547 CQs for OMB started 6-7-2012

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 547 CQs for OMB started 6-7-2012.xlsx

541 Alzheimer's Questionnaire - 561 VA-eBenefits Questionnaire

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CQs and Answer choices)









AHRQ Quality Measures









How frequently do you visit this site?
This is my first visit









Every few months or less often









Once a month









Once a week









Several times a week









Daily/more than once a day









Don't know







Please indicate your primary reason for visiting the NQMC site today. (Select one.)
Nothing in particular (just browsing)









Find a specific quality measure(s)









Review the newest quality measures to keep myself current









Determine the quality measures available on a specific topic/issue/domain, etc.









View tutorials on quality measurement









Access the HHS Measure Inventory (a separate repository within NQMC)









For academic or health services research









Other, please specify







Specify your other reason for visiting the NQMC site today.









Did you find the information you were looking for today?
Yes









Partially









No









I was not looking for anything in particular/ I was just browsing







What were you looking for that you were unable to find?









Please describe your experience with navigation (clicking on links and buttons) on this site today.
I had no difficulty browsing on this site.









Could not navigate back to previous information









Would often feel lost, not know where I was









Links did not take me where I expected









Links/labels are difficult to understand









Too many links or navigational choices









Had technical difficulties (e.g. broken link)









Other, please specify:







What other navigation experience did you have today?









If you used the search/text box feature of the site today to find your information, what was your experience with the search functionality?
I did not encounter any difficulties









Search results were not helpful









Returned too many results









Returned not enough results









Returned no results









Returned results that were too similar/redundant









Results were not relevant to my search









I did not use the search feature today









Other search experience







What other search experience did you have today?









How did you look for information on the site today? (Select all that apply.)
Search feature









Advanced search feature/tool









Top navigation bar









Left navigation bar









Links in the center of the Home page









Site map









Other, please specify







Specify other way you looked for information.









Which of the following features are you aware of or have you used? (Select all that apply.)
Keyword search









Advanced search









Browse: By Topic









Browse: By Organization









Browse: By Domain









Browse: NQF- Endorsed Measures









Browse: Measure Initiatives









Browse: Measures in Progress









Browse: Measure Index









Browse: Measure Archive









Browse: Measures Most Viewed









Jump To (Measure Summary Tab)









Measure Classification (Measure Summary Tab)









Related Content (Measure Summary Tab)









HHS Measure Inventory









New This Week Email









New This Week/Announcements (Home Page)









Expert Commentaries









Measure Summary









Measure Tabular Comparison









Link to Original Measure Documentation









None







Is it clear that the HHS Measure Inventory is a separate repository within NQMC?
Yes









No







How useful do you find the HHS Measure Inventory?
Very useful









Somewhat useful









Neutral









Not useful









I haven't used the HHS Measure Inventory







How could we improve the HHS Measure Inventory?









How did you learn about NQMC?
Search engine (Google, Yahoo, etc.)









Link from a related site (NGC, AHRQ, etc.)









Link from a professional medical society site (AAP, ADA, etc.)









Link from another health-related site (NLM, Medscape, First Consult, etc.)









Print media (health care trade publications, medical journals, etc.)









Link from general media site (USA Today, NY Times, etc.)









Social media outlet (Facebook, LinkedIn, etc.)









Colleague or professional association meeting









Other, please specify







Specify other way you learned about NQMC.









Which of the following best describes you?
Individual Patient/Consumer









Physician









Physician Assistant or Nurse Practitioner/Nurse









Pharmacist or Other Clinical Specialist









Quality Manager









Administrator or Manager of Hospital, Health Plan or Medical Group









Health Services/Clinical Researcher









Physician/Physician Assistant









Nurse/Nurse Practitioner









Other Health Care Provider









Consumer/General Public









Health Researcher/Analyst









Educator/Student









Health Administrator









Health Care IT/CDS Implementer









Health Insurer









Librarian/Information Specialist









Media/Press









Measure Developer









Public Sector Health Care Purchaser/Employer or Policymaker









Private Sector Health Care Purchaser or Benefits Manager









Federal/State/Local Policymaker









Medical Librarian/Information Specialist or Medical Writer/Editor









Student (Medical, Nursing or Pharmacy)









Educator/Teacher/Instructor









Other, please specify







Specify other role.









