Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form INV-1 OINV External Feedback Survey Form and Instruction	New
Form Website-1 Website feedback survey Form and Instruction	New
Form MTBPS-1 MTBPS Form and Instruction	New
30-day notice (82FR40168) 08242017.pdf Supplementary Document	2017-08-24
60-day 05262017-82FR24398.pdf Supplementary Document	2017-08-21
EO13571.pdf Supplementary Document	2011-07-07
m11-24.pdf Supplementary Document	2011-07-07
USITC-Support statement part A.docx Supporting Statement A	2017-08-21
USITC-Support statement part B.docx Supporting Statement B	2017-08-21
m11-26.pdf Supplementary Document	2011-07-06

IC Document Collections

IC ID	Document Title	Status
236497	OINV External Feedback Survey Form and Instruction	New
234770	Website feedback survey Form and Instruction	New
228762	MTBPS Form and Instruction	New

ICR Details

OMB Control No: 3117-0222	ICR Reference No: 201708-3117-001
Status: Active	Previous ICR Reference No: 201407-3117-003
Agency/Subagency: ITC	Agency Tracking No: USITC-OP-17-001
Title: Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 10/24/2017
	Date Received in OIRA: 08/24/2017
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	10/31/2020	36 Months From Approved	10/31/2017
Responses	1,800	0	1,995
Time Burden (Hours)	900	0	1,118
Cost Burden (Dollars)	60,300	0	74,852

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Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, the U.S. International Trade Commission seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. For further background see OMB Memorandum M-11-26 (June 15, 2011).

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 24398	05/26/2017
30-day Notice:	Federal Register Citation:	Citation Date:
	82 FR 40168	08/24/2017
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 3

IC Title	Form No.	Form Name
OINV External Feedback Survey	INV-1	OINV Feedback Survey
Website feedback survey	Website-1	Website feed back
MTBPS	MTBPS-1	MTBPS Questionnaire

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,800	1,995	0	-195	0	0
Annual Time Burden (Hours)	900	1,118	0	-218	0	0
Annual Cost Burden (Dollars)	60,300	74,852	0	-14,552	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Using Information Technology

Short Statement: With the success of past customer service feedback questionnaires the Commission anticipates asking for comments on different programs. While more programs are being assessed both the total number of responses and total response time have decreased. The absolute number of possible respondents has decreased by 65 responses per year and the time to complete the questionnaires has decreased by nearly 25 percent; reducing the total number of burden hours.

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Annual Cost to Federal Government: $12,060

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Does this ICR request any personally identifiable information (see OMB Circular No. A-130 for an explanation of this term)? Please consult with your agency's privacy program when making this determination.     No

Does this ICR include a form that requires a Privacy Act Statement (see 5 U.S.C. §552a(e)(3))? Please consult with your agency's privacy program when making this determination.     No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 08/24/2017

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