Form 590 CQs for OMB started 10.5.12

American Customer Satisfaction Index (ACSI) E-Government Website Customer Satisfaction Surveys

2012 590 CQs for OMB started 10-5-2012.xlsx

590 CQs started 10.5.12 - 592 SEC Questionnaire 10.25.12

OMB: 1090-0008

Document [xlsx]
Download: xlsx | pdf
Measures Name/Client name (CQs and Answer choices)




















EPA









SAC5522 A Which of the following best describes your work? SAC5522A001 Regulated company/entity
Radio button, one-up vertical Single Y Skip Logic Group Business Work



SAC5522A002 EPA contractor









Environmental consultant








SAC5522A003 Contractor for other federal agency








SAC5522A004 Consultant








SAC5522A005 Other, please specify: D




SAC5523 D Please specify your business role:


Text area, no char limit Single N Skip Logic Group Other Work
SAC5524 B Are you an EPA employee? SAC5524A001 Yes
Radio button, one-up vertical
y Skip Logic Group EPA employee



SAC5524A002 No





SAC5525
How frequently do you use the EPA.gov Web site? SAC5525A001 Daily
Radio Button One Up Vertical Single Y
Frequency



SAC5525A002 Weekly








SAC5525A003 Monthly








SAC5525A004 A couple of times a year








SAC5525A005 About once a year








SAC5525A006 This is my first time





SAC5527
How did you look for information on the site today? (Please select all that apply.) SAC5527A001 Search box A Checkbox, one-up vertical Multi Y Skip Logic Group Look for Info



SAC5527A002 Advanced search A







SAC5527A003 Left navigation bar








SAC5527A004 Resources








SAC5527A005 A-Z Index








SAC5527A006 Browse all topics








SAC5527A008 Other, please specify: B







SAC5527A007 Did not use any of these tools


exclusive

SAC5528 B The other way I looked for information was:


Text area, no char limit Single N Skip Logic Group OE_Look for Info











SAC5529 A Which of the following best describes your experience with the Search Tools? SAC5529A001 I did not encounter any difficulties/search worked well
Checkbox, one-up vertical Single Multi N Skip Logic Group Search Tools



SAC5529A002 Returned too many results








SAC5529A003 Returned results that were similar/redundant








SAC5529A004 I was not sure what words to use in my search








SAC5529A005 Search required too many refinements to get what I wanted








SAC5529A006 Search returned no results at all








SAC5529A007 Other, please specify: C




SAC5530 C Please describe your experience with the search tool:


Text area, no char limit Single N Skip Logic Group Other Search Tool











SAC5531
Which of the following best describes your navigation experience on the site: SAC5531A001 I did not have difficulty navigating the site
Radio button, one-up vertical Single Y Skip Logic Group Navigation



SAC5531A002 I had difficulty navigating the site A, B




SAC5532 A Which of the following navigation difficulties did you have: SAC5532A001 Could not navigate back to previous information
Checkbox, one-up vertical Multi N Skip Logic Group Navigation Difficulties



SAC5532A002 Would often feel lost, not know where I was








SAC5532A003 Links did not take me where I expected








SAC5532A004 Links/labels are difficult to understand








SAC5532A005 Too many links or navigational choices








SAC5532A006 Had technical difficulties (e.g. broken links, error messages)








SAC5532A007 Other, please specify: B




SAC5533 B Please describe the difficulty you had with navigating the site today:


Text area, no char limit Single N Skip Logic Group Other OE_Nav
SAC5536
Did you find the information you were looking for today? SAC5536A001 Yes
Radio button, one-up vertical Single Y Skip Logic Group Find What Looking For



SAC5536A002 Partially A







SAC5536A003 No A




SAC5537 A What couldn't you find?


