Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges

Forms and Documents

Document Name	Status
Att_Customer_Survey_Listing_for_Master_Clearance (1).xlsx Supplementary Document	2023-09-26
1800-0011 Supporting Statement Part A 09252023.docx Supporting Statement A	2023-09-27
Part B.docx Supporting Statement B	2020-06-09

IC Document Collections

IC ID	Document Title	Status
266985	SEA Needs Assessment Survey, Title IV, Part A Other-Survey	New

ICR Details

OMB Control No: 1800-0011	ICR Reference No: 202309-1800-005
Status: Received in OIRA	Previous ICR Reference No: 202006-1800-001
Agency/Subagency: ED	Agency Tracking No: ED-2023-SCC-0075
Title: Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular	Date Submitted to OIRA: 09/27/2023

	Requested	Previously Approved
Expiration Date	36 Months From Approved	12/31/2023
Responses	225,703	451,326
Time Burden (Hours)	57,722	115,344
Cost Burden (Dollars)	0	0

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Abstract: Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance. In addition, ED will launch challenges or prize competitions on occasion in a short turnaround under this generic. The information collected for challenges and prize competitions will generally include the submitter's or other contact person's first and last name, organizational or school affiliation; email address or other contact information (to follow up if the submitted entry is selected as a finalist or winner); street address (to confirm that the submitter or affiliated school or organization for eligibility purposes); and a video or a narrative description for the specific challenge or contest. ED may ask for additional information tailored to the challenge or prize competition through structured questions. This information will enable the Department to create and administer challenges and prize competitions more effectively.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 26288	04/28/2023
30-day Notice:	Federal Register Citation:	Citation Date:
	88 FR 62557	09/12/2023
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 0

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ICR Summary of Burden

	Total Request	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	225,703	451,326	0	0	-225,623	0
Annual Time Burden (Hours)	57,722	115,344	0	0	-57,622	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This is a revision of a previously approved collection due to adding the challenges and contests. However, it will not raise the burden hours due to a limited number of submissions. The last several years’ totals came to significantly less than the annual cap for responses and hours for this general clearance. ED is adjusting the totals (as a correction) to reflect more accurate estimates which includes the addition of challenges. There is a decrease of 225,623 responses and 57,622 hours.

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Annual Cost to Federal Government: $1,093,964

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? No

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/27/2023

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