Training for PHA staff on time measurement

Appendix B. Screen Flow for Random Moment Sampling

PART 1. ENTRY SCREENS (ALL PARTICIPANTS)

1. Today at 3pm, what were you primarily working on? (Select one.)

   1. Work primarily related to the regular tenant-based HCV program  go to screen 3

   2. Work primarily related to special voucher programs ( homeownership, HUD-VASH, state voucher program, project-based vouchers)  go to screen 2¹

   3. Work primarily related to the Family Self Sufficiency (FSS) Program  go to screen 11 (FSS)

   4. In training related to regular HCV, FSS, or special voucher programs  go to screen 13 (Closing Screen)

   5. Work primarily related to some other program or activity (public housing, tax credits)  go to screen 13 (Closing Screen)

   6. In training not related to voucher programs  go to screen 13 (Closing Screen)

   7. Lunch/Break/ time off/downtime  go to screen 13 (Closing Screen)

2. Which program did your work relate to? (Select one.)²

   1. Project-Based Vouchers

   2. Homeownership Vouchers

   3. HUD-VASH

   4. Family Unification Program (FUP)

   5. Mainstream Vouchers (vouchers for people with disabilities)

   6. Non-Elderly Disabled Vouchers (NED)

   7. Tenant Protection Vouchers (public housing demolition/disposition or multifamily conversion)

   8. Disaster Voucher Program (DVP)

   9. Other program

• Go to screen 3

3. Which of the following areas were you working in? (Select one.)

   1. Initial intake and eligibility  go to screen 4 (Intake and Eligibility)

   2. Lease up and HAP contracting (initials and moves)  go to screen 5 (Lease Up and HAP)

   3. Ongoing occupancy (and terminations)  go to screen 6 (Ongoing Occupancy)

   4. Inspections (including scheduling)  go to screen 7 (Inspections)

   5. Program monitoring, supervisory activities, and billing and accounting  go to screen 9 (Monitoring, Supervisory, and Accounting)

   6. Activities related to special voucher programs (case management, outreach, community partnerships) go to screen 10 (Special Programs only)

   7. Customer service not related to any of the above activities  go to screen 13 (Closing Screen)

   8. Customer service specifically related to interactions with persons with disabilities  go to screen 13 (Closing Screen)

   9. Community or owner relations not related to any of the above activities  go to screen 13 (Closing Screen)

   10. Staff meetings not related to any of the above activities  go to screen 13 (Closing Screen)

PART 2. ACTIVITY-SPECIFIC SCREENS (EACH PARTICIPANT COMPLETES ONE OR TWO SCREENS)

4. [Intake and Eligibility]. Did the main task you were working on relate to?

   1. Applicant intake  screen 12 (Client Type)

   2. Process port-ins  go to screen 12 (Client Type)

   3. Preparing for or conducting interviews  go to screen 12 (Client Type)

   4. Non-income verification  go to screen 12 (Client Type)

   5. Income verification and calculation  go to screen 12 (Client Type)

   6. Notifying ineligible applicants  go to screen 12 (Client Type)

   7. Denial of eligibility, including informal review  go to screen 12 (Client Type)

   8. Accessible housing  go to screen 13 (Closing Screen)

   9. Entering tenant data, updating forms, filing, or mailing  go to screen 13 (Closing Screen)

5. [Lease Up and HAP]. Did the main task you were working on relate to?

   1. Preparing for or conducting individual briefings  go to screen 12 (Client Type)

   2. Preparing for or conducting group briefings go to screen 13 (Closing Screen)

   3. Processing extension requests  go to screen 12 (Client Type)

   4. RFTA processing and scheduling inspections  go to screen 12 (Client Type)

   5. Rent reasonableness  go to screen 12 (Client Type)

   6. Executing HAP contracts  go to screen 12 (Client Type)

   7. Denial of eligibility, including informal review  go to screen 12 (Client Type)

   8. Accessible Housing  go to screen 13 (Closing Screen)

   9. Entering tenant data, updating forms, filing, or mailing  go to screen 13 (Closing Screen)

6. [Ongoing Occupancy]. Did the main task you were working on relate to?

