573 FDA Browse Survey 9-17-2012

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 573 FDA Browse Suevey 9.17.2012_DOT.xlsx

562 AHRQ Enterprise_9-10-12_UPDATED - 589 CDC SM Posting Survey

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf

Overview

Current Model Qsts
Model Qsts (8-22-12)
Model Qsts 09-03-09
Current Custom Qsts
Current Custom Qsts (9-19-12)
Custom Qsts (8-29-12)
Custom Qsts (6-27-12)
Custom Qsts (1-30-12)
Custom Qsts (7-8-11)
Custom Qsts (7-1-11)
Custom Qsts (6-23-11)
Custom Qsts (6-1-11)
Custom Qsts 12-30-10
Custom Qsts 12-1-10
Custom Qsts (8-31-10)
Custom Qsts (6-15-10)
Current Custom Qsts (3-18-10)
Custom Qsts 2-17-10
Custom Qsts (2-15-10)
Custom Qsts (2-8-10)
Custom Qsts 09-03-09
Original Custom Qsts


Sheet 1: Current Model Qsts

Model Instance Name:




FDA Satisfaction Survey




MID: xUE4gkERpoI5QVAk1J94RQ==



Date: 7/31/2009







FDA Satisfaction Survey MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

NOTE: All questions under each element are required.
Element questions are partitioned among surveys.

Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

REQUIRED ELEMENTS (common to all websites)




Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the <strong>accuracy of information</strong> on this site. 18 What is your <strong>overall satisfaction</strong> with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
21 How likely are you to <strong>return to this site</strong>?
2 Please rate the <strong>quality of information</strong> on this site. 19 How well does this site <strong>meet your expectations</strong>?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the <strong>freshness of content</strong> on this site. 20 How does this site <strong>compare to your idea of an ideal website</strong>?
(1=Not Very Close, 10=Very Close)
22 How likely are you to <strong>recommend this site to someone else</strong>?

Look and Feel (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the <strong>visual appeal</strong> of this site.

23 How likely are you to use this site as your <strong>primary resource for obtaining information from this organization</strong>?
5 Please rate the <strong>balance of graphics and text</strong> on this site.


Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Please rate the <strong>readability of the pages</strong> on this site.

24 I can count on this agency to <strong>act in my best interests</strong>.

Navigation (1=Poor, 10=Excellent, Don't Know)

25 I consider this agency to be <strong>trustworthy</strong>.
7 Please rate <strong>how well the site is organized</strong>.

26 This agency can be trusted to <strong>do what is right</strong>.
8 Please rate the <strong>options available for navigating</strong> this site.


Future Participation (1=Very Unlikely, 10=Very Likely)
9 Please rate <strong>how well the site layout helps you find what you are looking for</strong>.

27 How likely are you to <strong>express your thoughts or ideas to this agency</strong> in the next 90 days?
10 Please rate the <strong>number of clicks to get where you want</strong> on this site.




Online Transparency (1=Poor, 10=Excellent)



11 Please rate how <strong>thoroughly</strong> this website <strong>discloses information</strong> about what this agency is doing.



12 Please rate how <strong>quickly agency information is made available</strong> on this website.



13 Please rate how well information about this agency's actions <strong>can be accessed by the public</strong> on this website.




Site Performance (1=Poor, 10=Excellent, Don't Know)



14 Please rate how <strong>quickly pages load</strong> on this site.



15 Please rate the <strong>consistency of speed from page to page</strong> on this site.



16 Please rate the <strong>ability to load pages without getting error messages</strong> on this site.




Search (1=Poor, 10=Excellent, Don't Know)



17 Please rate the <strong>relevance of search results</strong> on this site.



18 Please rate the <strong>organization of search results</strong> on this site.



19 Please rate how well the search result descriptions helped you decide which one to select.



20 Please rate how well the search results provided the information needed to narrow or refocus your search.











Sheet 2: Model Qsts (8-22-12)

Model Instance Name:




FDA Satisfaction Survey




MID: xUE4gkERpoI5QVAk1J94RQ==



Date: 7/31/2009







FDA Satisfaction Survey MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

NOTE: All questions under each element are required.
Element questions are partitioned among surveys.

Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

REQUIRED ELEMENTS (common to all websites)




Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the <strong>accuracy of information</strong> on this site. 18 What is your <strong>overall satisfaction</strong> with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
21 How likely are you to <strong>return to this site</strong>?
2 Please rate the <strong>quality of information</strong> on this site. 19 How well does this site <strong>meet your expectations</strong>?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the <strong>freshness of content</strong> on this site. 20 How does this site <strong>compare to your idea of an ideal website</strong>?
(1=Not Very Close, 10=Very Close)
22 How likely are you to <strong>recommend this site to someone else</strong>?

Look and Feel (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the <strong>visual appeal</strong> of this site.

23 How likely are you to use this site as your <strong>primary resource for obtaining information from this organization</strong>?
5 Please rate the <strong>balance of graphics and text</strong> on this site.


Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Please rate the <strong>readability of the pages</strong> on this site.

24 I can count on this agency to <strong>act in my best interests</strong>.

Navigation (1=Poor, 10=Excellent, Don't Know)

25 I consider this agency to be <strong>trustworthy</strong>.
7 Please rate <strong>how well the site is organized</strong>.

26 This agency can be trusted to <strong>do what is right</strong>.
8 Please rate the <strong>options available for navigating</strong> this site.


Future Participation (1=Very Unlikely, 10=Very Likely)
9 Please rate <strong>how well the site layout helps you find what you are looking for</strong>.

27 How likely are you to <strong>express your thoughts or ideas to this agency</strong> in the next 90 days?
10 Please rate the <strong>number of clicks to get where you want</strong> on this site.




Online Transparency (1=Poor, 10=Excellent)



11 Please rate how <strong>thoroughly</strong> this website <strong>discloses information</strong> about what this agency is doing.



12 Please rate how <strong>quickly agency information is made available</strong> on this website.



13 Please rate how well information about this agency's actions <strong>can be accessed by the public</strong> on this website.




Site Performance (1=Poor, 10=Excellent, Don't Know)



14 Please rate how <strong>quickly pages load</strong> on this site.



15 Please rate the <strong>consistency of speed from page to page</strong> on this site.



16 Please rate the <strong>ability to load pages without getting error messages</strong> on this site.




Search (1=Poor, 10=Excellent, Don't Know)



17 Please rate the <strong>relevance of search results</strong> on this site.



18 Please rate the <strong>organization of search results</strong> on this site.



19 Please rate how well the search result descriptions helped you decide which one to select.



20 Please rate how well the search results provided the information needed to narrow or refocus your search.











Sheet 3: Model Qsts 09-03-09

Model Instance Name:




FDA Satisfaction Survey




MID: xUE4gkERpoI5QVAk1J94RQ==



Date: 7/31/2009







FDA Satisfaction Survey MODEL QUESTION LIST
Model questions utilize the ACSI methodology to determine scores and impacts

ELEMENTS (drivers of satisfaction)
CUSTOMER SATISFACTION
FUTURE BEHAVIORS

NOTE: All questions under each element are required.
Element questions are partitioned among surveys.

Satisfaction questions are required.
Satisfaction questions appear on all surveys.

Future behaviors may be modified based on your site's objectives.
Future behavior questions appear on all surveys.

REQUIRED ELEMENTS (common to all websites)




Content (1=Poor, 10=Excellent, Don't Know)
Satisfaction
Likelihood to Return (1=Very Unlikely, 10=Very Likely)
1 Please rate the <strong>accuracy of information</strong> on this site. 18 What is your <strong>overall satisfaction</strong> with this site?
(1=Very Dissatisfied, 10=Very Satisfied)
21 How likely are you to <strong>return to this site</strong>?
2 Please rate the <strong>quality of information</strong> on this site. 19 How well does this site <strong>meet your expectations</strong>?
(1=Falls Short, 10=Exceeds)

Recommend (1=Very Unlikely, 10=Very Likely)
3 Please rate the <strong>freshness of content</strong> on this site. 20 How does this site <strong>compare to your idea of an ideal website</strong>?
(1=Not Very Close, 10=Very Close)
22 How likely are you to <strong>recommend this site to someone else</strong>?

Look and Feel (1=Poor, 10=Excellent, Don't Know)


Primary Resource (1=Very Unlikely, 10=Very Likely)
4 Please rate the <strong>visual appeal</strong> of this site.

23 How likely are you to use this site as your <strong>primary resource for obtaining information from this organization</strong>?
5 Please rate the <strong>balance of graphics and text</strong> on this site.


Trust (1=Strongly Disagree, 10=Strongly Agree)
6 Please rate the <strong>readability of the pages</strong> on this site.

24 I can count on this agency to <strong>act in my best interests</strong>.

Navigation (1=Poor, 10=Excellent, Don't Know)

25 I consider this agency to be <strong>trustworthy</strong>.
7 Please rate <strong>how well the site is organized</strong>.

26 This agency can be trusted to <strong>do what is right</strong>.
8 Please rate the <strong>options available for navigating</strong> this site.


Future Participation (1=Very Unlikely, 10=Very Likely)
9 Please rate <strong>how well the site layout helps you find what you are looking for</strong>.

27 How likely are you to <strong>express your thoughts or ideas to this agency</strong> in the next 90 days?
10 Please rate the <strong>number of clicks to get where you want</strong> on this site.




Online Transparency (1=Poor, 10=Excellent)



11 Please rate how <strong>thoroughly</strong> this website <strong>discloses information</strong> about what this agency is doing.



12 Please rate how <strong>quickly agency information is made available</strong> on this website.



13 Please rate how well information about this agency's actions <strong>can be accessed by the public</strong> on this website.




Site Performance (1=Poor, 10=Excellent, Don't Know)



14 Please rate how <strong>quickly pages load</strong> on this site.



15 Please rate the <strong>consistency of speed from page to page</strong> on this site.



16 Please rate the <strong>ability to load pages without getting error messages</strong> on this site.




Search (1=Poor, 10=Excellent, Don't Know)



17 Please rate the <strong>relevance of search results</strong> on this site.



18 Please rate the <strong>organization of search results</strong> on this site.



19 Please rate how well the <strong>search results help you decide what to select</strong>.



20 Please rate how well the <strong>search feature helps you to narrow the results</strong> to find what you want.











Sheet 4: Current Custom Qsts

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls L, N, O







Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
ACQSto0005572 A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G




ACQSto0005554 G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role
ACQSto0005574 B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I




ACQSto0005580 I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info
ACQSto0005576 C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J




ACQSto0005582 J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQSto0005577 D How are you primarily planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K




ACQSto0005583 K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQCol0010516 L Did you view a photo of a recalled product on the FDA website today? Yes M Radio Button One Up Vertical Single Y
Recall Photo on FDA



No








Not Sure





ACQCol0010487 M Was viewing the photo helpful? Yes
Radio Button One Up Vertical Single Y
Photo Helpful



No





ACQCol0010488 N FDA also provides photos of recalled products on the FDA Flickr page. Have you ever visited the FDA Flickr page? Yes
Radio Button One Up Vertical Single Y
Recall Photo on Flickr



No








Not Sure





ACQCol0010489 O Which of the following ways would you prefer to see photos of recalled products: (Select one) On the FDA website
Radio Button One Up Vertical Single Y
Photo Preference



On the FDA Flickr page








No preference








I do not view photos of recalled products








Other P




ACQCol0010490 P Please specify how you prefer to see photos of recalled products:

Text field, <100 char Single N
OE_Photo Preference
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group Org



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group Industry



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group OE_role
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y
Visit Frequency



Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group Ability to Find



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group OE_Unable to Find
ACQinh0015068
In addition to visiting the FDA site, what other sites might you visit to find the information you are looking for?