Text area, no char limit Single N Skip Logic Group Did Not Find
SAC5540
Why did you visit the EPA.gov site today? (Please check all that apply): SAC5540A001 Read EPA's latest announcements
Checkbox, one-up vertical Multi Y Skip Logic Group Why Visit



SAC5540A002 Learn about an environmental issue








SAC5540A003 Find out what my community, family, or I can do about an environmental issue








SAC5540A004 Learn about programs my company or organization can join








SAC5540A005 Find out what EPA is doing about an issue








SAC5540A006 Find environmental information about my local area








SAC5540A007 Discover what my company has to do to comply with regulations








SAC5540A008 Comment on a draft regulation








SAC5540A009 Report data to EPA from my company, state, etc.








SAC5540A010 Learn about EPA's research efforts








SAC5540A011 Find information for kids








SAC5540A012 Do homework or a school project








SAC5540A013 Learn about EPA itself








SAC5540A014 Report a spill or other problem








SAC5540A015 Get a job or internship with EPA








SAC5540A016 Find out about grants or contract opportunities








SAC5540A017 Other, please specify: A




SAC5541 A Please specify why you visited the EPA.gov site today:


Text area, no char limit Single N Skip Logic Group Other Why
SAC5542
Which of the following topics best describes the information you wanted today? SAC5542A001 Air
Radio Button One Up Vertical Single Y Skip Logic Group Reason for Visit



SAC5542A002 Water








SAC5542A003 Waste/Pollution








SAC5542A004 Chemicals








SAC5542A005 Climate change








SAC5542A006 Data set and raw data








SAC5542A007 Statistical information








SAC5542A008 UVindex








SAC5542A009 Fuel/Oil








SAC5542A010 Living Green








SAC5542A011 Human Health








SAC5542A012 Mold








SAC5542A013 Pesticides








SAC5542A014 Radiation








SAC5542A015 Radon








SAC5542A016 Recycling









Bed bugs








SAC5542A017 Lead, mercury, metals








SAC5542A018 Laws and regulations








SAC5542A019 Science and technology (for example models, methods, data etc.) B







SAC5542A020 Grants and contracts








SAC5542A021 Careers and employment








SAC5542A022 Other, please specify: A




SAC5543 A Please specify the other topic that best describes the reason for your visit.


Text area, no char limit Single N Skip Logic Group Other Topic looking For
SAC5544 B Please describe the specific science/technology topic you are on the site for:


Text area, no char limit single N Skip Logic Group Specific Science/Tech Topic


Did you interact with any of the following applications?
AIRNOW B Checkbox, one-up vertical Multi Y Skip Logic Group Applications




Envirofacts B








Toxic Release Inventory (TRI) Explorer B








MyEnvironment B








Enviromapper B








ECHO B








Online Tracking Information System (OTIS) B








Enforcement and Compliance History Online B








Integrated Grants Management System (IGMS) B








Storage and Retrieval (STORET) for Water Quality Data B








I did not interact with any applications









Other A, B





A What other application did you interact with on the website today?


Text area, no char limit
N Skip Logic Group Other_Applicatiosn

B What was your experience like with the application(s)? Please provide as much detail as possible.


Text area, no char limit
N Skip Logic Group Other_Applicatiosn











NARA











Please rate the clarity of the wording on Archives.gov. 1=Poor
Radio button, scale, has don't know S Y
Clarity of Wording Rating



2









3









4









5









6









7









8









9









10=Excellent









DK








Please rate how well you understand the wording on Archives.gov. 1=Poor
Radio button, scale, has don't know S Y
Understand Wording Rating



2









3









4









5









6









7









8









9









10=Excellent









DK








Please rate Archives.gov on its use of short, clear sentences. 1=Poor
Radio button, scale, has don't know S Y
Clear Sentences Rating



2









3









4









5









6









7









8









9









10=Excellent









DK






AED08704
How frequently do you visit Archives.gov? First time
Radio button, one-up vertical single Y
Frequency



More than once a day









Daily









About once a week









About once a month









Every 6 months or less






AED08705
In what role are you using the web site today? (Please select the one that applies best) Genealogist or family historian
Radio button, one-up vertical single Y Skip Logic Group Role