Which of the following best represents your primary institutional affiliation?
Hospital









Ambulatory care facility









Home care service









Physician's office









Rehabilitation facility









Residential facility (assisted living facility, nursing home)









Private health plan or health insurance organization









Health care professional organization









Government agency (federal, state or local)









Quality oversight organization









University or other academic institution









Consumer or patient advocacy organization









Other, please specify







Specify other primary institutional affiliation.









How would you describe your level of familiarity with quality measurement?
Very familiar









Somewhat familiar









Neutral









Somewhat unfamiliar









Very unfamiliar







Please indicate how you or your organization plans to use quality measures. (Select one)
Assess/compare the quality of clinical providers









Identify/prioritize issues in health care quality









Determine financial payments to clinical providers









Evaluate a program/intervention's effectiveness









For academic research









For personal research









Other, please specify









I do not plan to use quality measures at this time







Specify other plan for using quality measures.









If you plan to measure performance, which of the following settings or types of providers are your most important focus? (Select all that apply.)
I am not planning to measure performance









Primary care









Specialty providers









Hospitals









Long-term or rehabilitation facilities









Health insurance plans









Public health or community-based programs









Other, please spcify







Specify other important focus.









If you could make one change to the National Quality Measures Clearinghouse™ Web site, what would it be?









OPM Manager









EDO06400 T What DEPARTMENT OF HEALTH AND HUMAN SERVICES Bureau/Department Component/OPDIV do you work for?
CENTERS FOR DISEASE CONTROL AND PREVENTION
Drop down, select one Single Y Skip Group




CENTERS FOR MEDICARE & MEDICAID SERVICES









DEPARTMENT OF HEALTH AND HUMAN SERVICES, ALL OTHER COMPONENTS









FOOD AND DRUG ADMINISTRATION









INDIAN HEALTH SERVICE









IHS – Aberdeen Area









IHS – Alaska Area









IHS – Albuquerque Area









IHS – Bemidji Area









IHS – Billings Area









IHS – California Area









IHS – Headquarters (Rockville, Dallas, Albuquerque, Seattle)









IHS – Nashville Area









IHS – Navajo Area









IHS – Oklahoma Area









IHS – Phoenix Area









IHS – Portland Area









IHS – Tucson Area









IHS – Other









NATIONAL INSTITUTES OF HEALTH









OFFICE OF THE SECRETARY OF HEALTH AND HUMAN SERVICES









PROGRAM SUPPORT CENTER









ROCKVILLE HR CENTER





PBGC









New
Would you like PBGC to contact you regarding your response?
Yes A Radio button, one-up vertical S Y Skip Logic Group Contact




No





New A Please provide the following information, and a PBGC representative will contact you.

Name: (First/Last Name)



Text field, <100 char S N
Name
New A Email: (e.g. [email protected])


Text field, <100 char S N
Email
New A Telephone: (e.g. 555-555-5555)


Text field, <100 char S N
Telephone
New A Best weekday to be reached:
Monday
Drop down, select one S N
Best Day to Reach




Tuesday









Wednesday









Thursday









Friday





New A Best time to be reached:
9 - 10 AM (EST)
Drop down, select one S N
Best hour to Reach




10 - 11 AM (EST)









11 - 12 PM (EST)









12 - 1 PM (EST)









1 - 2 PM (EST)









2 - 3 PM (EST)









3 - 4 PM (EST)









4 - 5 PM (EST)









5 - 6 PM (EST)





New A Type of assistance requested from PBGC:


Text area, no char limit S N
Assistance requested
BLS Full Site











What information were you primarily looking for on this website when our survey appeared?
The Occupational Outlook Handbook
Radio button, one-up vertical Single Y OPS Group Primary Info Seeking




Inflation or Price Information









Pay or Benefits Information









Employment or Unemployment Information









Productivity Information









Workplace Health or Safety Information









Nothing Specific









Something Else A





A Please tell us what you were looking for


Text field, <100 char


Other_Primary Info


How would you prefer to find information on this website?
Navigate to the information
Radio button, one-up vertical Single Y
How Prefer Find Info