Text area, no char limit Single N
Additional Sites
ACQHul0006055
Did you use the main search feature on the FDA site today? Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Use Search



No





ACQHul0006056 A Were you able to find relevant results for what you were looking for on our site? Yes, results were relevant to my search
Radio button, one-up vertical Single Y Skip Logic Group Search Relevance



Somewhat, results were partially relevant to my search E







No, I did not find any useful information E




ACQwil0013849 E What were you searching for that you couldn't find?

Text area, no char limit Single N Skip Logic Group OE_SearchUnabletoFind
ACQHul0006057 B Which of the following topic areas was your search related to? (select all that apply) Food
Checkbox, one-up vertical Multi Y Skip Logic Group Search Topic



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal & Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Recalls








Warning Letters








None of the above





ACQHul0006027
Did you use the Advanced Search feature today? Yes A Radio button, one-up vertical Single Y Skip Logic Group Use Adv Search



No








Don't Know





ACQHul0006028 A Which of the following advanced search options did you use? (select all that apply) Find results (with all of the words, with the exact phrase, with at least one of the words, without the words)
Checkbox, one-up vertical Multi Y Skip Logic Group Adv Search Options



Sections (such as Advisory Committees, Animal and Veterinary, Consumers, etc.)





ACQwil0013821
On a scale of 1 to 5, with 1=Strongly Disagree and 5=Strongly Agree, please select your level of agreement with the following statements: 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience


Links took me where I wanted to go on the site 2








3








4








Strongly Agree = 5





ACQwil0013822
Section titles clearly describe the content 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





ACQwil0013863
Links and labels are easy to understand 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





ACQwil0013850
The way the information is organized makes sense to me 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Florida








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington D.C.








Washington








West Virginia








Wisconsin








Wyoming








None of the above/Outside of the United States





EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement












If this website had a mobile version, would you access it from your mobile device? Yes A, B Radio Button One Up Vertical Single Y Skip Logic Group Mobile Site Use



No, I don't have a mobile device that allows me to access the web








No, I would not use my mobile device to access this website






A What content would you like to be able to view from your mobile device? MedWatch
Radio Button One Up Vertical Single N Skip Logic Group Mobile Content



Drug Safety








Recalls








FDA News








Consumer Updates








Other, please specify: C





C Please specify the content you want to view on your mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Content

B What type of mobile device do you use? Android
Radio Button One Up Vertical Single N Skip Logic Group Mobile Device



iPhone








Blackberry








Other, please specify: D





D Other mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Device

Sheet 5: Current Custom Qsts (9-19-12)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls L, N, O







Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
ACQSto0005572 A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G




ACQSto0005554 G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role
ACQSto0005574 B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I




ACQSto0005580 I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info
ACQSto0005576 C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J




ACQSto0005582 J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQSto0005577 D How are you primarily planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K




ACQSto0005583 K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQCol0010516 L Did you view a photo of a recalled product on the FDA website today? Yes M Radio Button One Up Vertical Single Y
Recall Photo on FDA



No








Not Sure





ACQCol0010487 M Was viewing the photo helpful? Yes
Radio Button One Up Vertical Single Y
Photo Helpful



No





ACQCol0010488 N FDA also provides photos of recalled products on the FDA Flickr page. Have you ever visited the FDA Flickr page? Yes
Radio Button One Up Vertical Single Y
Recall Photo on Flickr



No








Not Sure





ACQCol0010489 O Which of the following ways would you prefer to see photos of recalled products: (Select one) On the FDA website
Radio Button One Up Vertical Single Y
Photo Preference



On the FDA Flickr page








No preference








I do not view photos of recalled products








Other P




ACQCol0010490 P Please specify how you prefer to see photos of recalled products:

Text field, <100 char Single N
OE_Photo Preference
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group Org



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group Industry



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group OE_role
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y
Visit Frequency



Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group Ability to Find



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group OE_Unable to Find
ACQinh0015068
In addition to visiting the FDA site, what other sites might you visit to find the information you are looking for?

Text area, no char limit Single N
Additional Sites
ACQHul0006055
Did you use the main search feature on the FDA site today? Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Use Search



No





ACQHul0006056 A Were you able to find relevant results for what you were looking for on our site? Yes, results were relevant to my search
Radio button, one-up vertical Single Y Skip Logic Group Search Relevance



Somewhat, results were partially relevant to my search E







No, I did not find any useful information E




ACQwil0013849 E What were you searching for that you couldn't find?

Text area, no char limit Single N Skip Logic Group OE_SearchUnabletoFind
ACQHul0006057 B Which of the following topic areas was your search related to? (select all that apply) Food
Checkbox, one-up vertical Multi Y Skip Logic Group Search Topic



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal & Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Recalls








Warning Letters








None of the above





ACQHul0006027
Did you use the Advanced Search feature today? Yes A Radio button, one-up vertical Single Y Skip Logic Group Use Adv Search



No








Don't Know





ACQHul0006028 A Which of the following advanced search options did you use? (select all that apply) Find results (with all of the words, with the exact phrase, with at least one of the words, without the words)
Checkbox, one-up vertical Multi Y Skip Logic Group Adv Search Options



Sections (such as Advisory Committees, Animal and Veterinary, Consumers, etc.)





ACQwil0013821
On a scale of 1 to 5, with 1=Strongly Disagree and 5=Strongly Agree, please select your level of agreement with the following statements: 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience


Links took me where I wanted to go on the site 2








3








4








Strongly Agree = 5





ACQwil0013822
Section titles clearly describe the content 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





ACQwil0013863
Links and labels are easy to understand 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





ACQwil0013850
The way the information is organized makes sense to me 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Florida








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington D.C.








Washington








West Virginia








Wisconsin








Wyoming








None of the above/Outside of the United States





EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement












If this website had a mobile version, would you access it from your mobile device? Yes A, B Radio Button One Up Vertical Single Y Skip Logic Group Mobile Site Use



No, I don't have a mobile device that allows me to access the web








No, I would not use my mobile device to access this website






A What content would you like to be able to view from your mobile device? MedWatch
Radio Button One Up Vertical Single N Skip Logic Group Mobile Content



Drug Safety








Recalls








FDA News








Consumer Updates








Other, please specify: C





C Please specify the content you want to view on your mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Content

B What type of mobile device do you use? Android
Radio Button One Up Vertical Single N Skip Logic Group Mobile Device



iPhone








Blackberry








Other, please specify: D





D Other mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Device

Sheet 6: Custom Qsts (8-29-12)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls L, N, O







Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
ACQSto0005572 A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G




ACQSto0005554 G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role
ACQSto0005574 B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I




ACQSto0005580 I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info
ACQSto0005576 C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J




ACQSto0005582 J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQSto0005577 D How are you primarily planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K




ACQSto0005583 K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQCol0010516 L Did you view a photo of a recalled product on the FDA website today? Yes M Radio Button One Up Vertical Single Y
Recall Photo on FDA



No








Not Sure





ACQCol0010487 M Was viewing the photo helpful? Yes
Radio Button One Up Vertical Single Y
Photo Helpful



No





ACQCol0010488 N FDA also provides photos of recalled products on the FDA Flickr page. Have you ever visited the FDA Flickr page? Yes
Radio Button One Up Vertical Single Y
Recall Photo on Flickr



No








Not Sure





ACQCol0010489 O Which of the following ways would you prefer to see photos of recalled products: (Select one) On the FDA website
Radio Button One Up Vertical Single Y
Photo Preference



On the FDA Flickr page








No preference








I do not view photos of recalled products








Other P




ACQCol0010490 P Please specify how you prefer to see photos of recalled products:

Text field, <100 char Single N
OE_Photo Preference
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group Org



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group Industry



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group OE_role
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y
Visit Frequency



Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group Ability to Find



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group OE_Unable to Find


In addition to visiting the FDA site, what other sites might you visit to find the information you are looking for?

Text area, no char limit Single N
Additional Sites
ACQHul0006055
Did you use the main search feature on the FDA site today? Yes A, B Radio button, one-up vertical Single Y Skip Logic Group Use Search



No





ACQHul0006056 A Were you able to find relevant results for what you were looking for on our site? Yes, results were relevant to my search
Radio button, one-up vertical Single Y Skip Logic Group Search Relevance



Somewhat, results were partially relevant to my search E







No, I did not find any useful information E




ACQwil0013849 E What were you searching for that you couldn't find?

Text area, no char limit Single N Skip Logic Group OE_SearchUnabletoFind
ACQHul0006057 B Which of the following topic areas was your search related to? (select all that apply) Food
Checkbox, one-up vertical Multi Y Skip Logic Group Search Topic



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal & Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Recalls








Warning Letters








None of the above





ACQHul0006027
Did you use the Advanced Search feature today? Yes A Radio button, one-up vertical Single Y Skip Logic Group Use Adv Search



No








Don't Know





ACQHul0006028 A Which of the following advanced search options did you use? (select all that apply) Find results (with all of the words, with the exact phrase, with at least one of the words, without the words)
Checkbox, one-up vertical Multi Y Skip Logic Group Adv Search Options



Sections (such as Advisory Committees, Animal and Veterinary, Consumers, etc.)





ACQwil0013821
On a scale of 1 to 5, with 1=Strongly Disagree and 5=Strongly Agree, please select your level of agreement with the following statements: 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience


Links took me where I wanted to go on the site 2








3








4








Strongly Agree = 5





ACQwil0013822
Section titles clearly describe the content 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





ACQwil0013863
Links and labels are easy to understand 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





ACQwil0013850
The way the information is organized makes sense to me 1= Strongly Disagree
Radio button, scale, no don't know Single Y
Navigation Experience



2








3








4








Strongly Agree = 5





EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington D.C.








Washington








West Virginia








Wisconsin








Wyoming





EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement












If this website had a mobile version, would you access it from your mobile device? Yes A, B Radio Button One Up Vertical Single Y Skip Logic Group Mobile Site Use



No, I don't have a mobile device that allows me to access the web








No, I would not use my mobile device to access this website






A What content would you like to be able to view from your mobile device? MedWatch
Radio Button One Up Vertical Single N Skip Logic Group Mobile Content



Drug Safety








Recalls








FDA News








Consumer Updates








Other, please specify: C





C Please specify the content you want to view on your mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Content

B What type of mobile device do you use? Android
Radio Button One Up Vertical Single N Skip Logic Group Mobile Device



iPhone








Blackberry








Other, please specify: D





D Other mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Device

Sheet 7: Custom Qsts (6-27-12)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls L, N, O







Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
ACQSto0005572 A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G




ACQSto0005554 G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role
ACQSto0005574 B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I




ACQSto0005580 I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info
ACQSto0005576 C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J




ACQSto0005582 J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQSto0005577 D How are you primarily planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K




ACQSto0005583 K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQCol0010516 L Did you view a photo of a recalled product on the FDA website today? Yes M Radio Button One Up Vertical Single Y
Recall Photo on FDA



No








Not Sure





ACQCol0010487 M Was viewing the photo helpful? Yes
Radio Button One Up Vertical Single Y
Photo Helpful



No





ACQCol0010488 N FDA also provides photos of recalled products on the FDA Flickr page. Have you ever visited the FDA Flickr page? Yes
Radio Button One Up Vertical Single Y
Recall Photo on Flickr



No








Not Sure





ACQCol0010489 O Which of the following ways would you prefer to see photos of recalled products: (Select one) On the FDA website
Radio Button One Up Vertical Single Y
Photo Preference



On the FDA Flickr page








No preference








I do not view photos of recalled products








Other P




ACQCol0010490 P Please specify how you prefer to see photos of recalled products:

Text field, <100 char Single N
OE_Photo Preference
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
ACQHul0006055
Did you use the main search feature on the FDA site today? Yes A, B, C Radio button, one-up vertical Single Y Skip Logic Group Use Search



No





ACQHul0006056 A Were you able to find relevant results for what you were looking for on our site? Yes, results were relevant to my search
Radio button, one-up vertical Single Y Skip Logic Group Search Relevance



Somewhat, results were partially relevant to my search E







No, I did not find any useful information E




ACQHul0006057 B Which of the following topic areas was your search related to? (select all that apply) Food
Checkbox, one-up vertical Multi Y Skip Logic Group Search Topic



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal & Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Recalls








Warning Letters








None of the above






E What were you searching for that you couldn't find?

