Master Generic Plan for Customer Surveys and Focus Groups

ICR 202006-1800-001

OMB: 1800-0011

Federal Form Document

Forms and Documents
Document
Name
Status
Form
New
Supplementary Document
2020-08-17
Supporting Statement A
2020-08-17
Supporting Statement B
2020-06-09
IC Document Collections
IC ID
Document
Title
Status
245145 New
ICR Details
1800-0011 202006-1800-001
Active 201706-1800-001
ED ED-2020-SCC-0090
Master Generic Plan for Customer Surveys and Focus Groups
Extension without change of a currently approved collection   No
Regular
Approved without change 12/14/2020
Retrieve Notice of Action (NOA) 10/05/2020
  Inventory as of this Action Requested Previously Approved
12/31/2023 36 Months From Approved 12/31/2020
451,326 0 451,326
115,344 0 115,344
0 0 0

Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance.

None
None

Not associated with rulemaking

  85 FR 36195 06/15/2020
85 FR 51422 08/20/2020
Yes

0

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 451,326 451,326 0 0 0 0
Annual Time Burden (Hours) 115,344 115,344 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$1,093,964
No
    No
    No
No
No
No
No
Stephanie Valentine 202 401-0526 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
10/05/2020


© 2024 OMB.report | Privacy Policy