Use an A-Z index









Search for the information with a search engine







What would most improve navigation or the layout on this website?
Using a more graphical interface to find information
Radio button, one-up vertical Single Y Skip Logic Group How Improve Nav




A brochure that describes all BLS products and how to find them









Simplifying the homepage









Consolidating/using fewer links









Something else B





B Please tell us what would most improve navigation or the layout of this website


Text field, <100 char
N Skip Logic Group OE_How Most Improve Nav


What would most improve the search function on this website?
Filtering search results by topic, year, geography, etc.
Radio button, one-up vertical Single Y Skip Logic Group How Improve Search




Having the search box offer search suggestions as you begin to type









Providing suggestions on related search-terms or sources of information









The search function worked effectively









I did not use the search function









I'm not sure what would improve the search function









Something Else C





C Please tell us what would most improve the search function on this website


Text field, <100 char
N Skip Logic Group OE_How Most Improve Search


Was the information on this website easy to understand?
Yes
Radio button, one-up vertical Single Y
Info Understandable




Somewhat









No





AED07464
Which one of the following BEST describes you?
Accounting, Contracting, or Payroll Professional
Radio button, one-up vertical Single N Y OPS Group Best Describes




Employer or Business Owner, or CEO/COO









Information Technology Professional IT/IS professional, or Librarian









Healthcare Professional









Employment Law, Safety, Healthcare, or Insurance Specialist









Legal Professional









Journalist









Marketing or Sales Professional









Social Science Researcher









Economist or Social Scientist









Financial Professional/Analyst









Student: Elementary, Middle or High School Level









Student: College or Graduate Level









K-12 Teacher, Professor, or School Counselor Educational Faculty, Adviser, or Administrator









Unemployed Job-Seeker, or Changing Careers Changing Careers or Unemployed Jobseeker









Parent Assisting Children









Private Citizen Seeking Information (visit is not career-related)









Human Resources Professional









Other (please specify): P




AED07465 P Other best describes Please tell us what best describes your occupation


Text field, <100 char
N OPS Group OE_Best Describes


How satisfied are you with the products and information provided by the Bureau of Labor Statistics?
Very satisfied
Drop down, select one Single Y
Sat with BLS Products and Info




Somewhat satisfied









Neither satisfied nor dissatisfied









Somewhat dissatisfied









Very dissatisfied





US MINT









MMW0986 A What types of activities do you use your mobile device for? (Please select all that apply) MMW0986A01 Send or receive text messages
Checkbox, one-up vertical M Y Skip Logic Group Mobile Activities Preference



MMW0986A02 Browse websites








MMW0986A03 Download an application (“app”)









Read emails









None of the above









Sending or receiving text messages









Reading emails









Browsing websites









Making phone calls









Viewing and/or taking pictures









Viewing and/or taking videos









Internet browsing (searching information or reading news or articles, etc.)









Completing web based transactions (i.e., banking, purchase merchandise, purchase services, etc.)









Audio streaming









Video streaming









Playing Games








MMW0986A04 None of the above





MMW0987 B Of the following, what types of information from the U.S. Mint would you like to be able to access from your mobile device? MMW0987A01 Learn about coin collecting
Checkbox, one-up vertical M Y Skip Logic Group Info Access from Mobile Device



MMW0987A02 Research, browse, or purchase coins and medals








MMW0987A03 Find information / news about the U.S. Mint








MMW0987A04 None of the above








MMW0987A05 Other, please specify: A




MMW0988 A What other information you would like to be able to access on your mobile device?


Text area, no char limit
N Skip Logic Group Other Info Access from Device

B Have you ever accessed the U.S. Mint site from your mobile device?
Yes E Checkbox, one-up vertical S Y Skip Logic Group Accessed US Mint from mobile




No






E What information were you looking for when accessing the U.S. Mint site from your mobile device?


Text area, no char limit S N Skip Logic Group Info wanted on site from mobile

C If the U.S. Mint created a mobile site, what information would you like to see on the site?


