Tribal
Government.
Average Expected Annual Number of
Activities: 4.
Respondents: 173,800.
Annual responses: 173,800.
Frequency of Response: Once per
request.
Average minutes per response: .12.
Burden hours: 20,142 hours.
An agency may not conduct or
sponsor, and a person is not required to
respond to, a collection of information
unless it displays a currently valid
Office of Management and Budget
control number.
Dated: June 8, 2011.
Lesia M. Banks,
Director, Records Management Division,
Mission Support Bureau, Federal Emergency
Management Agency, Department of
Homeland Security.
[FR Doc. 2011–15361 Filed 6–20–11; 8:45 am]
BILLING CODE 9111–19–P

DEPARTMENT OF HOMELAND
SECURITY
Federal Emergency Management
Agency
[Internal Agency Docket No. FEMA–3321–
EM; Docket ID FEMA–2011–0001]

Tennessee; Amendment No. 1 to
Notice of an Emergency Declaration
Federal Emergency
Management Agency, DHS.
ACTION: Notice.
AGENCY:

This notice amends the notice
of an emergency declaration for the
State of Tennessee (FEMA–3321–EM),
dated May 4, 2011, and related
determinations.

SUMMARY:

DATES:

Effective Date: June 7, 2011.

FOR FURTHER INFORMATION CONTACT:

Peggy Miller, Office of Response and
Recovery, Federal Emergency
Management Agency, 500 C Street, SW.,
Washington, DC 20472, (202) 646–3886.
SUPPLEMENTARY INFORMATION: Notice is
hereby given that the incident period for
this emergency is closed effective June
7, 2011.
The following Catalog of Federal Domestic
Assistance Numbers (CFDA) are to be used
for reporting and drawing funds: 97.030,
Community Disaster Loans; 97.031, Cora
Brown Fund; 97.032, Crisis Counseling;
97.033, Disaster Legal Services; 97.034,
Disaster Unemployment Assistance (DUA);
97.046, Fire Management Assistance Grant;

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