506 CIA 506 CIA Careers Site V2 2-28-2012
American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys
2012 506 CIA Careers site V2 02-28-12.xlsx
488 USGS Gap Analysis - 515 SSA Electronic Access
OMB: 1090-0008
⚠️ Notice: This form may be outdated. More recent filings and information on OMB 1090-0008 can be found here:
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Custom Qsts
Overview
Model QstsCustom Qsts
Sheet 1: Model Qsts
| Model Instance Name: | |||||
| CIA Careers site V2 | |||||
| MID: Vkcl08QEAEts1JR85MBkhw== | |||||
| Date: | 1/25/2010 | ||||
| Model questions utilize the ACSI methodology to determine scores and impacts | |||||
| ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | |||
| Navigation (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Return (1=Very Unlikely, 10=Very Likely) |
|||
| Please rate how well the site is organized. | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
How likely are you to return to this site? | |||
| Please rate the options available for navigating this site. | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Recommend (1=Very Unlikely, 10=Very Likely) | |||
| Please rate how well the site layout helps you find what you are looking for. | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
How likely are you to recommend this site to someone else? | |||
| Please rate the number of clicks to get where you want on this site. | Apply for Job (1=Very Unlikely, 10=Very Likely) |
||||
| Look and Feel (1=Poor, 10=Excellent, Don't Know) | How likely are you to use this site to apply for a specific job within the next month? | ||||
| Please rate the visual appeal of this site. | |||||
| Please rate the balance of graphics and text on this site. | |||||
| Please rate the readability of the pages on this site. | |||||
| Site Performance (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate how quickly pages load on this site. | 
|
||||
| Please rate the consistency of speed from page to page on this site. | |||||
| Please rate the ability to load pages without getting error messages on this site. | |||||
| Functionality (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate the usefulness of the features provided on this site. | |||||
| Please rate the convenience of the features on this site. | |||||
| Please rate the variety of features on this site. | |||||
| Job Descriptions (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate how understandable job descriptions are on this site. | |||||
| Please rate the level of detail of job descriptions on this site. | |||||
| Please rate how well the job descriptions provide answers to your questions. | |||||
| Job Search (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate the relevance of job search results on this site. | |||||
| Please rate the organization of job search results on this site. | |||||
| Please rate how well the job search results help you decide what job listings to select. | |||||
| Please rate how well the search feature helps you to narrow the results to find job listings you want. | |||||
| Job Application Process (1=Poor, 10=Excellent, Don't Know) | |||||
| Please rate the instructions for applying for a job on this site. | |||||
| Please rate the process of applying for a job on this site. | |||||
| Please rate the simplicity of applying for a job on this site. | |||||
Sheet 2: Custom Qsts
| Model Instance Name: | ||||||||||
| CIA Careers site V2 |
underlined & italicized: RE-ORDER | |||||||||
| MID: Vkcl08QEAEts1JR85MBkhw== | pink: ADDITION | |||||||||
| Date: | 3/1/2008 | blue + -->: REWORDING | ||||||||
| CIA Careers site V2 CUSTOM QUESTION LIST |
||||||||||
| QID (Group ID) |
Skip Logic Label | Question Text | Answer Choices (limited to 50 characters) |
Skip to | Type (select from list) | Single or Multi | Required Y/N |
Special Instructions | CQ Label | |
| EDO0480 | How frequently do you visit this site? | EDO0480A001 | First time | Drop down, select one | Single | Y | Frequency of Visit | |||
| EDO0480A002 | More than once a day | |||||||||
| EDO0480A003 | Daily | |||||||||
| EDO0480A004 | About once a week | |||||||||
| EDO0480A005 | About once a month | |||||||||
| EDO0480A006 | Every 6 months or less | |||||||||
| EDO0481 | What is your primary purpose in coming to the site today? | EDO0481A001 | Submit resume for employment | Radio button, one-up vertical | Single | Y | OPS Group | Purpose of Vist | ||
| EDO0481A002 | Research employment opportunities | |||||||||
| EDO0481A006 | Research internship opportunities | |||||||||
| EDO0481A003 | Research CIA in general | |||||||||
| EDO0481A004 | Just browsing | |||||||||
| EDO0481A005 | Other, please specify: | A | ||||||||
| EDO0482 | A | Other primary reason | Text area, no char limit | Other Purpose | ||||||
