Master Generic Plan for Customer Surveys and Focus Groups

Forms and Documents

Forms and supporting documents for this ICR

Document	Type	Status	Availability
Improving the Quality of Services for Students with Disabilities in Charter Schools: Exploring National Needs and Potential Policy Solutions Meeting Survey	Form	New	Available
Data Quality Institue 2011 Participant Evaluation	Form and Instruction	New	Available
MSAP Site Visit Focus Group for MSAP Teachers	Form and Instruction	New	Available
MSAP Site Visit Observation Checklist	Form and Instruction	New	Available
MSAP Site Visit Focus Group for MSAP Parents	Form and Instruction	New	Available
MSAP Superintendent Key Informant Interveiw (Telephone)	Form and Instruction	New	Available
MSAP Project Director Key Informant Interview (Telephone)	Form and Instruction	New	Available
MSAP Principal Survey (Web Based)	Form and Instruction	New	Available
MSAP Evaluator Key Informant Interview (Telephone)	Form and Instruction	New	Available
OME TA Session Evaluation	Form and Instruction	New	Available
OME TA Session Evaluation	Form and Instruction	New	Available
OME TA Session Evaluation	Form and Instruction	New	Available
OME TA Session Evaluation	Form and Instruction	New	Available
OME TA Session Evaluation	Form and Instruction	New	Available
ED PUB's Customer Satisfaction Survey	Form	New	Available
Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form	Form and Instruction	New	Available
Transforming Urban Public Education Conference Evaluation Form	Form and Instruction	New	Available
REACTS MSIX Customer Satisfaction Survey	Form and Instruction	New	Available
National Alliance for Public Charter Schools Master Class	Form and Instruction	New	Available
ED Pubs Customer Satisfaction Survey	Form	New	Available
EMHE Grantee Customer Service Survey	Form and Instruction	New	Available
REMS Final Meeting General Session Survey	Form and Instruction	New	Available
REMS Final Meeting Breakout Session Survey	Form and Instruction	New	Available
Customer Service Survey for OELA Discretionary Grantees	Form and Instruction	New	Available
OPE Strategic Planning Customer Satisfaction Survey	Form and Instruction	New	Available
MSIX Customer Service Survey	Form and Instruction	New	Available
OPE Strategic Planning Customer Satisfaction Survey	Form and Instruction	New	Available
EM-101 Survey	Form and Instruction	New	Available
Doing What Works User Feedback Sruvey	Form and Instruction	New	Available
OSDFS Listening and Learning Sessions Survey	Form	New	Available
Survey of the Regional Education Laboratory (REL) Research Reports	Form and Instruction	New	Available
POI PI Survey	Form and Instruction	New	Available
Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey	Form	New	Available
EEP Evaluation Followup Survey	Form	New	Available
Report of the National Early Literacy Panel Customer Satisfaction Survey	Form	New	Available
NIFL K-3 Pilot Program Customer Satisfactory Survey	Form	New	Available
NIFL K-3 Pilot Program Customer Satisfactory Survey	Form	New	Available
Teacher Survey	Form and Instruction	New	Available
Publications Dissemination Audiences Survey	Form and Instruction	New	Available
Equity Assistance Centers Program Client Survey Summer 2008 through Year 2008-2009	Form and Instruction	New	Available
NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey	Form	New	Available
PEP TA Customer Feedback Form	Form and Instruction	New	Available
OCR Technical Assistance Evaluation Form	Form	New	Available
Tasks at ED.gov Survey	Form and Instruction	New	Available
Parents_Guide_Focus_Group_Protocol_0011_v115_05212008[1].pdf	Justification for No Material/Nonsubstantive Change	Uploaded 2008-07-17	Available
Customer Survey Supp Statement Part B.doc	Supporting Statement B	Uploaded 2008-06-10	Available
Generic Customer Satisfaction Supporting Statement Part A.doc	Supporting Statement A	Uploaded 2008-06-10	Available
customer survey listing v6 3-26-08.XLS	Supplementary Document	Uploaded 2008-04-04	Available