Text area, no char limit S N Skip Logic Group Info want on mobile site


Did you add an item to your shopping cart today?
Yes, I did A Radio button, one-up vertical S Y Skip Logic Group Add Item to Cart




No, I did not B





A Did you make a purchase on the U.S. Mint site ?
Yes, I did
Radio button, one-up vertical S Y Skip Logic Group Make a Purchase




No, I did not C





B Why did you not add an item to your shopping cart today?
I did not come to the site with the intent to purchase
Radio button, one-up vertical S Y Skip Logic Group Make a Purchase




The item I wanted to purchase is not available/not released yet









I need more information before purchasing









I did not understand how to add a product to my shopping cart









I had a technical error when trying to add an item to my shopping cart









Other, please specify D





D Please describe why you did you not add an item to your shopping cart today?


Text area, no char limit S N Skip Logic Group Did not Add Item to Cart

C What was the primary reason for not purchasing the item(s) in your cart?
Just browsing / not sure if I really want the item T Radio button, one-up vertical S Y Skip Logic Group Did not Purchase Reason




Need more information before purchasing BB








Product is not available/not released yet









Price is too expensive









Shipping cost is too expensive









Trouble entering my shipping/billing address CC








Technical error while trying to purchase E








Other, please specify: G





G Other reason for not purchasing:


Text area, no char limit S N Skip Logic Group Other Reason Not Purchase

T What additional information could we provide to help you make a decision?


Text area, no char limit S N Skip Logic Group Add Info Help Decision

BB What additional information would you like to have before making a purchase?


Text area, no char limit S N Skip Logic Group Add Info Before Purchase

CC What kind of trouble did you have?


Text area, no char limit S N Skip Logic Group Trouble

E What kind of technical error or issue did you experience?


Text area, no char limit S N Skip Logic Group Technical Error


When do you plan on making a purchase from the U.S. Mint website?
Today
Radio button, one-up vertical Single Y
Purchase Timing




In the next week









In the next month









In the next 1-3 months









As soon as the product I am looking for is released









Never








MMW0984A03 Not Sure





TRICARE









MMM00061
Which of the following best describes your main reason for visiting our Web site today?
Find out what’s covered
Radio button, one-up vertical Single Y Randomize




Look up costs









Find a civilian/network provider









Find a military provider









Find a military or civilian doctor









Make an appointment









Referral









Look up a toll free phone number









Find contact information









File a claim









Check the status of a claim









Problem with a claim









Find claims information









Enroll









Pay Enrollment Fees









Find enrollment information









Pharmacy









Check eligibility









Update personal information









Learn about the plans / options









Look up health information / medical advice









Look for health/wellness information









Other (please explain) A




NEW 2A Please describe your experience with the site's search feature.
Very helpful
Radio button, one-up vertical Single No





Somewhat helpful 3A, 3B








Not at all helpful 3A, 3B




ACQOsl0002176 H Please describe your experience with the site's search feature? ACQOsl0002176A01 I had no difficulty using the search feature on this site
Radio button, one-up vertical Single No SKIP LOGIC GROUP



ACQOsl0002176A02 The search feature was difficult to find








ACQOsl0002176A03 The search feature was difficult to use








ACQOsl0002176A04 Returned no results/received an error message








ACQOsl0002176A05 Could not tell where the search results would take me








ACQOsl0002176A06 Too many results








ACQOsl0002176A07 Too few results








ACQOsl0002176A08 Results were not related to what I was looking for








ACQOsl0002176A09 Could not sort the results








ACQOsl0002176A10 Could not refine the results








ACQOsl0002176A11 Other 1B




ACQwil0013629 1B What other experience did you have with the site's search feature?


Text area, no char limit



ACQOsl0002177 H, 3A, 3B What key word(s) did you use to search?


Text area, no char limit
No SKIP LOGIC GROUP
NEW 3A, 3B What information were you searching for on the site?


Text area, no char limit



ACQOsl0002178 H Please indicate how helpful you feel the search feature was in finding the information you wanted/needed? ACQOsl0002178A01 Very helpful
Radio button, one-up vertical Single No SKIP LOGIC GROUP



ACQOsl0002178A02 Somewhat helpful I







ACQOsl0002178A03 Not at all helpful I, J




ACQOsl0002179 J Why do you feel the search feature was not at all helpful?


Text area, no char limit
No SKIP LOGIC GROUP
ACQOsl0002180 I What would make the search feature more helpful?


