Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Asia Pacific Economic Forum Opening Symposium Survey Form	New
OCTAE Perkins Meeting Evaluation and ISU State Lead Survey Form and Instruction	New
ISU CoP Surveys Form	New
WHIAAPI Customer Surveys Form	New
High School Graduation Intiative (HSG-SSDCoP) Follow-up Needs Sensing Survey Form and Instruction	New
Google Community Hangout Survey Form	New
MSAP Project Directors Survey Form and Instruction	New
ISU/OII/OVAE Gen Qualitative Feedback on Agency Service Delivery Form and Instruction	New
TLE Workgroup Surveys Form	New
OUS HBCU 2013 Conference Meeting Survey and OESE Title II Part A Conference Evaluation Form and Instruction	New
RSN Evaluation Expert Form Form	New
RPOS State Team Meeting: Customer Satisfaction Survey Form and Instruction	New
Race to the Top Program Review Survey Form	New
OII and OM Customer Satisfaction Surveys Form and Instruction	New
Investing in Innovation Project Director Technical Assistance Survey Form and Instruction	New
National Center for Innovation in Career and Technical Education: Training Evaluation Survey Form and Instruction	New
Advancing Career and Technical Education (CTE) in State and Local Career Pathways Systems and Meeting of the State Directors of Career and Technical Education Customer Survey Form	New
RTT Lead Semiannual Feedback Survey Form	New
(OII) MSAP Marketing/Recruitment Telephone Survey Form and Instruction	New
Focus Groups with High School Seniors, Parents of High School Seniors, and Guidance Counselors Form and Instruction	New
RSN Evaluation Form	New
OVAE HBCU Survey and ISU Surveys - Webinar TA and Common Practices Feedback Form	New
State Perkins Accountability Congress Design Team Meeting: Post Event Survey Form and Instruction	New
OCR Technical Assistance Questionnaire and REL Stakeholder Feedback Survey Form	New
OVAE-Virtual Financial Management Institute (VFM) 2012 Participant Evaluation and Teaching Excellence in Adult Literacy (TEAL) Participant Survey Form and Instruction	New
OS ISU Engaging Educators in Achieving Higher Standards Form	New
The 2012 Annual State Directors (ASDM) and The Literacy Information and Communication System (LINCS) Meeting(s) Evaluation(s) Form and Instruction	New
How to Report to ED Form	New
Promise Neighborhoods Technical Assistance Self-Assessment Survey for Planning Grantees Form and Instruction	New
Race to the Top School Turnaround Leads Convening Form	New
REMS Online Courses User Feedback Survey Form and Instruction	New
OESE OME Conference Individual and Overall Session Evaluation and OELA Event Evaluation Form Form and Instruction	New
(OPEPD) School Turnaround Learning Community (STLC) Feedback Survey and (OESE) REACTS Site Visit Survey Form	New
OSDFS- REMS and OII-ONPE Technical Assistance Feedback Surveys Form and Instruction	New
National Charter School Resource Center and the Talking Stick Webinar Survey Form	New
Youth for Youth Customer Satisfaction Surveys Form and Instruction	New
1880-0542 Change Request.doc Justification for No Material/Nonsubstantive Change	2011-07-15
Att_Generic.docx Supplementary Document	2011-06-27
Att_Generic Clearance ED Supporting statement (2).docx Supporting Statement A	2011-05-26
Att_Generic Clearance ED Supporting statement (2).docx Supporting Statement B	2011-05-26

