National Center for Education Statistics (NCES) Website Customer Satisfaction Survey

NCES Customer Service Survey

The following survey consists of a few short questions. Your input is important to us.

According to the Paperwork Reduction Act of 1995, no persons are required to respond to this voluntary collection of information unless such collection displays a valid OMB control number. The valid OMB control number for this information collection is 1800-0011. The time required to complete this information collection is estimated less than one minute per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Education, Washington, D.C. 20202-4537. If you have comments or concerns regarding the status of your individual submission of this form, write directly to: NCES, U.S. Department of Education, 1990 K Street, N.W.,, Washington, D.C. 20006.

Proposed Survey Questions

Trigger pages

How satisfied were you with the following aspects of the IPEDS Help Desk?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of contacting help desk
Help desk response

http://surveys.nces.ed.gov/ipeds/

How satisfied were you with the following aspects of the IPEDS survey on-line?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
Ease of reporting IPEDS data on-line
Relevance and usefulness of data

http://surveys.nces.ed.gov/ipeds/

How satisfied were you with each of the following postsecondary web data tools?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
IPEDS Data Center
IPEDS QuickStats
IPEDS PowerStats

http://nces.ed.gov/ipeds/datacenter/

http://nces.ed.gov/datalab/

How satisfied were you with the following aspects of the information provided about the following surveys: NPSAS, BPS, and B&B?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of understanding
Timeliness
Relevance
Overall quality

http://nces.ed.gov/surveys/npsas/

http://nces.ed.gov/surveys/bps/

http:// nces.ed.gov/surveys/b%26b/

How satisfied were you with the following NAEP web data tools and data products?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
NAEP data tool / Data Explorer
NAEP questions tool
NAEP Item Maps
NAEP State Profiles Tool
NAEP District Profiles Tool
NAEP State Comparisons Tool

NAEP data tool/explorer    http://nces.ed.gov/nationsreportcard/naepdata/default.aspx

NAEP Questions Tool       http://nces.ed.gov/nationsreportcard/itmrlsx/landing.aspx

Item Maps                        http://nces.ed.gov/nationsreportcard/itemmaps/

State Profiles tool            http://nces.ed.gov/nationsreportcard/states/

District Profiles tool        http://nces.ed.gov/nationsreportcard/districts/

State Comparisons tool   http://nces.ed.gov/nationsreportcard/statecomparisons/

How satisfied were you with NAEP restricted-use data sets in the last year?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of use
Usefulness of NAEPEX
Usefulness of Data Companion
Overall quality

http://nces.ed.gov/nationsreportcard/researchcenter/variablesrudata.asp

How satisfied were you with the following aspects of the NAEP website(s) you have visited in the last year?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of understanding
Timeliness
Ease of finding needed information
Overall quality

http://nces.ed.gov/nationsreportcard/

http://nces.ed.gov/nationsreportcard/nde/

http://nces.ed.gov/nationsreportcard/itmrls/

How satisfied were you with the following International Assessments web data tools?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
PISA International Data Explorer
PIRLS International Data Explorer
TIMSS International Data Explorer

http://nces.ed.gov/surveys/international/ide/

http://nces.ed.gov/surveys/pisa/idepisa/

http://nces.ed.gov/surveys/pirls/idepirls/

http://nces.ed.gov/timss/idetimss/

How satisfied were you with the following aspects of the International Data Explorer (IDE) web data tool you have used in the last year? (i.e., PISA IDE, PIRLS IDE, or TIMSS IDE)
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of use
Usefulness of online Help Guide
Overall quality

http://nces.ed.gov/surveys/international/ide/

http://nces.ed.gov/surveys/pisa/idepisa/

http://nces.ed.gov/surveys/pirls/idepirls/

http://nces.ed.gov/timss/idetimss/

How satisfied were you with the following aspects of the Common Core of Data Build a Table (BAT) web data tool in the past year?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of use
Usefulness of Build a Table Help guide
Value of online Help
Overall quality

http://nces.ed.gov/ccd/bat/

How satisfied were you with the following aspects of the NCES web-based Education Data Analysis Tool (EDAT) in the past year?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of use
Usefulness of user Guide
Value of online Help
Overall quality

http://nces.ed.gov/edat/

When you visited the NCES web site today, did you do so to:

	Yes	No
Explore what data are available
See what analyses are offered
Run data to produce specific results

Everyone gets this question

How satisfied were you with the following aspects of the NCES publications you have used in the last year?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of understanding
Timeliness
Relevance
Overall quality

Everyone gets this question

How satisfied were you with the following aspects of the NCES data files you have used in the last year?
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Ease of understanding
Timeliness
Relevance
Overall quality

Everyone gets this question

How satisfied were you with the following experiences you have had with NCES services in the last year.
	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied	Not Used
Timeliness of Response of staff
Courtesy of staff
Overall Quality of staff services
Ease of finding information on nces.ed.gov

Everyone gets this question

Which of the following best describes your involvement in the field of education?

Policy Making

Supervision, administration, or management

Teaching

Research, evaluation, or testing

Curriculum development

Reporting

Student

Parent

Contractor or consultant

Other

Everyone gets this question

Additional Comments

Everyone gets this question