Veteran or Veteran's family









Researcher









Educator or student









Publication or broadcast journalist









Federal Records Manager









Federal government employee









State or local government employee









Other, please specify: A





AED08706 A Other role for using site:

Text area, no char limit
n Skip Logic Group Other Role
AED08707
How did you first learn about www.archives.gov? Word of mouth
Radio button, one-up vertical single Y OPS Group Learn About



Web Search Engine









Professional Organization/Conference









In the Classroom









At the Library









Link from another website









Newspaper or Magazine









Radio or Television









Other, please specify: A





AED08708 A Other, first learned about archives.gov via:

Text area, no char limit
n OPS Group Other Learn About


How did you arrive at Archives.gov today? Typed the URL into a browser
Radio button, one-up vertical Single Y Skip Logic Group How Arrive at Site



Bookmark/favorites









Search engine result









From a link on another site









From an email link



Randomize




From a link on a blog, forum or social network









From a link sent to me by a friend









Message or recommendation from a friend on a social network









Video I saw on YouTube









Internet blogs or discussion forums









Message directly from the company on a social network (Facebook, Twitter)









Familiarity with site/agency









Promotional email(s) from the company









Word of mouth recommendation from someone I know









TV, radio, newspaper, or magazine advertising









Don't know



Anchor Answer Option




Other, please specify A


Anchor Answer Option


A What other ways did you arrive at the site today?



N Skip Logic Group Other Way Arrived at Site
AED08709
What were you primarily looking for on www.archives.gov? Address/hours
Radio button, one-up vertical single Y Skip Logic Group Looking For



Employment Information









Events Information









Federal Register Publications









Genealogy or family history information









Grants Information









Historical Documents B








Lesson Plans









Online Electronic Records









Online Exhibits









Ordering Procedures and Forms









Records Management Guidance









Veterans' Service Records









Other, please specify: A





AED08710 A Other, primarily looking for

Text area, no char limit
n Skip Logic Group Other Looking For

B What historical documents did you access today? Native American
Checkbox, one-up vertical multi N Skip Logic Group Historical Documents



Civil War









The Constitution









Declaration of Independence









Bill of Rights









WW II









Other (please specify) A






A What other historical documents did you access?

Text area, no char limit
N Skip Logic Group Other Historical Documents


How would you rate your familiarity with the following?




Comparative Matrix Group

AED08711
Facebook No familiarity
Drop down, select one
y
Facebook



View and contribute often









View often and contribute occasionally









View often but don’t contribute









View and contribute occasionally









View occasionally but don’t contribute






AED08712
Twitter No familiarity
Drop down, select one
y
Twitter



View and contribute often









View often and contribute occasionally









View often but don’t contribute









View and contribute occasionally









View occasionally but don’t contribute






AED08713
Flickr No familiarity
Drop down, select one
y
Flickr



View and contribute often









View often and contribute occasionally









View often but don’t contribute









View and contribute occasionally









View occasionally but don’t contribute






AED08714
MySpace No familiarity
Drop down, select one
y
MySpace



View and contribute often









View often and contribute occasionally









View often but don’t contribute









View and contribute occasionally









View occasionally but don’t contribute






AED08715
YouTube No familiarity
Drop down, select one
y
YouTube



View and contribute often









View often and contribute occasionally









View often but don’t contribute









View and contribute occasionally









View occasionally but don’t contribute






AED08716
Del.icio.us No familiarity
Drop down, select one
y
Del.icio.us



View and contribute often









View often and contribute occasionally









View often but don’t contribute









View and contribute occasionally









View occasionally but don’t contribute






AED08717
How would you most like to interact with this site? (Please select all that apply) Bookmark or tag pages
Checkbox, one-up vertical multi y
Interact



In social networks









In virtual worlds









By adding comments, ratings, or reviews









Reading blogs









Contributing to wikis









Receiving newsletters/email updates









Subscribing to RSS feeds









Listening to Podcasts or audio









Watching Podcasts or video









Adding a widget or gadget to my personalized page









Following a microblog









None









Other (please specify) A





AED08718 A Other, most like to interact with NARA via:

Text area, no char limit
n
Other Interact
AED08719
If you used the archives.gov search engine today, which of the following best describes your experience with the search? Did not use the archives.gov search today
Radio button, one-up vertical single y OPS Group Search Engine



Returned too many results









Did not return enough results









Did not return any results









I was not sure what words to use in my search









Returned results that were too similar/redundant









Results were helpful









Results were not helpful









Results were not relevant to my search terms or needs









Search required too many refinements to get to what I wanted









Search speed was too slow









Other, please specify: A





AED08720 A Other, best describes experience with search engine:

Text area, no char limit
n
Other Search Engine
AED08721
How can we make the archives.gov search tool more useful? More results
Checkbox, one-up vertical multi y
Search Tool



Fewer results









Ability to narrow search









More information on results page about products









Don't know









Other, please specify: A





AED08722 A Other, how can we make search tool more useful:

Text area, no char limit
n
Other Search Tool


How did you primarily look for information on Archives.gov today? Search tool/ keywords in text box A, B Radio button, one-up vertical Single Y Skip Logic Group Primary Search Method Used



Navigate (browse by clicking on links or buttons)







A Which online search tool did you use on Archives.gov today? Archives.gov B Checkbox, one-up vertical multi Y Skip Logic Group Search Tool Used



Online Public Access (OPA) B








Don't know/Not sure B








Other, please specify C, B






C What other online search tool did you use during your visit today?

Text area, no char limit
N Skip Logic Group Other Online Search Tool Used

B Which of the following describes your experience with the search feature? (please select all that apply) Results were helpful
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



Returned too many results









Did not return enough results









Did not return any results









I was not sure what words to use in my search









Results were not relevant to my search terms or needs









Search required too many refinements to get to what I wanted









Other, please specify: D






D Other, best describes experience with search engine:

Text area, no char limit
N Skip Logic Group Other Search Experience


Please describe your experience with navigation (clicking on links and buttons) on Archives.gov today. (Please select all that apply) I had no difficulty browsing on this site.
Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience



Could not navigate back to previous information









Would often feel lost, not know where I was









Links did not take me where I expected









Links/labels are difficult to understand









Too many links or navigational choices









Had technical difficulties (e.g. broken link)









Other, please specify: A






A What other navigational experience did you have today?

Text area, no char limit
N Skip Logic Group Other Navigation Experience











Disability




















SAC6941
What information were you looking for on Disability.gov today? Please select the best answer. SAC6941A001 Only information on programs or services in my state
Radio button, one-up vertical Single Y
Type of Information



SAC6941A002 Only information on national programs or services








SAC6941A003 Information on both national and state programs or services





SAC6942
Which of the following statements best describes you? Please select the best answer. SAC6942A001 I am a person with a disability or am disabled
Radio button, one-up vertical single Y Skip Logic Group Role



SAC6942A002 I am a caregiver, family member or friend of someone with a disability








SAC6942A003 I am a professional or service provider who works with people with disabilities








SAC6942A004 I am an educator who works with students with disabilities








SAC6942A005 I am a student who is doing research








SAC6942A006 I am an employer or human resource (HR) professional








SAC6942A007 Other (please specify): A




SAC6943 A Please explain briefly what role best describes you:


Text field, <100 char
N Skip Logic Group Other role
SAC6944
In general, which subject(s) did you want to get information about? Please select all that apply. SAC6944A001 Employment (such as finding a job, starting a business or hiring someone with a disability)
Checkbox, one-up vertical Multi Y Skip Logic Group Specific Information



SAC6944A002 Benefits (such as getting Social Security (SSI/SSDI) benefits, Veterans or other benefits, paying for prescriptions or home energy assistance) access to financial assistance)








SAC6944A003 Housing (such as getting Section 8 housing, finding an affordable apartment, buying a house or housing discrimination finding an affordable apartment, paying for a house, home repairs or housing discrimination)








SAC6944A004 Civil Rights (such as information about the Americans with Disabilities Act (ADA) and other laws and regulations, voting or filing a complaint)








