CFTC v2 CFTC v2

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Overview

Current Model Qsts
Current Custom Qsts
Types

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Sheet 1: Current Model Qsts

Model Instance Name:
CFTC V2
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	6/1/2009
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	23	What is your overall satisfaction with this site?	26	How likely are you to return to this site?
2	Please rate the quality of information on this site.	24	How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
3	Please rate the freshness of content on this site.	25	How does this site compare to your idea of an ideal website?	27	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Not Very Likely, 10=Very Likely)
4	Please rate the usefulness of the features provided on this site.				How likely are you to use this site as your primary resource for obtaining information about the CFTC?
5	Please rate the convenience of the features on this site.
6	Please rate the variety of features on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the visual appeal of this site.
8	Please rate the balance of graphics and text on this site.
9	Please rate the readability of the pages on this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate how well the site is organized.
11	Please rate the options available for navigating this site.
12	Please rate how well the site layout helps you find what you are looking for.
13	Please rate the number of clicks to get where you want on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate how quickly pages load on this site.
15	Please rate the consistency of speed from page to page on this site.
16	Please rate the ability to load pages without getting error messages on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
23	Please rate the relevance of search results on this site.
24	Please rate the organization of search results on this site.
25	Please rate how well the search results help you decide what to select.
26	Please rate how well the search feature helps you to narrow the results to find what you want.

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Sheet 2: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE

CFTC V2

underlined & italicized: RE-ORDER

MID: Existing Measure - Please fill in; New Measure - DOT will fill in

pink: ADDITION

Date:

6/1/2009

blue + -->: REWORDING

CFTC V2 CUSTOM QUESTION LIST

QID (Group ID)

Skip Logic Label

Question Text

Answer Choices (limited to 50 characters)

Skip to

Type (select from list)

Single or Multi

Required Y/N

Special Instructions

25 character limit. Leave blank if you want DOT to fill this part out. CQ Label

What best describes you?

Futures industry professional

Radio button, one-up vertical

Single

Y

Non-professional trader

Student

Academic/researcher

International visitor

Attorney

General public

Media/journalist

CFTC staff

Government: Federal/state/local

Other, please specify

A

OPS Group

A

Specifically, what best describes you?

Text area, no char limit

N

OPS Group

How frequently do you visit this site?

Daily

Radio button, one-up vertical

Single

Y

Two to three times per week

About once a month

Every few months

Every six months or less

This is my first visit

: Type 5 OPS What is your primary reason for visiting CFTC.gov today?

Market reports

B

Radio button, one-up vertical

Single

Y

Skip Logic Group

Federal Register and comments

Legal and regulatory information

Industry filings and comments

CFTC news and events

Education center

CFTC Career Information

Filing a complaint

CFTC contact information

Sanctions and disciplinary actions

Other (please specify)

A

A

Specifically, what is your primary reason for visiting?

Text area, no char limit

N

Skip Logic Group

B

: Type 1 OPS If you are here to access Market Reports, which report(s) are you looking for?

Commitments of Traders

Checkbox, one-up vertical

Multi

Y

Skip Logic Group

This Month in Futures Markets

Cotton On-Call

Bank Participation in the Futures and Options Markets

CUSIPS Delivered for CBOT Treasury Futures Contracts

Financial Data for Futures Commission Merchants

Futures Industry Registrants by Location

What information or features would you like to see added to CFTC.gov?

Text area, no char limit

N

How can we serve you better? Please give us your suggestions and comments.

Text area, no char limit

N

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Sheet 3: Types

Types		Instructions
Text field, <100 char		Randomize
Text area, no char limit		Shared
Drop down, select one		OPS Group
Radio button, one-up vertical		Matrix Group
Radio button, two-up vertical		Rank Group
Radio button, three-up vertical		Comparative Matrix Group
Radio button, scale, has don't know		Skip Logic Group
Radio button, scale, no don't know		Multiple Lists Group
Checkbox, one-up vertical		Partitioned
Checkbox, two-up vertical
Checkbox, three-up vertical