539 PBGC Perception 5-3-12

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
PBGC - Perception Survey
MID:
Partitioned (Y/N)?		NO
Date:		3/2/2012
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Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Agency Information (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Goal Accomplishment Index (1=Strongly Disagree, 10=Strongly Agree)
1	Agency Information - Thoroughness	Thinking about the agency as a whole, please rate your perception of the thoroughness of the information that the PBGC provides.	6	Satisfaction - Overall	What is your overall satisfaction with the PBGC agency? (1=Very Dissatisfied, 10=Very Satisfied)	9	Goal Accomplishment - Mission	Please indicate how much you agree or disagree with the following statements. The PBGC carries out its mission to protect pensions.
2	Agency Information - Understandable	Please rate how understandable you find the information that the PBGC provides.	7	Satisfaction - Expectations	How well does the PBGC meet your expectations? (1=Falls Short, 10=Exceeds)	10	Goal Accomplishment - Responsibility	The PBGC shows that it takes responsibility for preserving pension plans.
3	Agency Information - Answers	Please rate how well the agency's information provides answers to your questions.	8	Satisfaction - Ideal	How does the PBGC compare to your idea of an ideal federal agency? (1=Not Very Close, 10=Very Close)	11	Goal Accomplishment - Preserve	The PBGC efficiently preserves pension plans.
		Agency Services (1=Poor, 10=Excellent, Don't Know)				12	Goal Accomplishment - Protect	The PBGC protects pensioners effectively.
4	Agency Services - Provision	Thinking about the agency's services as a whole, please rate the extent to which the PBGC provides needed services.						Trust (1=Strongly Disagree, 10=Strongly Agree)
5	Agency Services - Range	Please rate your perception of the range of services offered by the PBGC.				13	Trust - Best Interests	I can count on this agency to act in my best interests.
						14	Trust - Trustworthy	I consider this agency to be trustworthy.
						15	Trust - Do Right	This agency can be trusted to do what is right.
								Future Participation (1=Very Unlikely, 10=Very Likely)
							16	Future Participation	How likely are you to express your thoughts or ideas to this agency in the next 90 days?
									Brand Confidence (1=Not At All Confident, 10=Very Confident)
							17	Brand Confidence	How confident are you that your future interactions with the PBGC will meet your needs?

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
PBGC - Perception Survey			underlined & italicized: RE-ORDER
MID:			pink: ADDITION
Date:	3/2/2012		blue + -->: REWORDING
PBGC - Perception Survey CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
MMW1759		Which best describes you?	Worker		Radio button, one-up vertical	S	Y	Skip Logic Group	Best Describes
			Retiree
			Disabled Worker or Retiree
			Widow(er) or spouse or beneficiary
			Practitioner or pension professional
			Media or press representative
			Congressional or regulatory researcher
			Trade association or business organization
			Job seeker
			Student
			Other (please specify)	A
MMW1760	A	Other - best describes you:			Text area, no char limit	S	N		Other Best Describes
MMW1761		What is your primary interest in PBGC?	To learn if my pension plan is insured or covered by the PBGC		Radio button, one-up vertical	S	Y		Primary Interest
			To learn what to expect if PBGC takes over my pension plan
			To better understand the extent to which my benefits (pension, health care, etc.) are insured
			To find out if I am entitled to a benefit (unclaimed pension, not listed in a plan, etc.)
			To get an estimate of my benefit
			To file a premium
			To submit a standard termination
			To submit a distress termination
			To submit a reportable event
			To obtain interest rates
			To look for a job
			To learn more about PBGC's mission to protect pensions
MMW1762		As an agency, what could PBGC do differently to better meet your needs?			Text area, no char limit	S	N		Better Meet Needs