489 CQs 489 CQ 1031-2011

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 489 CQs for OMB started 10-31-2011.xlsx

488 USGS Gap Analysis - 515 SSA Electronic Access

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CQs and Answer choices)
Disability.gov v2 U.S. Department of Labor
Which type of information were you looking for on Disability.gov today? (Please select the best answer.) Only information on programs or services in my state

Only information on national programs or services

Information on both national and state programs or services
In general, which subject(s) did you want to get information about? (Please select all that apply.) Employment (such as finding a job, starting a business or hiring someone with a disability)

Benefits (such as getting Social Security (SSI/SSDI), Veterans or other benefits, paying for prescriptions or home energy assistance)

Housing (such as getting Section 8 housing, finding an affordable apartment, buying a house or housing discrimination)

Civil Rights (such as information about the Americans with Disabilities Act (ADA) and other laws & regulations or filing a complaint)

Education (such as money for school, going to college or teaching students with disabilities)

Health (such as specific disabilities, getting health insurance, dental or health care or caregiver resources)

Community Life (such as accessible sports, volunteering or independent living)

Technology (such as assistive technology, accessible technology or help paying for technology)

Transportation (such as getting a ride, accessible transportation and paying for vehicle modifications)

Emergency Preparedness (such as emergency/disaster preparedness at home or work or emergency management)

I’m not sure which subject to choose
Please explain what information you were looking for:
How did you look for information on Disability.gov? (Please select the best answer.) I used the search engine

I used the “Information by Topic” menu on the left side of the page

I used both the search engine and the “Information by Topic” menu on the left side of the page
Please rate your overall happiness with the site’s search engine. 1 = Very unhappy

2

3

4

5

6

7

8

9

10=Very happy
Did the search engine help you find the information you were looking for on Disability.gov today? Yes

No
How can we make the search engine more useful to you?
Tell us more about your search experience. (Please select all that apply) I didn’t know which word or phrase to enter into the search engine to find the information I was looking for

The results were not what I was looking for

There were not enough results

There was not enough information in the description of the results to decide which resource to choose

Many of the search results looked like the same resource

There were too many results

The results were not organized in a helpful way

The link didn’t take me to where I thought it was going to go

I had a different problem with the search results
Please explain where you expected the link to take you:
Please explain the problem you had with your search results:
Did you use the magnifying glass icon under each search result to see where the resource is located on the site? Yes

No
Please tell us the exact word or phrase you typed into the search engine:
Did you use the Advanced Search? Yes

No
Did you have any problems using the “Information by Topic” menu on the left side of the page to find information on the site? Yes

No
How can we make the “Information by Topic” menu easier to use?
Please tell us which categories and subcategories you visited today:
Which option was more helpful? I liked using the “Information by Topic” menu on the left side of the page to help me find the resources I wanted

I liked using the search engine to help me find the resources I wanted
Did the search engine help you find the information you were looking for on Disability.gov today? Yes

No
How can we make the search engine more useful to you?
Tell us more about your search experience. (Please select all that apply) I didn’t know which word or phrase to enter into the search engine to find the information I was looking for

The results were not what I was looking for

There were not enough results

There was not enough information in the description of the results to decide which resource to choose

Many of the search results looked like the same resource

There were too many results

The results were not organized in a helpful way

The link didn’t take me to where I thought it was going to go

I had a different problem with the search results
Please explain where you expected the link to take you:
Please explain the problem you had with your search results:
Did you use the magnifying glass icon under each search result to see where the resource was located on the site? Yes

No
Please tell us the exact word or phrase you typed into the search engine:
Did you use the Advanced Search? Yes

No
Did you have any problems using the “Information by Topic” menu to find information on the site? Yes

No
How can we make the “Information by Topic” menu easier to use?
Please tell us which categories and subcategories you visited today:
Disability.gov is a web portal that directs people to information and resources on other websites. Before reading this statement, did you know that Disability.gov is a portal that sends you to other sites for information? Yes

No






FEMA RKB FEMA
Which occupational category best describes you? Law Enforcement

Fire Department

Emergency Medical Services

Emergency Manager

Grant Writer

Public Health

Manufacturer

Military

Government

Other, please specify:
Please specify other work category.
What is your primary reason for visiting the RKB website?   Product

FEMA Preparedness Grants & AEL

Grants and Assistance Programs

Publications & References

Training & Education

Standards

Focus Areas

SEL & Integrated Display

Operational Assessments

Certifications & Declarations

NIMS Resource Types

Safety Notices

SAVER

Target Capabilities List

Decontamination Efficacy Matrix

LLIS

Other, please specify:
Please specify other reason for visit.
Which areas of the RKB site have you accessed in the last 6 months? Products

FEMA Preparedness Grants & AEL

Other Grants

SEL & Integrated Display

SAVER

LLIS

Training

Focus Areas

Other Content

All

Not Applicable
RKB provides product information that encompasses a vast range of response technologies. Which of the following product sections have you accessed in the last year? Personal Protective Equipment (PPE)

Operational and US&R Equipment

Information Technology

Communications

Detection

Decontamination

Medical

Agricultural Equipment

Additional

Not Applicable
Were you able to accomplish your task today? Yes

Partially

Still looking for information

I had no specific agenda in mind when I visited

No
If you had difficulty accomplishing your task, what specifically were you trying to accomplish on the site today?
What features could the RKB site offer to benefit the community in emergency planning and preparedness?
If you have ever used the ‘Ask An Expert’ feature, please rate your experience. 5 - Very helpful

4 - Helpful

3 - Neutral

2 - Unhelpful

1 - Very unhelpful

I have not used the 'Ask An Expert' feature
Please specify how the RKB staff was unhelpful.
If you have contacted the RKB Help Desk, please rate your experience. 5 - Very helpful

4 - Helpful

3 - Neutral

2 - Unhelpful

1 - Very unhelpful

I have not contacted the Help Desk
Please specify how the RKB staff was unhelpful.
Please rate the registration process? 5 - Very easy

4 - Easy

3 - Neutral

2 - Difficult

1 - Very Difficult

Not applicable
Please specify how the registration process was difficult.
How often do you visit the RKB website?  This is my first visit

Daily

Regularly (at least once a week)

Monthly (1-2 times a month)

Quarterly (3-4 times a year)

Annually (1-2 times a year)
If you could make one improvement to this site, what would it be?

