344 CQs 344 CQs 7-19-10

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2010 344 CQs for OMB 7-19-2010 to 8-8-2010.xlsx

Previously Cleared ICs from prior Generic ICR

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CDs and Answer choices)




























DOJ Cops v2


















AED12430
Please rank the top 3 factors that brought you to the website today. (Rank 1 = Most important)
Rank 1
Message/recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums



Randomize



Advertising on social networks (Facebook, My Space, Twitter)








Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with COPS








Promotional email(s) from COPS








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor
AED12431
Rank 2 Message/recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums



Randomize



Advertising on social networks (Facebook, My Space, Twitter)








Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with COPS








Promotional email(s) from COPS








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor
AED12432
Rank 3 Message/recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



Video I saw on YouTube



Adjust Template/Style Sheet



Internet blogs or discussion forums



Randomize



Advertising on social networks (Facebook, My Space, Twitter)








Message directly from the company on a social network








Mobile phone text messages or alerts








Instant Message from a friend or colleague








Familiarity with COPS








Promotional email(s) from COPS








Search engine results








Word of mouth recommendation from someone I know








TV, radio, newspaper, or magazine advertising








Internet advertising








Don't know



Anchor



Other



Anchor










SEER


















EDO04311 K Which resource did you find most helpful to locate the specific cancer statistics? Cancer Stat Fact Sheets
Radio buttons Single No Skip Logic Group Helpful Resource

Cancer Statistics Review






Fast Stats






Cancer Query Systems






SEER*Stat Software






SEER Publications & Monographs






Don’t know





EDO04312 L What types of data and statistics are you looking for? (Check all that apply) By race or ethnicity
Check boxes Multi No Skip Logic Group Types of Data


By stage at diagnosis







Chart or graph format







Data table format







For a geographic region of the US







For a specific cancer site







Other M




EDO04313 M Please specify the types of data and statistics you are looking for.

Text area Single No Skip Logic Group OPS Types of Data




















CMS - Highmark J12








EDO04364
From which of the following social media outlets would you be interested in receiving Highmark Medicare services related information? (Please select all that apply) Facebook
Radio button, one-up vertical Multi Y




Twitter








YouTube








RSS Feed








Podcast








LinkedIn








Other (please specify) J




EDO04365 J Please list the other social media outlet:

Text area, no char limit



EDO04366
Does your place of business allow you to access social media outlets during work hours? (i.e. Facebook, YouTube etc.) Yes
Radio button, one-up vertical Single Y




No K




EDO04367 K Would you access Highmark Medicare Services social media outlets for information during off/non-business hours? Yes
Radio button, one-up vertical Single Y




No















Travel michigan.org


















EDO04373
Please tell us which, if any, of the top navigational links you used on the site today? (Select all that apply) Select a City
Checkbox, one-up vertical Multi N
Navigation Links


Places to Stay








Outdoors








Things to Do








Featured Destinations








None of the Above








Not Sure

























NIH Main


















EDO04598
Did you use the site-wide search feature on this site? (open text box in the upper right) Yes 1A Radio-button Yes Single Skip Group Use Search
No
EDO04599 1A How would you rate the helpfulness of the site-wide search? Very helpful
Radio-button N Single Skip Group Rate Search
Somewhat helpful 2A
Not helpful 2A
Other
EDO04600 2A Which of the following describes your experience with the site-wide search? Search difficult to use
Radio-button N Single Skip Group Search Experience
Received too few results
Received too many results
Search results were not what I was looking for
Could not sort or refine results
Other 3A
EDO04601 3A Please briefly explain your experience with the site-wide search.

Text area, no char limit N Single Skip Group OPS Search Experience
EDO04602 1A How would you improve the site-wide search function at NIH.gov?

Text area, no char limit N Single Skip Group OE Improve Search










FEMA Main v2


















EDO04368
Did you visit the FEMA.gov homepage today? Yes
Radio button, one-up vertical Single Y
Homepage



No








Not Sure





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