IC Document Collections

Information collection document groups

IC ID	Collection	Type	Status	Form
198162	College Navigator Website Consumer Information Focus Groups 2011	Other-Screeners and Focus group guide	New
198115	Improving the Quality of Services for Students with Disabilities in Charter Schools: Exploring National Needs and Potential Policy Solutions Meeting Survey	Form	New	N/A
197965	DQI Conference 2011 Participant Evaluation	Form and Instruction	New	Data Quality Institue 2011 Participant Evaluation
197837	MSAP Needs Assessment Survey and Focus Group	Form and Instruction	New	MSAP Site Visit Focus Group for MSAP Teachers
197837	MSAP Needs Assessment Survey and Focus Group	Form and Instruction	New	MSAP Site Visit Observation Checklist
197837	MSAP Needs Assessment Survey and Focus Group	Form and Instruction	New	MSAP Site Visit Focus Group for MSAP Parents
197837	MSAP Needs Assessment Survey and Focus Group	Form and Instruction	New	MSAP Superintendent Key Informant Interveiw (Telephone)
197837	MSAP Needs Assessment Survey and Focus Group	Form and Instruction	New	MSAP Project Director Key Informant Interview (Telephone)
197837	MSAP Needs Assessment Survey and Focus Group	Form and Instruction	New	MSAP Principal Survey (Web Based)
197837	MSAP Needs Assessment Survey and Focus Group	Form and Instruction	New	MSAP Evaluator Key Informant Interview (Telephone)
197756	OME Technical Assistance Evaluation Forms	Form and Instruction	New	OME TA Session Evaluation
197756	OME Technical Assistance Evaluation Forms	Form and Instruction	New	OME TA Session Evaluation
197756	OME Technical Assistance Evaluation Forms	Form and Instruction	New	OME TA Session Evaluation
197756	OME Technical Assistance Evaluation Forms	Form and Instruction	New	OME TA Session Evaluation
197756	OME Technical Assistance Evaluation Forms	Form and Instruction	New	OME TA Session Evaluation
197626	ED PUB's Customer Satisfaction Survey	Form	New	N/A
197623	NAEP 2011 School Reports Focus Group Studies	Other-Focus groups	New
197584	ODS-ISU Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form	Form and Instruction	New	Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form
197388	What Works Clearinghouse Customer Survey	Other-Customer Survey	New
197050	Transforming Urban Public Education: Exploring the Potential of City-Based Strategies Conference Survey	Form and Instruction	New	Transforming Urban Public Education Conference Evaluation Form
196832	Records Exchange Advice, Communication and Technical Support-REACTS Customer Service Satisfaction Survey	Form and Instruction	New	REACTS MSIX Customer Satisfaction Survey
196015	Charter Support Organization Master Class Survey	Form and Instruction	New	National Alliance for Public Charter Schools Master Class
195601	NCSRC Webinar Evaluation	Other-Survey	New
195413	EDFacts Partner Support Center Customer Service Survey	Other-customer survey	New
194666	ED Pubs Customer Satisfaction Survey	Form	New	N/A
194537	National Indian Education Study (NIES) 2009 Reports Focus Groups	Other-participation letter	New
194007	Emergency Management-Higher Education (EMHE) Customer Service Survey	Form and Instruction	New	EMHE Grantee Customer Service Survey
193518	OSDFS Readiness and Emergency Management for Schools (REMS) Grantees Satisfaction Survey and REL Bridge Events Customer Satisfaction Survey	Form and Instruction	New	REMS Final Meeting General Session Survey
193518	OSDFS Readiness and Emergency Management for Schools (REMS) Grantees Satisfaction Survey and REL Bridge Events Customer Satisfaction Survey	Form and Instruction	New	REMS Final Meeting Breakout Session Survey
193518	OSDFS Readiness and Emergency Management for Schools (REMS) Grantees Satisfaction Survey and REL Bridge Events Customer Satisfaction Survey	Other-Customer Survey	New
193284	Customer Service Survey for OELA Discretionary Grantees	Form and Instruction	New	Customer Service Survey for OELA Discretionary Grantees
193171	OPE Customer Satisfaction Survey-Strategic Planning Staff	Form and Instruction	New	OPE Strategic Planning Customer Satisfaction Survey
193055	OESE/OME MSIX Customer Service Survey	Form and Instruction	New	MSIX Customer Service Survey
192962	OPE Customer Satisfaction Survey-Strategic Planning Staff	Form and Instruction	New	OPE Strategic Planning Customer Satisfaction Survey
192863	Emergency management-101 (EM-101) Satisfaction Survey	Form and Instruction	New	EM-101 Survey
192474	Doing What Works Initiative: User Feedback Survey	Form and Instruction	New	Doing What Works User Feedback Sruvey
192212	OSDFS Listening and Learning Sessions customer feedback form	Form	New	OSDFS Listening and Learning Sessions Survey
191779	ED Data Express Customer Survey	Other-Customer Service Survey	New
191257	Evaluation of the Relevance and Utility of National Center for Education Evaluation (NCEE)	Form and Instruction	New	Survey of the Regional Education Laboratory (REL) Research Reports
190708	Parental Options and Information (POI) Project Directors Conference Family Engagement Survey	Form and Instruction	New	POI PI Survey
189091	Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey	Form	New	N/A
189005	EEP Evaluation Data Collection	Form	New	EEP Evaluation Followup Survey
188732	Report of the National Early Literacy Panel Customer Satisfaction Survey	Form	New	N/A
188730	NIFL K-3 Pilot Program Customer Satisfactory Survey	Form	New	N/A
188730	NIFL K-3 Pilot Program Customer Satisfactory Survey	Form	New	N/A
188477	Teachers Survey and Publications Dissemination Audiences Survey	Form and Instruction	New	Teacher Survey
188477	Teachers Survey and Publications Dissemination Audiences Survey	Form and Instruction	New	Publications Dissemination Audiences Survey
188420	Equity Assistance Centers Customer Satisfaction Survey	Form and Instruction	New	Equity Assistance Centers Program Client Survey Summer 2008 through Year 2008-2009
188419	NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey	Form	New	N/A
188241	PEP Techinical Assistance (TA) Call Customer Feedback Survey	Form and Instruction	New	PEP TA Customer Feedback Form
187563	OCR Technical Assistance Evaluation Form	Form	New	OCR Technical Assistance Evaluation Form
185831	Leveraging Educational Technology Meeting Evaluation Form	Other-customer survey	New
185794	Tasks at ED.gov	Form and Instruction	New	Tasks at ED.gov Survey
185741	Parent Guide	Other-	New

