ED Pubs Customer Satisfaction Survey

Master Generic Plan for Customer Surveys and Focus Groups

Att_ED PUBS External Customer Satisfaction Survey(excel).xlsx

ED Pubs Customer Satisfaction Survey

OMB: 1800-0011

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ED PUBS
THE DEPARTMENT OF EDUCATION'S PUBLICATION SOURCE
CUSTOMER SERVICE SATISFACTION SURVEY



















Complete this brief survey to help us improve our services to you.



















Service Quality













1. How did you hear about ED PUBS?















Conference/Meeting


Internet






Other
























ED PUBS online system


Mass Media(Spanish)
































ED PUBS Customer's Guide


ED Publication






























2. Did you receive your product(s)?






Yes

No
























3. Please rate your satisfaction with ED PUBS on the scale provided.






















Excellent
Good
Fair
Poor




a. Ease of Contact



































b. Timeliness of receipt of product(s)



































c. Condition of product(s) on receipt

































4. Please rate your satisfaction with your Customer Service Representative






















Excellent
Good
Fair
Poor




a. Courteous and Professional



































b. Responsive to your need


































Product Quality













5. Please write down the title of the product you ordered.(If you ordered more than one product,

















please select one and print the title below)

















Title:


































6. Did the product you ordered meet your expectations?






Yes

No
























7. Please rate the product identified above.






















Excellent
Good
Fair
Poor























a. Organization and readability



































b. Content



































c. Relevance and usefulness


































8. How do you intend to use this product?


















Classroom instruction


In-service training









Community programs





















Research


Education administration









Other(Specify)



















9. On an average, how often do you use U.S. Department of Education products?


















Less than once a month


3 to 4 times a month
































1 to 2 times per month


More than 4 times per month






























10. What recommendation(s) do you have for improving the Department of Education's ED PUBS

















services or products? (Please print)




























































































11. For Statistical use only, your primary affiliation is:





































Parent


Legislator






College Professor
























ED Staff


Classroom Teacher






Principal
























Business/Community Org.


Student






Other






















Paperwork Burden Statement
According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. The valid OMB control number for this information collection is 1800-0011 and expires on 7/31/2011. The time required to complete this information collection is estimated to average 5 minutes per response, including the time to review instructions, search existing data resources, gather the data needed, and complete and review the information collection. Responses to this information collection are voluntary. If you have any comments concerning the accuracy of the time estimate(s) or suggestions for improving this form, please write to: U.S. Department of Education, Washington, D.C. 20202-4537. If you have comments or concerns regarding the status of your individual submission of this form, write directly to: U.S. Department of Education, Office of Management, 400 Maryland Avenue, LBJ 2E109, Washington, DC 20202.




















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