IC Document Collections

IC ID	Document Title	Status
211630	Asia Pacific Economic Forum Opening Symposium Survey Form	New
211614	OCTAE Perkins Meeting Evaluation and ISU State Lead Survey Form and Instruction	New
211306	ISU CoP Surveys Form	New
211212	WHIAAPI Customer Surveys Form	New
210820	High School Graduation Intiative (HSG-SSDCoP) Follow-up Needs Sensing Survey Form and Instruction	New
210419	NAEP Teacher and School Online Questionnaires Feedback 2014 Other-Survey	New
210416	Google Community Hangout Survey Form	New
210375	MSAP Project Directors Survey Form and Instruction	New
209969	ISU/OII/OVAE Gen Qualitative Feedback on Agency Service Delivery Form and Instruction	New
209741	TLE Workgroup Surveys Form	New
209306	OUS HBCU 2013 Conference Meeting Survey and OESE Title II Part A Conference Evaluation Form and Instruction	New
209186	RSN Evaluation Expert Form Form	New
208581	Feedback on IES Request for Applications (RFA) Documents Other-Customer Survey	New
208564	RPOS State Team Meeting: Customer Satisfaction Survey Form and Instruction	New
208185	Race to the Top Program Review Survey Form	New
207708	Usability Study for Design of the NAEP Public Website 2013 Other-NAEP Website Usability Study 2013 Volume II	New
207615	OII and OM Customer Satisfaction Surveys Form and Instruction	New
207059	Investing in Innovation Project Director Technical Assistance Survey Form and Instruction	New
206443	National Center for Innovation in Career and Technical Education: Training Evaluation Survey Form and Instruction	New
206349	Advancing Career and Technical Education (CTE) in State and Local Career Pathways Systems and Meeting of the State Directors of Career and Technical Education Customer Survey Form	New
206159	RTT Lead Semiannual Feedback Survey Form	New
205876	(OII) MSAP Marketing/Recruitment Telephone Survey Form and Instruction	New
205069	Focus Groups with High School Seniors, Parents of High School Seniors, and Guidance Counselors Form and Instruction	New
204513	RSN Evaluation Form	New
204167	NAEP Technical Documentation on the Web Survey 2012 Other-survey	New
203748	OVAE HBCU Survey and ISU Surveys - Webinar TA and Common Practices Feedback Form	New
203570	State Perkins Accountability Congress Design Team Meeting: Post Event Survey Form and Instruction	New
202201	OCR Technical Assistance Questionnaire and REL Stakeholder Feedback Survey Form	New
202087	OVAE-Virtual Financial Management Institute (VFM) 2012 Participant Evaluation and Teaching Excellence in Adult Literacy (TEAL) Participant Survey Form and Instruction	New
201970	OS ISU Engaging Educators in Achieving Higher Standards Form	New
201698	The 2012 Annual State Directors (ASDM) and The Literacy Information and Communication System (LINCS) Meeting(s) Evaluation(s) Form and Instruction	New
201499	How to Report to ED Form	New
201312	Promise Neighborhoods Technical Assistance Self-Assessment Survey for Planning Grantees Form and Instruction	New
200919	Race to the Top School Turnaround Leads Convening Form	New
200686	REMS Online Courses User Feedback Survey Form and Instruction	New
200028	OESE OME Conference Individual and Overall Session Evaluation and OELA Event Evaluation Form Form and Instruction	New
199738	(OPEPD) School Turnaround Learning Community (STLC) Feedback Survey and (OESE) REACTS Site Visit Survey Form	New
199354	OSDFS- REMS and OII-ONPE Technical Assistance Feedback Surveys Form and Instruction	New
199113	National Charter School Resource Center and the Talking Stick Webinar Survey Form	New
198753	Youth for Youth Customer Satisfaction Surveys Form and Instruction	New
198745	Generic Clearance for Customer Feedback Instruction	New

ICR Details

OMB Control No: 1880-0542	ICR Reference No: 201107-1880-001
Status: Historical Active	Previous ICR Reference No: 201103-1880-001
Agency/Subagency: ED/OM	Agency Tracking No: 04558
Title: Generic Clearance for the Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: No material or nonsubstantive change to a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 07/18/2011
	Date Received in OIRA: 07/15/2011
Terms of Clearance: OMB approves this collection for a period of three years. To request approval of information collections under this generic approval, the agency must do the following: 1) Unless an agency is using multiple modes of collection (e.g., paper forms and electronic submissions), provide a Generic Clearance Submission Template for each Instrument; 2) If the agency is using multiple modes of collection (e.g., paper forms and electronic submissions), the same Generic Clearance Submission Template may be used for both instruments; 3) each Generic Clearance Submission Template must be uploaded as a Supplementary document using a naming convention that allows the public to identify the associated instrument; 4) submit no more than five Generic Submission Templates with each request.

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	06/30/2014	06/30/2014	06/30/2014
Responses	450,000	0	21,300
Time Burden (Hours)	225,000	0	10,650
Cost Burden (Dollars)	0	0	0

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Abstract: This collection of information is necessary to enable the Agency to garner customer and stakeholder feedback in an efficient, timely manner in accordance with our commitment to improving service delivery. The information collected from our customers and stakeholders will help ensure that users have an effective, efficient, and satisfying experience with the Agency's programs.

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Authorizing Statute(s): None

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	75 FR 80542	12/22/2010
30-day Notice:	Federal Register Citation:	Citation Date:
	76 FR 30680	05/26/2011
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 41