Text area, no char limit Single N Skip Logic Group OE_SearchUnabletoFind
ACQHul0006058 C Which of the following technical issues did you experience when using the search feature? (select all that apply) At least one link in the results did not work
Checkbox, one-up vertical Multi Y Skip Logic Group Search Issues



Description of search results was too short








Multiple results were the same








The results page was too crowded








The text on the results page was too small








I did not experience any of the issues listed above (Exclusive)







Other D




ACQHul0006026 D Please specify the issue you had with the search feature:

Text area, no char limit Single N Skip Logic Group OE_Search Issue
ACQHul0006027
Did you use the Advanced Search feature today? Yes A Radio button, one-up vertical Single Y Skip Logic Group Use Adv Search



No








Don't Know





ACQHul0006028 A Which of the following advanced search options did you use? (select all that apply) Find results (with all of the words, with the exact phrase, with at least one of the words, without the words)
Checkbox, one-up vertical Multi Y Skip Logic Group Adv Search Options



Sections (such as Advisory Committees, Animal and Veterinary, Consumers, etc.)







On a scale of 1 to 5, with 1=Strongly Disagree and 5=Strongly Agree, please select your level of agreement with the following statements: 1= Strongly Disagree
Radio button, one-up vertical Multi
Matrix Group Navigation Experience


Links took me where I wanted to go on the site 2







Section titles clearly describe the content 3







Links and labels are easy to understand 4







The way the information is organized makes sense to me 5= Strongly Agree





EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington D.C.








Washington








West Virginia








Wisconsin








Wyoming





EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement












If this website had a mobile version, would you access it from your mobile device? Yes A, B Radio Button One Up Vertical Single Y Skip Logic Group Mobile Site Use



No, I don't have a mobile device that allows me to access the web








No, I would not use my mobile device to access this website






A What content would you like to be able to view from your mobile device? MedWatch
Radio Button One Up Vertical Single N Skip Logic Group Mobile Content



Drug Safety








Recalls








FDA News








Consumer Updates








Other, please specify: C





C Please specify the content you want to view on your mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Content

B What type of mobile device do you use? Android
Radio Button One Up Vertical Single N Skip Logic Group Mobile Device



iPhone








Blackberry








Other, please specify: D





D Other mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Device

Sheet 8: Custom Qsts (1-30-12)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls L, N, O







Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
ACQSto0005572 A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G




ACQSto0005554 G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role
ACQSto0005574 B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I




ACQSto0005580 I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info
ACQSto0005576 C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J




ACQSto0005582 J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQSto0005577 D How are you primarliy planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K




ACQSto0005583 K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info

L Did you view a photo of a recalled product on the FDA website today? Yes M Radio Button One Up Vertical Single Y
Recall Photo on FDA



No








Not Sure






M Was viewing the photo helpful? Yes
Radio Button One Up Vertical Single Y
Photo Helpful



No






N FDA also provides photos of recalled products on the FDA Fllickr page. Have you ever visited the FDA Flickr page? Yes
Radio Button One Up Vertical Single Y
Recall Photo on Flickr



No








Not Sure






O Which of the following ways would you prefer to see photos of recalled products: (Select one) On the FDA website
Radio Button One Up Vertical Single Y
Photo Preference



On the FDA Flickr page








No preference








I do not view photos of recalled products








Other P





P Please specify how you prefer to see photos of recalled products:

Text field, <100 char Single N
OE_Photo Preference










EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
ACQHul0006055
Did you use the main search feature on the FDA site today? Yes A, B, C Radio button, one-up vertical Single Y Skip Logic Group Use Search



No





ACQHul0006056 A Were you able to find relevant results for what you were looking for on our site? Yes, results were relevant to my search
Radio button, one-up vertical Single Y Skip Logic Group Search Relevance



Somewhat, results were partially relevant to my search








No, I did not find any useful information





ACQHul0006057 B Which of the following topic areas was your search related to? (select all that apply) Food
Checkbox, one-up vertical Multi Y Skip Logic Group Search Topic



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal & Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Recalls








Warning Letters








None of the above





ACQHul0006058 C Which of the following technical issues did you experience when using the search feature? (select all that apply) At least one link in the results did not work
Checkbox, one-up vertical Multi Y Skip Logic Group Search Issues



Description of search results was too short








Multiple results were the same








The results page was too crowded








The text on the results page was too small








I did not experience any of the issues listed above (Exclusive)







Other D




ACQHul0006026 D Please specify the issue you had with the search feature:

Text area, no char limit Single N Skip Logic Group OE_Search Issue
ACQHul0006027
Did you use the Advanced Search feature today? Yes A Radio button, one-up vertical Single Y Skip Logic Group Use Adv Search



No








Don't Know





ACQHul0006028 A Which of the following advanced search options did you use? (select all that apply) Find results (with all of the words, with the exact phrase, with at least one of the words, without the words)
Checkbox, one-up vertical Multi Y Skip Logic Group Adv Search Options



Sections (such as Advisory Committees, Animal and Veterinary, Consumers, etc.)





EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington D.C.








Washington








West Virginia








Wisconsin








Wyoming





EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement












If this website had a mobile version, would you access it from your mobile device? Yes A, B Radio Button One Up Vertical Single Y Skip Logic Group Mobile Site Use



No, I don't have a mobile device that allows me to access the web








No, I would not use my mobile device to access this website






A What content would you like to be able to view from your mobile device? MedWatch
Radio Button One Up Vertical Single N Skip Logic Group Mobile Content



Drug Safety








Recalls








FDA News








Consumer Updates








Other, please specify: C





C Please specify the content you want to view on your mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Content

B What type of mobile device do you use? Android
Radio Button One Up Vertical Single N Skip Logic Group Mobile Device



iPhone








Blackberry








Other, please specify: D





D Other mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Device

Sheet 9: Custom Qsts (7-8-11)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
ACQSto0005572 A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G




ACQSto0005554 G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role
ACQSto0005574 B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I




ACQSto0005580 I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info
ACQSto0005576 C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J




ACQSto0005582 J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQSto0005577 D How are you primarliy planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K




ACQSto0005583 K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO05515
Do you want FDA content that is accessible in your mobile phone browser? Yes
Radio button, one-up vertical


Mobile Content



No





AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington D.C.








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site
EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement












If this website had a mobile version, would you access it from your mobile device? Yes A, B Radio Button One Up Vertical Single Y Skip Logic Group Mobile Site Use



No, I don't have a mobile device that allows me to access the web








No, I would not use my mobile device to access this website






A What content would you like to be able to view from your mobile device? MedWatch
Radio Button One Up Vertical Single N Skip Logic Group Mobile Content



Drug Safety








Recalls








FDA News








Consumer Updates








Other, please specify: C





C Please specify the content you want to view on your mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Content

B What type of mobile device do you use? Android
Radio Button One Up Vertical Single N Skip Logic Group Mobile Device



iPhone








Blackberry








Other, please specify: D





D Other mobile device:

Text area, no char limit Single N Skip Logic Group Other Mobile Device

Sheet 10: Custom Qsts (7-1-11)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
ACQSto0005572 A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G




ACQSto0005554 G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role
ACQSto0005574 B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I




ACQSto0005580 I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info
ACQSto0005576 C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J




ACQSto0005582 J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQSto0005577 D How are you primarliy planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K




ACQSto0005583 K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group


Did you use the main search feature on the FDA site today? Yes A, B, C Radio button, one-up vertical Single Y Skip Logic Group Use Search



No






A Were you able to find relevant results for what you were looking for on our site? Yes, results were relevant to my search
Radio button, one-up vertical Single Y Skip Logic Group Search Relevance



Somewhat, results were partially relevant to my search








No, I did not find any useful information






B Which of the following topic areas was your search related to? (select all that apply) Food
Checkbox, one-up vertical Multi Y Skip Logic Group Search Topic



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal & Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Recalls








Warning Letters








None of the above






C Which of the following technical issues did you experience when using the search feature? (select all that apply) At least one link in the results did not work
Checkbox, one-up vertical Multi Y Skip Logic Group Search Issues



Description of search results was too short








Multiple results were the same








The results page was too crowded








The text on the results page was too small








I did not experience any of the issues listed above (Exclusive)







Other D





D Please specify the issue you had with the search feature:

Text area, no char limit Single N Skip Logic Group OE_Search Issue


Did you use the Advanced Search feature today? Yes A Radio button, one-up vertical Single Y Skip Logic Group Use Adv Search



No








Don't Know






A Which of the following advanced search options did you use? (select all that apply) Find results (with all of the words, with the exact phrase, with at least one of the words, without the words)
Checkbox, one-up vertical Multi Y Skip Logic Group Adv Search Options



Sections (such as Advisory Committees, Animal and Veterinary, Consumers, etc.)





EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO05515
Do you want FDA content that is accessible in your mobile phone browser? Yes
Radio button, one-up vertical


Mobile Content



No





AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington D.C.








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site
EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement

Sheet 11: Custom Qsts (6-23-11)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
ACQSto0005572 A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G




ACQSto0005554 G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role
ACQSto0005574 B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I




ACQSto0005580 I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info
ACQSto0005576 C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J




ACQSto0005582 J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
ACQSto0005577 D How are you primarliy planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K




ACQSto0005583 K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO05515
Do you want FDA content that is accessible in your mobile phone browser? Yes
Radio button, one-up vertical


Mobile Content



No





AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington D.C.








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site
EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement

Sheet 12: Custom Qsts (6-1-11)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products A,B,C,D







Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info

A Which best describes the primary role that brought you to the FDA website to look for tobacco information? Retailer who sells tobacco products
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Role



Cashier or employee at a retail establishment








Manufacturer of tobacco products








Employee of a tobacco manufacturing company








Tobacco retailer association








Public health professional








State/local government agency employee








Tobacco cessation or tobacco control organization employee








Person who uses tobacco products








General consumer








Other, please specify: G





G Please describe the role that brought you to the FDA website today to look for tobacco information:

Text area, no char limit Single N Skip Logic Group Other Tobacco Role

B Which of the following best describes the information you were looking for today? Family Smoking Prevention and Tobacco Control Act
Radio Button One Up Vertical Single Y Skip Logic Group Tobacco Information



Guidance, compliance and regulatory information








Warning labels (low, light and mild descriptions and smokeless tobacco warning labels)








Information about how to submit new tobacco products for FDA approval








Current news and events from Center for Tobacco Products (CTP)








Resources on how to quit smoking








Resources on how to prevent youth smoking








Public dockets for comment








Break the Chain of Tobacco Addiction campaign materials








Tobacco Products Advisory Committee








Information about the Center for Tobacco Products (CTP)








Other, please specify: I





I Please describe the information you came to the site for:

Text area, no char limit Single N Skip Logic Group OE Tobacco Info

C Which of the following best describes the type of information you were looking for? General information about the tobacco regulations and guidance
Radio Button One Up Vertical Single
Skip Logic Group Type of Tobac Info



Guidelines and recommendations for retailers and tobacco manufacturers








Professional training for retailers and tobacco manufacturers








Information about preventing smoking or quitting smoking








Educational materials








Campaigns and initiatives








Print materials (fact sheets, brochures, posters, etc.)








Multimedia products (podcasts, videos, widgets, etc.)








