Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges

Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance. In addition, ED will launch challenges or prize competitions on occasion in a short turnaround under this generic. The information collected for challenges and prize competitions will generally include the submitter's or other contact person's first and last name, organizational or school affiliation; email address or other contact information (to follow up if the submitted entry is selected as a finalist or winner); street address (to confirm that the submitter or affiliated school or organization for eligibility purposes); and a video or a narrative description for the specific challenge or contest. ED may ask for additional information tailored to the challenge or prize competition through structured questions. This information will enable the Department to create and administer challenges and prize competitions more effectively.

The latest form for Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges expires 2027-01-31 and is listed under ICR 202309-1800-005.

SEA Needs Assessment Survey, Title IV, Part A

Federal Enterprise Architecture: Education - Elementary, Secondary, and Vocational Education