IC Title	Form No.	Form Name
Promise Neighborhoods Technical Assistance Self-Assessment Survey for Planning Grantees	N/A	PN TA Self-Assessment Survey for Planning Grantees
National Charter School Resource Center and the Talking Stick Webinar Survey	N/A, N/A	National Charter School Resource Center Survey ,   Talking Stick Webinar Survey
OUS HBCU 2013 Conference Meeting Survey and OESE Title II Part A Conference Evaluation	N/A, N/A	Title II Part A Conference Eval ,   HBCU Week Post Conference Evaluation
Investing in Innovation Project Director Technical Assistance Survey	N/A	i3 Project Director TA Survey
High School Graduation Intiative (HSG-SSDCoP) Follow-up Needs Sensing Survey	N/A	HSG-SSDCoP Follow-up
How to Report to ED	N/A, N/A	N/A ,   N/A
(OPEPD) School Turnaround Learning Community (STLC) Feedback Survey and (OESE) REACTS Site Visit Survey	N/A, N/A	N/A ,   N/A
NAEP Technical Documentation on the Web Survey 2012
MSAP Project Directors Survey	N/A	MSAP Project Director Survey
Youth for Youth Customer Satisfaction Surveys	N/A, N/A, N/A	Y4Y Module Satisfaction Survey ,   Y4Y Program Success Stories ,   Y4Y Site Satisfaction Survey
OSDFS- REMS and OII-ONPE Technical Assistance Feedback Surveys	N/A, N/A	OSDFS Readiness and Emergency Management for Schools Technical Assistance Survey ,   Seventh Annual Private School Leadership Conference Evaluation Form
Focus Groups with High School Seniors, Parents of High School Seniors, and Guidance Counselors	N/A	Scorecard Focus Group Instrument
(OII) MSAP Marketing/Recruitment Telephone Survey	N/A	MSAP Marketing/Recruitment Key Informant Interview
RSN Evaluation Expert Form	N/A	N/A
Feedback on IES Request for Applications (RFA) Documents
OVAE-Virtual Financial Management Institute (VFM) 2012 Participant Evaluation and Teaching Excellence in Adult Literacy (TEAL) Participant Survey	N/A, N/A	VFMI 2012 Participant Evaluation ,   TEAL Survey
OII and OM Customer Satisfaction Surveys	N/A, N/A	OII Charter Authorizers Survey ,   OM-EDCaps HelpDesk Survey
OVAE HBCU Survey and ISU Surveys - Webinar TA and Common Practices Feedback	N/A, N/A, N/A	N/A ,   N/A ,   N/A
REMS Online Courses User Feedback Survey	N/A	REMS Online Courses User Feedback Survey
The 2012 Annual State Directors (ASDM) and The Literacy Information and Communication System (LINCS) Meeting(s) Evaluation(s)	N/A, N/A	ASDM Meeting Evaluation ,   LINCS Meeting Evaluation
Race to the Top School Turnaround Leads Convening	N/A	N/A
RTT Lead Semiannual Feedback Survey	N/A	N/A
ISU CoP Surveys	N/A, N/A, N/A, N/A, N/A	N/A ,   N/A ,   N/A ,   N/A ,   N/A
OCR Technical Assistance Questionnaire and REL Stakeholder Feedback Survey	N/A	N/A
OS ISU Engaging Educators in Achieving Higher Standards	N/A	N/A
OCTAE Perkins Meeting Evaluation and ISU State Lead Survey	N/A, N/A	Joint Perkins Discretionary Grantee Meeting Evaluation ,   US Department of Education RSN Services Feedback - State Leads Survey
Advancing Career and Technical Education (CTE) in State and Local Career Pathways Systems and Meeting of the State Directors of Career and Technical Education Customer Survey	N/A, N/A	N/A ,   N/A
Generic Clearance for Customer Feedback	N/A, N/A, N/A	SSS TA Feedback Form ,   OCO Customer Feedback Form ,   OSDFS National Conference Customer Satisfaction Survey
State Perkins Accountability Congress Design Team Meeting: Post Event Survey	N/A	DATE SPAC Meeting Evaluation Survey
TLE Workgroup Surveys	N/A	N/A
NAEP Teacher and School Online Questionnaires Feedback 2014
ISU/OII/OVAE Gen Qualitative Feedback on Agency Service Delivery	N/A, N/A, N/A, N/A	CSP Technical Working Group Meeting ,   PRSCEO Focus Group-Participants ,   PRSCEO Focus Group-Program Staff ,   TA Services (RSN) Evaluation Form
National Center for Innovation in Career and Technical Education: Training Evaluation Survey	N/A	N/A
WHIAAPI Customer Surveys	N/A, N/A, N/A	N/A ,   N/A ,   N/A
Race to the Top Program Review Survey	N/A	N/A
OESE OME Conference Individual and Overall Session Evaluation and OELA Event Evaluation Form	N/A, N/A, N/A	OELA Evaluation Form ,   OESE OME 2011 Conference Individual Session Evaluation Form ,   OESE OME 2011 Conference Overall Session Evaluation Form
RPOS State Team Meeting: Customer Satisfaction Survey	N/A	RPOS State Team Mtg Survey
Google Community Hangout Survey	N/A	N/A
Asia Pacific Economic Forum Opening Symposium Survey	N/A	N/A
Usability Study for Design of the NAEP Public Website 2013
RSN Evaluation	N/A	N/A

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	450,000	21,300	0	0	428,700	0
Annual Time Burden (Hours)	225,000	10,650	0	0	214,350	0
Annual Cost Burden (Dollars)	0	0	0	0	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: No

Burden Reduction Due to:

Short Statement: There is an adjustment of 428,700 responses and 214,350 hours in order to more closely align the inventory of this generic clearance with ED's existing generic approval for customer satisfaction surveys and focus groups which is currently pending at OMB(see OMB# 1800-0011). Further, the Department has experienced greater interest in this clearance mechanism than originally anticipated.

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Annual Cost to Federal Government: $24,500

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/15/2011

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