| Model Instance Name: |
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| FEMA Main v2 Survey |
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| MID: YMIIF1RtZBgwV5gM4VIBlw== |
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| Partitioned: Yes |
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| Date: |
8/7/2009 |
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MASTER ELEMENT LIST - FORESEE RESULTS MODEL QUESTIONS
Model questions utilize the ACSI methodology to determine scores and impacts |
| ELEMENTS (drivers of satisfaction) |
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CUSTOMER SATISFACTION |
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FUTURE BEHAVIORS |
| Navigation (1=Poor, 10=Excellent, Don't Know) |
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Satisfaction (1=Very Dissatisfied, 10=Very Satisfied) |
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Primary Resource (1=Not Very Likely, 10=Very Likely) |
| Please rate how well the site is organized. |
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What is your overall satisfaction with this site?(1=Very Dissatisfied, 10=Very Satisfied) |
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How likely are you to use this site as your primary resource for obtaining information from this organization? |
| Please rate the options available for navigating this site. |
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How well does this site meet your expectations? (1=Falls Short, 10=Exceeds) |
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| Please rate how well the site layout helps you find what you are looking for. |
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How does this site compare to your idea of an ideal website?(1=Not Very Close, 10=Very Close) |
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Likelihood to Return (1=Not Very Likely, 10=Very Likely) |
| Please rate the number of clicks to get where you want on this site. |
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How likely are you to return to this site? |
| Look and Feel (1=Poor, 10=Excellent, Don't Know) |
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Recommend (1=Not Very Likely, 10=Very Likely) |
| Please rate the visual appeal of this site. |
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How likely are you to recommend this site to someone else? |
| Please rate the balance of graphics and text on this site. |
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Trust (1=Strongly Disagree, 10=Strongly Agree) |
| Please rate the readability of the pages on this site. |
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I can count on this agency to act in my best interests. |
| Site Performance (1=Poor, 10=Excellent, Don't Know) |
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I consider this agency to be trustworthy. |
| Please rate how quickly pages load on this site. |
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This agency can be trusted to do what is right. |
| Please rate the consistency of speed from page to page on this site. |
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Future Participation (1=Very Unlikely, 10=Very Likely) |
| Please rate the ability to load pages without getting error messages on this site. |
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How likely are you to express your thoughts or ideas to this agency in the next 90 days? |
| Content (1=Poor, 10=Excellent, Don't Know) |
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| Please rate the accuracy of information on this site. |
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Future Online Participation (1=Very Unlikely, 10=Very Likely) |
| Please rate the quality of information on this site. |
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How likely are you to share your opinions with this agency by using web-based social media tools such as Facebook, Twitter, etc.? |
| Please rate the freshness of content on this site. |
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Provide Ideas (1=Very Unlikely, 10=Very Likely) |
| Search (1=Poor, 10=Excellent, Don't Know) |
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How likely are you to provide ideas for improving the practices of this agency by participating in an online discussion forum? |
| Please rate the relevance of search results on this site. |
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| Please rate the organization of search results on this site. |
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| Please rate how well the search results help you decide what to select. |
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| Please rate how well the search feature helps you to narrow the results to find what you want. |
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| Online Transparency (1=Poor, 10=Excellent, Don't Know) |
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| Please rate how thoroughly this website discloses information about what this agency is doing. |
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| Please rate how quickly agency information is made available on this website. |
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| Please rate how well information about this agency's actions can be accessed by the public on this website. |
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| Model Instance Name: |
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red & strike-through: DELETE |
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| FEMA Main v2 Survey |
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underlined & italicized: RE-ORDER |
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| MID: YMIIF1RtZBgwV5gM4VIBlw== |
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pink: ADDITION |
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| Partitioned: Y |
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| Date: |
7/23/2010 |
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blue + -->: REWORDING |
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| FEMA Main v2 Survey CUSTOM QUESTION LIST |
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QID
(Group ID) |
Skip Logic Label |
Question Text |
Answer IDs (DOT ONLY) |
Answer Choices
(limited to 50 characters) |
Skip to |
Type (select from list) |
Single or Multi |
Required
Y/N |
Special Instructions |
25 character limit. Leave blank if you want DOT to fill this part out.
