OMB approves
this collection for a period of three years. To request approval of
information collections under this generic approval, the agency
must do the following: 1) Unless an agency is using multiple modes
of collection (e.g., paper forms and electronic submissions),
provide a Generic Clearance Submission Template for each
Instrument; 2) If the agency is using multiple modes of collection
(e.g., paper forms and electronic submissions), the same Generic
Clearance Submission Template may be used for both instruments; 3)
each Generic Clearance Submission Template must be uploaded as a
Supplementary document using a naming convention that allows the
public to identify the associated instrument; 4) submit no more
than five Generic Submission Templates with each request.
Inventory as of this Action
Requested
Previously Approved
08/31/2014
36 Months From Approved
1,785
0
0
1,371
0
0
94,599
0
0
Executive Order 12862 directs Federal
agencies to provide service to the public that matches or exceeds
the best service available in the private sector. In order to work
continuously to ensure that our programs are effective and meet our
customers' needs, the U.S. International Trade Commission seeks to
obtain OMB approval of a generic clearance to collect qualitative
feedback on our service delivery. For further background see OMB
Memorandum M-11-26 (June 15, 2011).
EO: EO
12862 Name/Subject of EO: Setting Customer Service Standards
EO: EO 13571 Name/Subject of EO: Streamlining Service
Delivery and Improving Customer Service
Executive Order 12862 directs
Federal agencies to provide service to the public that matches or
exceeds the best service available in the private sector. In order
to work continuously to ensure that our programs are effective and
meet our customers' needs, the U.S. International Trade Commission
(hereafter "the Agency") seeks to obtain OMB approval of a generic
clearance to collect qualitative feedback on our service delivery.
By qualitative feedback we mean information that provides useful
insights on perceptions and opinions, but are not statistical
surveys that yield quantitative results that can be generalized to
the population of study. This collection of information is
necessary to enable the Agency to garner customer and stakeholder
feedback in an efficient, timely manner, in accordance with our
commitment to improving service delivery. The information collected
from our customers and stakeholders will help ensure that users
have an effective, efficient, and satisfying experience with the
Agency's programs. This feedback will provide insights into
customer or stakeholder perceptions, experiences and expectations,
provide an early warning of issues with service, or focus attention
on areas where communication, training or changes in operations
might improve delivery of products or services. These collections
will allow for ongoing, collaborative and actionable communications
between the Agency and its customers and stakeholders. It will also
allow feedback to contribute directly to the improvement of program
management.
On behalf of this Federal agency, I certify that
the collection of information encompassed by this request complies
with 5 CFR 1320.9 and the related provisions of 5 CFR
1320.8(b)(3).
The following is a summary of the topics, regarding
the proposed collection of information, that the certification
covers:
(i) Why the information is being collected;
(ii) Use of information;
(iii) Burden estimate;
(iv) Nature of response (voluntary, required for a
benefit, or mandatory);
(v) Nature and extent of confidentiality; and
(vi) Need to display currently valid OMB control
number;
If you are unable to certify compliance with any of
these provisions, identify the item by leaving the box unchecked
and explain the reason in the Supporting Statement.
Form EDIS EDIS
76FR39893.pdf
EDIS