NLM Clinical Trials National Library of Medicine
Which of the following best describes your role visiting ClinicalTrials.gov today? Patient

Family or Friend of Patient

Healthy Person

Clinical Trial Staff

Health Care Provider (e.g., nurse, physician, etc.)

Scientist/Researcher

Librarian or Information Professional

Student/Educator

Clinical Research Support (e.g. regulatory affairs)

Medical Communications

Institutional Review Board (IRB) or Ethics Committee Member

Other, please specify:
NIJ v2 National Institute of Justice
Which best describes you? Agency administrator/ manager

Law enforcement officer

Corrections officer

Officer of the Court

Trainer or educator

Behavioral/ social science researcher

Forensic Science Practitioner

Technology researcher/ developer

Elected/appointed official, or a member of their staffs

Student

General Public

Other
Please specify:
Forest Service Content + Search U.S.D.A. - Forest Service
What is your primary purpose in visiting this site today? General information (e.g. just browsing)

To plan a visit to a national forest or grassland

Contact information (phone numbers)

Scientific information

Employment Opportunities

Volunteering Opportunities

Natural resource management (policy, plans, programs and projects)

Official communications (e.g. news releases or testimony)

Current forest conditions (e.g. fire activity, road closures, weather)

Personal-use Permit information

Commercial-use Permit information

Other (Please specify)
What is your primary purpose in visiting this site today?
What visitor information are you mostly looking for? Information about:-->What information are you seeking to help plan your next visit to a National Forest or Grassland? Current forest conditions (e.g. fire activity, road closures, weather)

Online maps

Off Highway Vehicle (OHV) use

Campground Information

Hiking Information

Permits

Regulations

Roads and access (e.g. road closures)

Other (Please specify)
Other visitor information:
What primary activity will you be doing during your next visit to a national forest or grassland? Alpine Skiing

Bicycling

Boating

Camping

Cabin Rentals

Canoeing

Climbing

Fishing

Hiking

Horse Riding

Hunting

Kayaking

Mountain biking

Nature Viewing

Nordic Skiing

OHV Riding

Outdoor Learning

Picnicking

Rafting

Rock hounding

Scenic Driving

Snowmobiling

Other (Please specify)
Did you use the online maps feature located within the 'Recreation' section of the site during your visit? Yes

No

Not Sure
Please tell us how we can improve your experience with online maps on this site.
Please rate your satisfaction with the online maps on this site. 1=Very Dissatisfied

2

3

4

5

6

7

8

9

10=Very Satisfied
USA.gov v2 U.S. General Services Administration
Did you visit Publications.USA.gov today? Yes

No

Don’t know
What consumer topics are you most interested in? (select all that apply): Health

Money/Finances

Education

Retirement

Nutrition

Consumer complaints

Consumer product recalls

Child/Family topics

Other, please specify:
Other Consumer Topic
Did you come to Publications.USA.gov today to order / download a publication? Yes

No
Please describe your experience in getting a publication (select all that apply): I had problems locating the specific publication I was looking for

The specific publication I was looking for was out of stock

I had difficulty finding the PDF version

I had difficulty understanding the order process

I had technical difficulty downloading the publication (i.e. error messages, ordering process did not complete)

I had difficulty ordering multiple copies of a publication

I had no problems

Other, please specify:
Please specify other experience getting publication:
CMS NHIC DME MAC CMS
How do you feel about the visual balance of graphics and text on this site? (Please select all that apply.) Pages are too busy (too much text and graphics)

Too much text, not enough graphics

Too much graphics, not enough text

Graphics are not clear enough

Graphics are not detailed enough

Graphics are too small

None of the above


NIDCR Site Feedback NIDCR
Overall, the information on this webpage was: Very easy to understand

Easy to understand

Somewhat difficult to understand

Difficult to understand
Does this webpage include…? Too much information

Not enough information

The amount of information included on this webpage was just right
What did you like about this webpage?
What did you dislike or find confusing?
After reading this webpage, do you have any unanswered questions regarding the topic? If yes, what questions?
Which best describes you? Parent/Caregiver

Health Educator

Health care provider

Scientist/Researcher

Media

Student

Teacher

Other
Please explain briefly
Would you recommend this webpage to others? Yes, I would recommend this webpage to others

No, I would not recommend this webpage to others
In your opinion, the information on this webpage is important for (check all that apply): Parents/caregivers

Children and youth

Health care providers (ex. physicians, dentists, dental hygienists, nurses)

Health educators

Teachers

Students

Other
What other oral health topics are of interest to you?
How would you prefer to access information on these oral health topics? (Check all that apply): Print (booklet, factsheet, poster, etc.)

Animation/video (YouTube)

Via social media (Facebook/Twitter)

Podcast/audio file

Via mobile phone/device

Text message or alert

Other
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