Master Generic Plan for Customer Surveys and Focus Groups

Forms and Documents

Document	Type	Status	Availability
SEA NA 2019 T4 PA Center Customer Survey	Form	New	Available
TPID Survey	Form and Instruction	New	Available
Title IV-A SEA Needs Assessment	Form	New	Available
Att_Customer_Survey_Listing_for_Master_Clearance.xlsx	Supplementary Document	Uploaded 2017-09-06	Available
Supporting_Statement_v5.docx	Supporting Statement A	Uploaded 2017-09-06	Available
Part B.doc	Supporting Statement B	Uploaded 2014-08-14	Repair queued

IC Document Collections

IC ID	Collection	Type	Status	Form
241680	SEA NA 2020 T4PACenter Focus Group	Other-Focus Group	New
241203	National Student Attendance, Engagement and Success Center (NSEASC) Needs Sensing Instrument	Other-Survey	New
239858	SEA Needs Assessment- Title IV, Part A	Other-Survey	New
236176	SEA NA 2019 T4 PA Center Customer Survey	Form	New
231942	TPID Survey	Form and Instruction	New
229569	FY2018 OSHS Grantee Needs Assessment Form	Other-P2PR Needs Assessment	New
229296	Title IV-A SEA Needs Assessment	Form	New

ICR Details

OMB Control No: 1800-0011	ICR Reference No: 201706-1800-001
Status: Historical Active	Previous ICR Reference No: 201408-1800-002
Agency/Subagency: ED	Agency Tracking No: ED-2017-ICCD-0093
Title: Master Generic Plan for Customer Surveys and Focus Groups
Type of Information Collection: Extension without change of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 11/29/2017
	Date Received in OIRA: 09/11/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	11/30/2020	36 Months From Approved	11/30/2017
Responses	451,326	0	451,326
Time Burden (Hours)	115,344	0	115,344
Cost Burden (Dollars)	0	0	0

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Abstract: Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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EO 13771 Designation: Deregulatory

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 31049	07/05/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 42261	09/11/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 7

IC Title	Form No.	Form Name
SEA NA 2020 T4PACenter Focus Group
Title IV-A SEA Needs Assessment	N/A	Title IV-A SEA Needs Assessment
National Student Attendance, Engagement and Success Center (NSEASC) Needs Sensing Instrument
FY2018 OSHS Grantee Needs Assessment Form
SEA Needs Assessment- Title IV, Part A
TPID Survey	N/A	N/A
SEA NA 2019 T4 PA Center Customer Survey	N/A	SEA NA 2019 T4 PA Center Customer Survey

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	451,326	451,326	0	0	0	0
Annual Time Burden (Hours)	115,344	115,344	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement:

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Annual Cost to Federal Government: $1,093,964

Does this IC contain surveys, censuses, or employ statistical methods? No

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 09/11/2017

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