Master Plan for Customer Surveys and Focus Groups (KA)

ICR 200309-1800-001

OMB: 1800-0011

Federal Form Document

Forms and Documents
Document
Name
Status
No forms / supporting documents in this ICR. Check IC Document Collections.
IC Document Collections
IC ID
Document
Title
Status
21203
Migrated
ICR Details
1800-0011 200309-1800-001
Historical Active 200101-1800-001
ED
Master Plan for Customer Surveys and Focus Groups (KA)
Extension without change of a currently approved collection   No
Regular
Approved without change 11/13/2003
Retrieve Notice of Action (NOA) 09/17/2003
Approved consistent with prior terms of clearance dated 11/20/95. ED, as stated in terms of clearance dated 1/22/01, agrees to provide OMB with an updated list of approved collections in November of each year under this OMB number. ED can continue to collect information using the previously approved collections listed in Appendix B of this package.
  Inventory as of this Action Requested Previously Approved
11/30/2006 11/30/2006 11/30/2003
50,000 0 10,000
15,120 0 25,120
0 0 0

Customer satisfaction surveys and focus group discussions will be conducted by the Principal Offices of the Department of Education to measure customer satisfaction and establish and improve customer service standards as required by Executive Order 12862.

None
None


No

1
IC Title Form No. Form Name
Master Plan for Customer Surveys and Focus Groups (KA)

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 50,000 10,000 0 40,000 0 0
Annual Time Burden (Hours) 15,120 25,120 0 -10,000 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
Yes

$0
Yes Part B of Supporting Statement
No
Uncollected
Uncollected
Uncollected
Uncollected

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/17/2003


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