ED PUB's Customer Satisfaction Survey

Master Generic Plan for Customer Surveys and Focus Groups

Att_ED PUBS External Customer Satisfaction Survey(Final).xls.xlsx

ED PUB's Customer Satisfaction Survey

OMB: 1800-0011

Document [xlsx]
Download: xlsx | pdf
ED PUBS
EXTERNAL CUSTOMER SATISFACTION SURVEY
You recently contacted our ED PUB's customer service department and we want to be sure that you're
satisfied with the outcome of your order. Please complete this short survey.
Your feedback will be used to improve our service.











RESPONSE TIME









1 During your most recent order with ED PUB's, how did you place your order?





















Phone




















Email




















Mail




















Fax


















2 If your order was made by phone, about how long did you have to wait before









speaking to a representative?





















My call was answered immediately




















within 3 minutes




















5-10 minutes




















more than 10 minutes


















3 The customer service representative handled my call quickly.





















Strongly Agree




















Agree




















Disagree




















Strongly Disagree


















4 How would you best describe the ordering process over the phone?





















Quickly processed my order without problems




















Kept me waiting on hold at one period during the call




















The representative had to ask someone for assistance with my order




















Other



















KNOWLEDGE OF YOUR SERVICE REPRESENTATIVE









5 The customer service representative was very knowledgeable of the product(s) I needed





















Strongly Agree




















Agree




















Disagree




















Strongly Disagree





























6 How did the customer service representative handle any questions or concerns









regarding your order?





















A good solution was provided




















I was given incorrect information




















The customer service representative did not understand my question




















The customer service representative could not solve my problem






























CHARACTERISTICS OF YOUR CUSTOMER SERVICE REPRESENTATIVE
7
How well do each of the following words describe your customer service









representative?





















Very Well Well Not at All
















Patient


















Enthusiastic


















Listened Carefully


















Friendly


















Responsive


















Courteous
















8
My overall ordering experience was:




















Excellent




















Good




















Fair




















Poor


















Public Burden Statement

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 5 minutes per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is voluntary. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the U.S. Department of Education, 400 Maryland Ave., SW, Washington, DC 20202-4536 or email [email protected] and reference the OMB Control Number 1800-0011. Note: Please do not return the completed ED PUB’s Customer Satisfaction Survey to this address.

File Typeapplication/vnd.openxmlformats-officedocument.spreadsheetml.sheet
File Modified0000-00-00
File Created0000-00-00

© 2024 OMB.report | Privacy Policy