582 USGS v3 10_10_2012

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Overview

Welcome and Thank You Text
Draft v3 Model Qsts
v3 CQs

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Sheet 1: Welcome and Thank You Text

Model Instance Name:
USGS v3
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	10/9/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

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Sheet 2: Draft v3 Model Qsts

Model Instance Name:
USGS v3
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned (Y/N)?	Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		10/9/2012
USGS v3
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Content (1=Poor, 10=Excellent, Don't Know)					Return	Likelihood to Return (1=Very Unlikely, 10=Very Likely)
	Content - Accuracy	Please rate your perception of the accuracy of information on this site.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)			How likely are you to return to this site?
	Content - Quality	Please rate the quality of information on this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)		Recommend	Recommend (1=Very Unlikely, 10=Very Likely)
	Content - Freshness	Please rate the freshness of content on this site.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)			How likely are you to recommend this site to someone else?
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Navigation (1=Poor, 10=Excellent, Don't Know)
	Navigation - Organized	Please rate how well the site is organized.
	Navigation - Options	Please rate the options available for navigating this site.
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.
	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.
		Online Transparency (1=Poor, 10=Excellent, Don't Know)
	Online Transparency - Disclose	Please rate how thoroughly this website discloses information about what this agency is doing.
	Online Transparency - Quick	Please rate how quickly agency information is made available on this website.
	Online Transparency - Access	Please rate how well information about this agency's actions can be accessed by the public on this website.
		Search (1=Poor, 10=Excellent, Don't Know)
	Search - Results Relevance	Please rate the relevance of search results on this site.
	Search - Results Organization	Please rate the organization of search results on this site.
	Search - Results Help	Please rate how well the search results help you decide what to select.
	Search - Feature Narrow	Please rate how well the search feature helps you to narrow the results to find what you want.
		Plain Language (1=Poor, 10=Excellent, Don't Know)
	Plain Language - Clear	Please rate the clarity of the wording on this site.
	Plain Language - Understandable	Please rate how well you understand the wording on this site.
	Plain Language - Concise	Please rate this site on its use of short, clear sentences.

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Sheet 3: v3 CQs

USGS v3			red & strike-through: DELETE
USGS v3			underlined & italicized: RE-ORDER
MID: Existing Measure - Please fill in; New Measure - DOT will fill in			pink: ADDITION
Date:	3/1/2008		blue + -->: REWORDING
USGS v3 CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		In the context of your current visit, please select the category that best describes you.	Interested in science		Radio button, one-up vertical	Single	Y	OPS Group	Role
			Recreationalist or Vacationer
			Property owner
			Educator, including Homeschoolers
			Student (K-12)
			Student (College +)
			Professional Scientist/Engineer
			Federal/ State/ Local Natural Resource Manager
			Other category (please specify):	A
	A	If you answered "Other" to what best describes you, please specify (optional):			Text field, <100 char		N		OE_Other Role
		Did you find what you were looking for today?	Yes		Radio button, one-up vertical	Single	Y	Skip Logic Group	Ability to Find
			Yes, but it could have been eaiser	A
			No	B
	A	What could we improve to make it easier?			Text area, no char limit		N		OE_Find Eaiser
	B	If not, please let us know what it was.			Text area, no char limit		N		OE_Did Not Find
		How frequently do you visit this web site?	First time		Radio button, one-up vertical	Single	N		Frequency
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
		What is the main reason for your current visit to the site?	Earthquake news or research		Radio button, one-up vertical	Single	Y	OPS Group	Primary Reason
			Other natural hazard (such as volcanoes, floods, tornadoes, hurricanes, tsunami, landslides, avalanches, etc.)
			Recent news story
			Maps
			Publications
			Researching for a specific project
			Curiosity- Educating Myself
			Find a USGS office or employee
			Purchase an annual park pass
			Other, (please specify):	A
	A	Other - main reason for visit			Text field, <100 char		N		Other Reason
		Have you accessed USGS web pages from a mobile device?	Yes	A,B	Radio button, one-up vertical	Single	N	Skip Logic Group	Mobile Device Use
			No
	A	What USGS information did you seek using your mobile device?			Text field, <100 char		N		OE_Mobile Info Success
	B	Did you find the information you were seeking with your mobile device?	Yes		Radio button, one-up vertical	Single	N		Mobile Success
			No
		Do you use social media at least once a month?	Yes	A	Radio button, one-up vertical	single	N	Skip Logic Group	SM Use
			No
			I prefer not to answer
	A	Which social media platforms would you prefer to use to interact with the USGS? (please select all that apply)	Facebook		Checkbox, one-up vertical		N		SM like to Interact Type
			Twitter
			YouTube
			Google+
			LinkedIn
			Internet Forums
			Blogs
			Audio/video podcasts
			I'd prefer not to interact with this site through social media
			Other, (please specify):	AA
	AA	Please tell us another way you would like to use social media to interact with us:			Text field, <100 char		N		OE_SM Other Ways to interact
		If you could make one improvement to this site, what would it be?			Text area, no char limit	Open	N		Improvement