Data and statistics about tobacco use








Scientific research, articles, publications, and journals








Tools, software applications, systems, and other resources








Grants and funding opportunities








Jobs and careers








Other, please specify: J





J Please describe the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info

D How are you primarliy planning to use the information you were looking for today? For a trade association who deals with tobacco
Radio Button One Up Vertical Single
Skip Logic Group Use Tobacco Info



For a retailer who sells tobacco products








For a manufacturer who produces tobacco products








For a business / workplace








For a public health agency








For a research institution








For an educational institution or teaching purposes








For a school / class project








For my own health








For my family member or friend








Other, please specify K





K Please describe how you are going to use the tobacco information:

Text area, no char limit Single N Skip Logic Group OE Type of Tobac Info
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y Skip Logic Group Role



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B


Skip Logic Group



Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)



Skip Logic Group



Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N Skip Logic Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
EDO08443
Which of the following search features did you use during your visit today? (Please select all that apply.) The main search box in the upper right hand corner of the website K Checkbox, one-up vertical Multi Y Skip Logic Group Search Usage



FDA Approved Drug Search








Code of Federal Regulations Title 21 Search








510(k) Premarket Notification Search








National Drug Code Directory








Medical & Radiation Emitting Device Recalls








Pet Food Recall Products List








Manufacturer and User Facility Device Experience








Premarket Approval








Other L







None of the above








Don't Know





EDO08444 L Please specify the search feature you used on the FDA site today: Open-ended
Text area, no char limit


Other Search Usage
EDO08445 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





EDO08446 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




EDO08447 F My issue was: Open-ended
Text area, no char limit


Other basic issue
EDO08448 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








I had a different issue with the visual display of results: G




EDO08449 G My issue was: Open-ended
Text area, no char limit


Other visual issue
EDO08450 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








I had a different issue with the search results: H




EDO08451 H My issue was: Open-ended
Text area, no char limit


Other results issue
EDO08452 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




EDO08453 I My issue was: Open-ended
Text area, no char limit


Other sorting issue
EDO08454 K The sorting/filtering/advanced search options I would like are: Open-ended
Text area, no char limit


Other sorting issue
EDO08456 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




EDO08455 J My issue was: Open-ended
Text area, no char limit


Other technical issue
EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO05515
Do you want FDA content that is accessible in your mobile phone browser? Yes
Radio button, one-up vertical


Mobile Content



No





AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site
EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement

Sheet 13: Custom Qsts 12-30-10

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B







Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)








Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
EDO08443
Which of the following search features did you use during your visit today? (Please select all that apply.) The main search box in the upper right hand corner of the website K Checkbox, one-up vertical Multi Y Skip Logic Group Search Usage



FDA Approved Drug Search








Code of Federal Regulations Title 21 Search








510(k) Premarket Notification Search








National Drug Code Directory








Medical & Radiation Emitting Device Recalls








Pet Food Recall Products List








Manufacturer and User Facility Device Experience








Premarket Approval








Other L







None of the above








Don't Know





EDO08444 L Please specify the search feature you used on the FDA site today: Open-ended
Text area, no char limit


Other Search Usage
EDO08445 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





EDO08446 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




EDO08447 F My issue was: Open-ended
Text area, no char limit


Other basic issue
EDO08448 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








The images were too small/not clear








I had a different issue with the visual display of results: G




EDO08449 G My issue was: Open-ended
Text area, no char limit


Other visual issue
EDO08450 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








Couldn't find item from the catalog/store








I had a different issue with the search results: H




EDO08451 H My issue was: Open-ended
Text area, no char limit


Other results issue
EDO08452 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




EDO08453 I My issue was: Open-ended
Text area, no char limit


Other sorting issue
EDO08454 K The sorting/filtering/advanced search options I would like are: Open-ended
Text area, no char limit


Other sorting issue
EDO08456 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




EDO08455 J My issue was: Open-ended
Text area, no char limit


Other technical issue
EDO0711
Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO05515
Do you want FDA content that is accessible in your mobile phone browser? Yes
Radio button, one-up vertical


Mobile Content



No





AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site
EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement

Sheet 14: Custom Qsts 12-1-10

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B







Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)








Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Recalls








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
EDO03240
While on the FDA.gov site, please describe how you reached the page you were on before taking this survey:

Text area, no char limit Single Y
Open Navigate
AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
EDO08443
Which of the following search features did you use during your visit today? (Please select all that apply.) The main search box in the upper right hand corner of the website K Checkbox, one-up vertical Multi Y Skip Logic Group Search Usage



FDA Approved Drug Search








Code of Federal Regulations Title 21 Search








510(k) Premarket Notification Search








National Drug Code Directory








Medical & Radiation Emitting Device Recalls








Pet Food Recall Products List








Manufacturer and User Facility Device Experience








Premarket Approval








Other L







None of the above








Don't Know





EDO08444 L Please specify the search feature you used on the FDA site today: Open-ended
Text area, no char limit


Other Search Usage
EDO08445 K Please tell us about your experience with the site's search feature today. (Please select all that apply.) The search feature met my needs today.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



I had issues with the basic search process (how to use it, terms to enter). A







I had issues with the visual display of the search results (text size, images). B







I had issues with the search results I received. C







I had issues with sorting, filtering, advanced search, or lack of these options. D







I had technical issues with the search feature. E







None of these





EDO08446 A What were your issues with the basic search process? (Please select all that apply.) It was not clear to me how to use the search feature
Checkbox, one-up vertical Multi Y Skip Logic Group Issues basic Search



I did not know what terms to use to get the results I wanted








There were too many steps or refinements to get to what I wanted








I had a different issue with the basic search process: F




EDO08447 F My issue was: Open-ended
Text area, no char limit


Other basic issue
EDO08448 B What were your issues with the visual display of the search results? (Please select all that apply.) I could not see enough of the description to decide which link to choose
Checkbox, one-up vertical Multi Y Skip Logic Group Issues visual display



The text was too small








The page was too crowded








I could not see much difference between the listings/items








The images were too small/not clear








I had a different issue with the visual display of results: G




EDO08449 G My issue was: Open-ended
Text area, no char limit


Other visual issue
EDO08450 C What were your issues with the search results? (Please select all that apply.) Results were not relevant/not what I wanted
Checkbox, one-up vertical Multi Y Skip Logic Group Issues Search results



There were not enough results








There were NO results








There was too little information in the results to decide what to choose








Many of the search results looked the same








Couldn't find item from the catalog/store








I had a different issue with the search results: H




EDO08451 H My issue was: Open-ended
Text area, no char limit


Other results issue
EDO08452 D What were your issues with sorting, filtering, or advanced search? (Please select all that apply.) The results were not sorted in a helpful way
Checkbox, one-up vertical Multi Y Skip Logic Group Issues sorting



I want advanced search options








I want more sorting/filtering/advanced search options K







I had a different sorting/filtering issue: I




EDO08453 I My issue was: Open-ended
Text area, no char limit


Other sorting issue
EDO08454 K The sorting/filtering/advanced search options I would like are: Open-ended
Text area, no char limit


Other sorting issue
EDO08456 E The technical issue I had with search was: Search speed was too slow
Radio button, two-up vertical Single Y




I had the following technical issue: J




EDO08455 J My issue was: Open-ended
Text area, no char limit


Other technical issue
AED11042
Did you use the Search Feature on the site to look for information? Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Feature



No





AED11043 A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Experience



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: B




AED11044 B Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Experience
AED11045
While on the FDA.gov site today, which of the following describes your experience? (Please select all that apply) I could not navigate back to previous information
Checkbox, one-up vertical Multi N OPS Group Navigation Difficulties



I would often feel lost, not know where I was








Links did not take me where I expected








Links/labels were difficult to understand








There were too many links or navigational choices








I had technical difficulties (e.g. broken links, error messages)








Other, please specify: A







None of the above





AED11046 A Please describe the difficulty you had while on the FDA.gov site today:

Text area, no char limit Single N OPS Group Other Nav
AED11039
Have you visited the FDA Basics area of the site today?  Yes A Radio button, one-up vertical Single Y Skip Logic Group FDA Basics



No








Not Sure





EDO03241 A What were you hoping to find on the FDA Basics area of the site?

Text area, no char limit Single Y Skip Logic Group lookingforBasics
EDO03242 A How did you hear about FDA Basics?

Text area, no char limit Single Y Skip Logic Group HearaboutBasics
AED11040 A On a scale of 1 to 10, how useful was the information provided in the FDA Basics area of the site?  1=Not at all useful
Drop down, select one Single Y Skip Logic Group FDA Basics Useful



2








3








4








5








6








7








8








9








10= Very useful








Don't Know





AKR5243
Do you feel that the language used on this site is too technical or difficult to understand? Yes
Radio button, one-up vertical Single Y




No








Not Sure





AED08559
Which of the following items do you use on the FDA.gov website? [Please select all that apply]: Bookmark and share (to tag content for social bookmarking sites like Digg or Delicious) J Checkbox One Up Vertical Multi Y OPS Group Use On FDA Site



Blog J







Video J







Email update J







Podcasts or Audio J







RSS feed J







None of the above








Other, please specify: I




AED08560 I Other items you use on the FDA.gov website

Text area, no char limit Single N OPS Group Other Use on FDA
EDO0711 J Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO05513
Which of the following do you use as your mobile phone? I do not use/own a mobile phone
Radio button, one-up vertical Single Y Skip Logic Group Mobile Phone



Blackberry L







Iphone (Apple) L







Android (Google) L







Palm L







Windows Mobile L







Other Smartphone L







I own a mobile phone, but it is not a smartphone





EDO05514 L Would you be interested in a mobile phone app that could be downloaded to your smartphone? Yes, I would download a FDA mobile phone app if it were available
Radio button, one-up vertical


Mobile App



No, I am not interested in a FDA mobile phone app





EDO05515 L Do you want FDA content that is accessible in your mobile phone browser? Yes
Radio button, one-up vertical


Mobile Content



No





EDO01217
Would you like to see content on the FDA site translated into another language? Yes A Radio button, one-up vertical Single Y Skip Logic Group Site Translated



No








Don't Know





EDO01218 A In which of the following languages would you like to view content on the FDA site? Spanish
Checkbox One Up Vertical Single N Skip Logic Group Language



French








Chinese








German








Japanese








Korean








Other (please specify) B




EDO01219 B Other languages you would like to view content on the FDA site:

Text area, no char limit Single N Skip Logic Group Other Language
AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED08564
What is your gender? Male
Radio Button One Up Vertical Single Y
Gender



Female








Prefer not to answer





AED08565
What is your country of residence? USA A Dropdown (Select-one) Single Y
Residence



Canada








Afghanistan








Albania








Algeria








American Samoa








Andorra








Angola








Anguilla








Antarctica








Antigua and Barbuda








Argentina








Armenia








Aruba








Australia








Austria








Azerbaijan








Bahamas








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia/Herzegovina








Botswana








Bouvet Island








Brazil








British Indian Ocean








Brunei Darussalam








Bulgaria








Burkina Faso








Burundi








Cambodia








Cameroon








Cape Verde








Cayman Islands








Central African Rep.








Chad








Chile








China








Christmas Island








Cocos Islands








Colombia








Comoros








Congo








Congo, Democratic Rep.








Cook Islands








Costa Rica








Côte D'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Denmark








Djibouti








Dominica








Dominican Republic








East Timor








Ecuador








Egypt








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands








Faroe Islands








Fiji








Finland








France








French Guiana








French Polynesia








French Southern Terr.








Gabon








Gambia








Georgia








Germany








Ghana








Gibraltar








Greece








Greenland








Grenada








Guadeloupe








Guam








Guatemala








Guinea








Guinea& Bissau








Guyana








Haiti








Heard/McDonald Isls.








