598 2012 598 MyCareeratVA questionnaire 11.26.12

---

Overview

Welcome and Thank You Text
Model Qsts
Current CQs
Sheet1

---

Sheet 1: Welcome and Thank You Text

Model Instance Name:
MyCareeratVA
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	Fill In Date
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

---

Sheet 2: Model Qsts

Model Instance Name:
MyCareeratVA
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned (Y/N)?	Y
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		11/26/2012
MyCareeratVA
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Navigation (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	Navigation - Organized	Please rate how well the site is organized.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to MyCareeratVA.va.gov?
	Navigation - Options	Please rate the options available for navigating this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend MyCareeratVA.va.gov to someone else?
	Navigation - Clicks	Please rate the number of clicks to get where you want on this site.						Primary Resource (1=Very Unlikely, 10=Very Likely)
		Career Information (1=Poor, 10=Excellent, Don't Know)					Primary Resource	How likely are you to use MyCareeratVA.va.gov as a primary resource for information about careers at the Department of Veterans Affairs?
	Career Info - Understandable	Please rate how understandable career information is on MyCareeratVA.va.gov.
	Career Info - Detail	Please rate the level of detail of career information on MyCareeratVA.va.gov.
	Career Info - Answers	Please rate how well the career information on MyCareeratVA.va.gov. provided answers to your questions.
		Functionality (1=Poor, 10=Excellent, Don't Know)
	Functionality - Usefulness	Please rate the usefulness of the website tools provided on this site.
	Functionality - Convenient	Please rate the convenient placement of the website tools on this site.
	Functionality - Variety	Please rate the variety of website tools on this site.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.

---

Sheet 3: Current CQs

		red & strike-through: DELETE
		underlined & italicized: RE-ORDER
		pink: ADDITION
11/26/2012		blue + -->: REWORDING
Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
	How many times have you visited MyCareer@VA in the last six months?	0		Radio button, one-up vertical	Single	Y		Visit Frequency
		1
		2-5
		6-10
		11 or more
	What is your current role (check all that apply)?	Veteran		Checkbox, two-up vertical	Multi	Y	Skip Logic	Role
		Student
		Supervisor (I have direct reports)
		Other, please specify	A
A	Please describe your current?			Text area, no char limit		N		Other Role
	Where do you currently work?	VHA (at VA)	A, B		Single	Y	Skip Logic	Work At
		VBA (at VA)	A, B
		NCA (at VA)	A,B
		VACO (at VA)	A, B
		The public/government sector (Non VA)	A
		The private sector	A
		The nonprofit sector	A
		I am not currently employed
		Other, please specify	C
A	How long have you been in your current occupation?	Less than 1 year				Y	Skip Logic	Length of Occupation
		1-2 years
		3-5 years
		6-10 years
		11 or more years
B	What GS level are you currently classified as?	GS 1-5				Y	Skip Logic	GS Level
		GS 6-10
		GS 11-15
		Prefer not to answer
C	Where do you currently work?			Text area, no char limit		N		Other work
	Did you use the Career Mapping Tool during your visit today?	Yes	A	Checkbox, one-up vertical	Single	Y	Skip Logic Group	Career Map Tool
		No
		Don't remember/don't know what it is
A	How would you describe the Career Mapping tool?	Very useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	Career Map Experience
		Useful
		Somewhat useful
		Not useful
		I do not understand the purpose of this tool
	Did you use the My Career Fit Tool during your visit today?	Yes	A	Checkbox, one-up vertical	Single	Y	Skip Logic Group	Career Fit Tool
		No
		Don't remember/don't know what it is
A	How would you describe the My Career Fit tool?	Very useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	Career Fit Experience
		Useful
		Somewhat useful
		Not useful
		I do not understand the purpose of this tool
	Did you use the VA Career Guides during your visit today?	Yes	A	Checkbox, one-up vertical	Single	Y	Skip Logic Group	Career GuidesTool
		No
		Don't remember/don't know what it is
A	How would you describe your experience using the VA Career Guides?	Very useful		Radio button, one-up vertical	Single	Y	Skip Logic Group	Career GuidesExperiance
		Useful
		Somewhat useful
		Not useful
		I do not understand the purpose of this tool
	How did you learn about MyCareer@VA? (Select all that apply)	Online or email communications (e.g., VA website, online article, news letter or search engine)		Checkbox, one-up vertical	Multi		Skip Logic Group*	Learn about Site
		An event (e.g., presentation, training, conference)
		Leadership (e.g., supervisor, facility director)
		A learning and development supporter (e.g., training manager, designated learning officer, HR staff, mentor)
		A colleague
		Other, please specify	A
A	Please tell us how you learned about MyCareer@VA:							OE_Learn about site
	The most important thing that MyCareer@VA has helped me do or understand is? (select all that apply)	Get an overview of the types of careers VA offers and about working for VA in general		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Most Important
		Get detailed information about specific careers at VA
		Find relevant job openings to apply to now
		Map my long-term career path(s) and find relevant jobs for the future
		Inform my Individual Development Plan (IDP) (e.g., identify relevant training and developmental experiences
		Other, please specify	A
A	What else did MyCareer@VA help you do or understand?			Text area, no char limit		N
	Have you ever accessed MyCareer@VA website from a mobile device?	Yes	A	Radio button one up vertical	Single	N	Skip Logic	Mobile Access
		No
A	What were you most interested in doing with your mobile device on MyCarerr@VA?	Finding what job fits me best			Multi	N		Mobile Reason
		Finding where I fit within VA
		Mapping next steps in my career
		Building a resume
		Finding available jobs
		Getting an internship
		Other, please specify	AA
AA	Please describe what else you would like to do on MyCareer@VA from your mobile device.			Text area, no char limit		N		OE_Mobile
	If you could recommend one improvement to the MyCareeratVA website what would it be?							OE_One Improvement
Consider Keeping
	Were you able to accomplish what you wanted to during your visit today?	Yes		Checkbox, one-up vertical	Single	Y	Skip Logic Group	Task Accomplishment
		No	A,B
		Partially	A,B
A	What specifically were you trying to accomplish today?			Text area, no char limit		N	Skip Logic Group	OE_What unable
B	Why were you unable to accomplish what you wanted to today?			Text area, no char limit		N	Skip Logic Group	OE_Why unable
	Thinking about the MyCareeratVA homepage did it make it clear where you needed to go to find what you were looking for today?	Yes		Checkbox, one-up vertical	Single	Y		Homepage clarity
		No	A			N
A	What could have improved your ability to find what you were looking for from the homepage?			Text area, no char limit				OE_Improve Homepage

---

Sheet 4: Sheet1