   1. Preparing for annual recertification  go to screen 12 (Client Type)

   2. Income verification and calculation for annual recertifications  go to screen 12 (Client Type)

   3. Tenant and owner notification for annual recertifications  go to screen 12 (Client Type)

   4. Receive and process move requests  go to screen 12 (Client Type)

   5. Process port-outs  go to screen 12 (Client Type)

   6. Terminations (including informal hearings)  go to screen 12 (Client Type)

   7. Receive and process interim requests  go to screen 12 (Client Type)

   8. Rent reasonableness  go to screen 12 (Client Type)

   9. Accessible Housing  go to screen 13 (Closing Screen)

   10. Entering tenant data, updating forms, filing, or mailing  go to screen 13 (Closing Screen)

7. [Inspections]. Did the main task you were working on relate to?

   1. Scheduling inspections and notifications  go to screen 13 (Closing Screen)

   2. HQS enforcement  go to screen 13 (Closing Screen)

   3. Entering tenant data, updating forms, filing, or mailing  go to screen 13 (Closing Screen)

   4. Preparing to go out on inspection  go to screen 8 (Inspection Type)

   5. Driving to and from an inspection/no-shows  go to screen 8 (Inspection Type)

   6. Conducting an inspection  go to screen 8 (Inspection Type)

   7. Post-inspection paperwork  go to screen 13 (Closing Screen)

   8. Accessible Housing  go to screen 13 (Closing Screen)

8. [Inspection Type]. What type of inspection was it?

   1. Initial/move in inspection, including reinspections  go to screen 13 (Closing Screen)

   2. Annual inspection, including reinspections  go to screen 13 (Closing Screen)

   3. Complain, QC, or other type of inspection  go to screen 13 (Closing Screen)

9. [Monitoring, Supervisory, Accounting]. Did the main task you were working on relate to?

   1. Program Monitoring  go to screen 13 (Closing Screen)

   2. Supervisory activities  go to screen 13 (Closing Screen)

   3. Billing and accounting activities  go to screen 13 (Closing Screen)

10. [Special Programs Only]. Did the main task you were working on relate to?

    1. Working with a non-PHA partner  go to screen 13 (Closing Screen)

    2. Marketing and outreach  go to screen 13 (Closing Screen)

    3. Case management or supportive services  go to screen 13 (Closing Screen)

    4. Occupancy-related tasks  go to screen 13 (Closing Screen)

    5. Processing program exits  go to screen 13 (Closing Screen)

    6. Homeownership closings  go to screen 13 (Closing Screen)

    7. Entering tenant data, updating forms, filing, or mailing  go to screen 13 (Closing Screen)

11. Family Self Sufficiency (FSS)

    1. Working with a non-PHA partner  go to screen 13 (Closing Screen)

    2. Marketing and outreach  go to screen 13 (Closing Screen)

    3. Case management or supportive services  go to screen 13 (Closing Screen)

    4. FSS escrow monitoring or payouts  go to screen 13 (Closing Screen)

    5. Processing program exits  go to screen 13 (Closing Screen)

    6. Entering tenant data, updating forms, filing, or mailing  screen 13 (Closing Screen)

PART 3. CLIENT TYPES (COMPLETE ONLY FOR SOME ACTIVITIES)

12. [Client Type]. What type of client did your work relate to? (Select one or more.)

    1. Formerly/Currently Homeless

    2. Elderly

    3. Non-Elderly Disabled

    4. Non-Disabled Small Family (1-5 members)

    5. Non-Disabled Large Family (6+ members)

    6. Not able to specify

• Go to screen 13

PART 4. CLOSING SCREEN (ALL PARTICIPANTS)

13. [Closing screen]. So you were working on [all answers from above] at 3pm today?

    1. Yes

    2. No  Return to screen 1

[End of Notification]

 

 

1 Only applies to PHAs that operate one of the program types listed in screen 2.

2 Determine in advance which programs are offered by the PHAs in the sample and only show the programs offered.

Abt Associates Inc. Appendix B. Screen Flow for Random Moment Sampling 4