SAC6944A005 Education (such as getting money for school, going to college or teaching students with disabilities)








SAC6944A006 Health (such as information on specific disabilities, getting health insurance, dental or health care or caregiver resources)








SAC6944A007 Community Life (such as accessible sports, volunteering or independent living)








SAC6944A008 Technology (such as assistive technology, accessible technology or help paying for technology)








SAC6944A009 Transportation (such as getting a ride, accessible transportation and paying for vehicle modifications)








SAC6944A010 Emergency Preparedness (such as emergency or disaster preparedness at home or work or emergency management)








SAC6944A011 I’m not sure which subject to choose B




SAC6945 B Please explain what information you were looking for on Disability.gov. (open-ended)


Text area, no char limit
N Skip Logic Group OE_Information
SAC6946
How did you look for information on Disability.gov? Please select the best answer. SAC6946A001 I used the search engine at the top of the page A, B Radio button, one-up vertical Single Y Skip Logic Group Look for Information



SAC6946A002 I used the “Information by Topic” and other menus on the left side of the page G







SAC6946A003 I used both the search engine at the top of the page, as well as the "Information by Topic” and other menus on the left side of the page M, N, R




SAC6947 A Please rate your overall happiness with the site’s search engine. SAC6947A001 1 = Very unhappy
Radio button, scale, no don't know Single Y Skip Logic Group S_Search Rating



SAC6947A002 2








SAC6947A003 3








SAC6947A004 4








SAC6947A005 5








SAC6947A006 6








SAC6947A007 7








SAC6947A008 8








SAC6947A009 9








SAC6947A010 10=Very happy





SAC6948 B Did the search engine help you find the information you were looking for on Disability.gov today? SAC6948A001 Yes
Radio button, one-up vertical Single Y Skip Logic Group S_Search Helped



SAC6948A002 No F, I , Y




SAC6949 F How can we make the search engine more useful to you?


Text area, no char limit Single N Skip Logic Group S_OE_Search Changes
SAC6950 I Tell us more about your search experience. Please select all that apply. SAC6950A001 I didn’t know which word or phrase to enter into the search engine to find the information I was looking for
Checkbox, one-up vertical Multi Y Skip Logic Group S_Search Experience



SAC6950A002 The results were not what I was looking for








SAC6950A003 There were not enough results








SAC6950A004 There was not enough information in the description of the results to decide which resource to choose








SAC6950A005 Many of the search results looked like the same resource








SAC6950A006 There were too many results








SAC6950A007 The results were not organized in a helpful way








SAC6950A008 The link didn’t take me to where I thought it was going to go J







SAC6950A009 I had a different problem with the search results K




SAC6951 Y Please tell us if there are any other websites you like to use to find similar information. (open-ended)


Text area, no char limit Single N Skip Logic Group S_OE_Other Sites
SAC6952 J Please explain where you thought the link would take you.


Text area, no char limit Single N Skip Logic Group S_OE_Unexpected Link
SAC6953 K Please explain the problem you had with your search results.


Text area, no char limit Single N Skip Logic Group S_OE_Problem with Search
SAC6954 G Did you have any problems using the “Information by Topic” and other menus on the left side of the page to find information on the site? SAC6954A001 Yes L, AA Radio button, one-up vertical Single Y Skip Logic Group T_Info by Topic Usage



SAC6954A002 No





SAC6955 L How can we make the “Information by Topic” and other menus on the left side of the page easier to use? (open-ended)


Text area, no char limit Single Y Skip Logic Group T_OE_Improve Info by Topic
SAC6956 AA Please tell us if there are any other websites you like to use to find similar information. (open-ended)


Text area, no char limit Single N Skip Logic Group S_OE_Other Sites
SAC6957 M Which option was more helpful? SAC6957A001 I liked using the “Information by Topic” and other menus on the left side of the page to find resources on the site
Radio button, one-up vertical Single Y Skip Logic Group B_Option



SAC6957A002 I liked using the search engine at the top of the page to find resources on the site





SAC6958 N Did the search engine at the top of the page help you find the information you were looking for on Disability.gov today? SAC6958A001 Yes
Radio button, one-up vertical


B_Search Helped



SAC6958A002 No T, U, Z




SAC6959 T How can we make the search engine more useful to you?