Text area, no char limit
No SKIP LOGIC GROUP
NOAA









New
Which of the following professional groups should NGS engage with, in addition to the surveying community?
Emergency responders
Radio button, one-up vertical Single Y Skip Logic Professional Groups




Energy producers









Agriculture









Coastal management









Other, please specify A




New A Please specify any other professional groups NGS should engage with.


Text area, No Limit Single N
OE_Professional Groups
New
Which geodesy / remote sensing topics should NGS explain better, or provide tutorials on?
Shoreline; the role of geodesy and remote sensing in ensuring safe navigation
Radio button, one-up vertical Single Y Skip Logic Geodesy or Sensing Topics




Crustal and land movement; the role of geodesy and remote sensing in updating positions where significant crustal and land movement occurs









Geographic Information Systems (GIS); the role of geodetic control in GIS









Other, please specify A




New A Please specify the topics NGS should explain better.


Text area, No Limit Single N
OE_Geodesy or Sensing Topics
New
Regarding accurate positioning, what is the most important issue or challenge in your profession?
Obtaining geodetic control in the field
Radio button, one-up vertical Single Y Skip Logic Accurate pos issue




Identifying land subsidence or uplift sea-level changes









identifying shoreline ore sea-level changes









Defining the relationship between land elevations and water levels









Other, please specify A




New A Please specify the most important accurate positioning issue or challenge in your profession.


Text area, No Limit Single N
OE_Accurate Pos Issue
New
What is the primary reason passive survey control marks (e.g., bench marks) are important to your work?
Using these marks is required by federal, state, or local requirements
Radio button, one-up vertical Single Y Skip Logic Survey Controls Impt




Using these marks is included in contract terms









I can't depend on satellite systems being available in the areas where I work









Other, please specify A




New A Please specify why passive survey control marks are important to your work.


Text area, No Limit Single N
OE_Survey Controls impt
New
Which of the following primarily drives your accuracy needs?
Legal requirements
Radio button, one-up vertical Single Y Skip Logic Drives Accuracy Needs




Scale of what I am measuring requires high accuracy









I want the highest accuracy possible









I don’t have high accuracy requirements; within a few feet is good enough.









not applicable – I am visiting this site for other reasons









Other, please specify A




New A Please specify what primarily drives your accuracy needs.


Text area, No Limit Single N
OE_Drives Accuracy Needs
New
Which of the following best describes the datum realization you are most likely to use?
I use whatever datum realization my original dataset is in.
Radio button, one-up vertical Single Y Skip Logic Datum Realization




I use the most recent datum realization.









I use the datum realization I am most comfortable with.









I do not make a distinction between datum realizations.









not applicable – I am visiting this site for other reasons









Other, please specify A




New A Please specify the datum realization you are most likely to use.


Text area, No Limit Single N
OE_Datum Realization
NAIAD









SAC4023
Please rank the top 3 factors that brought you to the website today. (Rank 1 = Most important)
Rank 1
SAC4023A001 Message or recommendation from a friend on a social network
Drop down, select one Single Y Rank Group SV - Rank 1



SAC4023A002 Video I saw on YouTube








SAC4023A003 Internet blogs or discussion forums



Adjust Template/Style Sheet



SAC4023A004 Advertising on social networks (Facebook, My Space, Twitter)



Randomize



SAC4023A005 Message directly from NIAID on a social network








SAC4023A006 Mobile phone text messages or alerts








SAC4023A007 Instant Message from a friend or colleague








SAC4023A008 Familiarity with site/organization








SAC4023A009 Email Alerts








SAC4023A010 Search engine results








SAC4023A011 Word of mouth recommendation from someone I know








SAC4023A012 TV, radio, newspaper, or magazine advertising








SAC4023A013 Internet advertising








SAC4023A014 Link from another website








SAC4023A015 Don't know



Anchor Answer Choice



SAC4023A016 Other



Anchor Answer Choice
SAC4024
Rank 2 SAC4024A001 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 2



SAC4024A002 Video I saw on YouTube








SAC4024A003 Internet blogs or discussion forums



Adjust Template/Style Sheet



SAC4024A004 Advertising on social networks (Facebook, My Space, Twitter)



