Collection of Qualitative Feedback on Agency Service Delivery

Forms and Documents

Document Name	Status
Form Screener Usability testing Form and Instruction	New
Form OP1-2 Title VII Feedback Form and Instruction	New
79FR43780_07282014.pdf Supplementary Document	2014-07-31
79FR31981_06032014.pdf Supplementary Document	2014-07-31
EO13571.pdf Supplementary Document	2011-07-07
m11-24.pdf Supplementary Document	2011-07-07
USITC-Support Statement--part A.docx Supporting Statement A	2014-07-31
USITC-Support Statement--part B.docx Supporting Statement B	2014-07-31
m11-26.pdf Supplementary Document	2011-07-06

IC Document Collections

IC ID	Document Title	Status
226511	Title VII Feedback Other-SPDD Form	New
223883	Usability testing Form and Instruction	New
217983	337 Mediation feedback Other-SPDD	New
217258	Title VII Feedback Form and Instruction	New
216250	EDIS Customer Feedback Other-Supporting Documentation	New

ICR Details

OMB Control No: 3117-0222	ICR Reference No: 201407-3117-003
Status: Historical Active	Previous ICR Reference No: 201107-3117-001
Agency/Subagency: ITC	Agency Tracking No: USITC-OP-11-001
Title: Collection of Qualitative Feedback on Agency Service Delivery
Type of Information Collection: Revision of a currently approved collection	Common Form ICR:  No
Type of Review Request: Regular
OIRA Conclusion Action: Approved without change	Conclusion Date: 09/09/2014
	Date Received in OIRA: 08/07/2014
Terms of Clearance:

	Inventory as of this Action	Requested	Previously Approved
Expiration Date	09/30/2017	36 Months From Approved	09/30/2014
Responses	1,995	0	1,785
Time Burden (Hours)	1,118	0	1,371
Cost Burden (Dollars)	74,852	0	94,599

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Abstract: Executive Order 12862 directs Federal agencies to provide service to the public that matches or exceeds the best service available in the private sector. In order to work continuously to ensure that our programs are effective and meet our customers' needs, the U.S. International Trade Commission seeks to obtain OMB approval of a generic clearance to collect qualitative feedback on our service delivery. For further background see OMB Memorandum M-11-26 (June 15, 2011).

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Authorizing Statute(s): EO: EO 12862 Name/Subject of EO: Setting Customer Service Standards
   EO: EO 13571 Name/Subject of EO: Streamlining Service Delivery and Improving Customer Service
  

Citations for New Statutory Requirements: None

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Associated Rulemaking Information
RIN:	Stage of Rulemaking:	Federal Register Citation:	Date:
	Not associated with rulemaking

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Federal Register Notices & Comments
60-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 31981	06/03/2014
30-day Notice:	Federal Register Citation:	Citation Date:
	79 FR 43780	07/28/2014
Did the Agency receive public comments on this ICR? No

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Number of Information Collection (IC) in this ICR: 5

IC Title	Form No.	Form Name
Usability testing	Screener, Moderator	Screener UX ,   Moderator Guide
EDIS Customer Feedback	EDIS-2	EDIS Customer Service Feedback
337 Mediation feedback	337_Feedback	Section 337 Mediation Survey
Title VII Feedback	OP1-2	Title VII Customer Service Feedback Survey
Title VII Feedback	2017_A	Title VII Feedback 2017

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ICR Summary of Burden

	Total Approved	Previously Approved	Change Due to New Statute	Change Due to Agency Discretion	Change Due to Adjustment in Estimate	Change Due to Potential Violation of the PRA
Annual Number of Responses	1,995	1,785	0	210	0	0
Annual Time Burden (Hours)	1,118	1,371	0	-253	0	0
Annual Cost Burden (Dollars)	74,852	94,599	0	-19,747	0	0

Burden increases because of Program Change due to Agency Discretion: No

Burden Increase Due to:

Burden decreases because of Program Change due to Agency Discretion: Yes

Burden Reduction Due to: Using Information Technology

Short Statement: With the success of past customer service feedback questionnaires the Commission anticipates asking for comments on different programs. While the absolute number of possible respondents has increased the time to complete the questionnaires has decreased; reducing the total number of burden hours.

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Annual Cost to Federal Government: $18,360

Does this IC contain surveys, censuses, or employ statistical methods? Yes Part B of Supporting Statement

Is the Supporting Statement intended to be a Privacy Impact Assessment required by the E-Government Act of 2002? No

Is this ICR related to the Affordable Care Act [Pub. L. 111-148 & 111-152]? No

Is this ICR related to the Dodd-Frank Wall Street Reform and Consumer Protection Act, [Pub. L. 111-203]? No

Is this ICR related to the American Recovery and Reinvestment Act of 2009 (ARRA)? No

Is this ICR related to the Pandemic Response? Uncollected

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Common Form ICR:  No

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On behalf of this Federal agency, I certify that the collection of information encompassed by this request complies with 5 CFR 1320.9 and the related provisions of 5 CFR 1320.8(b)(3).

The following is a summary of the topics, regarding the proposed collection of information, that the certification covers:

(a) It is necessary for the proper performance of agency functions;

(b) It avoids unnecessary duplication;

(c) It reduces burden on small entities;

(d) It uses plain, coherent, and unambiguous language that is understandable to respondents;

(e) Its implementation will be consistent and compatible with current reporting and recordkeeping practices;

(f) It indicates the retention periods for recordkeeping requirements;

(g) It informs respondents of the information called for under 5 CFR 1320.8 (b)(3) about:

(i) Why the information is being collected;

(ii) Use of information;

(iii) Burden estimate;

(iv) Nature of response (voluntary, required for a benefit, or mandatory);

(v) Nature and extent of confidentiality; and

(vi) Need to display currently valid OMB control number;

(h) It was developed by an office that has planned and allocated resources for the efficient and effective management and use of the information to be collected.

(i) It uses effective and efficient statistical survey methodology (if applicable); and

(j) It makes appropriate use of information technology.

If you are unable to certify compliance with any of these provisions, identify the item by leaving the box unchecked and explain the reason in the Supporting Statement.

Certification Date: 07/31/2014

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