Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges

ICR 202309-1800-005

OMB: 1800-0011

Federal Form Document

Forms and Documents
Document
Name
Status
Supplementary Document
2023-09-26
Supporting Statement A
2023-09-27
Supporting Statement B
2020-06-09
IC Document Collections
ICR Details
1800-0011 202309-1800-005
Received in OIRA 202006-1800-001
ED ED-2023-SCC-0075
Master Generic Plan for Customer Surveys, Focus Groups, Contests and Challenges
Revision of a currently approved collection   No
Regular 09/27/2023
  Requested Previously Approved
36 Months From Approved 12/31/2023
225,703 451,326
57,722 115,344
0 0

Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance. In addition, ED will launch challenges or prize competitions on occasion in a short turnaround under this generic. The information collected for challenges and prize competitions will generally include the submitter's or other contact person's first and last name, organizational or school affiliation; email address or other contact information (to follow up if the submitted entry is selected as a finalist or winner); street address (to confirm that the submitter or affiliated school or organization for eligibility purposes); and a video or a narrative description for the specific challenge or contest. ED may ask for additional information tailored to the challenge or prize competition through structured questions. This information will enable the Department to create and administer challenges and prize competitions more effectively.

None
None

Not associated with rulemaking

  88 FR 26288 04/28/2023
88 FR 62557 09/12/2023
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 225,703 451,326 0 0 -225,623 0
Annual Time Burden (Hours) 57,722 115,344 0 0 -57,622 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No
This is a revision of a previously approved collection due to adding the challenges and contests. However, it will not raise the burden hours due to a limited number of submissions. The last several years’ totals came to significantly less than the annual cap for responses and hours for this general clearance. ED is adjusting the totals (as a correction) to reflect more accurate estimates which includes the addition of challenges. There is a decrease of 225,623 responses and 57,622 hours.

$1,093,964
No
    No
    No
No
No
No
No
Stephanie Valentine 202 401-0526 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/27/2023


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