CQ Label |
| CWS02183 |
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What best describes your role when coming to this site? |
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Disaster Survivor |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Role |
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Home (Property) Owner |
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First responder |
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Emergency Managers and Personnel |
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Private Sector (business, small business, contractor, vendor) |
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Government official or employee |
B |
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Building Science Professional |
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Media |
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Student or educator |
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Job seeker |
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Other |
A |
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| CWS02184 |
A |
If you answered "other" above, please specify other role. |
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Text field, <100 char |
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N |
Skip Logic Group |
Other Role |
| CWS02185 |
B |
In which section of the government are you an official or employee? |
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FEMA employee/contractor |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Government |
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Other Federal employee |
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State |
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Local |
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Tribal |
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Other |
C |
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| CWS02186 |
C |
Please specify the other section of government. |
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Text field, <100 char |
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N |
Skip Logic Group |
Other Gov't |
| CWS02187 |
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What were you primarily looking to do on FEMA.gov today? |
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Apply for assistance, check the status of an application, or learn more about available assistance. |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Area of Site |
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Find information on a current disaster |
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Find training and preparedness information |
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Find grant information |
G |
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Find exercise information |
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Find a form or publication |
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Find employment or contracting opportunities and information |
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Learn about a specific type of disaster |
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Find contact information |
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View flood maps or related information |
F |
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Get information on flood insurance |
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Prepare for future disasters |
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Locate information and resources to help recover from a disaster |
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Learn about FEMA |
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Find FEMA news, Photographs, Video, RSS Feeds or Subscription services |
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Other (please specify) |
D |
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| CWS02188 |
D |
Please tell us what you were looking for today. |
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Text field, <100 char |
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N |
Skip Logic Group |
Other Area |
| AED08856 |
G |
What grant information were you primarily looking for today? |
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I was looking for a specific Grant or Assistance Program |
S |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Grant Information |
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I was trying to find which Grant would be right for me |
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To view the Disaster Federal Register Notice (DFRN) for a specific disaster |
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Other (please specify) |
T |
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| AED08857 |
T |
Please specify what other grant information you were looking for today. |
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Text area, no char limit |
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N |
Skip Logic Group |
Other Grant Info |
| AED08858 |
S |
Please specify the Grant or Assistance Program you were looking for. |
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Text field, <100 char |
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N |
Skip Logic Group |
OE_Grant |
| CWS02189 |
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Were you able to complete the purpose of your visit? |
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Yes |
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Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Did you find |
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No |
E |
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| CWS02190 |
E |
What prevented you from completing the purpose of your visit? (Please be as specific as possible) |
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Text area, no char limit |
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N |
Skip Logic Group |
OE_Looking for |
| CWS02182 |
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How frequently do you visit this site? |
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First time |
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Radio button, one-up vertical |
Single |
Y |
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Frequency |
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More than once a day |
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Daily |
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About once a week |
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About once a month |
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Every 6 months or less |
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| ACQWro0013163 |
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Did you use the FEMA.gov search today (entering words in the text box on the top right of the page)? |
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Yes |
F,G,H |
Radio button, one-up vertical |
Single |
Y |
Skip Logic Group |
Search-Returning |
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No |
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| ACQWro0013166 |
H |
What type of difficulty, if any, did you encounter with the search functionality? |
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Encountered no difficulties |
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Checkbox, one-up vertical |
Multi |
N |
Skip logic group |
Search Difficulty |
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Results were not helpful |
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Returned too many results |
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Returned not enough or no results |
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Results were not relevant to my search terms or needs |
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Results were too similar/redundant |
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I was not sure what words to use in my search |
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Search required too many refinements to get what I needed |
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Other (please specify) |
O |
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| ACQWro0013146 |
O |
Please tell us what other search difficulties you experienced. |
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Text area, no char limit |
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N |
Skip Logic Group |
Other Search Difficulty |
| CWS02193 |
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Please describe your experience with clicking on any menus or links on FEMA.gov today. |
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Checkbox, one-up vertical |
Multi |
N |
OPS Group |
Navigation Difficulty |
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Encountered no difficulties |
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Could not determine the best link on most pages |
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Had difficulty finding detailed information |
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Had difficulty finding related information |
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Links did not take me where I expected |
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Links/labels are difficult to understand, they are not intuitive |
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Too many links or navigational choices |
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Had technical difficulties (e.g. error messages, broken links) |
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Could not get started or did not know where to begin |
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Could not navigate back to previous information |
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Would often feel lost, not know where I was |
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Navigated to general area but couldn't find the specific content needed |
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Other (please specify) |
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| CWS02194 |
G |
Please describe any other experience you had clicking on menus or links today. |
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Text field, <100 char |
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N |
OPS Group |
Other Search Difficulty |
| AED08870 |
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How would you most like to interact with this site? (Please select all that apply) |
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Bookmark or tag pages (i.e. Digg or Del.icio.us) |
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Checkbox, one-up vertical |
Multi |
N |
OPS Group |
SM_Preferred |
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Follow Twitter feeds |
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Google+ |
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Facebook |
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YouTube |
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By adding comments, ratings, or reviews |
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Reading blogs |
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Contributing to wikis |
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Receiving newsletters/email updates |
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Subscribing to RSS feeds |
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Listening to Podcasts or audio |
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Watching Vodcasts or video |
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Other (please specify) |
A |
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| AED08871 |
A |
Other social media interaction |
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Text field, <100 char |
Single |
N |
OPS Group |
OE_Preferred SM |
| CWS02195 |
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If you can make one improvement to this site, what would it be? |
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Text area, no char limit |
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N |
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Improvement |
| CWS02196 |
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Do you have any other comments about this site? |
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Text area, no char limit |
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N |
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Comments |
| ACQinh0023588 |
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How would you rate your overall experience today? |
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1 = Poor |
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Radio button, scale, no don't know |
Single |
Y |
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Overall Experience |
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2 |
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3 |
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4 |
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5 |
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6 |
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7 |
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8 |
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9 |
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10 = Excellent |
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| ACQinh0023589 |
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Would you still return to this website if you could get this information or service from another source? |
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Yes |
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Radio button, one-up vertical |
Single |
Y |
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Return to Site |
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No |
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| ACQinh0023590 |
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Will you recommend this website to a friend or colleague? |
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Yes |
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Radio button, one-up vertical |
Single |
Y |
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Recommend to Friend |
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No |
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