Randomize



SAC4024A005 Message directly from NIAID on a social network








SAC4024A006 Mobile phone text messages or alerts








SAC4024A007 Instant Message from a friend or colleague








SAC4024A008 Familiarity with site/organization








SAC4024A009 Email Alerts








SAC4024A010 Search engine results








SAC4024A011 Word of mouth recommendation from someone I know








SAC4024A012 TV, radio, newspaper, or magazine advertising








SAC4024A013 Internet advertising








SAC4024A014 Link from another website








SAC4024A015 Don't know



Anchor Answer Choice



SAC4024A016 Other



Anchor Answer Choice
SAC4025
Rank 3 SAC4025A001 Message or recommendation from a friend on a social network
Drop down, select one Single N Rank Group SV - Rank 3



SAC4025A002 Video I saw on YouTube








SAC4025A003 Internet blogs or discussion forums



Adjust Template/Style Sheet



SAC4025A004 Advertising on social networks (Facebook, My Space, Twitter)



Randomize



SAC4025A005 Message directly from NIAID on a social network








SAC4025A006 Mobile phone text messages or alerts








SAC4025A007 Instant Message from a friend or colleague








SAC4025A008 Familiarity with site/organization








SAC4025A009 Email Alerts








SAC4025A010 Search engine results








SAC4025A011 Word of mouth recommendation from someone I know








SAC4025A012 TV, radio, newspaper, or magazine advertising








SAC4025A013 Internet advertising








SAC4025A014 Link from another website








SAC4025A015 Don't know



Anchor Answer Choice



SAC4025A016 Other



Anchor Answer Choice
regulations.gov









ALM0164
Were you able to accomplish what you wanted to do on Regulations.gov today?
Yes
Radio Button One Up Vertical Single Y Skip Logic Group




No A, B





A Why weren't you able to accomplish your task today?


Text field, <100 char
N
Not able to accomplish
AKR1359 A Since you did not accomplish what you wanted, what do you intend to do next?
Try this site again later
Radio Button One Up Vertical Single Y





Call the helpdesk









Submit webform to helpdesk









Contact department/agency directly









Nothing-I give up









Try another site (please specify) B




AKR1360 B If you will try another site, please specify:


Text field, <100 char
N


B Did you, or do you plan to, contact any of the following for help with what you could not accomplish today?
Yes, the helpdesk
Checkbox, one-up vertical Multi N





Yes, a specific department/agency directly









No, I do not plan to contact any of the above resources









No, I give up on trying to accomplish my task





CWS01245 B Please tell us about your other experience. --> Please tell us about your other experience while navigating Regulations.gov today.


Text field, no char limit
N Skip Logic
FDA









Please rate how well the search result descriptions helped you decide which one to select. Model Question








Please rate how well the search results provided the information needed to narrow or refocus your search. Model Question








Palmetto J1 MAC









NEW
Have you connected with Palmetto GBA on a social network? Please check all that apply.
No, I have not SKIP G Checkbox, one-up vertical Multi Yes Skip Group Connected




Facebook









LinkedIn









YouTube









Twitter









Mobile apps









Other, please specify SHIP H




NEW SKIP H Please specify the social network.


Text area, no char limit
No Skip Group Specify Network
NEW SKIP G Would you like to be directed to our Stay Connected Page after completing this survey?
Yes
Radio button, one-up vertical
No Skip Group Direct To SCP




No





Palmetto GBA Railroad









NEW
Have you connected with Palmetto GBA on a social network? Please check all that apply.
No, I have not SKIP G Checkbox, one-up vertical Multi Yes Skip Group Connected




Facebook









LinkedIn









YouTube









Twitter









Mobile apps









Other, please specify SKIP H




NEW SKIP H Please specify the social network.


Text area, no char limit
No Skip Group Specify Network
NEW SKIP G Would you like to be directed to our Stay Connected Page after completing this survey?
Yes
Radio button, one-up vertical
No Skip Group Direct To SCP




No





Palmetto GBA J11









NEW
Have you connected with Palmetto GBA on a social network? Please check all that apply.
No, I have not SKIP K Checkbox, one-up vertical Multi Yes Skip Group Connected




Facebook









LinkedIn









YouTube









Twitter









Mobile apps









Other, please specify SKIP L




NEW SKIP L Please specify the social network.


