655 2013 655 Grants.gov questionnaire

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Overview

Current Model Qsts
Current Custom Qsts

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Sheet 1: Current Model Qsts

Model Instance Name:
HHS Grants
MID:	Existing Measure - Please fill in; New Measure - DOT will fill in
Date:	12/28/2009
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Model questions utilize the ACSI methodology to determine scores and impacts
	ELEMENTS (drivers of satisfaction)		CUSTOMER SATISFACTION		FUTURE BEHAVIORS
	Content (1=Poor, 10=Excellent, Don't Know)		Satisfaction (1=Poor, 10=Excellent)		Likelihood to Return (1=Not Very Likely, 10=Very Likely)
1	Please rate the accuracy of information on this site.	23	What is your overall satisfaction with this site?	26	How likely are you to return to this site?
2	Please rate the quality of information on this site.	24	How well does this site meet your expectations?		Recommend (1=Not Very Likely, 10=Very Likely)
3	Please rate the freshness of content on this site.	25	How does this site compare to your idea of an ideal website?	27	How likely are you to recommend this site to someone else?
	Functionality (1=Poor, 10=Excellent, Don't Know)				Primary Resource (1=Not Very Likely, 10=Very Likely)
4	Please rate the usefulness of the services provided on this site.				How likely are you to use this site as your primary resource?
5	Please rate the convenience of the services on this site.
6	Please rate the ability to accomplish what you wanted to on this site.
	Look and Feel (1=Poor, 10=Excellent, Don't Know)
7	Please rate the ease of reading this site.
8	Please rate the clarity of site organization.
9	Please rate the clean layout of this site.
	Navigation (1=Poor, 10=Excellent, Don't Know)
10	Please rate the degree to which the number of steps to get where you want is acceptable.
11	Please rate the ability to find information you want on this site.
12	Please rate the clarity of site map/directory.
13	Please rate the ease of navigation on this site.
	Site Performance (1=Poor, 10=Excellent, Don't Know)
14	Please rate the speed of loading the page on this site.
15	Please rate the consistency of speed on this site.
16	Please rate the reliability of site performance on this site.
	Registration (1=Poor, 10=Excellent, Don't Know)
17	Please rate how easy it is to register on this site.
18	Please rate the clarity of the instructions for registration on this site.
19	Please rate the ease of choosing/modifying your password on this site.
	Tasks and Transactions (1=Poor, 10=Excellent, Don't Know)
20	Please rate the ease of completing task(s) on this site.
21	Please rate the degree of privacy in completing tasks on this site.
22	Please rate the verification of task completion on this site.
	Please rate the availability of help with questions or problems on this site.
	Search (1=Poor, 10=Excellent, Don't Know)
23	Please rate the usefulness of search results on this site.
24	Please rate how this site provides comprehensive search results.
25	Please rate the organization of search results on this site.
26	Please rate how the search feature helps you to narrow the results to find the information you want.

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Sheet 2: Current Custom Qsts