Text area, no char limit


B_OE_Search Changes
SAC6960 U Tell us more about your search experience. (Please select all that apply) SAC6960A001 I didn’t know which word or phrase to enter into the search engine to find the information I was looking for
Checkbox, one-up vertical


B_Search Experience



SAC6960A002 The results were not what I was looking for








SAC6960A003 There were not enough results








SAC6960A004 There was not enough information in the description of the results to decide which resource to choose








SAC6960A005 Many of the search results looked like the same resource








SAC6960A006 There were too many results








SAC6960A007 The results were not organized in a helpful way








SAC6960A008 The link didn’t take me to where I thought it was going to go V







SAC6960A009 I had a different problem with the search results W




SAC6961 V Please explain where you thought the link would take you.


Text area, no char limit Single N Skip Logic Group B_OE_Unexpected Link
SAC6962 Z Please tell us if there are any other websites you like to use to find similar information. (open-ended)


Text area, no char limit Single N Skip Logic Group B_OE_Other Sites
SAC6963 W Please explain the problem you had with your search results.


Text area, no char limit Single N Skip Logic Group B_OE_Problem with Search
SAC6964 R Did you have any problems using the “Information by Topic” and other menus on the left side of the page to find information on the site? SAC6964A001 Yes X Radio button, one-up vertical Single Y Skip Logic Group B_Info by Topic Usage



SAC6964A002 No





SAC6965 X How can we make the “Information by Topic” and other menus on the left side of the page easier to use?


Text area, no char limit Single Y Skip Logic Group B_OE_Improve Info by Topic


How did you first start to look for information on Disability.gov? Please select the best answer.
I used the search engine at the top of the page C Radio button, one-up vertical Single Y Skip Logic Group First Look




I used the “Information by Topic” menu on the left side of the page I








I am not sure






C Did the search engine help you find the information you were looking for on Disability.gov?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Search Helped




No D





D Tell us more about your search experience. Please select all that apply.
I didn’t know which word or phrase to enter into the search engine H Checkbox, one-up vertical Multi Y Skip Logic Group Search Experience




I did not receive any search results H








There were not enough search results H








There was not enough information in the description of the results to decide which resource to choose F








Many of the search results looked like the same resource F








The results were not organized in a helpful way F








The search results did not answer my question F








I had a different problem with the search results E, F





E Please explain the problem you had with your search results.


Text area, no char limit Single N Skip Logic Group OE_Search Problem

F Did you choose to "Narrow Your Results" by topic(s), audience(s) or disability type(s), using the options on the left side of the page?
Yes H Radio button, one-up vertical Single Y Skip Logic Group Search Narrow




No G, H





G Please tell us why you didn't "Narrow Your Results."


Text area, no char limit Single N Skip Logic Group OE_Search Narrow

H How can we make the search engine more useful?


Text area, no char limit Single N Skip Logic Group OE_Search Changes

I Did you have any problems using the “Information by Topic” menu on the left side of the page to find information on the site?
Yes J, K Radio button, one-up vertical Single Y Skip Logic Group Info by Topic Usage




No






J How can we make the “Information by Topic” menu on the left side of the page more useful? (open-ended)


Text area, no char limit Single N Skip Logic Group OE_Info by Topic Changes

K Did you choose to "Narrow Your Results" by topic(s), audience(s) or disability type(s), using the options on the left side of the page?
Yes
Radio button, one-up vertical Single Y Skip Logic Group Info by Topic Narrow




No L





L Please tell us why you didn't "Narrow Your Results."


Text area, no char limit
N Skip Logic Group OE_Info by Topic Narrow


What would you like to see improved on Disability.gov?


Text area, no char limit
N
Improvement
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