Model Instance Name: | ||||||||
FTC.gov Satisfaction Survey | ![]() |
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MID: | 44tglcx05IE91JYUdxIBlA== | |||||||
Partitioned (Y/N)? | Y | |||||||
Date: | 2/1/2012 | |||||||
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Model questions utilize the ACSI methodology to determine scores and impacts | ||||||||
ELEMENTS (drivers of satisfaction) | CUSTOMER SATISFACTION | FUTURE BEHAVIORS | ||||||
Site Information (1=Poor, 10=Excellent, Don't Know) | Satisfaction | Recommend (1=Very Unlikely, 10=Very Likely) | ||||||
1 | Please rate the thoroughness of information on this site. | 20 | What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied) |
23 | How likely are you to recommend this site to someone else? | |||
2 | Please rate how understandable the information is on this site. | 21 | How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
Primary Resource (1=Very Unlikely, 10=Very Likely) | ||||
3 | Please rate how well the information provides answers to your questions. | 22 | How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close) |
24 | How likely are you to use this site as your primary resource for obtaining information from this organization? | |||
Navigation (1=Poor, 10=Excellent, Don't Know) | Return (1=Very Unlikely, 10=Very Likely) | |||||||
4 | Please rate how well the site is organized. | 25 | How likely are you to return to this site? | |||||
5 | Please rate the options available for navigating this site. | ![]() |
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6 | Please rate how well the site layout helps you find what you are looking for. | |||||||
7 | Please rate the number of clicks to get where you want on this site. | |||||||
Look and Feel (1=Poor, 10=Excellent, Don't Know) | ||||||||
8 | Please rate the visual appeal of this site. | |||||||
9 | Please rate the balance of graphics and text on this site. | |||||||
10 | Please rate the readability of the pages on this site. | |||||||
Online Transparency (1=Poor, 10=Excellent, Don't Know) | ||||||||
11 | Please rate how thoroughly this site discloses information about what this agency is doing. | |||||||
12 | Please rate how quickly agency information is made available on this site. | |||||||
13 | Please rate how well information about this agency's actions can be accessed by the public on this site. | |||||||
Plain Language (1=Poor, 10=Excellent, Don't Know) | ||||||||
14 | Please rate the clarity of the wording on this site. | |||||||
15 | Please rate how well you understand the wording on this site. | |||||||
16 | Please rate this site on its use of short, clear sentences. | |||||||
Site Performance (1=Poor, 10=Excellent, Don't Know) | ||||||||
17 | Please rate how quickly pages load on this site. | |||||||
18 | Please rate the consistency of speed from page to page on this site. | |||||||
19 | Please rate the ability to load pages without getting error messages on this site. | |||||||
File Type | application/vnd.openxmlformats-officedocument.spreadsheetml.sheet |
File Modified | 0000-00-00 |
File Created | 0000-00-00 |