ICR Details

OMB Control No: 1800-0011	ICR Reference No: 200807-1800-001
Status: Historical Active	Previous ICR Reference No: 200803-1800-001
Agency/Subagency: ED	Agency Tracking No: 3569
Title: Master Generic Plan for Customer Surveys and Focus Groups
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/21/2008
Retrieve Notice of Action (NOA)	Date Received in OIRA: 07/17/2008
Terms of Clearance: This 83C corrects a technical problem in ROCIS. The prior terms of clearance remain in effect: This generic clearance for ED customer satisfaction focus groups and surveys is approved under the following conditions: 1) ED shall use the generic clearance to collect customer satisfaction data (via surveys and focus groups) where the agency seeks to gather information for general service improvement, not for publication or for the purpose of informing significant policy or resource allocation decisions. 2) Focus groups should be of limited size and scope. 3) For individual surveys or focus groups, ED shall submit a generic IC in ROCIS along with an abbreviated supporting statement in the template agreed to by OMB and Education. This statement shall include all relevant information, including a statement of need, intended use of information, description of respondents, information collection procedures, expected response rate, justification for incentive, and estimated burden. 4) OMB will respond with clearance or questions within 10 working days.

table that charts list comparision

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	07/31/2011	07/31/2011	07/31/2011
Responses	70,000	0	70,000
Time Burden (Hours)	24,930	0	24,930
Cost Burden (Dollars)	0	0	0

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Abstract: Customer satisfaction surveys and focus group discussions will be conducted by the Principal Offices of the Department of Education to measure customer satisfaction and establish and improve customer service standards as required by Executive Order 12862.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 4196	01/24/2008
30-day Notice:	Federal Register Citation:	Citation Date:
	73 FR 15997	03/26/2008
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 40