| EDO0483 | Which sections of the site did you visit today? (select all that apply) | EDO0483A001 | Life at CIA | Checkbox, one-up vertical | Multi | Y | Sections Visited | |||
| EDO0483A002 | Diversity | |||||||||
| EDO0483A003 | Careers | |||||||||
| EDO0483A004 | Student Opportunities | |||||||||
| EDO0483A005 | Military Transition | |||||||||
| EDO0483A006 | FAQs | |||||||||
| EDO0483A007 | Other | |||||||||
| EDO0484 | Are you actively searching for a job? | EDO0484A001 | Yes | E | Radio button, one-up vertical | Single | Y | Skip Logic Group | Job Search | |
| EDO0484A002 | No | |||||||||
| ACQCol0009864 | E | Are you mainly looking for full-time or part-time work? | ACQCol0009864A01 | Full-time | Radio button, one-up vertical | Single | Y | Skip Logic Group | Job Hours | |
| ACQCol0009864A02 | Part-time | |||||||||
| EDO0485 | What type of career are you pursuing? | EDO0485A001 | Science, Engineering, and Technology | Radio button, one-up vertical | Single | Y | OPS Group | Career Type | ||
| EDO0485A004 | Clandestine Service (e.g. operations officer) | |||||||||
| EDO0485A005 | Language Position | |||||||||
| EDO0485A006 | Analytical Position | |||||||||
| EDO0485A009 | Business, IT, and Security (e.g. support and professional services, protective/security agents) | |||||||||
| EDO0485A008 | Other, please specify: | B | ||||||||
| EDO0486 | B | Other type of career | Text area, no char limit | Other Career Type | ||||||
| EDO0487 | Did you find the information you were looking for on the site today? | EDO0487A001 | Yes | Drop down, select one | Single | Y | Skip Logic Group | Accomplished Task | ||
| EDO0487A002 | No | C | ||||||||
| EDO0487A003 | Not Yet | C | ||||||||
| EDO0488 | C | Please specify what you could not find: | Text area, no char limit | N | Looking For | |||||
| ACQwil0011133 | Did you experience any technical difficulties on the site today? | ACQwil0011133A02 | Yes, I had technical difficulties with the application | Checkbox, one-up vertical | Multi | Y | Skip Logic Group | Technical Problems | ||
| ACQwil0011133A03 | Yes, I experienced broken links or error messages (please specify) | A | ||||||||
| ACQwil0011133A04 | Yes, I experienced another kind of technical difficulty (please describe) | B | ||||||||
| No | 8889 | |||||||||
| ACQwil0011134 | A | Where specifically did you encounter broken links or error messages? | Text area, no char limit | Single | N | Skip Logic Group | OE Tech Application Links Errors | |||
| ACQwil0011135 | B | Please describe the technical difficulty you experienced. | Text area, no char limit | Single | N | Skip Logic Group | OE Tech Other | |||
| EDO0491 | What is one improvement you would make to the CIA Careers site? | Text area, no char limit | N | OE_Improvement | ||||||
| EDO0492 | How did you hear about the site? | EDO0492A001 | Assumed CIA has a career website | OPS Group | Hear About Site | |||||
| EDO0492A002 | From the CIA.gov main site | |||||||||
| EDO0492A003 | Search Engine | |||||||||
| EDO0492A004 | Other Internet Site | |||||||||
| EDO0492A005 | Friend/Family | |||||||||
| EDO0492A006 | From Intelligence.gov site | |||||||||
| EDO0492A007 | Television/Radio | |||||||||
| EDO0492A008 | Newspaper/Magazine | |||||||||
| EDO0492A009 | ||||||||||
| EDO0492A010 | ||||||||||
| EDO0492A011 | Received a text message | |||||||||
| EDO0492A012 | Other, please specify: | A | ||||||||
| EDO0492a | A | Please specify how you heard about the CIA Careers site: | Text area, no char limit | N | OPS Group | Hear About Other | ||||
| EDO0493 | What is your gender? | EDO0493A001 | Male | Drop down, select one | Single | N | Gender | |||
| EDO0493A002 | Female | |||||||||
| EDO0493A003 | Prefer not to respond | |||||||||
| EDO0494 | What is your age? | EDO0494A001 | <18 | Drop down, select one | Single | N | Age | |||
| EDO0494A002 | 18 - 30 | |||||||||
| EDO0494A003 | 31 - 40 | |||||||||
| EDO0494A004 | 41 - 50 | |||||||||
| EDO0494A005 | 51 - 60 | |||||||||
| EDO0494A006 | 61+ | |||||||||
| EDO0494A007 | Prefer not to respond | |||||||||
| EDO0495 | Which of the following best describes the highest level of education you have attained? | EDO0495A001 | Have not graduated high school | Drop Down, Select once | Single | N | Education | |||
| EDO0495A002 | High school graduate | |||||||||
| EDO0495A003 | Some college, trade, technical or vocational training | |||||||||
| EDO0495A004 | College graduate | |||||||||
| EDO0495A005 | Post graduate degree | |||||||||
| EDO0495A006 | Prefer not to answer | |||||||||
| File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
| File Modified | 0000-00-00 |
| File Created | 0000-00-00 |
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