608 2012 608 VA for Vets Draft Questionnaire October 2012

---

Overview

Welcome and Thank You Text
Model Qsts
Current CQs

---

Sheet 1: Welcome and Thank You Text

Model Instance Name:
VA for Vets	VA for Vets
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	10/29/2012
Welcome and Thank You Text
	Directions:
	This welcome text is shown at the top of the questionnaire window and the thank you text at the bottom. This is a good place to mention the site/company/agency name so the visitor knows whom they are taking the survey for. Feel free to modify the standard Welcome and Thank you text shown in the boxes below. Please read comments before using any of the text.
					Examples
					Welcome Text Example
	Welcome Text
	Thank you for visiting our site. You've been randomly chosen to take part in a brief survey to let us know what we're doing well and where we can improve. Please take a few minutes to share your opinions, which are essential in helping us provide the best online experience possible.
					Thank You Text Example
	DEFAULT Thank You Text
	“Thank you for taking our survey - and for helping us serve you better. We appreciate your input!”
	ALTERNATE WEB Thank You Text
	Thank you for taking our survey - and for helping us serve you better. Please note you will not receive a response from us based on your survey comments. If you would like us to contact you about your feedback, please visit the Contact Us section of our website.

---

Sheet 2: Model Qsts

Model Instance Name:
VA for Vets
MID:		Existing Measure - Please fill in; New Measure - DOT will fill in
Partitioned (Y/N)?
NOTE: All non-partitioned surveys will NOT be imputed and the elements will be rotated as a default unless otherwise specified and approved by Research.
Date:		10/29/2012
VA for Vets
Model questions utilize the ACSI methodology to determine scores and impacts
		ELEMENTS (drivers of satisfaction)			CUSTOMER SATISFACTION			FUTURE BEHAVIORS
	MQ Label			MQ Label			MQ Label
		Navigation (1=Poor, 10=Excellent, Don't Know)			Satisfaction			Return (1=Very Unlikely, 10=Very Likely)
	Navigation - Organized	Please rate how well the site is organized.		Satisfaction - Overall	What is your overall satisfaction with this site? (1=Very Dissatisfied, 10=Very Satisfied)		Return	How likely are you to return to VAforVets.va.gov?
	Navigation - Options	Please rate the options available for navigating this site.		Satisfaction - Expectations	How well does this site meet your expectations? (1=Falls Short, 10=Exceeds)			Recommend (1=Very Unlikely, 10=Very Likely)
	Navigation - Layout	Please rate how well the site layout helps you find what you are looking for.		Satisfaction - Ideal	How does this site compare to your idea of an ideal website? (1=Not Very Close, 10=Very Close)		Recommend	How likely are you to recommend VAforVets.va.gov to someone else?
		Career Information (1=Poor, 10=Excellent, Don't Know)						Primary Resource (1=Very Unlikely, 10=Very Likely)
	Career Info - Understandable	Please rate how understandable career information is on VAforVets.va.gov.					Primary Resource	How likely are you to use VAforVets.va.gov as a primary resource to become career ready for employment within the Department of Veterans Affairs?
	Career Info - Detail	Please rate the level of detail of career information on VAforVets.va.gov.
	Career Info - Answers	Please rate how well the career information on VAforVets.va.gov. provided answers to your questions.
		Look and Feel (1=Poor, 10=Excellent, Don't Know)
	Look and Feel - Appeal	Please rate the visual appeal of this site.
	Look and Feel - Balance	Please rate the balance of graphics and text on this site.
	Look and Feel - Readability	Please rate the readability of the pages on this site.
		Site Performance (1=Poor, 10=Excellent, Don't Know)
	Site Performance - Loading	Please rate how quickly pages load on this site.
	Site Performance - Consistency	Please rate the consistency of speed from page to page on this site.
	Site Performance - Errors	Please rate the ability to load pages without getting error messages on this site.
		Functionality (1=Poor, 10=Excellent, Don't Know)
	Functionality - Usefulness	Please rate the usefulness of the website tools provided on this site.
	Functionality - Convenient	Please rate the convenient placement of the website tools on this site.
	Functionality - Variety	Please rate the variety of website tools on this site.