Text area, no char limit
No Skip Group Specify Network
NEW SKIP K Would you like to be directed to our Stay Connected Page after completing this survey?
Yes
Radio button, one-up vertical
No Skip Group Direct To SCP




No





IRS Sat Survey v2









CWS05373
Which category best describes you? Are you …?
An individual taxpayer B Radio button, one-up vertical Single Y Skip logic Role




Representing a business D








Representing a charity or non-profit organization









Representing a government entity









A tax professional (i.e. accountant, attorney, bank trust officer, enrolled agent, tax consultant, tax preparer, etc.)









An academic/researcher









A Student









Military









Retirement fund administrator









An IRS employee









A VITA/TCE volunteer









Other A




CWS05374 A Please specify other role.


Text field, <100 char
N
Other role

B Please specify your individual taxpayer role.
Employee
Radio button, one-up vertical Single Y
Individual




Self employed









International taxpayer









Parent









Student









Senior and/or retiree









Other, please specify: C





C Other individual role:


Text field, <100 char
N
Other individual

D Please specify your business type.
Corporation
Radio button, one-up vertical Single Y
Business




Partnership









International business









Small business & self employed









Other, please specify: E





E Other business type:


Text field, <100 char
N
Other business


What area/section of the site are you primarily visiting today?
Filing
Radio button, one-up vertical Single Y
Area Visited




Payments









Refunds









Credits & Deductions









News & Events









Forms & Publications









Help & Resources









For Tax Professionals









Hot Topics









Tools









Social Media









Other





CWS05375
What is your primary reason for coming to the IRS.gov website today?
Download a current tax form, publication, or instructions
Radio button, one-up vertical Single Y Skip logic Reason




Filing a return









Payment plan









Refund status









General tax information A








Amended tax return status









Prior year tax form, publication, or instructions









Ordering forms from the IRS









Tax return or account transcript









Mailing addresses for tax forms









e-file information









e-file PIN









Free File information C,D








Prepare my taxes via Free File on the IRS website D








Tax calculators/worksheets









e-Services









PTIN B








EIN









Tax regulations or written determinations









Revenue rulings or court cases









Tax statistics









Link and Learn (VITA/TCE) training









Contact information









Subscription sign-up









Non-English language information









Latest news releases









IRS social media tools









Other, please specify: A




CWS05376 A If you answered "Other" or "Obtain general tax information" as a primary reason, please specify.


Text area, no char limit
N
Other reason/general info
CWS05379
Including today, how many times did you contact the IRS about your Primary Reason for using IRS.gov?
Once (today was the first time)
Drop down, select one Single Y
# contacted IRS




Twice









Three times









Four or more Times





CWS05383
How did you find information on our website today? (Please mark all that apply.)
IRS.gov search B,C,E Checkbox, one-up vertical Multi Y Skip logic Method




Advanced search B,C,E








Forms and publications area B,C,E








Site navigation B,C,E








Navigation to the web page B,C,E








Links on a page B,C,E








Site Map B,C,E








Bookmarks









Internet search engine (e.g., Google, MSN Search, Yahoo! Search, etc.)









Links to IRS.gov from other websites









Other, please specify: A




CWS05384 A Please specify other method.


Text field, <100 char
N
Other method
CWS05385 B What specific search term(s) did you use to find information on the IRS website?


Text area, no char limit
N
Search terms
CWS05386 C If you performed a search on IRS.gov today, what type of difficulty, if any, did you encounter? (Please choose one response only.)
Delivered the expected results
Radio button, one-up vertical Single N
Search diff




Top recommendations were helpful









Auto-complete feature was helpful









Too many results returned









No results returned









Results irrelevant to search terms









Results were too similar/redundant









Unsure of search terms to use









Search required too many refinements to get what I wanted









Search speed was too slow









Other, please specify: D




CWS05387 D If you answered "Other" above, please specify other search difficulty.


