Form OP1-2 Title VII Customer Service Feedback Survey

Collection of Qualitative Feedback on Agency Service Delivery

Questionnaire Survey

Title VII Feedback

OMB: 3117-0222

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Survey from the U.S. International Trade Commission (USITC) regarding Antidumping / Countervailing Duty (AD/CVD) Questionnaires

1. Since 2012, in how many proceedings (original investigations and full reviews) have you and/or your clients submitted the following types of AD/CVD questionnaires issued by the USITC?

(Answer 0 / 1-4 / 5-8 / 9+)

* U.S. PRODUCER

* U.S. IMPORTER

* U.S. PURCHASER

* FOREIGN PRODUCER / EXPORTER

2. Based on your and/or your clients’ experience, for each of the following factors, please rate on a scale of 1 to 5, where the higher number indicates a better score, the current USITC AD/CVD questionnaires (see generic questionnaires located at http://www.usitc.gov/trade_remedy/question.htm ).

(Answer 1 / 2 / 3 / 4 / 5 / Don’t Know)

* Clarity of instructions

* Understandability of questions

* Security of reported data and information

* Security of metadata

* Ease of multi-user input

* Ease of initial completion / input

* Data reconciliation checks for internal accuracy

* Data “autosum” features for reporting data

* Ease of reviewing draft response (identifying issues prior to submission to the USITC)

* Ease of revising draft response (internal editing prior to submission to the USITC)

* Ease of submitting original response

* Ease of serving original response

* Ease of submitting revised response

* Ease of serving revised response

3a. Since 2012, have you and/or your clients received questionnaires from AD/CVD authorities other than the USITC (e.g., from the U.S. Department of Commerce (ITA) or from AD/CVD authorities outside the United States)?

(Answer No / Yes – identify; Yes response activates “3b” and “3c”)

3b. Please describe the format of the questionnaires that you and/or your clients received from AD/CVD authorities other than the USITC.

(Answer No / Yes - describe for each “Yes” response)

  • WORD

  • PDF

  • EXCEL

  • Web-based questionnaires

  • Other

3c. In general, was the USITC questionnaire process easier or more difficult than for the listed AD/CVD authorities?

(Answer Easier / More Difficult / Mixed – please describe any features of other authorities’ questionnaires that make them easier to respond to than USITC questionnaires.)



4a. Since 2012, have you and/or your clients received questionnaires (large scale requests for substantial quantitative information) from government agencies relating to matters other than AD/CVD investigations?

(Answer No / Yes; Yes response activates “4b”)

4b. Please describe any features of these questionnaires that you feel could be applied to the USITC’s questionnaires to improve information gathering.

(Answer with description)





5a. Based on your and/or your clients’ experience with government questionnaires, for each of the following questionnaire formats, please rate on a scale of 1 to 5, where the higher number indicates a better score, the ease of providing largely qualitative information (responding to narrative questions).

(Answer 1 / 2 / 3 / 4 / 5)

  • WORD

  • PDF

  • EXCEL

  • Web-based questionnaires

  • Other (describe)

5b. Based on your and/or your clients’ experience with government questionnaires, for each of the following questionnaire formats, please rate on a scale of 1 to 5, where the higher number indicates a better score, the ease of providing largely quantitative information (responding to numerical data questions).

(Answer 1 / 2 / 3 / 4 / 5)

  • WORD

  • PDF

  • EXCEL

  • Web-based questionnaires

  • Other (describe)



6. Please provide any suggestions you may have for improving the USITC’s questionnaires and the process for submitting them.

(Answer Narrative)

File Typeapplication/vnd.openxmlformats-officedocument.wordprocessingml.document
AuthorCorkran, Douglas
File Modified0000-00-00
File Created2021-01-27

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