Advancing Career and Technical Education (CTE) in State and Local Career Pathways Systems and Meeting of the State Directors of Career and Technical Education Customer Survey

Advancing Career and Technical Education (CTE) in State and Local Career Pathways Systems

Technical Assistance Customer Satisfaction Survey

According to the Paperwork Reduction Act of 1995, no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. Public reporting burden for this collection of information is estimated to average 15 minutes per response, including time for reviewing instructions, searching existing data sources, gathering and maintaining the data needed, and completing and reviewing the collection of information. The obligation to respond to this collection is voluntary. Survey responses will be retained for the lifetime of the project and subsequently destroyed. Send comments regarding the burden estimate or any other aspect of this collection of information, including suggestions for reducing this burden, to the U.S. Department of Education, 400 Maryland Ave., SW, Washington, DC 20210-4537 or email [email protected] and reference the OMB Control Number 1880-0542. Note: Please do not return the completed Advancing Career and Technical Education (CTE) in State and Local Career Pathways Systems Customer Satisfaction Survey (referred hereafter as Advancing CTE in Career Pathways) to this address.

This survey solicits your feedback on the quality and usefulness of services provided to you and your state team through the Advancing CTE in Career Pathways project during [enter dates corresponding to time period]. Your participation in this voluntary survey will help the study team assess the status of project services and identify areas for improvement. Your participation in this survey is voluntary and all responses you provide are confidential.

State Coaching Activities

1. On average, how often did you consult with your state coach during [enter dates] to discuss your team’s activities?

 Less than once a month

 Once a month

 2–3 times a month

 4–5 times a month

 More than 5 times a month

2. Please mark your level of agreement with the following statements about your state coach.

	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
My state coach has…
Established a positive, trusting relationship with team leaders					
Built a positive and trusting relationship with my state team members					
Has helped me to build a stong and cohesive team					
Supported me in planning and carrying out my team’s activities					
Responded to my requests for assistance in a timely manner					
Provided me with useful project information and materials					
Helped me to adapt resources for use in my state					
Helped me find Subject Matter Experts to address identified needs					
Please provide additional feedback on the support you received from your state coach.

3. On average, how often between [enter dates] did your coach meet with your state team?

 Less than once a month

 Once a month

 2-3 times a month

 4-5 times a month

 More than 5 times a month

4. How many on-site meetings did your state coach hold with your state team between [enter dates]?

Enter number

5. How helpful were the meetings with your state coach in supporting your team in carrying out its state action plan?

 Not at all helpful

 Somewhat helpful

 Moderately helpful

 Very helpful

 Extremely helpful

6. Please mark your level of agreement with the following statements about the coaching services provided for your state team meetings during [enter dates].

	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
My state team coach…
Assisted me in addressing meeting logistics (e.g., identifying a site)					
Helped me plan meeting agendas and activities					
Identified useful materials and resources for the meeting					
Provided appropriate facilitation during our team meeting					
Contributed to achieving desired meeting outcomes					
What meeting mode worked best for your state team (conference call, webinar, video chat, on-site)? What changes, if any, would you make to improve future meetings?

7. On average, how often between [enter dates] did your state team meet—without your state coach—to work on your state action plan or other related activities?

 Less than once a month

 Once a month

 2-3 times a month

 4-5 times a month

 More than 5 times a month

Technical Assistance, Resources, and Materials

8. Please mark your level of agreement with the following statements about the usefulness of project technical assistance, resources, and materials provided to your state team during [enter dates].

	Strongly Agree		Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
The project technical assistance, resources, and materials …
Were useful in developing and carrying out my state action plan						
Assisted my team in aligning state policies and programs to support Career Pathways development						
Helped build cross-agency partnerships of education and training providers within my state						
Were useful in identifying and engaging appropriate state industry representatives and employers						
Helped identify state resource needs and potential funding sources						
Helped guide development of a set of Career Pathways measures to assess system performance						
Helped my team to integrate career and technical education programs of study into my state’s Career Pathways system						
Please provide additional feedback on how the technical assistance, resources, and materials provided to your team have helped to achieve the goals you have set for your state under this project.

Technology Use

9. On average, how often between [enter dates] did you access the Virtual Hub?

 Less than once a month

 1–2 times a month

 3–5 times a month

 6–10 times a month

 More than 10 times a month

10. Please mark your level of agreement with the following statements about the Virtual Hub.

	Strongly Agree	Agree	Neither Agree or Disagree	Disagree	Strongly Disagree
My team used the Virtual Hub as a workspace to share project documents					
My team used the Virtual Hub to learn about work in other states					
The resources on the Virtual Hub were useful in carrying out my state action plan					
The Virtual Hub is a promising technology for coordinating project work					
What were the most useful features of the virtual hub? What resources would you like added to the virtual hub?

11. How useful were the virtual meetings involving all five state teams that were held between [enter dates] in supporting your team in carrying out its state action plan?

 Not useful

 Somewhat useful

 Moderately useful

 Very useful

 Extremely useful

Overall Rating of Advancing CTE in Career Pathways Project

12. How effective were each of the following meeting strategies in helping your state team in carrying out its state action plan during [enter dates].

Please assign a ranking of “1” to the most effective strategy, “2” to the next most effective strategy, and continue until you have ranked all of the strategies. Enter “NA” if the strategy was not used during the indicated dates

Ranking

In-person state team meetings with state coach

In-person state team meetings without state coach

Telephone conference calls

Webinars

Video chats

Other (specify)

13. Please indicate your level of agreement with the following statements.

	Strongly Disagree	Disagree	Agree	Strongly Agree
The project is contributing to integrating career and technical education into my state’s career pathways system				
The project is helping to create a viable Career Pathways coalition in my state				
My involvement in the project is a good use of my time				
Please provide any additional feedback that you wish to share with the project team to help improve the quality of program services

Thank You!

Thank you again for participating in this survey.

Your responses will be used to improve future project services and to assist the U.S. Department of Education in determining the usefulness of this effort.

The work reported herein was supported under the Advancing Career and Technical Education in State and Local Career Pathways Systems project, Contract Number (ED-VAE-12-C-0068) as administered by the Office of Vocational and Adult Education, U.S. Department of Education. However, the contents do not necessarily represent the positions or policies of the Office of Vocational and Adult Education or the U.S. Department of Education and you should not assume endorsement by the Federal Government

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