Holy See/Vatican








Honduras








Hong Kong








Hungary








Iceland








India








Indonesia








Iran








Iraq








Ireland








Israel








Italy








Jamaica








Japan








Jordan








Kazakstan








Kenya








Kiribati








Korea, North








Korea, South








Kuwait








Kyrgyzstan








Laos








Latvia








Lebanon








Lesotho








Liberia








Libya








Liechtenstein








Lithuania








Luxembourg








Macao








Macedonia








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mayotte








Mexico








Micronesia








Moldova








Monaco








Mongolia








Montserrat








Morocco








Mozambique








Myanmar








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Caledonia








New Zealand








Nicaragua








Niger








Nigeria








Niue








Norfolk Island








Northern Mariana Isls








Norway








Oman








Pakistan








Palau








Palestinian Territory








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Pitcairn








Poland








Portugal








Puerto Rico








Qatar








Réunion








Romania








Russian Federation








Rwanda








Saint Helena








Saint Kitts/Nevis








Saint Lucia








Saint Pierre/Miquelon








Saint Vincent/Grenadines








Samoa








San Marino








Sao Tome/Principe








Saudi Arabia








Senegal








Seychelles








Sierra Leone








Singapore








Slovakia








Slovenia








Solomon Islands








Somalia








South Africa








S. Georgia/S. Sand. Isls








Spain








Sri Lanka








Sudan








Suriname








Svalbard/Jan Mayen








Swaziland








Sweden








Switzerland








Syria








Taiwan








Tajikistan








Tanzania








Thailand








Togo








Tokelau








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Turks and Caicos Isls








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








US Minor Outlying Isls








Uruguay








Uzbekistan








Vanuatu








Venezuela








Viet Nam








Virgin Islands, British








Virgin Islands, U.S.








Wallis and Futuna








Western Sahara








Yemen








Yugoslavia








Zambia








Zimbabwe





AED11047
In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Blog








Podcast








Received information from my doctor








Twitter








Widget








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site
EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement

Sheet 15: Custom Qsts (8-31-10)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B







Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)








Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
EDO03240
While on the FDA.gov site, please describe how you reached the page you were on before taking this survey:

Text area, no char limit Single Y
Open Navigate
AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
AED11042
Did you use the Search Feature on the site to look for information? Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Feature



No





AED11043 A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Experience



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: B




AED11044 B Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Experience
AED11045
While on the FDA.gov site today, which of the following describes your experience? (Please select all that apply) I could not navigate back to previous information
Checkbox, one-up vertical Multi N OPS Group Navigation Difficulties



I would often feel lost, not know where I was








Links did not take me where I expected








Links/labels were difficult to understand








There were too many links or navigational choices








I had technical difficulties (e.g. broken links, error messages)








Other, please specify: A







None of the above





AED11046 A Please describe the difficulty you had while on the FDA.gov site today:

Text area, no char limit Single N OPS Group Other Nav
AED11039
Have you visited the FDA Basics area of the site today?  Yes A Radio button, one-up vertical Single Y Skip Logic Group FDA Basics



No








Not Sure





EDO03241 A What were you hoping to find on the FDA Basics area of the site?

Text area, no char limit Single Y Skip Logic Group lookingforBasics
EDO03242 A How did you hear about FDA Basics?

Text area, no char limit Single Y Skip Logic Group HearaboutBasics
AED11040 A On a scale of 1 to 10, how useful was the information provided in the FDA Basics area of the site?  1=Not at all useful
Drop down, select one Single Y Skip Logic Group FDA Basics Useful



2








3








4








5








6








7








8








9








10= Very useful








Don't Know





AKR5243
Do you feel that the language used on this site is too technical or difficult to understand? Yes
Radio button, one-up vertical Single Y




No








Not Sure





AED08559
Which of the following items do you use on the FDA.gov website? [Please select all that apply]: Bookmark and share (to tag content for social bookmarking sites like Digg or Delicious) J Checkbox One Up Vertical Multi Y OPS Group Use On FDA Site



Blog J







Video J







Email update J







Podcasts or Audio J







RSS feed J







None of the above








Other, please specify: I




AED08560 I Other items you use on the FDA.gov website

Text area, no char limit Single N OPS Group Other Use on FDA
EDO0711 J Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO05513
Which of the following do you use as your mobile phone? I do not use/own a mobile phone
Radio button, one-up vertical Single Y Skip Logic Group Mobile Phone



Blackberry L







Iphone (Apple) L







Android (Google) L







Palm L







Windows Mobile L







Other Smartphone L







I own a mobile phone, but it is not a smartphone





EDO05514 L Would you be interested in a mobile phone app that could be downloaded to your smartphone? Yes, I would download a FDA mobile phone app if it were available
Radio button, one-up vertical


Mobile App



No, I am not interested in a FDA mobile phone app





EDO05515 L Do you want FDA content that is accessible in your mobile phone browser? Yes
Radio button, one-up vertical


Mobile Content



No





EDO01217
Would you like to see content on the FDA site translated into another language? Yes A Radio button, one-up vertical Single Y Skip Logic Group Site Translated



No








Don't Know





EDO01218 A In which of the following languages would you like to view content on the FDA site? Spanish
Checkbox One Up Vertical Single N Skip Logic Group Language



French








Chinese








German








Japanese








Korean








Other (please specify) B




EDO01219 B Other languages you would like to view content on the FDA site:

Text area, no char limit Single N Skip Logic Group Other Language
AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED08564
What is your gender? Male
Radio Button One Up Vertical Single Y
Gender



Female








Prefer not to answer





AED08565
What is your country of residence? USA A Dropdown (Select-one) Single Y
Residence



Canada








Afghanistan








Albania








Algeria








American Samoa








Andorra








Angola








Anguilla








Antarctica








Antigua and Barbuda








Argentina








Armenia








Aruba








Australia








Austria








Azerbaijan








Bahamas








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia/Herzegovina








Botswana








Bouvet Island








Brazil








British Indian Ocean








Brunei Darussalam








Bulgaria








Burkina Faso








Burundi








Cambodia








Cameroon








Cape Verde








Cayman Islands








Central African Rep.








Chad








Chile








China








Christmas Island








Cocos Islands








Colombia








Comoros








Congo








Congo, Democratic Rep.








Cook Islands








Costa Rica








Côte D'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Denmark








Djibouti








Dominica








Dominican Republic








East Timor








Ecuador








Egypt








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands








Faroe Islands








Fiji








Finland








France








French Guiana








French Polynesia








French Southern Terr.








Gabon








Gambia








Georgia








Germany








Ghana








Gibraltar








Greece








Greenland








Grenada








Guadeloupe








Guam








Guatemala








Guinea








Guinea& Bissau








Guyana








Haiti








Heard/McDonald Isls.








Holy See/Vatican








Honduras








Hong Kong








Hungary








Iceland








India








Indonesia








Iran








Iraq








Ireland








Israel








Italy








Jamaica








Japan








Jordan








Kazakstan








Kenya








Kiribati








Korea, North








Korea, South








Kuwait








Kyrgyzstan








Laos








Latvia








Lebanon








Lesotho








Liberia








Libya








Liechtenstein








Lithuania








Luxembourg








Macao








Macedonia








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mayotte








Mexico








Micronesia








Moldova








Monaco








Mongolia








Montserrat








Morocco








Mozambique








Myanmar








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Caledonia








New Zealand








Nicaragua








Niger








Nigeria








Niue








Norfolk Island








Northern Mariana Isls








Norway








Oman








Pakistan








Palau








Palestinian Territory








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Pitcairn








Poland








Portugal








Puerto Rico








Qatar








Réunion








Romania








Russian Federation








Rwanda








Saint Helena








Saint Kitts/Nevis








Saint Lucia








Saint Pierre/Miquelon








Saint Vincent/Grenadines








Samoa








San Marino








Sao Tome/Principe








Saudi Arabia








Senegal








Seychelles








Sierra Leone








Singapore








Slovakia








Slovenia








Solomon Islands








Somalia








South Africa








S. Georgia/S. Sand. Isls








Spain








Sri Lanka








Sudan








Suriname








Svalbard/Jan Mayen








Swaziland








Sweden








Switzerland








Syria








Taiwan








Tajikistan








Tanzania








Thailand








Togo








Tokelau








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Turks and Caicos Isls








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








US Minor Outlying Isls








Uruguay








Uzbekistan








Vanuatu








Venezuela








Viet Nam








Virgin Islands, British








Virgin Islands, U.S.








Wallis and Futuna








Western Sahara








Yemen








Yugoslavia








Zambia








Zimbabwe





AED11047 A In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Blog








Podcast








Received information from my doctor








Twitter








Widget








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site
EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement

Sheet 16: Custom Qsts (6-15-10)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AKR5237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry/manufacturer
Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: A




EDO03237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry A Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: C




EDO03238 A Which of the following best describes your company/organization? Manufacturer B







Distributor B







Importer B







Other B




EDO03239 B Which of the following industry categories is your company/organization a part of? (Please select all that apply) Drugs & Biologics (Human)








Drugs & Biologics (Animal)








Medical Devices








Food








Dietary Supplements








Cosmetics








Tobacco





AKR5238 C Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
EDO03240
While on the FDA.gov site, please describe how you reached the page you were on before taking this survey:

Text area, no char limit Single Y
Open Navigate
AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
AED11042
Did you use the Search Feature on the site to look for information? Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Feature



No





AED11043 A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Experience



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: B




AED11044 B Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Experience
AED11045
While on the FDA.gov site today, which of the following describes your experience? (Please select all that apply) I could not navigate back to previous information
Checkbox, one-up vertical Multi N OPS Group Navigation Difficulties



I would often feel lost, not know where I was








Links did not take me where I expected








Links/labels were difficult to understand








There were too many links or navigational choices








I had technical difficulties (e.g. broken links, error messages)








Other, please specify: A







None of the above





AED11046 A Please describe the difficulty you had while on the FDA.gov site today:

Text area, no char limit Single N OPS Group Other Nav
AED11039
Have you visited the FDA Basics area of the site today?  Yes A Radio button, one-up vertical Single Y Skip Logic Group FDA Basics



No








Not Sure





EDO03241 A What were you hoping to find on the FDA Basics area of the site?

Text area, no char limit Single Y Skip Logic Group lookingforBasics
EDO03242 A How did you hear about FDA Basics?

Text area, no char limit Single Y Skip Logic Group HearaboutBasics
AED11040 A On a scale of 1 to 10, how useful was the information provided in the FDA Basics area of the site?  1=Not at all useful
Drop down, select one Single Y Skip Logic Group FDA Basics Useful



2








3








4








5








6








7








8








9








10= Very useful








Don't Know





AKR5243
Do you feel that the language used on this site is too technical or difficult to understand? Yes
Radio button, one-up vertical Single Y




No








Not Sure





AED08559
Which of the following items do you use on the FDA.gov website? [Please select all that apply]: Bookmark and share (to tag content for social bookmarking sites like Digg or Delicious) J Checkbox One Up Vertical Multi Y OPS Group Use On FDA Site



Blog J







Video J







Email update J







Podcasts or Audio J







RSS feed J







None of the above








Other, please specify: I




AED08560 I Other items you use on the FDA.gov website

Text area, no char limit Single N OPS Group Other Use on FDA
EDO0711 J Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO01217
Would you like to see content on the FDA site translated into another language? Yes A Radio button, one-up vertical Single Y Skip Logic Group Site Translated



No








Don't Know





EDO01218 A In which of the following languages would you like to view content on the FDA site? Spanish
Checkbox One Up Vertical Single N Skip Logic Group Language



French








Chinese








German








Japanese








Korean








Other (please specify) B




EDO01219 B Other languages you would like to view content on the FDA site:

Text area, no char limit Single N Skip Logic Group Other Language
AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED08564
What is your gender? Male
Radio Button One Up Vertical Single Y
Gender



Female








Prefer not to answer





AED08565
What is your country of residence? USA A Dropdown (Select-one) Single Y
Residence



Canada








Afghanistan








Albania








Algeria








American Samoa








Andorra








Angola








Anguilla








Antarctica








Antigua and Barbuda








Argentina








Armenia








Aruba








Australia








Austria








Azerbaijan








Bahamas








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia/Herzegovina








Botswana








Bouvet Island








Brazil








British Indian Ocean








Brunei Darussalam








Bulgaria








Burkina Faso








Burundi








Cambodia








Cameroon








Cape Verde








Cayman Islands








Central African Rep.








