Master Generic Plan for Customer Surveys and Focus Groups

ICR 201706-1800-001

OMB: 1800-0011

Federal Form Document

Forms and Documents
Document
Name
Status
Form
New
Form and Instruction
New
Form
New
Supplementary Document
2017-09-06
Supporting Statement A
2017-09-06
Supporting Statement B
2014-08-14
ICR Details
1800-0011 201706-1800-001
Historical Active 201408-1800-002
ED ED-2017-ICCD-0093
Master Generic Plan for Customer Surveys and Focus Groups
Extension without change of a currently approved collection   No
Regular
Approved without change 11/29/2017
Retrieve Notice of Action (NOA) 09/11/2017
  Inventory as of this Action Requested Previously Approved
11/30/2020 36 Months From Approved 11/30/2017
451,326 0 451,326
115,344 0 115,344
0 0 0

Surveys to be considered under this generic will only include those surveys that improve customer service or collect feedback about a service provided to individuals or entities directly served by ED. The results of these customer surveys will help ED managers plan and implement program improvements and other customer satisfaction initiatives. Focus groups that will be considered under the generic clearance will assess customer satisfaction with a direct service, or will be designed to inform a customer satisfaction survey ED is considering. Surveys that have the potential to influence policy will not be considered under this generic clearance.

None
None

Deregulatory

Not associated with rulemaking

  82 FR 31049 07/05/2017
82 FR 42261 09/11/2017
No

  Total Approved Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 451,326 451,326 0 0 0 0
Annual Time Burden (Hours) 115,344 115,344 0 0 0 0
Annual Cost Burden (Dollars) 0 0 0 0 0 0
No
No

$1,093,964
No
    No
    No
No
No
No
Uncollected
Stephanie Valentine 202 401-0526 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
09/11/2017


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