Model Instance Name:			red & strike-through: DELETE
HHS Grants			underlined & italicized: RE-ORDER
MID:		xgVRJAYcYNFtpp5Jkc1Jdg==	pink: ADDITION
Date:	5/16/2013		blue + -->: REWORDING
HHS Grants CUSTOM QUESTION LIST
QID (Group ID)	Skip Logic Label	Question Text	Answer Choices (limited to 50 characters)	Skip to	Type (select from list)	Single or Multi	Required Y/N	Special Instructions	25 character limit. Leave blank if you want DOT to fill this part out. CQ Label
C235		How frequently do you visit this site?	First time		Drop down, select one	Single	Y		Frequency of Visit
			More than once a day
			Daily
			About once a week
			About once a month
			Every 6 months or less
C6818		How would you classify the type of organization you represent?	Individual seeking personal financial assistance (paying off debt, small business loan)		Drop down, select one	S	Y	Skip Logic Group	Organization Type
			Individual seeking federal funding based on a Funding Opportunity Number (FON)
			City government
			County government
			State government
			Tribal organization
			Research institution (non-academic)
			Academic institution (such as a college or university)
			Faith-based organization
			Non-profit organization
			Public housing authority
			For profit organization
			Other - Grant proposal writer, consultant, etc. (those who do not have authorization to submit grant applications via Grants.gov)
			Federal grant-making agency (agencies who publish and post grant opportunities on Grants.gov)
			Other, please specify	A
C792	A	Other organization type:			Text area, no char limit		N	Skip Logic Group	Other Org Type
AED10617		What is your main role for your organization when you visit Grants.gov?	Search for grant opportunities		Drop down, select one	s	y		Main Role for Org
			Assess the opportunities once identified
			Gather necessary information and fill in grant application forms
			Write grant proposals
			Review the forms and applications for completion or authentication
			Handle the budgeting and financial matters related to the grants process
			Submit the application to the grant-making agency
			Maintain IT systems related to grants (S2S)
			Write grant application requests
			Find grant applications
			Other
AED10618		What best describes your primary reason for visiting the site today?	Submit a grant application	B, R, S, T, O, P, Q	Drop down, select one	S	Y	Skip Logic Group	Primary Reason for Visit
			Download a grant application package	B, U, V, W
			Search for grant opportunities	D, Z, Y, X
			Track a grant application package	D
			Browse the site to learn more about Grants.gov	D
			Other	C,D
AED10620	B	If you called the contact center, please rate your experience: 1 to 5 poor/excellent	1 = Poor	D	Radio button, scale, has don't know			Skip Logic Group	App Process Rating
			2
			3
			4
			5 = Excellent
			Don't Know
AED10621	C	What other reason best describes your primary reason for visiting the site today?	Sign-up to be notified via email about updated opportunity postings	D	Radio button, one-up vertical			Skip Logic Group	Other Reason for Visit
			Research information to learn about or train others about Grants.gov	D
			Find resources to train others about Grants.gov	D
			Publish grant opportunities	D
			Find examples of how other agencies use Grants.gov (Outreach Conducted, Forms Developed, Application Packages Published)	D
			Become an authorized organizational representative (AOR)	D
			Other	D
AED10622	D	How did you look for information today? (please select all that apply)	Grants.gov Google Search		Checkbox, one-up vertical	M	Y	Skip Logic Group	Search Method
			Basic Search (keyword)
			Browse by category
			Browse by agency
			Advanced Search
			I did not search for grants today
LON0030360	Z	How would you rate your search for grant opportunities experience with grants.gov?	1 = Poor		Radio button, scale, has don't know	S	N	Skip Logic Group	Search Scale
			2
			3
			4
			5 = Excellent
			Don't know
LON0030361	Y	What challenges (if any) do you have with searching for grants opportunities on grants.gov?			Text area, no char limit		N	Skip Logic Group	OE_Search Challenges
LON0030362	X	What improvements (if any) would you like to see with the grants.gov search capability?			Text area, no char limit		N	Skip Logic Group	OE_Search Improve
LON0030363	W	How would you rate your experience with accessing, downloading, and filling out the application packages?	1 = Poor		Radio button, scale, has don't know	S	N	Skip Logic Group	App Pkg Scale
			2
			3
			4
			5 = Excellent
			Don't know
LON0030364	V	What challenges (if any) do you have with the grants.gov application packages?			Text area, no char limit		N	Skip Logic Group	OE_App Pkg Challenges
LON0030365	U	What improvements (if any) would you like to see with the grants.gov application package?			Text area, no char limit		N	Skip Logic Group	OE_App Pkg Improve
LON0030366	R	How would your rate your registration process to submit grant applications to grants.gov?	1 = Poor		Radio button, scale, has don't know	S	N	Skip Logic Group	Reg Proc Scale
			2
			3
			4
			5 = Excellent
			Don't know
LON0030367	S	What challenges (if any) do you have with the grants.gov registration process?			Text area, no char limit		N	Skip Logic Group	OE_Reg Proc Challenges
LON0030368	T	What improvements (if any) would you like to see with the grants.gov registration process?			Text area, no char limit		N	Skip Logic Group	OE_Reg Proc Improve
LON0030369	O	How would your rate your overall experience with submitting grant applications for grant opportunities with grants.gov?	1 = Poor		Radio button, scale, has don't know	S	N	Skip Logic Group	App Submit Scale
			2
			3
			4
			5 = Excellent
			Don't know
LON0030370	P	What challenges (if any) do you have with the grants.gov application process?			Text area, no char limit		N	Skip Logic Group	OE_App Submit Challenges
LON0030371	Q	What improvements (if any) would you like to see with the grants.gov grant application process?			Text area, no char limit		N	Skip Logic Group	OE_App Submit Improve
C6885		Did you find what you were looking for?	Yes		Drop down, select one	S	Y	Skip Logic Group	Found Information
			No - please specify:	A
			Partially
			I wasn't looking for anything in particular
CRJO00123	A	What were you looking for?			Text area, no char limit			Skip Logic Group	Information Seeking
AGGR901		Please describe your experience with navigation on this site today.	I had no difficulty browsing on this site		Radio button, one-up vertical	S	Y		Experience with Navigation
			Could not navigate back to previous information
			Would often feel lost, not know where I was
			Links did not take me where I expected
			Links/labels are difficult to understand
			Too many links or navigational choices
			Had technical difficulties (e.g. broken link)
AGGR801		If you used the search feature of the site today to find your information, what was your experience with the search functionality?	I did not encounter any difficulties		Radio button, one-up vertical	S	Y		Experience with Search
			Search results were helpful
			Search results were not helpful
			Returned too many results
			Returned not enough results
			Returned no results
			Returned results that were too similar/redundant
			Results were not relevant to my search
			I did not use the search feature today
LON0030376		How would your rate your overall experience with navigating the website and using the guides and instructions provided by grants.gov?	1 = Poor		Radio button, scale, has don't know	S	N		Nav Exp Scale
			2
			3
			4
			5 = Excellent
			Don't know
LON0030377		What challenges (if any) do you have with the overall grants.gov website, user guides, and instructions?			Text area, no char limit		N		OE_Nav Exp Challenges
LON0030378		What improvements (if any) would you like to see with the grants.gov website, user guides, and instructions?			Text area, no char limit		N		OE_Nav Exp Improve
LON0030379		What kind of additional functions (if any), would you like to see on grants.gov that are currently not offered?			Text area, no char limit		N		OE_Add Functionality
LON0030380		General comments regarding grants.gov.			Text area, no char limit		N		OE_Gen Comments