Chad








Chile








China








Christmas Island








Cocos Islands








Colombia








Comoros








Congo








Congo, Democratic Rep.








Cook Islands








Costa Rica








Côte D'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Denmark








Djibouti








Dominica








Dominican Republic








East Timor








Ecuador








Egypt








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands








Faroe Islands








Fiji








Finland








France








French Guiana








French Polynesia








French Southern Terr.








Gabon








Gambia








Georgia








Germany








Ghana








Gibraltar








Greece








Greenland








Grenada








Guadeloupe








Guam








Guatemala








Guinea








Guinea& Bissau








Guyana








Haiti








Heard/McDonald Isls.








Holy See/Vatican








Honduras








Hong Kong








Hungary








Iceland








India








Indonesia








Iran








Iraq








Ireland








Israel








Italy








Jamaica








Japan








Jordan








Kazakstan








Kenya








Kiribati








Korea, North








Korea, South








Kuwait








Kyrgyzstan








Laos








Latvia








Lebanon








Lesotho








Liberia








Libya








Liechtenstein








Lithuania








Luxembourg








Macao








Macedonia








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mayotte








Mexico








Micronesia








Moldova








Monaco








Mongolia








Montserrat








Morocco








Mozambique








Myanmar








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Caledonia








New Zealand








Nicaragua








Niger








Nigeria








Niue








Norfolk Island








Northern Mariana Isls








Norway








Oman








Pakistan








Palau








Palestinian Territory








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Pitcairn








Poland








Portugal








Puerto Rico








Qatar








Réunion








Romania








Russian Federation








Rwanda








Saint Helena








Saint Kitts/Nevis








Saint Lucia








Saint Pierre/Miquelon








Saint Vincent/Grenadines








Samoa








San Marino








Sao Tome/Principe








Saudi Arabia








Senegal








Seychelles








Sierra Leone








Singapore








Slovakia








Slovenia








Solomon Islands








Somalia








South Africa








S. Georgia/S. Sand. Isls








Spain








Sri Lanka








Sudan








Suriname








Svalbard/Jan Mayen








Swaziland








Sweden








Switzerland








Syria








Taiwan








Tajikistan








Tanzania








Thailand








Togo








Tokelau








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Turks and Caicos Isls








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








US Minor Outlying Isls








Uruguay








Uzbekistan








Vanuatu








Venezuela








Viet Nam








Virgin Islands, British








Virgin Islands, U.S.








Wallis and Futuna








Western Sahara








Yemen








Yugoslavia








Zambia








Zimbabwe





AED11047 A In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Blog








Podcast








Received information from my doctor








Twitter








Widget








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site
EDO03243
If you could make one improvement to the site what would that be?

Text area, no char limit Open N
One Improvement

Sheet 17: Current Custom Qsts (3-18-10)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AKR5237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry/manufacturer
Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: A




AKR5238 A Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
AED11039
Have you visited the <strong>FDA Basics</strong> area of the site today?  Yes A Radio button, one-up vertical Single Y Skip Logic Group FDA Basics



No








Not Sure





AED11040 A On a scale of 1 to 10, how useful was the information provided in the <strong>FDA Basics</strong> are of the site?  1=Not at all useful
Drop down, select one Single Y Skip Logic Group FDA Basics Useful



2








3








4








5








6








7








8








9








10= Very useful








Don't Know





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
AED11042
Did you use the Search Feature on the site to look for information? Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Feature



No





AED11043 A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Experience



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: B




AED11044 B Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Experience
AED11045
While on the FDA.gov site today, which of the following describes your experience? (Please select all that apply) I could not navigate back to previous information
Checkbox, one-up vertical Multi N OPS Group Navigation Difficulties



I would often feel lost, not know where I was








Links did not take me where I expected








Links/labels were difficult to understand








There were too many links or navigational choices








I had technical difficulties (e.g. broken links, error messages)








Other, please specify: A







None of the above





AED11046 A Please describe the difficulty you had while on the FDA.gov site today:

Text area, no char limit Single N OPS Group Other Nav
AKR5243
Do you feel that the language used on this site is too technical or difficult to understand? Yes
Radio button, one-up vertical Single Y




No








Not Sure





AED08559
Which of the following items do you use on the FDA.gov website? [Please select all that apply]: Bookmark and share (to tag content for social bookmarking sites like Digg or Del.icio.us) J Checkbox One Up Vertical Multi Y OPS Group Use On FDA Site



Blog J







Video J







Email update J







Podcasts or Audio J







RSS feed J







None of the above








Other, please specify: I




AED08560 I Other items you use on the FDA.gov website

Text area, no char limit Single N OPS Group Other Use on FDA
EDO0711 J Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






EDO01217
Would you like to see content on the FDA site translated into another language? Yes A Radio button, one-up vertical Single Y Skip Logic Group Site Translated



No








Don't Know





EDO01218 A In which of the following languages would you like to view content on the FDA site? Spanish
Checkbox One Up Vertical Single N Skip Logic Group Language



French








Chinese








German








Japanese








Korean








Other (please specify) B




EDO01219 B Other languages you would like to view content on the FDA site:

Text area, no char limit Single N Skip Logic Group Other Language
AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED08564
What is your gender? Male
Radio Button One Up Vertical Single Y
Gender



Female








Prefer not to answer





AED08565
What is your country of residence? USA A Dropdown (Select-one) Single Y
Residence



Canada








Afghanistan








Albania








Algeria








American Samoa








Andorra








Angola








Anguilla








Antarctica








Antigua and Barbuda








Argentina








Armenia








Aruba








Australia








Austria








Azerbaijan








Bahamas








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia/Herzegovina








Botswana








Bouvet Island








Brazil








British Indian Ocean








Brunei Darussalam








Bulgaria








Burkina Faso








Burundi








Cambodia








Cameroon








Cape Verde








Cayman Islands








Central African Rep.








Chad








Chile








China








Christmas Island








Cocos Islands








Colombia








Comoros








Congo








Congo, Democratic Rep.








Cook Islands








Costa Rica








Côte D'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Denmark








Djibouti








Dominica








Dominican Republic








East Timor








Ecuador








Egypt








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands








Faroe Islands








Fiji








Finland








France








French Guiana








French Polynesia








French Southern Terr.








Gabon








Gambia








Georgia








Germany








Ghana








Gibraltar








Greece








Greenland








Grenada








Guadeloupe








Guam








Guatemala








Guinea








Guinea& Bissau








Guyana








Haiti








Heard/McDonald Isls.








Holy See/Vatican








Honduras








Hong Kong








Hungary








Iceland








India








Indonesia








Iran








Iraq








Ireland








Israel








Italy








Jamaica








Japan








Jordan








Kazakstan








Kenya








Kiribati








Korea, North








Korea, South








Kuwait








Kyrgyzstan








Laos








Latvia








Lebanon








Lesotho








Liberia








Libya








Liechtenstein








Lithuania








Luxembourg








Macao








Macedonia








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mayotte








Mexico








Micronesia








Moldova








Monaco








Mongolia








Montserrat








Morocco








Mozambique








Myanmar








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Caledonia








New Zealand








Nicaragua








Niger








Nigeria








Niue








Norfolk Island








Northern Mariana Isls








Norway








Oman








Pakistan








Palau








Palestinian Territory








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Pitcairn








Poland








Portugal








Puerto Rico








Qatar








Réunion








Romania








Russian Federation








Rwanda








Saint Helena








Saint Kitts/Nevis








Saint Lucia








Saint Pierre/Miquelon








Saint Vincent/Grenadines








Samoa








San Marino








Sao Tome/Principe








Saudi Arabia








Senegal








Seychelles








Sierra Leone








Singapore








Slovakia








Slovenia








Solomon Islands








Somalia








South Africa








S. Georgia/S. Sand. Isls








Spain








Sri Lanka








Sudan








Suriname








Svalbard/Jan Mayen








Swaziland








Sweden








Switzerland








Syria








Taiwan








Tajikistan








Tanzania








Thailand








Togo








Tokelau








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Turks and Caicos Isls








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








US Minor Outlying Isls








Uruguay








Uzbekistan








Vanuatu








Venezuela








Viet Nam








Virgin Islands, British








Virgin Islands, U.S.








Wallis and Futuna








Western Sahara








Yemen








Yugoslavia








Zambia








Zimbabwe





AED11047 A In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Blog








Podcast








Received information from my doctor








Twitter








Widget








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site

Sheet 18: Custom Qsts 2-17-10

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AKR5237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry/manufacturer
Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Pharmacist








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: A




AKR5238 A Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
AED11039
Have you visited the <strong>FDA Basics</strong> area of the site today?  Yes A Radio button, one-up vertical Single Y Skip Logic Group FDA Basics



No








Not Sure





AED11040 A On a scale of 1 to 10, how useful was the information provided in the <strong>FDA Basics</strong> are of the site?  1=Not at all useful
Drop down, select one Single Y Skip Logic Group FDA Basics Useful



2








3








4








5








6








7








8








9








10= Very useful








Don't Know





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
AED11042
Did you use the Search Feature on the site to look for information? Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Feature



No





AED11043 A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Experience



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: B




AED11044 B Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Experience
AED11045
While on the FDA.gov site today, which of the following describes your experience? (Please select all that apply) I could not navigate back to previous information
Checkbox, one-up vertical Multi N OPS Group Navigation Difficulties



I would often feel lost, not know where I was








Links did not take me where I expected








Links/labels were difficult to understand








There were too many links or navigational choices








I had technical difficulties (e.g. broken links, error messages)








Other, please specify: A







None of the above





AED11046 A Please describe the difficulty you had while on the FDA.gov site today:

Text area, no char limit Single N OPS Group Other Nav
AKR5243
Do you feel that the language used on this site is too technical or difficult to understand? Yes
Radio button, one-up vertical Single Y




No








Not Sure





AED08559
Which of the following items do you use on the FDA.gov website? [Please select all that apply]: Bookmark and share (to tag content for social bookmarking sites like Digg or Del.icio.us) J Checkbox One Up Vertical Multi Y OPS Group Use On FDA Site



Blog J







Video J







Email update J







Podcasts or Audio J







RSS feed J







None of the above








Other, please specify: I




AED08560 I Other items you use on the FDA.gov website

Text area, no char limit Single N OPS Group Other Use on FDA
EDO0711 J Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED08564
What is your gender? Male
Radio Button One Up Vertical Single Y
Gender



Female








Prefer not to answer





AED08565
What is your country of residence? USA A Dropdown (Select-one) Single Y
Residence



Canada








Afghanistan








Albania








Algeria








American Samoa








Andorra








Angola








Anguilla








Antarctica








Antigua and Barbuda








Argentina








Armenia








Aruba








Australia








Austria








Azerbaijan








Bahamas








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia/Herzegovina








Botswana








Bouvet Island








Brazil








British Indian Ocean








Brunei Darussalam








Bulgaria








Burkina Faso








Burundi








Cambodia








Cameroon








Cape Verde








Cayman Islands








Central African Rep.








Chad








Chile








China








Christmas Island








Cocos Islands








Colombia








Comoros








Congo








Congo, Democratic Rep.








Cook Islands








Costa Rica








Côte D'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Denmark








Djibouti








Dominica








Dominican Republic








East Timor








Ecuador








Egypt








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands








Faroe Islands








Fiji








Finland








France








French Guiana








French Polynesia








French Southern Terr.








Gabon








Gambia








Georgia








Germany








Ghana








Gibraltar








Greece








Greenland








Grenada








Guadeloupe








Guam








Guatemala








Guinea








Guinea& Bissau








Guyana








Haiti








Heard/McDonald Isls.