---

Sheet 3: Current CQs

#REF!			red & strike-through: DELETE
VA for Vets			underlined & italicized: RE-ORDER
MID: Existing Measure - Please fill in; New Measure - DOT will fill in			pink: ADDITION
Date:	3/1/2008		blue + -->: REWORDING
VA for Vets CUSTOM QUESTION LIST
QID	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	CQ Label
		How frequently do you visit this site?	This is my first visit		Radio button, scale, has don't know	Single	Y		Visit Frequency
			Every few months or less often
			Monthly
			Weekly
			Several times a week
			Daily/more than once a day
		What best describes your role in visiting the site today?	Veteran		Checkbox, one-up vertical	Single	Y	Skip Logic Group*	Role
			VA service member (National Guard or Reserve member)
			Transitioning veteran
			Active duty military
			VA employee - supervisor
			VA employee - HR professional				N
			VA employee - non supervisor or HR
			Veteran representative
			VA military service members coach
			Other, please specify	A
	A	Please describe your role in visiting the site today:			Text area, no char limit				OE_Role
		Please check the conflict(s) in which you served.	World War II		Checkbox, one-up vertical	Multi	Y		Conflict Served
			Korean Conflict
			Vietnam Era
			Persian Gulf War
			Operation Enduring Freedom
			Operation Iraqi Freedom
			No conflict/war service
			Not a veteran
		What is your primary reason for visiting this site today?	Looking for employment with the VA		Checkbox, one-up vertical	Multi	Y		Primary Reason
			Looking for resources to get a job with the VA
			Career development to advance my career with the VA
			Log in to my account
			Register for an account
			Information on how to transition from a military to civilian career
			Apply for a job
			Use the resume builder
			Just browsing
			Find a local recruiting event
			Other, please specify	A
	A	Please describe your primary reason for visiting the site today:			Text area, no char limit		N		OE_Primary Reason
		What sections of the site did you visit today? (Please select all that apply.)	About VA for Vets		Checkbox, one-up vertical	Multi		Skip Logic Group*	Sections Visited
			What's new
			Join VA
			Reintegration
			Stay VA
			Career center
			Veterans - come work for the VA
			VA service members
			VA Veteran Employees
			FAQs
			Other, please specify	A
	A	What other sections of the site did you visit today?			Text area, no char limit		N		OE_Sections Visited
		Please select all of the on site tools or resources you used during you visit today	Career self-assessments		Checkbox, one-up vertical	Multi	N	Skip Logic Group*	Tools use
			Military skills translator
			Resume builder
			Job search
			Live Coach
			Virtual Workspace
			Other, please specify	A
	A	What other on site tools or resources did you use today?			Text area, no char limit				OE_Tools
		Did you accomplish what you wanted to on the site today?	Yes		Checkbox, one-up vertical	Single	Y	Skip Logic Group*	Task Accomplishment
			No	A
			Partially	A
	A	Please tell us why you were unable to accomplish what you wanted to today:			Text area, no char limit		N		OE_Unable to accomplish
		How would you describe your navigation experience on this site today? (Please select all that apply.)	I had no difficulty navigating this site		Checkbox, one-up vertical	Multi	Y	Skip Logic Group*	Navigation Experience
			Links often did not take me where I expected
			Had difficulty finding relevant information
			Links/labels are difficult to understand
			Too many navigational options to choose from
			Had technical difficulties (error messages, broken links, etc.)
			Could not navigate back to previous information
			I had a navigation difficulty not listed above:	A
	A	Please describe your navigation difficulty					N		OE_Navigation
		Have you ever accessed the VAforVets website from a mobile device?	Yes	A	Radio button one up vertical	Single	N	Skip Logic	Mobile Access
			No
	A	Were you successful in viewing content from this site on your mobile device?	Yes						Mobile View
			No
		If you could recommend one improvement to the VAforVets website what would it be?					N		OE_One Improvement
		Please select your age range.	17 or under			Single	N		Age
			18-24
			25-34
			35-44
			45-54
			55-64
			65+