Collection of Qualitative Feedback on Agency Service Delivery

ICR 202011-3117-001

OMB: 3117-0222

Federal Form Document

Forms and Documents
Document
Name
Status
Form and Instruction
New
Supplementary Document
2020-11-24
Supplementary Document
2020-11-24
Supplementary Document
2011-07-07
Supplementary Document
2011-07-07
Supporting Statement A
2020-11-24
Supporting Statement B
2020-11-24
Supplementary Document
2011-07-06
IC Document Collections
IC ID
Document
Title
Status
247870 New
ICR Details
3117-0222 202011-3117-001
Received in OIRA 201708-3117-001
ITC USITC-OP-17-001
Collection of Qualitative Feedback on Agency Service Delivery
Extension without change of a currently approved collection   No
Regular 11/24/2020
  Requested Previously Approved
36 Months From Approved 01/31/2021
1,800 1,800
900 900
60,300 60,300

Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, the U.S. International Trade Commission seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. For further background see OMB Memorandum M-11-26 (June 15, 2011).

EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  
None

Not associated with rulemaking

  85 FR 59544 09/22/2020
85 FR 75032 11/24/2020
No

0

  Total Request Previously Approved Change Due to New Statute Change Due to Agency Discretion Change Due to Adjustment in Estimate Change Due to Potential Violation of the PRA
Annual Number of Responses 1,800 1,800 0 0 0 0
Annual Time Burden (Hours) 900 900 0 0 0 0
Annual Cost Burden (Dollars) 60,300 60,300 0 0 0 0
No
No

$14,382
Yes Part B of Supporting Statement
    No
    No
No
No
No
No
Jeremy Wise 202-205-3190 [email protected]

  No

On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).
The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:
 
 
 
 
 
 
 
    (i) Why the information is being collected;
    (ii) Use of information;
    (iii) Burden estimate;
    (iv) Nature of response (voluntary, required for a benefit, or mandatory);
    (v) Nature and extent of confidentiality; and
    (vi) Need to display currently valid OMB control number;
 
 
 
If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.
11/24/2020


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