Holy See/Vatican








Honduras








Hong Kong








Hungary








Iceland








India








Indonesia








Iran








Iraq








Ireland








Israel








Italy








Jamaica








Japan








Jordan








Kazakstan








Kenya








Kiribati








Korea, North








Korea, South








Kuwait








Kyrgyzstan








Laos








Latvia








Lebanon








Lesotho








Liberia








Libya








Liechtenstein








Lithuania








Luxembourg








Macao








Macedonia








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mayotte








Mexico








Micronesia








Moldova








Monaco








Mongolia








Montserrat








Morocco








Mozambique








Myanmar








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Caledonia








New Zealand








Nicaragua








Niger








Nigeria








Niue








Norfolk Island








Northern Mariana Isls








Norway








Oman








Pakistan








Palau








Palestinian Territory








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Pitcairn








Poland








Portugal








Puerto Rico








Qatar








Réunion








Romania








Russian Federation








Rwanda








Saint Helena








Saint Kitts/Nevis








Saint Lucia








Saint Pierre/Miquelon








Saint Vincent/Grenadines








Samoa








San Marino








Sao Tome/Principe








Saudi Arabia








Senegal








Seychelles








Sierra Leone








Singapore








Slovakia








Slovenia








Solomon Islands








Somalia








South Africa








S. Georgia/S. Sand. Isls








Spain








Sri Lanka








Sudan








Suriname








Svalbard/Jan Mayen








Swaziland








Sweden








Switzerland








Syria








Taiwan








Tajikistan








Tanzania








Thailand








Togo








Tokelau








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Turks and Caicos Isls








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








US Minor Outlying Isls








Uruguay








Uzbekistan








Vanuatu








Venezuela








Viet Nam








Virgin Islands, British








Virgin Islands, U.S.








Wallis and Futuna








Western Sahara








Yemen








Yugoslavia








Zambia








Zimbabwe





AED11047 A In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Blog








Podcast








Received information from my doctor








Twitter








Widget








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site

Sheet 19: Custom Qsts (2-15-10)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AKR5237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry/manufacturer
Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: A




AKR5238 A Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info
AED11039
Have you visited the <strong>FDA Basics</strong> area of the site today?  Yes A Radio button, one-up vertical Single Y Skip Logic Group FDA Basics



No








Not Sure





AED11040 A On a scale of 1 to 10, how useful was the information provided in the <strong>FDA Basics</strong> are of the site?  1=Not at all useful
Drop down, select one Single Y Skip Logic Group FDA Basics Useful



2








3








4








5








6








7








8








9








10= Very useful








Don't Know





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
AED11042
Did you use the Search Feature on the site to look for information? Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Feature



No





AED11043 A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Experience



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: B




AED11044 B Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Experience
AED11045
While on the FDA.gov site today, which of the following describes your experience? (Please select all that apply) I could not navigate back to previous information
Checkbox, one-up vertical Multi N OPS Group Navigation Difficulties



I would often feel lost, not know where I was








Links did not take me where I expected








Links/labels were difficult to understand








There were too many links or navigational choices








I had technical difficulties (e.g. broken links, error messages)








Other, please specify: A







None of the above





AED11046 A Please describe the difficulty you had while on the FDA.gov site today:

Text area, no char limit Single N OPS Group Other Nav
AKR5243
Do you feel that the language used on this site is too technical or difficult to understand? Yes
Radio button, one-up vertical Single Y




No








Not Sure





AED08558
Within the last 3 months, have you done any of the following: (Please select all that apply.) Browse a Web site using your mobile phone / device
Checkbox One Up Vertical Multi Y
Social Media Quest.



Send a text message using your mobile phone / device








Receive a text message using your mobile phone / device








Use a personalized web pages (such as My Yahoo!)








Add a widget or gadget to your personalized web page








Participate in an online social network (such as MySpace, Facebook, etc.)








Bookmark or tag a website (using social bookmarking sites as Digg or Del.icio.us)








Read a blog or Wiki








Write a blog or contribute to a Wiki








Post a comment, rating, or review on a Web site








Listen to a podcast or audio on a Web site








Watch a video on a Web site








Upload a video to a Web site (such as YouTube)








Browse through a photo gallery








Subscribe to an RSS feed








Sign up to receive an email update from a website








None of the above





AED08559
Which of the following items do you use on the FDA.gov website? [Please select all that apply]: Bookmark and share (to tag content for social bookmarking sites like Digg or Del.icio.us) J Checkbox One Up Vertical Multi Y OPS Group Use On FDA Site



Blog J







Video J







Email update J







Podcasts or Audio J







RSS feed J







None of the above








Other, please specify: I




AED08560 I Other items you use on the FDA.gov website

Text area, no char limit Single N OPS Group Other Use on FDA
EDO0711 J Which of the following would you like to see more of on the FDA website: Blogs
Checkbox, one-up vertical Multi Y OPS Group Additional Activities



Videos








Email Updates








Podcasts or Audio








Mobile Alerts








Webinars








None of the above








Other, please specify: K




EDO0712 K Other interactive mediums you would like on the FDA site:






AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED08564
What is your gender? Male
Radio Button One Up Vertical Single Y
Gender



Female








Prefer not to answer





AED08565
What is your country of residence? USA A Dropdown (Select-one) Single Y
Residence



Canada








Afghanistan








Albania








Algeria








American Samoa








Andorra








Angola








Anguilla








Antarctica








Antigua and Barbuda








Argentina








Armenia








Aruba








Australia








Austria








Azerbaijan








Bahamas








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia/Herzegovina








Botswana








Bouvet Island








Brazil








British Indian Ocean








Brunei Darussalam








Bulgaria








Burkina Faso








Burundi








Cambodia








Cameroon








Cape Verde








Cayman Islands








Central African Rep.








Chad








Chile








China








Christmas Island








Cocos Islands








Colombia








Comoros








Congo








Congo, Democratic Rep.








Cook Islands








Costa Rica








Côte D'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Denmark








Djibouti








Dominica








Dominican Republic








East Timor








Ecuador








Egypt








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands








Faroe Islands








Fiji








Finland








France








French Guiana








French Polynesia








French Southern Terr.








Gabon








Gambia








Georgia








Germany








Ghana








Gibraltar








Greece








Greenland








Grenada








Guadeloupe








Guam








Guatemala








Guinea








Guinea& Bissau








Guyana








Haiti








Heard/McDonald Isls.








Holy See/Vatican








Honduras








Hong Kong








Hungary








Iceland








India








Indonesia








Iran








Iraq








Ireland








Israel








Italy








Jamaica








Japan








Jordan








Kazakstan








Kenya








Kiribati








Korea, North








Korea, South








Kuwait








Kyrgyzstan








Laos








Latvia








Lebanon








Lesotho








Liberia








Libya








Liechtenstein








Lithuania








Luxembourg








Macao








Macedonia








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mayotte








Mexico








Micronesia








Moldova








Monaco








Mongolia








Montserrat








Morocco








Mozambique








Myanmar








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Caledonia








New Zealand








Nicaragua








Niger








Nigeria








Niue








Norfolk Island








Northern Mariana Isls








Norway








Oman








Pakistan








Palau








Palestinian Territory








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Pitcairn








Poland








Portugal








Puerto Rico








Qatar








Réunion








Romania








Russian Federation








Rwanda








Saint Helena








Saint Kitts/Nevis








Saint Lucia








Saint Pierre/Miquelon








Saint Vincent/Grenadines








Samoa








San Marino








Sao Tome/Principe








Saudi Arabia








Senegal








Seychelles








Sierra Leone








Singapore








Slovakia








Slovenia








Solomon Islands








Somalia








South Africa








S. Georgia/S. Sand. Isls








Spain








Sri Lanka








Sudan








Suriname








Svalbard/Jan Mayen








Swaziland








Sweden








Switzerland








Syria








Taiwan








Tajikistan








Tanzania








Thailand








Togo








Tokelau








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Turks and Caicos Isls








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








US Minor Outlying Isls








Uruguay








Uzbekistan








Vanuatu








Venezuela








Viet Nam








Virgin Islands, British








Virgin Islands, U.S.








Wallis and Futuna








Western Sahara








Yemen








Yugoslavia








Zambia








Zimbabwe





AED11047 A In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Blog








Podcast








Received information from my doctor








Twitter








Widget








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site

Sheet 20: Custom Qsts (2-8-10)

Model Instance Name:

red & strike-through: DELETE





FDA Satisfaction Survey

underlined & italicized: RE-ORDER





MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION





7/31/2009
blue + -->: REWORDING








violet (bold): SKIP-LOGIC





FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec Question Label
AKR5237
For this visit to the FDA site, which of the following roles best describes you? Regulated industry/manufacturer
Radio Button One Up Vertical Single Y OPS Group



Consumer








Scientist, researcher








Patient








Caregiver, friend, family member of a person interested in health issues








Physician








Nurse, physician's assistant, nurse practitioner








Other type of healthcare provider








State or local public health professional








Not-for-profit public health professional








Consultant








Attorney/Legal Counsel








Educator, professor, teacher








Student








Journalist/Media








Policymaker, legislator, staff








FDA grantee








FDA employee








First responder








Other, please specify: A




AKR5238 A Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y




Daily








Weekly








Monthly








A couple times a year








About once a year





AKR5240
For this visit to the FDA web site, what were you primarily looking for?

Text area, no char limit Single N

AED08556
Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group Info Looking For



Drugs








Medical Devices








Vaccines








Blood








Biologics








Animal/Veterinary








Cosmetics








Radiation-Emitting Products








Tobacco Products








Combination Products








Advisory Committees








Science & Research








Regulatory Information








Safety








Emergency Preparedness








International Programs








News & Events








Training and Continuing Education








Inspections/Compliance








Information for State & Local Officials








Information for Consumers








Information for Industry








Information for Health Professionals








Other, please specify: H




AED08557 H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group Other Info


Have you visited the FDA Basics area of the site today?  Yes A Radio button, one-up vertical Single Y Skip Logic Group FDA Basics



No








Not Sure






A On a scale of 1 to 10, how useful was the information provided in the FDA Basics are of the site?  1=Not at all useful
Drop down, select one Single Y Skip Logic Group FDA Basics Useful



2








3








4








5








6








7








8








9








10= Very useful








Don't Know





AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G







Still looking








No G




AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group


Did you use the Search Feature on the site to look for information? Yes A Radio button, one-up vertical Single Y Skip Logic Group Search Feature



No






A Which of the following best describes your experience with the Search Tools? I did not encounter any difficulties/search worked well
Radio button, one-up vertical Single N Skip Logic Group Search Experience



Returned too many results








Returned results that were similar/redundant








I was not sure what words to use in my search








Search required too many refinements to get what I wanted








Search returned no results at all








Other, please specify: B





B Please describe your experience with the search tool:

Text area, no char limit Single N Skip Logic Group Other Search Experience


While on the FDA.gov site today, which of the following describes your experience? (Please select all that apply) I could not navigate back to previous information
Checkbox, one-up vertical Multi N OPS Group Navigation Difficulties



I would often feel lost, not know where I was








Links did not take me where I expected








Links/labels were difficult to understand








There were too many links or navigational choices








I had technical difficulties (e.g. broken links, error messages)








Other, please specify: A







None of the above






A Please describe the difficulty you had while on the FDA.gov site today:

Text area, no char limit Single N OPS Group Other Nav
AKR5243
Do you feel that the language used on this site is too technical or difficult to understand? Yes
Radio button, one-up vertical Single Y




No








Not Sure





AED08558
Within the last 3 months, have you done any of the following: (Please select all that apply.) Browse a Web site using your mobile phone / device
Checkbox One Up Vertical Multi Y
Social Media Quest.



