Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges

Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance.

The latest form for Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges expires 2023-12-31 and can be found here.

MSIX Customer Satisfaction Survey

Federal Enterprise Architecture: Education - Elementary, Secondary, and Vocational Education

Review document collections for all forms, instructions, and supporting documents - including paper/printable forms.