table that charts list of burden

IC Title	Form No.	Form Name
Charter Support Organization Master Class Survey	N/A	National Alliance for Public Charter Schools Master Class
College Navigator Website Consumer Information Focus Groups 2011
Customer Service Survey for OELA Discretionary Grantees	N/A	Customer Service Survey for OELA Discretionary Grantees
DQI Conference 2011 Participant Evaluation	N/A	Data Quality Institue 2011 Participant Evaluation
Doing What Works Initiative: User Feedback Survey	N/A	Doing What Works User Feedback Sruvey
ED Data Express Customer Survey
ED PUB's Customer Satisfaction Survey	N/A	N/A
ED Pubs Customer Satisfaction Survey	N/A	N/A
EDFacts Partner Support Center Customer Service Survey
EEP Evaluation Data Collection	N/A	EEP Evaluation Followup Survey
Emergency Management-Higher Education (EMHE) Customer Service Survey	N/A	EMHE Grantee Customer Service Survey
Emergency management-101 (EM-101) Satisfaction Survey	N/A	EM-101 Survey
Equity Assistance Centers Customer Satisfaction Survey	N/A	Equity Assistance Centers Program Client Survey Summer 2008 through Year 2008-2009
Evaluation of the Relevance and Utility of National Center for Education Evaluation (NCEE)	N/A	Survey of the Regional Education Laboratory (REL) Research Reports
Improving the Quality of Services for Students with Disabilities in Charter Schools: Exploring National Needs and Potential Policy Solutions Meeting Survey	N/A	N/A
Institute of Education Sciences Special Education Postdoctoral Research Training Program Postdoctoral Fellow Survey	N/A	N/A
Leveraging Educational Technology Meeting Evaluation Form
MSAP Needs Assessment Survey and Focus Group	N/A, N/A, N/A, N/A, N/A, N/A, N/A	MSAP Evaluator Key Informant Interview (Telephone) ,   MSAP Principal Survey (Web Based) ,   MSAP Project Director Key Informant Interview (Telephone) ,   MSAP Superintendent Key Informant Interveiw (Telephone) ,   MSAP Site Visit Focus Group for MSAP Parents ,   MSAP Site Visit Observation Checklist ,   MSAP Site Visit Focus Group for MSAP Teachers
NAEP 2011 School Reports Focus Group Studies
NCSRC Webinar Evaluation
NIFL Developing Early Literacy: Report of the National Early LIteracy Panel Customer Satisfaction Survey	N/A	N/A
NIFL K-3 Pilot Program Customer Satisfactory Survey	N/A, N/A	N/A ,   N/A
National Indian Education Study (NIES) 2009 Reports Focus Groups
OCR Technical Assistance Evaluation Form	N/A	OCR Technical Assistance Evaluation Form
ODS-ISU Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form	N/A	Teacher and Leader Community of Practice: Measuring Student Growth in Non-Tested Grades and Subjects meeting Evaluation Form
OESE/OME MSIX Customer Service Survey	N/A	MSIX Customer Service Survey
OME Technical Assistance Evaluation Forms	N/A, N/A, N/A, N/A, N/A	OME TA Session Evaluation ,   OME TA Session Evaluation ,   OME TA Session Evaluation ,   OME TA Session Evaluation ,   OME TA Session Evaluation
OPE Customer Satisfaction Survey-Strategic Planning Staff	N/A	OPE Strategic Planning Customer Satisfaction Survey
OPE Customer Satisfaction Survey-Strategic Planning Staff	N/A	OPE Strategic Planning Customer Satisfaction Survey
OSDFS Listening and Learning Sessions customer feedback form	N/A	OSDFS Listening and Learning Sessions Survey
OSDFS Readiness and Emergency Management for Schools (REMS) Grantees Satisfaction Survey and REL Bridge Events Customer Satisfaction Survey	N/A, N/A	REMS Final Meeting Breakout Session Survey ,   REMS Final Meeting General Session Survey
PEP Techinical Assistance (TA) Call Customer Feedback Survey	N/A	PEP TA Customer Feedback Form
Parent Guide
Parental Options and Information (POI) Project Directors Conference Family Engagement Survey	N/A	POI PI Survey
Records Exchange Advice, Communication and Technical Support-REACTS Customer Service Satisfaction Survey	N/A	REACTS MSIX Customer Satisfaction Survey
Report of the National Early Literacy Panel Customer Satisfaction Survey	N/A	N/A
Tasks at ED.gov	N/A	Tasks at ED.gov Survey
Teachers Survey and Publications Dissemination Audiences Survey	N/A, N/A	Publications Dissemination Audiences Survey ,   Teacher Survey
Transforming Urban Public Education: Exploring the Potential of City-Based Strategies Conference Survey	N/A	Transforming Urban Public Education Conference Evaluation Form
What Works Clearinghouse Customer Survey

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ICR Summary of Burden

table that charts list of burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	70,000	70,000	0	0	0	0
Annual Time Burden (Hours)	24,930	24,930	0	0	0	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: This change is due to a decrease in focus group hours. The Department provided a more accurate time/response for focus groups.

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Annual Cost to Federal Government: $245,000

Does this IC contain surveys, censuses, or employ statistical methods? No

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? Uncollected

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? Uncollected

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? Uncollected

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/17/2008

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