Send a text message using your mobile phone / device








Receive a text message using your mobile phone / device








Use a personalized web pages (such as My Yahoo!)








Add a widget or gadget to your personalized web page








Participate in an online social network (such as MySpace, Facebook, etc.)








Bookmark or tag a website (using social bookmarking sites as Digg or Del.icio.us)








Read a blog or Wiki








Write a blog or contribute to a Wiki








Post a comment, rating, or review on a Web site








Listen to a podcast or audio on a Web site








Watch a video on a Web site








Upload a video to a Web site (such as YouTube)








Browse through a photo gallery








Subscribe to an RSS feed








Sign up to receive an email update from a website








None of the above





AED08559
Which of the following items do you use on the FDA.gov website? [Please select all that apply]: Bookmark and share (to tag content for social bookmarking sites like Digg or Del.icio.us)
Checkbox One Up Vertical Multi Y OPS Group Use On FDA Site



Blog








Video








Email update








Podcasts or Audio








RSS feed








None of the above








Other, please specify: I




AED08560 I Other items you use on the FDA.gov website

Text area, no char limit Single N OPS Group Other Use on FDA
AED08561
How old are you? 19 or under
Dropdown (Select-one) Single Y
Age



20-34 years old








35-49 years old








50-64 years old








65 or older








Prefer not to answer





AED08562
How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y
Ethnicity



Black or African American








White








Asian








American Indian or Alaska Native








Native Hawaiian or Other Pacific Islander








Prefer not to answer





AED08563
What is the highest level of education you have completed? High school or less
Radio Button One Up Vertical Single Y
Education



Some college








College degree








Advanced degree








Prefer not to answer





AED08564
What is your gender? Male
Radio Button One Up Vertical Single Y
Gender



Female








Prefer not to answer





AED08565
What is your country of residence? USA A Dropdown (Select-one) Single Y
Residence



Canada








Afghanistan








Albania








Algeria








American Samoa








Andorra








Angola








Anguilla








Antarctica








Antigua and Barbuda








Argentina








Armenia








Aruba








Australia








Austria








Azerbaijan








Bahamas








Bahrain








Bangladesh








Barbados








Belarus








Belgium








Belize








Benin








Bermuda








Bhutan








Bolivia








Bosnia/Herzegovina








Botswana








Bouvet Island








Brazil








British Indian Ocean








Brunei Darussalam








Bulgaria








Burkina Faso








Burundi








Cambodia








Cameroon








Cape Verde








Cayman Islands








Central African Rep.








Chad








Chile








China








Christmas Island








Cocos Islands








Colombia








Comoros








Congo








Congo, Democratic Rep.








Cook Islands








Costa Rica








Côte D'Ivoire








Croatia








Cuba








Cyprus








Czech Republic








Denmark








Djibouti








Dominica








Dominican Republic








East Timor








Ecuador








Egypt








El Salvador








Equatorial Guinea








Eritrea








Estonia








Ethiopia








Falkland Islands








Faroe Islands








Fiji








Finland








France








French Guiana








French Polynesia








French Southern Terr.








Gabon








Gambia








Georgia








Germany








Ghana








Gibraltar








Greece








Greenland








Grenada








Guadeloupe








Guam








Guatemala








Guinea








Guinea& Bissau








Guyana








Haiti








Heard/McDonald Isls.








Holy See/Vatican








Honduras








Hong Kong








Hungary








Iceland








India








Indonesia








Iran








Iraq








Ireland








Israel








Italy








Jamaica








Japan








Jordan








Kazakstan








Kenya








Kiribati








Korea, North








Korea, South








Kuwait








Kyrgyzstan








Laos








Latvia








Lebanon








Lesotho








Liberia








Libya








Liechtenstein








Lithuania








Luxembourg








Macao








Macedonia








Madagascar








Malawi








Malaysia








Maldives








Mali








Malta








Marshall Islands








Martinique








Mauritania








Mauritius








Mayotte








Mexico








Micronesia








Moldova








Monaco








Mongolia








Montserrat








Morocco








Mozambique








Myanmar








Namibia








Nauru








Nepal








Netherlands








Netherlands Antilles








New Caledonia








New Zealand








Nicaragua








Niger








Nigeria








Niue








Norfolk Island








Northern Mariana Isls








Norway








Oman








Pakistan








Palau








Palestinian Territory








Panama








Papua New Guinea








Paraguay








Peru








Philippines








Pitcairn








Poland








Portugal








Puerto Rico








Qatar








Réunion








Romania








Russian Federation








Rwanda








Saint Helena








Saint Kitts/Nevis








Saint Lucia








Saint Pierre/Miquelon








Saint Vincent/Grenadines








Samoa








San Marino








Sao Tome/Principe








Saudi Arabia








Senegal








Seychelles








Sierra Leone








Singapore








Slovakia








Slovenia








Solomon Islands








Somalia








South Africa








S. Georgia/S. Sand. Isls








Spain








Sri Lanka








Sudan








Suriname








Svalbard/Jan Mayen








Swaziland








Sweden








Switzerland








Syria








Taiwan








Tajikistan








Tanzania








Thailand








Togo








Tokelau








Tonga








Trinidad and Tobago








Tunisia








Turkey








Turkmenistan








Turks and Caicos Isls








Tuvalu








Uganda








Ukraine








United Arab Emirates








United Kingdom








US Minor Outlying Isls








Uruguay








Uzbekistan








Vanuatu








Venezuela








Viet Nam








Virgin Islands, British








Virgin Islands, U.S.








Wallis and Futuna








Western Sahara








Yemen








Yugoslavia








Zambia








Zimbabwe






A In which state do you reside? Alabama
Drop down, select one Single N
State



Alaska








Arizona








Arkansas








California








Colorado








Connecticut








Delaware








Florida








Georgia








Hawaii








Idaho








Illinois








Indiana








Iowa








Kansas








Kentucky








Louisiana








Maine








Maryland








Massachusetts








Michigan








Minnesota








Mississippi








Missouri








Montana








Nebraska








Nevada








New Hampshire








New Jersey








New Mexico








New York








North Carolina








North Dakota








Ohio








Oklahoma








Oregon








Pennsylvania








Rhode Island








South Carolina








South Dakota








Tennessee








Texas








Utah








Vermont








Virginia








Washington








West Virginia








Wisconsin








Wyoming





AED08566
How did you find this site? Search engine
Radio Button Two Up Vertical Single Y OPS Group Find Site



Assumed FDA had a website








Referral or link from another site








Media/news story








Word of mouth








Site bookmarked








Email subscription/RSS feed








Blog








Podcast








Received information from my doctor








Twitter








Widget








Other, please specify: A




AED08567 A Other how did you find this site

Text area, no char limit Open N OPS Group Other Find Site

Sheet 21: Custom Qsts 09-03-09

Model Instance Name:

red & strike-through: DELETE




FDA Satisfaction Survey

underlined & italicized: RE-ORDER




MID: xUE4gkERpoI5QVAk1J94RQ==

pink: ADDITION




7/31/2009
blue + -->: REWORDING







violet (bold): SKIP-LOGIC




FDA Satisfaction Survey CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec
AKR5237
For this visit to the FDA site, which of the following roles best describes you? Consumer
Radio Button One Up Vertical Single Y OPS Group



Patient







Caregiver, friend, family member of a person interested in health issues







Physician







Nurse, physician's assistant, nurse practitioner







Other type of healthcare provider







State or local public health professional







Not-for-profit public health professional







Scientist, researcher







Educator, professor, teacher







Student







First responder







Journalist/Media







Policymaker, legislator, staff







Regulated industry/manufacturer







FDA grantee







FDA employee







Government employee







Health Professional







Educator (teacher, professor)







Business







Other, please specify: A



AKR5238 A Please describe your role in visiting the site today:

Text area, no char limit Single N OPS Group
AKR5239
How frequently do you visit the FDA.gov website? This is my first time
Drop down, select one Single Y



Daily







Weekly







Monthly







A couple times a year







About once a year







Several times a year or less




AKR5240
For this visit to the FDA web site, what were you primarily looking for?

Text area, no char limit Single N
AKR5241
Did you find the information you were looking for? Yes
Radio Button One Up Vertical Single Y Skip Logic Group



Partially G






Still looking







No G



AKR5242 G If you didn’t find all the information you were looking for, what couldn’t you find?

Text area, no char limit Single N Skip Logic Group
AKR5243
Do you feel that the language used on this site is too technical or difficult to understand? Yes
Radio button, one-up vertical Single Y



No







Not Sure






Which of the following best describes the type of information you were looking for? (Please select all that apply.) Food
Checkbox One Up Vertical Multi Y Skip Logic Group



Drugs







Medical Devices







Vaccines







Blood







Biologics







Animal/Veterinary







Cosmetics







Radiation-Emitting Products







Tobacco Products







Combination Products







Advisory Committees







Science & Research







Regulatory Information







Safety







Emergency Preparedness







International Programs







News & Events







Training and Continuing Education







Inspections/Compliance







Information for State & Local Officials







Information for Consumers







Information for Industry







Information for Health Professionals







Other, please specify: H




H Please specify the type of information you were looking for:

Text area, no char limit Single N Skip Logic Group


Within the last 3 months, have you done any of the following: (Please select all that apply.) Browse a Web site using your mobile phone / device
Checkbox One Up Vertical Multi Y



Send a text message using your mobile phone / device







Receive a text message using your mobile phone / device







Use a personalized web pages (such as My Yahoo!)







Add a widget or gadget to your personalized web page







Participate in an online social network (such as MySpace, Facebook, etc.)







Bookmark or tag a website (using social bookmarking sites as Digg or Del.icio.us)







Read a blog or Wiki







Write a blog or contribute to a Wiki







Post a comment, rating, or review on a Web site







Listen to a podcast or audio on a Web site







Watch a video on a Web site







Upload a video to a Web site (such as YouTube)







Browse through a photo gallery







Subscribe to an RSS feed







Sign up to receive an email update from a website







None of the above






Which of the following items do you use on the FDA.gov website? [Please select all that apply]: Bookmark and share (to tag content for social bookmarking sites like Digg or Del.icio.us)
Checkbox One Up Vertical Multi Y OPS Group



Blog







Video







Email update







Podcasts or Audio







RSS feed







None of the above







Other, please specify: I




I Other items you use on the FDA.gov website

Text area, no char limit Single N OPS Group


How old are you? 19 or under
Dropdown (Select-one) Single Y



20-34 years old







35-49 years old







50-64 years old







65 or older







Prefer not to answer






How would you describe yourself? (Please select all that apply.) Hispanic or Latino
Checkbox One Up Vertical Multi Y



Black or African American







White







Asian







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Other, please specify: A




A Other how did you find this site

Text area, no char limit Open N OPS Group

Sheet 22: Original Custom Qsts

Model Instance Name:

red & strike-through: DELETE




FDA Browse

underlined & italicized: RE-ORDER




MID:

pink: ADDITION




7/31/2009
blue + -->: REWORDING







violet (bold): SKIP-LOGIC




FDA Browse CUSTOM QUESTION LIST
QID Skip Logic Label Question Text Answer Choices
(limited to 50 characters)
Skip To Type (select from list) Single or Multi Required
Y/N
spec


For this visit to the FDA site, which of the following roles best describes you? Consumer
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Health Professional


Government employee


Journalist/Media


Educator (teacher, professor)


Student


Business


Other, please specify A


A Please describe your role in visiting the site today:




OPS Group


How frequently do you visit the FDA.gov website? This is my first time
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Daily




Weekly




Monthly




Several times a year or less






For this visit to the FDA web site, what were you primarily looking for?

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N


Did you find the information you were looking for? Yes
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Partially G
No G

G If you didn’t find all the information you were looking for, what couldn’t you find?

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N Skip Logic Group


Do you feel that the language used on this site is too technical or difficult to understand? Yes







No
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Not Sure











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