Text area, no char limit
N
Other search diff
CWS05388 E What type of difficulty, if any, did you encounter with the navigation on the IRS website? (Please choose one response only.)
Navigation worked as expected
Radio button, one-up vertical Single N
Navigation diff




Navigation terms were intuitive









Banners and promotions were appropriate/useful









Consistent page elements (header and footer) made navigation easier









First-level navigation was intuitive, but subsequent levels were less intuitive









Expected links were not present on Web pages









Links did not take me where I expected









Navigating through site and determining location on site was difficult









Navigation was not helpful









Could not find the appropriate navigational links on most of your web pages









Could not get started or did not know where to begin









Too many links or navigational choices









Would often feel lost, and did not know where I was on your website









Navigation did not support what I was trying to accomplish









Could not navigate back to previous information









Had difficulty finding detailed information on your web pages









Encountered technical difficulties (links didn't work, received error messages, etc.)









Other, please specify: F




FDA











In addition to visiting the FDA site, what other sites might you visit to find the information you are looking for?


Text area, no char limit Single N
Additional Sites
PBGC









SAC4233
Which best describes you?
United Airlines worker or retiree
Radio button, one-up vertical Single Y Skip logic group Role



SAC4233A001 Worker or retiree








SAC4233A002 Widow(er) or spouse or beneficiary








SAC4233A003 Researcher or student








SAC4233A004 Practitioner or pension professional








SAC4233A005 Media or press representative








SAC4233A006 Trade association or business organization








SAC4233A007 Other (please specify) A




SAC4234 A Other - best describes you:


Text field, <100 char
N Skip logic group OE_Role
SAC4244
Did you search by name, company, or state in PBGC’s missing participant list Unclaimed Pension Search? SAC4244A001 Yes A Radio button, one-up vertical Single Y Skip logic group Missing participant list



SAC4244A002 No





SAC4245 A On a scale of 1 to 10, please rate the ease of using PBGC’s missing participant list Unclaimed Pension Search. SAC4245A001 1 = Very Difficult B Radion button, scale, no don't know Single Y Skip logic group Ease of using MPL



SAC4245A002 2 B







SAC4245A003 3 B







SAC4245A004 4 B







SAC4245A005 5 B







SAC4245A006 6 B







SAC4245A007 7 B







SAC4245A008 8 B







SAC4245A009 9 B







SAC4245A010 10 = Very Easy B




SAC4246 B Please tell us about your experience with PBGC’s missing participant list Unclaimed Pension Search. (Select all that apply) SAC4246A001 I wasn’t sure what the list was
Checkbox, one-up vertical Multi Y Skip logic group Problems with MPL



SAC4246A002 I found myself or my pension plan








SAC4246A003 I didn’t find myself or my pension plan








SAC4246A004 Search results were helpful








SAC4246A005 Search results were not helpful








SAC4246A006 Returned too many results








SAC4246A007 Returned not enough or zero results








SAC4246A008 Other (please specify) C




SAC4247 C Please specify your experience with PBGC’s missing participant list Unclaimed Pension Search.


Text area, no char limit
N Skip logic group OE_MPL experience
SAC4235
Why did you visit PBGC's website today? SAC4235A001 To find information about my pension plan
Radio button, one-up vertical Single Y Skip logic group Purpose



SAC4235A002 To search for unclaimed pensions on PBGC’s missing participant list Unclaimed Pension Search








SAC4235A003 To log in to MyPBA (worker or retiree info)








SAC4235A004 To obtain tax information or Form 1099



Randomize



SAC4235A005 To follow up on an annual funding notice I received








SAC4235A006 To find premium-related information








SAC4235A007 To log in to My PAA (premium-related matters)








SAC4235A008 To research plan termination








SAC4235A009 To find information and news about PBGC








SAC4235A010 To find information on defined benefit pensions








SAC4235A011 Other (please specify) A Pin Answer Choice



SAC4236 A Other - purpose in visiting PBGC's website today:


Text area, no char limit
N Skip logic group OE_Purpose
PSC Offiline v2









Representative - Professionalism
Thinking about the representative you who worked with you, please rate the following:
Please rate the professionalism of the representative.








FDIC App v3









ACQwil0012243
Which of the following web applications did you use today? (Select all that apply) ACQwil0012243A01 Bank Find
Checkbox, one-up vertical Multi y
App Use



ACQwil0012243A02 Institution Directory








ACQwil0012243A03 Summary of Deposits








ACQwil0012243A04 Statistics on Depository Institutions








ACQwil0012243A05 Statistics on Banking








ACQwil0012243A06 Historical Statistics on Banking









Real Estate for Sale








ACQwil0012243A07 Other





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